CarGurus Reviews
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Reviews (23)
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Recent car purchase
I recently bought a car through CarGurus and it was a pretty good experience. The ordering process was easy and quick, with all the info I needed right there. The website layout made it simple to find what I was looking for, no hidden fees or surprises. The customer service was great, quick responses to my questions and helpful all the way through. I felt good about my purchase knowing I had a support team if I needed it. The pricing was fair and competitive, giving me peace of mind. Delivery was smooth and my new car arrived on time and in great shape. I'd recommend using CarGurus for your next car purchase.
Recent truck purchase
I recently bought a truck after spending a lot of time looking on CarGurus. Since I live out in the country, CarGurus made it easy for me to check out different vehicles from my couch, even late at night. Their search options and filters were super helpful, and I liked being able to save cars and searches to speed up the whole thing. After a few months of hunting, I finally found the perfect truck on CarGurus. I could check out options from other states, contact dealerships, and set up test drives with salespeople I wouldn't have heard of otherwise. CarGurus really made the whole process smooth and easy.
Late night chat rep
I stayed up late last night and decided to hit up CarGurus with some questions about a car I had my eye on. To my surprise, I was able to chat with a rep even though it was almost midnight. The rep was awesome, they assured me they'd send my questions and contact info to the dealer first thing in the morning. It was great to be able to do all this late at night when I had some downtime, instead of having to wait until I was swamped at work the next day.
Third vehicle purchase
I've bought my last two cars through this app and it's been a really good experience each time. I like being able to check out different options from different dealerships and compare prices without any hassle. The interface is easy to use and helps me find exactly what I want. I really value how convenient and efficient the app is, which is why I always come back when I need to buy a car.
Smooth car search experience
The service from CarGurus is excellent. They're super quick to reply and really helpful while you're looking for a car. I totally recommend checking them out for an easy experience. You won't regret it!
Car Purchase
Oh my goodness, I had to buy a car and I really didn't want to because car shopping is the worst. But then I discovered this place and they were so incredibly friendly and professional. The staff there were really polite and got me in touch with the right people without all the phone line jumping around. I actually had a good time shopping for a car, for once!
Volkswagen Passat in excellent condition
I had a really awesome time buying my Volkswagen Passat from this place. The customer service totally rocked, and the staff was super professional. The car drives so smooth and everything is in great condition. Even had my mechanic give it a once-over and they said it was a solid purchase. I definitely suggest this place to anyone on the hunt for a good quality vehicle.
Exceptional Communication
Jade was really great, he was straight-up and gave me all the info I needed right away, even in the middle of the night. He was dependable and answered all my questions correctly. I'd definitely think about working with him again, as long as my financial advisors give the okay. Also, thanks a lot for the early birthday wish!
First car purchase
I worked with Edrick over at CarGurus when I was looking for my first car, and I gotta say, he was awesome! He gave me so much helpful info and walked me through reaching out to the dealer. Edrick really went the extra mile, and I think he definitely deserves a raise or bonus for how amazing he is at taking care of customers.
Online car purchase
Joana's customer service was top-notch! She really knew her stuff, helped me out a lot, and made buying a car super easy. I'm grateful for her help in finding the perfect vehicle for me. My whole experience with CarGurus was great, and I'll definitely come back in the future for all my car needs.
Efficient car search
I had an awesome time using CarGurus to search for my next car. The site was super easy to navigate, and I loved the variety of cars to choose from. The price analysis tool really came in handy to make sure I was getting a fair deal. I would definitely suggest CarGurus to anyone looking to buy a new car.
Recent car purchase
I just bought a car for the first time from this platform and I have to say, they have a lot of options for car lovers. The help I got from browsing to buying was really good. They were always ready to answer any questions I had about the car I liked. It was a really good experience overall.
Terrible experience
My experience with this company really let me down. I saw a car I liked and went to check it out, but the people at the dealership were so unprofessional and rude. The customer service was seriously lacking, and I felt totally disrespected. I won't be giving this company any more of my time, that's for sure.
Misleading vehicle history
I used CarGurus to look for a car, but I was let down when I found out that the info about the car's history wasn't right. It said the car had only one owner, but when I dug deeper, I saw on the Carfax report that it was actually a rental car. This mix-up made it tough for me to rely on the details from CarGurus.
Great experience so far
I recently started going to this place and it's been great! One car dealership stopped me from buying a car for my daughter that wasn't good. That really made me trust them.
Used car purchase
I would suggest avoiding this company. I tried reaching out to them several times but got no response or help at all. It was really disappointing and I think it would be best to look for different options. Their communication and customer service were truly terrible, so I wouldn't give them any stars at all.
Recent car purchase
I bought a car from CarGurus not too long ago, and I gotta say, their customer service was top-notch. The folks there really showed their appreciation and went out of their way to walk me through everything, ensuring I knew exactly what was going on and felt good about my decision to buy.
Identity theft alert
So, this weird thing happened where someone used my name and email to look at a car on CarGurus, but I didn't even try to buy anything from them. Arnold Clark contacted me and asked if I wanted to check out the car, but they mentioned the person who inquired got my info from CarGurus. I've been trying to get in touch with CarGurus to fix this, but no success yet.
Van purchase last week
I'm so frustrated. I bought a van off CarGurus for $14,000, but it broke down after only driving 500 miles. Such a waste of time and money! I wouldn't suggest getting a vehicle from them or any unauthorized dealers.
Review with most votes
Great experience so far
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