AC Lens19 reviews
This rating is based on 19 genuine user reviews submitted directly through US-Reviews.
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I had a great experience with their service! They really went out of their way to help with any problems or questions I had. Plus, we were able to buy our contact lenses for just 1/3 of the price we'd pay at a local store, and it's the same brand. I highly recommend them!
Contact lens purchase
I've been buying my contact lenses from AC Lens for a few years now, and they've always impressed me with their professionalism, quick service, and good prices. Ordering is easy on their website, and I can find exactly what I need without any hassle. Their customer service team is always there to help me out with any questions or issues I have. I like that they ship my orders quickly because I need my contacts every day. AC Lens makes sure I never run out of lenses by delivering my orders on time. Overall, I'm really happy with my experience shopping at AC Lens and I'll definitely keep coming back as a satisfied customer.
Super cool contact lenses
I ordered these amazing contact lenses from this place and I was super pumped to give them a try. But you know what happened? They were awful! I mean, I've been using contacts for ages and I've never had problems like this. I'm really disappointed. And to make matters worse, they don't even back up their products. It's such a pain!
Contact lens purchase
I recently bought some contact lenses and had a pretty bad experience with the company I got them from. I placed my order but then they told me they couldn't accept my prescription, which was valid. So, I had to talk to their customer service on the phone and through emails to try to fix things and get my money back. It was a real hassle, and in the end, I was annoyed and unhappy with how they handled everything. So, I ended up getting my lenses from Costco instead, and everything went smoothly there, no problems at all.
RGP contact lenses with plasma treatment
I recently bought RGP contact lenses with plasma treatment from an online store. To be honest, my experience with them has been pretty disappointing. When I paid for my order using PayPal, I was hit with some extra charges that I didn’t see coming. I tried reaching out for help through email, but it took forever to get a response. And when I finally did, they said my order would be canceled if I didn’t pay up. It was a whole ordeal to get it sorted out and the order took way longer than expected to arrive. When it finally did, my lens solutions were missing. I tried to bring it up with them, but all I got was a generic response saying my order was already shipped. Now I have to wait even longer to get the stuff I’m missing, which is beyond frustrating. After all of this, I definitely wouldn’t recommend using this online store again. I’m going to start looking for a different place to get my contact lenses in the future.
Recent contact purchase
I just wanted to share about my recent shopping experience with this company - it was actually really good! I had a bad time with another company, so I reached out to customer service here for help. The person I talked to was super nice and actually checked if the product I wanted was in stock before I bought it. After I placed my order, I got an email saying they upgraded my shipping to expedited for free, so I got my stuff real quick. I gotta say, I was pretty impressed with how well they took care of me.
Contact lenses
I just tried ordering contact lenses from AC Lens for the first time, and let me tell you, I was seriously impressed with their customer service and how quickly they got everything done. I had a really annoying time with another company, so I decided to switch it up and give AC Lens a shot, and I'm so happy I did. I placed my order on a Saturday morning, and less than an hour later, they were already reaching out to confirm my doctor's info. The lady I talked to was super nice, really helpful, and even asked for my doc's Saturday hours to speed things up. Five days later, my contacts showed up at my door. The coolest part was that paying a little extra for faster shipping was only 3 bucks more than the regular shipping cost - a nice surprise. The way they hustled to get my order processed so quickly and with such care was seriously impressive, and now I'm definitely sticking with AC Lens for all my contact lens needs.
Difficult online order experience
Ordering from AC Lens was a total nightmare. I tried to pay on Monday, but the website wouldn't let me. When I called customer service, they weren't open. I even tried using the chat for help, but just got an email saying they got my message with no response. I called again on Wednesday during business hours, but still closed. Finally on Friday, I was told my prescription had expired due to ongoing payment page issues. It was so frustrating, I suggest buying your contacts somewhere else.
Lenses
Oh man, guess what happened? I ordered some new lenses and they went ahead and charged me for it, but then they hit me with the old "sorry, we don't actually have them in stock, gotta wait 10 more days" line! Can you believe that? Feels like a total scam, right? It's like they were just messing around with my money! Such a bummer, dude.
contact lenses purchase
I got some new contact lenses from a new company, but they told me they were out of stock with no idea of when they'd be back in. I was annoyed, so I cancelled that order and decided to try AC Lens. They ended up shipping my order out the same day, which was a nice surprise. Plus, their prices were the best out of the seven places I checked out. Right now, I'm happy with AC Lens and will for sure think about buying from them again.
RGPs that didn't fit right
I recently purchased some RGPs from an online store and it took such a long time for them to arrive. I wasn't in a rush or anything, but seriously, the wait was way too long! When they finally arrived, they just didn't fit properly. The curvature was all off and they were just super uncomfortable to wear. I tried to return them, but guess what? They refused to accept the return! How rude is that?! I mean, come on, if your product isn't good, at least let customers return it. Now I'm stuck with these uncomfortable contacts, and I'm out of money. It's really not cool at all.
First order shipped next day
I just made my first order and it shipped out the very next day! The customer service through live chat was so helpful, they even double-checked the inventory for me before I confirmed my order. The price was unbelievable and I'm just so thrilled with how everything went.
Contact lenses purchase
I bought some contact lenses from this company not too long ago and let me tell you, it's been a total headache. Even though I placed my order with plenty of time to spare, my contacts keep showing up late. The reasons they give me when I contact customer service just don't make sense and don't give me much confidence. If you care about getting your stuff on time, I'd suggest steering clear of this company.
Recent lens purchase
You know, I had a really bad time dealing with this company. I went ahead and ordered my contact lenses online, and I even gave them my eye doctor's cell phone number to speed things up. But then, after waiting for a whole week, they got in touch with me saying they couldn't contact my doctor because they had the wrong info - which wasn't true at all. So, I took matters into my own hands and called up my doctor, who told me they hadn't heard from the company at all. I was so frustrated that I reached out to the company and pretty much told them to either get my order done quick or cancel it altogether. But you won't believe it - they went ahead and canceled my order, saying I asked them to do it, which was a flat-out lie. Their customer service really dropped the ball here - not being honest, not communicating properly, and just being plain unprofessional. The fact that they couldn't even admit they were wrong and apologize for messing up is just not okay. Now, I'm stuck without lenses, wearing my old, beat-up contacts while I try to find a different place to get them from. Dealing with this company was a total waste of my time and energy, and I'd definitely tell others to avoid them too.
Quick delivery, great price
I decided to give this company a try after reading some reviews that were all over the place. I randomly placed an order for my contact lenses on a Saturday, and lo and behold, they showed up at my door within a week. Not only did they arrive super quick, but I also saved more than $100 compared to other places I checked out. I was a little unsure at the start, but seeing that they had a solid rating with the BBB helped put my mind at ease. When my lenses finally arrived, they were exactly what I expected, and I'm thrilled with how everything turned out. I would definitely suggest this company to anyone hunting for a sweet deal on contact lenses.
Contact lens order
I ordered some contact lenses from this company not too long ago, and I gotta say, it wasn't the best time. I gave them my prescription, but when the lenses showed up, they just didn't make things crystal clear for me. I contacted customer service, and they were super nice and tried to help out, but even the replacement lenses they sent didn't do the trick. I even checked with my eye doctor to make sure the prescription was right, and it was. Seemed like the issue was with the lenses themselves. In the end, the company gave me a full refund, which was cool of them. All in all, not the greatest experience with my purchase.
AirOptix Night & Day Contacts
I've been wearing AirOptix Night & Day Contacts for more than ten years, getting them from different places like online sites, Walmart, and eye doctor offices. But my recent order from AC Lens really let me down. Every time I've bought these contacts before, they always came in a box with 3 pairs (6 total). So when I ordered from AC Lens, I expected the same thing, especially since their prices were similar to other places. But I was shocked when I got a box with only 3 contacts (1 1/2 pairs) instead of the 6 I thought I was getting. Turns out, AC Lens is the only one selling them like this. It felt pretty sneaky to me, and I won't be shopping there again. If you're thinking about buying from AC Lens, I suggest being careful and looking at other places where you can get more for your money. This whole thing really left me feeling ripped off as a customer.
Quick delivery, best price
I just bought some contact lenses and got them delivered super fast. I ordered them on a holiday, but got a tracking number the following day and they showed up on Thursday. The price was the best I could find, and I'm really satisfied with my purchase. I would definitely order from here again. Thanks for the awesome service!
PERFECT !
I damaged my previous eyeglass on a trip and i was kinda looking for some urgent solutions. i found this and without thinking too much i made my first purchase.
Surprisingly, it was not that bad at all! Even i was not thinking too much about quality but it turned out really well. The frame was perfect and it was not uncomfortable at all.
I love it , it's more stronger than my previous one and i can wear it without any problem
At first, i purchase for time being but i am thinking to stick with this
Best thing is the delivery was on point and thats why i had no issue with the services. Its overall is really good. However, i found they dont have many options
About AC Lens
AC Lens is an online retailer of contact lenses, eyeglasses, and vision care products. Founded in 1995 by Dr. Peter Clarkson in the back of an optometrist's office, the company has grown to become one of the largest online eyewear suppliers in the United States. AC Lens offers a wide variety of contact lenses, including specialty lenses, along with a selection of eyeglasses and sunglasses. The company is committed to providing affordable prices, convenient shopping experiences, and high-quality customer service. Over the years, AC Lens has expanded its product range to include eye care accessories, such as solutions and cases, to cater to the comprehensive needs of its customers.
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Letzte aktualisierung: November 2024
Review with most votes
PERFECT !
I damaged my previous eyeglass on a trip and i was kinda looking for some urgent solutions. i found this and without thinking too much i made my first purchase. Surprisingly, i... Read onBy: Sonia Allen