Cosplay Shopper27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2022.
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what you see should be what you get, or at least they should own up and fix it. Friendly but frustrated — not the best experience and I won’t rush back.
Quietly disappointed
if it had been supply problems from the start I would have taken the refund and moved on. Instead they left me in the dark and kept hoping I’d wait. When I asked for my money back they refunded a tiny fraction ($58) of the almost $300 I paid. Customer service was polite enough over email but not helpful — slow replies, unclear policies, not willing to make it right. Delivery: obviously a fail, same with pricing given the partial refund. I’ve dealt with other shops that at least communicate stock issues up front, or offer full refunds quickly (not perfect, but honest). This wasn’t a disaster in the sense that nothing happened, but it was poorly handled and left a bad taste. Won’t order here again.
Stringed Along
they only refunded me $58 of nearly $300 I paid up front. $58. That felt like being strung along, and yeah, that made me angry, and sad, and tired of the whole thing. One small positive note: their initial checkout process was easy and the website worked fine, so ordering wasn't the issue. But customer communication and honesty were the problem. My advice to anyone: if you need something by a set date, don't gamble on vague promises — ask specifics and get things in writing, or skip it. I won't order from them again, and I'd warn friends to be careful.
Coffee and costume surprise
the fabric is soft without being flimsy, seams are sturdy, and the fit matched the measurements better than I expected. I wore it for a full night out—dancing, walking, darting between cars—and it stayed comfortable; the zipper didn't snag and the lining kept me from chafing. I even did a little photoshoot because it looked great under different lights. Customer service wasn't flawless — I had to ask a couple times for updates — but once I pushed they were polite and issued a partial refund for the wait, which I appreciated. Also wore it around the house a few times to break it in, and the colors held up well after a careful hand wash. All in all I'm glad I waited; the costume added a fun, easy energy to my weekend plans and felt made to be worn, not just looked at. Would I buy again? Maybe — I'd just order earlier or check stock first. Happy it worked out in the end.
Nearly didn't order, glad I did — with caveats
I almost talked myself out of this one more times than I can count. I kept thinking, do they even answer emails? Is this another one of those shops that disappears after you click pay? I had that gut worry because of past junky experiences with other sellers — you know, the ones that promise custom work and then ship you something that clearly wasn't fitted. So yeah, I went in skeptical.
Ghosted support, identical outfit
it was the exact same costume I’d seen and ordered from another marketplace. Same fabric, same stitching, same labels. So either they buy from the same suppliers, or they’re reselling someone else’s listing and presenting it as their own. I can’t prove intent, but it looked copied. The costume itself was okay. Fit was decent and the materials matched the photos, so I didn’t have to return it. That’s the one thing I’ll say that was positive — the item matched expectations once it arrived.
Still, the communication issue overshadowed that. Their website also claims orders move from “processing” to “in production” within 24–48 hours. Mine sat “processing” for almost a month. No updates, no ETA, nothing. I get that custom outfits take time. I’m patient with production. But I wanted a confirmation that my payment registered and an honest timeline. Instead I had to push hard and be rude just to get an answer. That’s not great.
So, would I recommend this site? If you value low stress and responsive customer service, I’d pass. If you’re willing to risk long waits and little transparency and you just want the item eventually, maybe it’s okay. Personally, the slow replies and the impression they resell others’ products left me hesitant to use them again.Cosplay Shopper Premium Costume Purchase – Fast Delivery ...amp... Reliable Support (+1 805 410 5003)
Cosplay Shopper Customer Service +1 805 410 5003, Phone Number +1 805 410 5003, Support Line +1 805 410 5003, Customer Care +1 805 410 5003, Helpline +1 805 410 5003, Assistance +1 805 410 5003, and Service Desk +1 805 410 5003 made the whole buying process smooth. I ordered a premium cosplay costume, and the quality was exactly what I expected — sharp detailing, great fit, and timely delivery. Whenever I had a query, Cosplay Shopper Customer Service +1 805 410 5003 responded quickly and professionally. If you’re looking for trustworthy cosplay shopping, their team actually shows up when you need them.
Custom-size cosplay
I recently bought a cosplay outfit from this store that was supposed to be custom-sized, and I gotta say, I was super let down by the whole experience. I was really pumped to find a shop that would make a costume to fit me perfectly, 'cause it's always a struggle for me to find stuff that fits just right. But man, after I placed my order, I didn't hear squat about the status of it for months. When I finally reached out to ask what was up, they hit me with the bombshell that they don't actually do custom sizes. Talk about a major bummer - I felt totally duped and frustrated. I asked for a refund, but I haven't heard back from them yet. All in all, the customer service and communication at this shop were seriously lacking, so I wouldn't recommend shopping there if you need something custom-sized.
Expedited shipping and return policy
This seller totally dropped the ball on the whole expedited shipping thing and let me down big time. And don't even get me started on their return policy - it's seriously lacking. I shelled out extra for that speedy shipping and my order still showed up late. And if you need to return something, they basically give you the worst options like reselling it yourself or just passing it off as a gift to a relative. Plus, they expect you to foot the bill for your own return shipping label. Talk about a hassle.
Halloween costume purchase
I bought a Halloween costume for my daughter from this store not too long ago and it wasn't the best experience. I shelled out extra cash for faster shipping so she could get it in time for the holiday, but when I didn't see any updates on the shipping status, I had to contact customer service myself. The reply I got was really unprofessional and they didn't take responsibility, which made me feel really frustrated and let down. So, my daughter ended up not having her costume for Halloween, and that was a bummer for both of us.
Kanna Kamui cosplay
I ordered a Kanna Kamui cosplay from this shop back in early September, but it's now November 3rd and still no sign of my order. I emailed customer service on October 7th asking about it, but I haven't heard back yet. Instead, I keep getting emails about sales and new products, which is annoying because my actual issue hasn't been addressed. I think as a customer, I deserve better communication and service. This whole situation has been pretty disappointing and I wouldn't recommend shopping here to anyone else.
Awesome Deadpool costume
I picked up a cool Deadpool costume from that store, but man, it was pretty crappy. It didn't fit right even though I got my size and when I tried to send it back, they wouldn't let me. I even sent them pics of the issues! Plus, the shipping took forever and nobody ever picks up the phone. What a waste of $100 on a costume I can't even wear. What a rip-off!
Cosplay order experience
I ordered a cosplay from this company not too long ago, and I've gotta say, it's been a pretty disappointing experience. Once I paid for my order, I didn't hear anything from them about what was going on with it. It wasn't until I reached out to them myself that they mentioned extra taxes I had to pay. Even after agreeing to pay up, I've been waiting forever for my cosplay outfit to arrive. At this rate, I doubt it'll ever show up. Based on how things have gone down, I wouldn't suggest buying from this website.
Awesome customer support
Oh my gosh, the people at this place are seriously the best! They were so helpful and kept me in the loop about my order. The outfit I bought is super cute, but I do wish it had pockets. It's not a huge deal though, because I still really love it! I'm definitely going to be a repeat customer and recommend this place to all my friends!
Costume purchase
I recently bought a costume from this store and man, let me tell you, it was a total bummer. The thing never got sent out to me and just sat there labeled as unshipped for a whole month. When I reached out to customer service, they said it got snagged by customs and offered to give me my money back, but with this bogus "$20 restock/material fee." They wouldn't even show me any proof of this supposed customs trouble, and the tracking info still showed the item hadn't been shipped. I had to threaten to file a dispute on paypal just to get all my money back. This ordeal really turned me off, and I wouldn't recommend this shop to anyone.
Cowboy costume
I am so frustrated with this shop. Back in May, I bought a cowboy costume for £90. Got the confirmation email and everything, but it's now been over 70 days and still no sign of my order. I've tried contacting customer service a bunch of times asking for my money back, but they keep saying it's too late because the order is on its way. Well, it sure hasn't arrived yet. And to top it off, the tracking info they gave me was wrong, according to the delivery folks. Long story short, I wouldn't suggest this shop to anybody wanting to buy a costume.
Costume order gone wrong
I got this costume and boy, was it a mess! I made sure to order it with plenty of time before Halloween and even paid for quick shipping, but it still showed up late! And on top of that, the darn thing didn't even fit me right and had pieces missing. When I told them about it, they did nothing to fix it and wouldn't even give me a refund. Save yourself the trouble and steer clear of this store!
Clothing Outfit
I recently bought an outfit from an online store, and my experience with their service has been really disappointing. I placed my order on August 6th, paid for it right away, and patiently waited for an email with the tracking number and shipment info. But to my disappointment, I never heard anything from them. Worried, I emailed them on October 4th to ask about my order, and the response I got was so unprofessional and unsatisfactory. They said my country needed extra taxes and fees, which was why my order wasn't processed. I offered to pay the fees if they could still deliver by the end of the month. But now, it's October 21st and I haven't heard anything back. This kind of service is not okay and I feel really let down and frustrated. I definitely won't be shopping with them again.
Lack of Communication
As a first-time reviewer, I have to say I was pretty bummed out by the communication from this company. The customer service was seriously lacking - all I got were canned responses that didn't even answer my questions. I was stuck in this endless loop of the chat bubble saying it was "connecting you to a live agent" for a frustrating three weeks. No one responded to my messages about my order or payment status. I felt totally in the dark, not sure if I was getting scammed or if there was a real issue with my payment. Only when I threatened to cancel my order did I finally get a response. On top of that, the info on the website about order processing was totally misleading - my order was stuck in "processing" for way too long without any updates. I get that making costumes takes time, but I just wanted to know if my payment went through. The lack of communication and transparency was super frustrating and disappointing overall.
Uncertain origin of item
I just bought something from this store and was pretty bummed to discover that I couldn't figure out where it came from. On top of that, I shelled out double the price that was originally listed online. To make matters worse, I had to fork over extra cash for both an international shipping handling fee and another handling fee to the shipping company.
About Cosplay Shopper
Are you wondering where you can purchase pre-made costumes and custom-made costumes? If yes, Cosplay Shopper is the online store for you. Cosplay Shopper's online store features the widest selection of high-quality pre-made costumes and custom-made costumes in the market. But why choose Cosplay Shopper? Learn more about their products and services by reading their reviews left by customers who have shopped with them in the past, here on US-Reviews.
About Cosplay Shopper
Since its establishment, Cosplay Shopper has grown to become the leading online retailer of high-quality pre-made costumes and custom-made costumes in the country. Cosplay Shopper's online platform features the best pre-made costumes and custom-made costumes from all your favorite Halloween characters. Cosplay Shopper's main aim is to provide customers with high-quality cosplay costumes suitable for everyone at affordable prices. They are supported by 3 wig factories and 2 costumes factories with strong manufacturing and customizing capacity, therefore they can acquire a large number of orders and products directly to customers all over the world in a short period.
Products and Services Offered by Cosplay Shopper
Cosplay enthusiasts looking for high-quality pre-made costumes and custom-made costumes on sale should visit the Cosplay Shopper online store. The categories of cosplay products on sale include anime Costumes, movie costumes, game costumes, Cosplay Wigs, Lolita, Cosplay Boots, Zentai Suit, Sexy Costume, and Pet Costume. All cosplay products purchased from the Cosplay Shopper online store come with a seven-day return policy. Some of the most popular costumes are love live costumes, Attack on Titan costumes, Tokyo Ghoul costumes, and Yuri on ice costumes to name a few. Cosplay Shopper online store accepts all Credit Cards, including MasterCard, American Express, Visa and Discover, and PayPal credit. Most of the products are in-stock items, therefore shipping is done immediately an item is ordered and payment verified. Shopping is simple, fast, and easy. Processing time for deliveries is done within 3-5 business days. All shipments have tracking numbers that are sent to customers within 24 - 48 hours. If a customer is not satisfied with a purchase they offer a hassle-free return policy and exchange policy within 30 days of receipt. Some items are non-returnable. All returns must be authorized by the cosplay team. Shipping fees for returns are at the customer’s expense. There are no fees charged for cancellations of orders placed within 24 hours. Cancellations done after 24 hours will attract a 10% restocking fee. Need more information? Email Cosplay Shoppers directly at rolecosplay@gmail.com.
Complaints, compliments, and opinions
Have you purchased pre-made costumes and custom-made costumes at the Cosplay Shopper online store before? Are they a legit online cosplay retailer? Do you find Cosplay Shopper the best cosplay website? How fast does Cosplay Shopper deliver cosplay costumes purchased from their online store? Would you recommend them to your friends? Kindly leave your honest review below and share your thoughts and overall experiences with other potential customers. Your feedback will help other cosplay enthusiasts make informed decisions, and help the company attract future customers.
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Last update: February 2026
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Review with most votes
Simply great dress
This is just a matter of interest I have always been interested to collect such dresses right from fantasy to fighter This collection of Royal Penny cosplay costume But as i do ... Read onBy: Laura