DICK'S Sporting Goods - Overall Rating based on 19 reviews
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Hunting gear purchase
I just bought some hunting gear from this store and man, was I bummed to learn that they shut down the hunting section. It blows my mind that they would do that, hunting and shooting are legit sports that tons of folks enjoy. It's not just a hassle for me and other customers who need that gear, it's also a letdown for the hunting community. Here's hoping they change their minds and bring back the hunting department real soon.
Recent credit card fraud incident
I had a really tough situation where someone used my credit card without permission at this store. They were making transactions non-stop until my bank caught on and froze my card. It was a total nightmare, especially since I was on vacation and had no way to access my money. I had to deal with all the headache of disputing the charges and waiting for a new card to come in.
Workout clothing and shoes
The store seriously needs an undercover boss to come in and check things out. The customer service was really subpar and not at all exciting. Waiting for someone to unlock the changing rooms was painful, it felt like forever. I could have easily ordered a pizza and had it delivered in the time it took, no joke. The staff just seemed bored and not helpful at all, they just gave me blank looks when I asked about the items. Considering how much they charge for stuff, I was expecting a lot more energy and help. If you hate working here, just find another job already.
Online purchase of lacrosse cleats
Wow, ordering from this place was a complete disaster! I bought some lacrosse cleats online and chose same-day delivery. I got an email confirming the delivery window, but the items never came. I contacted customer service multiple times and all they gave me were empty promises about my delivery being on the way. Turns out there was a "technical error" and my order was canceled without any warning. They said sorry and offered me a discount, so I reordered the shoes for same-day delivery, only to find out they couldn't actually deliver them on the same day. I spoke to a supervisor who just offered me a lousy $5 store credit and reordered with standard shipping. It was a total nightmare.
Online order shipping mishap
This company totally messed up my online order. The shipping address got all jumbled and now my stuff is going who knows where. I tried calling customer service, but they were completely useless. All they did was keep me on hold and couldn't even straighten out the address mix-up.
Sporting goods equipment
I've always thought of this store as my favorite spot for anything related to outdoor and sports stuff. But, I was kinda let down to see that their camping and fishing sections have been on the decline. It's a bummer that they don't seem to care much about things like hunting, which used to be a big deal for them. So now, I've been shopping online or at other stores that focus more on outdoor gear.
Golf Bags
I just bought two golf bags on sale online. I was pretty pumped to snag such a good deal, but things didn't go as smoothly as I hoped. I got an email confirming my order and giving me a tracking number, but when I tried to get in touch with customer service for some answers, no one ever got back to me. The lack of communication got me all worked up and unsure if I'd ever see my new bags. Long story short, I never did get my order, and the whole thing left me feeling bummed out.
Putter fitting
I recently went to a sporting goods store in Orland Park, IL for a putter fitting with a club fitter. They really knew their stuff and took the time to analyze my swing. After all that, they suggested a putter that fits my style just right. I truly appreciate the customized service and the focus on the little details that have made golfing so much better for me. Big thanks to the staff at the store for all their knowledge and help!
Christmas gifts
I recently received several Christmas gifts from DICK'S and they arrived super quickly, like in just two days! It was awesome because I didn't have to pay extra for shipping like I've had to with other places I've ordered from. Plus, all the items were the right sizes and nothing was broken. They have a wide selection to choose from and the prices were really good. I'll definitely be going back to DICK'S for gifts next Christmas. Thanks, DICK'S!
Compression leggings
I bought some compression leggings from this store, but man, I gotta say, I was pretty disappointed with how they handle their coupons. The coupons they give out have a crazy long list of stuff you can't use them on, so it basically rules out everything I wanted to use them for. It's so annoying to get all excited about a coupon, only to find out you can't use it on the stuff you actually want to buy. Like, why can't they just make the coupons easier for us customers to actually use?
Recent shoe purchase
My experience with this store lately has been pretty disappointing. I ordered two pairs of shoes in different sizes, but I ended up getting two of the same size instead. It seems like there was a mix-up on their end, and I didn't get what I actually paid for. This has happened to me a few times now, and it's really frustrating to keep getting the wrong items. I've tried reaching out to customer service, but it's such a hassle to get it sorted out. Overall, my time with this store hasn't been great because they keep messing up my orders.
$300 hiking backpack
Let me tell you, I splurged on a $300 hiking backpack, expecting top-notch quality. The design and features were exactly what I wanted, so I thought the price was worth it. But when I got the backpack, I noticed some loose stitching and it looked kinda used. I was pretty bummed out. Thankfully, I was able to return it at the store with no hassle. The staff there were really nice and sorted out a new one to be sent to my house. Fingers crossed the next one is fresh out the box and not a hand-me-down.
Running shoes purchase
The customer service at that store was amazing. I didn't feel any pressure from the staff, which is refreshing. The guy who helped me out, let's call him Rock, was super knowledgeable about running shoes and answered all my questions. He even walked me through all the different brand options so I could pick what was best for me. Thanks a ton, Rock, for the awesome service!
Running shoes purchase
I just bought these running shoes from the store thinking I was getting a great deal, but they totally fell apart after only a couple of months. There wasn't even that much wear and tear on them! I was so bummed out by the poor quality, it felt like a rip off. And when I tried reaching out to customer service, they were no help at all. It's so frustrating to spend money on something that ends up being a total dud.
Clothing and sports equipment
I bought some clothes and sports stuff from this store not too long ago, but for some reason, my order never made it to me. They sent me a basic email with a tracking link, but it didn't really tell me anything useful about where my stuff was. When I reached out to customer service to try to get some help, they weren't able to do much. They couldn't give me a refund or send out my order again. It was a pretty disappointing experience as a customer, so I wouldn't suggest shopping there.
Winter coat purchase
When I needed a new winter coat, I decided to swing by this store. I was really impressed by all the choices they had and the staff was super helpful in finding me just what I needed. The coat I ended up getting was top-notch quality and I'm so pleased with it. I'd definitely suggest this store to anyone looking for outdoor gear.
Unwanted marketing emails
I'm really frustrated with all these marketing emails that keep coming in, even though I never signed up for them. It feels like spam and it's just too much. It makes me wonder if this company can be trusted. I've tried to unsubscribe, but the emails won't stop. This is not the way to treat customers and build a good relationship.
fitness gear pro utility bench
I wanted to get the fitness gear pro utility bench, so I hopped on the website and found it right away. Ordering it was super easy - no hoops to jump through. Got a confirmation right away, which was nice to see. The price was fair and there were enough payment options for me to choose from. When my bench arrived, it came pretty quickly and was in good shape. All in all, I had a good shopping experience at this store.
Positive Experience with DICK'S Sporting Goods Online Store
As a client of DICK'S Sporting Goods, I have had an overall positive experience with the company. Their online store is easy to navigate and they offer a wide variety of products for all types of sports and activities. The prices are competitive and they frequently offer sales and discounts. I appreciate the detailed product descriptions and customer reviews, which have helped me make informed purchasing decisions.
The customer service team is also great. They have been very helpful when I have had questions or needed assistance with an order. Shipping is generally fast and efficient, and returns are easy to process.
Overall, I am satisfied with my experiences with DICK'S Sporting Goods and would recommend them to other sports enthusiasts.
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Positive Experience with DICK'
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