EGO25 reviews
This rating is based on 25 genuine user reviews submitted directly through US-Reviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Returning items
My experience returning items to this store was a total letdown. The whole process seemed really sketchy and unfair - I ended up getting charged double for returns. It definitely didn't sit right with me, so I won't be coming back here to shop.
platform slippers
Do not order if you live in the US. The shoes were $40 and they want $30 to return. The shoes didn't fit so I needed to return. No I'm stuck with shoes because I refuse to pay $30 to return.
My unfortunate experience
Hey everyone, I'm really upset with this company. They're not being transparent and their customer service is terrible. When I wanted to return my order, they only accepted credit card payments, and I don't have a credit card. I had to get someone else to do it for me. Even though I returned the item on time, I kept getting reminders and late fees. I contacted the company after the first reminder, and they said they had received the return and were processing it. But I still got more reminders. Finally, I got a "final reminder" and couldn't get any help resolving or canceling it. So I paid the fees just to avoid more trouble. I'm done with them. I'm closing my account and won't recommend them to anyone!
Overpriced stuff
I splurged on this really fancy thing and when I tried to send it back, they made me pay to ship it back! And to top it off, they took the shipping fees out of my refund, can you believe that?! The customer service was seriously awful and totally unhelpful. I'm definitely not shopping here ever again!
Refund issue resolved
I had a little problem getting a refund for something I bought not too long ago. But when I asked for help, the customer service folks got back to me right away and fixed it up so I got the right amount refunded. I really appreciate how fast they took care of everything and how they listened to what I was worried about.
5 pairs of heels
I will never purchase from Ego again. I took a chance on them because found their heels cute, and i ordered five pairs. Unfortunately, they weren't very comfortable to walk in (not their fault, I just cant walk in heels). I reached out to EGO before the return window was up because I feared I wouldn't be able to return my shoes within the window as I was out of town visiting family. They let me know that the window was 28 days and they would not be able to extend it.
Luckily, when I got back I was on the last day of that window so I planned to mail it out. When I went to download the return label the sit said I was out of the window so I followed up with support. No response. Followed up again the next morning. No response. Completely unprofessional. I am going to have my bank investigate and dispute the charges if they do not respond.marble square toe/ clara strappy lace
i ordered from them on 9/9/21 & my package arrived on 9/23. one of the most frustrating things was that you can’t track your shoes from the website. it kept saying there was an error. i almost questioned if it was a legit website. the set up is very nice & you would think it wouldn’t have that many issues. their shoes are super cute but i don’t think i would order from them again, jus bc there are no real time updates unless you actually track your package w/ fedex. the shoes fit me tho & are true to size, i got a size 9 in both pairs since 8.5 wasn’t an option and they fit good! i was upset they have NO way to contact besides email— they should have a business number.
HEELS
This is far the worst experience my package didn't move for a full day after being shipped..... Don't even pay for express shipment not even worth it if its gonna be late. I rather shop at other heel brands within USA.
Eh...
So, I've ordered from them before. They have great shoes BUT many are noticing the 'false' sales they have. It's ridiculous that they have shoes at $44.99 as a 'sale' but mark up at $80. They will then change the 'fake' price($80) by putting a slash through it while keeping the 'original' price($44.99) as a 'sale'. That's clearly not a sale. They're never on sale. You're just selling the shoes at a regular price by attaching a higher 'fake' price to them. Same with the clearance. You aren't fooling anyone. THEYRE NEVER ON SALE.
Sandals and Wedges
If you live in the USA, just skip it. These shoes showed up in a beat-up box, and they are MASSIVE on me. There is no way this is a standard-sized US 9. I would have to say it's a 10.5 in US sizes. And the quality is horrible! Even if they did fit they would rub my feet raw I think. To return these shoes would cost me 25 dollars! Which is more than I paid for the shoes themselves. Save yourself the pain and trouble and DO NOT order from them, because if they don't fit returning them is impossible.
Slides
I ordered slides. They didn't send me tracking but i paid for fedex and it came in 3 days. They were too small so i sent them back and i had to email them about my tracking for my new pair and the pair i sent back. After emailing them they said i had to show them proof i sent it back, so i did but after emailing them twice they said it was on the way to them and they returned my money. Because i kept emailing them and i wasn't too nice about it. Don't get my money then not email me about tracking.
Shoes
It’s been nearly 20 days. No correspondence. Zero info about my order or shipping. For a company that has a blue check on instagram I’m surprised they operate like this. I ordered packages from dh gate that got here quickly and with better communication so I have no idea what the issue is. Don’t spend your money here. Spend the extra buck at lola. And this site wouldn’t let me put 1 star.
Shoes
I would not recommend shopping with them! They make you pay extra for fast shipping and still don’t ship fast nor does it ship out the date it states it’s supposed to ship
Gladiator sandals white
This is possibly the best place I’ve ever ordered from online. I live in the US and placed an order, and the very next day got an email that they were shipped! I stayed in contact with them and they were some of the nicest people ever and responded so quickly. My shoes were shipped April 19th and arrived 10 days later, I couldn’t believe it!! Definitely buying all of my shoes from here now.
White mules
I have four pairs of shoes from EGO, and I’ve ordered them different times. The shipping does take about 10 -14 days to receive, but I order a lot of items from the UK and never expect them from the shipping proposed date, especially with COVID-19 changes in deliveries. My most recent order was on April 4th, and I received my order on April 22nd. The faux leather, FUND, square shoes I ordered runs slightly big (it’s such a cute shoe), I should have purchased a size down, or a 9.5 would’ve been perfect if they made it. With all these negative reviews for returns etc, I’m nervous to return them for a different size lol; I hope EGO fix their internal operations. Overall, I haven’t had any issues with them so far (fingers crossed). I would order from them again. The shoes are beautiful!
There was no place edit my review, so, correction, I purchased on March 4,2021 and received my order on April 22nd. Even though the shipping took over a month, I still stand by my other details. I am awaiting another order which is now pass 14 days - over EGO’s proposed delivery time.
Shoes and purses 5001011995
This was an absolute horrible experience. I never use the word hate... but I HATE Ego Shoes. I never received a tracking number. I paid for overnight FedEx shipping & it has been 6 damn days and I have not received NOTHING. NOT A TRACKING NUMBER. NOT A DAMN EMAIL WITH UPDATES!!!! The only thing I received is a false email from them saying my address was not correct and it could not be delivered over and over again. I hate this company. I hate their communication.... there was NO COMMUNICATION. I DO NOT RECOMMEND!!! Horrible!!!
True Square Toe Lace Up Clear Perspex Heel In White Faux Leather
I placed my order back in November and I have not received it. Every time I reached out to customer service asking for a refund they say that they will contact USPS or the carrier to provide an update. At this point, nothing has happened. I only want my money back. It has been a terrible experience.
Fever Lace Up Perspex Espadrille Wedge Platform Heel In Black Faux Suede
I purchased these shoes in both black and beige. I had no issues with the beige, however I was sent two right shoes with the black pair. I contacted customer service and it took them about a week to get me the new pair. Upon inspecting my new pair, I discovered they sent me the wrong size. I sent them another message on September 4th and I have not yet hear back from them we're now on September 14th, their website states they have 72 hrs to follow up. I feel like I am being ignored at this point and I am extremely frustrated.
Shoes way too small horrible return issue
Horrible return policy... I paid $70;for 2 pair of shoes then they were too small..
Tried to return them international shipping $68! I’ll never order from them again hence why I don’t buy cheap shoes! And yes I ordered my correct size the cut is extremely tight both pair , never againMultiple shoes
This has been the worst experience. I ordered and got an email on the day it will ship, day came and passed with no update. Weeks later no updates no shoes. Would definitely not be ordering from here again and would not recommend.
About EGO
As someone avidly searching online for the best footwear companies, you might feel delighted to find that various such companies offer such services online; therefore, walk the walk, talk the talk, and make the streets your catwalk! However, upon starting your online search, you might find that many companies offer similar services online; however, finding one that would suit your needs might feel challenging as not all of them deliver on high expectations. Luckily, EGO is an online retailer of fashion-forward shoes with a distribution center in the UK. Offering a wide variety of different shoes, including heels, mules, and flats. However, many clients might be interested in knowing whether is EGO legit, and this type of question can be answered by reading customer reviews. Nonetheless, the reason behind online customer reviews, such as on sites that include EGO reviews, is that they can help guide you and others in finding the best resources to follow. Fortunately, EGO makes sure you stay fierce and sassy! So stick around to read about the amazing footwear EGO has to offer.
About EGO
EGO is your go-to online retailer for the latest footwear, with a constantly updated collection to please the fashion-forward crowd. In addition, the company is proud to be fashion-forward, which is why EGO specializes in women's footwear at an affordable price range, and ships to countries worldwide from its headquarters in Europe, United Kingdom. However, not only does the company that is a footwear specialist constantly update hundreds of new styles weekly, but it also prides itself on producing shoes for every style, color, and material its loyal clients desire.
Products and Services of EGO
With EGO, the company ensures that all fashion needs are met, for example, various garments under its clothing section, including a seamless range and lingerie. In addition, the fashion-forward company also supplies the best quality dresses, and when looking at its variety of bags on display, these include items such as clutch bags. Furthermore, accessories such as jewelry and hats. Next, all aspects of shoes are covered, for example, boots and various other shoes; it is clear that when asking the question of do EGO run big in the fashion industry, the answer to this would be a resounding yes. Additionally, many customers would be interested in whether EGO runs small, which would always produce a positive outcome as the company supplies various sizes of shoes to cater to multiple ladies and their needs.
Should EGO Size Up or Down?
With EGO, they are committed to putting the sass back into fashion, and this is clear to see when looking at their various kinds of clothing and featured products of shoes. Therefore, with the company’s ambition to bring back the beauty in all women, they aspire to bring forth various sizes when it comes to their shoes which range as follows: UK 3- 8, different US sizes, Euro 36-41, and many sizes for Australian needs. Subsequently, when looking at the company’s products showcased under heels, flats, and slippers, there are items such as loafers.
Additional Services of EGO
EGO ships worldwide and accepts all major debit/credit cards. In addition, it is also possible to pay through Paypal. If you do not happen to have Paypal, don't fret! You can always make a Paypal account, it's simple, and it's fast. In addition, there are also the payment services of Klarna and Afterpay available to utilize. However, please be aware that you can pay in the following currencies: British Pounds, Euros, US Dollars, Australian Dollars, or Canadian Dollars. Therefore, note that all payments and transactions are processed in the money you paid. For more detailed delivery information, please go to EGOshoes.com/faqs and click on the "delivery" tab to learn more about their shipping options and shipping costs to your country. Additionally, it is good to know that you have 28 days to return your order and ship it back from the day you received it. Please note items if EGO believes that things have been worn or damaged; therefore, items cannot be returned and sent back. On the other hand, this also includes items to be produced outside the 28 days. Subsequently, when it comes to a faulty item or wrong item, please contact them within seven days, and to make the process simpler, please attach a picture of the missing or damaged item. If not contacted beforehand, they may ship your order back because they might be unaware of the condition of the returned item. For more info on returns and policies, see their FAQs page.
Complaints, Compliments, and Tips for EGO
Have you had the opportunity to order footwear from the online store EGO? And our reviews of is EGO legit reddit? However, it is urged to read honest and trustworthy reviews here on US-Reviews. Furthermore, how would you describe your shopping experience? Share your knowledge about this by leaving feedback for the company so they can understand the comments left, for example, on EGO reviews 2022. In addition, how did you feel about the quality of the footwear you received? In addition, does EGO run small in the industry of quality footwear? If you are unsatisfied with one of their services, items, or experience, please contact EGO customer care at Help@EGO.co.uk and allow 48hrs for the Customer Care team to respond. Furthermore, write a customer review, and make sure to drop us a line below by writing a short review and let us know what you think of EGO. In turn, when you leave good and bad reviews, you can assist the company in understanding which aspects of its business it can improve.
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Last update: November 2024
Review with most votes
There site is easy to navigate and place an order BUT I still haven’t received my orders after three weeks. Never ordering here again. Biggest mistake ever. Read onBy: Aliyah Payne