Kendra Scott - Overall Rating based on 31 reviews
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Earrings, necklaces
Service is good; jewelry is beautiful to start out. In no time, it tarnishes. Don’t waste your money.
parsons earrings
I ordered the new white pearl parsons (in addition to a pair of teal parsons and some other purple earrings). I wore the white pearl parsons last out of the 3 I ordered and upon putting them on, I realized the back was very unstable (i.e. it was wobbly and will definitely break). In addition the stones of the earrings I ordered are not like what I've received in the past. I've been a customer for several years and with the last order the merchandise had a "cheap" feel and appearance - not worth $88.00 a pair and not sure what kind of "real" stones they're using these days. I reached out to customer service and they can't offer an exchange because they no longer have the item in stock, I can't get my $$ back because I'm just past the 30 days (again please remember I ordered and wore 2 other pairs previously) and they don't do repairs - they offered me a merchandise credit if I return the earrings. While I acknowledge the "option" - I would expect more from a company that claims their product is "thoughtfully" crafted. Just overall poor customer service, especially for a loyal customer that has spent a sh*t ton of $$ over the years and got all my friends wearing the brand. Thanks for sticking it to me!
Ear rings
First off this website does not allow you just check off just one star. The product that Kendra Scott is not of good quality. I purchased a set of ear rings. I emailed in requesting what my options where all they are able to do is let me purchase another earring at half the price. Even worse they drag you around d email after email basically just repeating the same thing. This product is not worth the money. Will be taking my business else where.
Necklace
I visited the Friendly Shopping Center store with my friend Brenda Smith on 3/10:2021. Two helpful young clerks, Hannah and Rose, helped me select a birthday necklace. My friend and I looked at many lovely pieces and the clerks were very patient and friendly.ññ
The jewelry was beautifully displayed and accessible for trying them on. I am very happy with every aspect of shopping there.5 pairs of earrings and several necklaces
The products look ok, but you must purchase KS necklaces and earrings to be able to wear them together. Otherwise the colors don’t match. I wanted to be able to wear existing jewelry with the KS and cannot. Also the earrings fall off. I have already lost two. I will not be purchasing from KS again.
Earrings and a Kendra Scott frame
I just had the most wonderful experience at the new Highland Village store in Houston, TX. Grace U very graciously and patiently helped me find just the right pair of birthday earrings. The new store is lovely. I recommend you visit when you can, and ask for Grace! She's awesome.
Kenda Scott is the worse company for customer service. They don't return phone call and emails. I am beginning to serious wonder about them.
The fern simple necklace in gold
The necklace was a gift from my boyfriend and a year later it looks tarnished, corroded and dull... $50 dollars for something that looks like I bought in Claires...
Necklaces, earrings and bracelets
I love Kendra Scott jewelry. I have bought so much in the past year for both my daughters and myself. I had ordered jewelry a while back that I did not receive. Straight away I got back to KS, and explained the situation. I was told I would get a refund, and it didn't happen. A while later I contacted KS, and they said the window to UPS had closed to file a claim. So ridiculous because that should be their loss for not following up with the claim in a prompt manner. The loss should not be passed down to the customer. I am a blogger/influencer and shall immediately cease all promotion of Kendra Scott as I can't in good faith recommend a line that doesn't have exceptional customer service. Gorgeous jewelry, but awful customer service.
Earrings
I returned their items and I am still awaiting a refund. In 2020 it takes this company 15 business days to return your money although I returned their unused merchandise several weeks ago.
Chastain ring
Ordered this fine jewelry piece the end of November after losing my mother. In February when I put it on to wear, I noticed that the moonstone was cracked. I contacted Kendra Scott & was told that they would repair. Then the next day was told that it was after 30 days of purchase so they would not repair. I have only wore the ring 3 times since I purchased.
I like Kendra Scott jewelry & was looking to purchase some other items. But since they do not stand behind their products I will shop at a local jeweler that will.Necklace and Earrings
The service reps at Kendra Scott when above and beyond to fulfill our order. They worked with us and the sales representative Brittany E. was so kind and patient with us and again went above and beyond to help us pick out the perfect gift. I could not be more impressed!
Review with most votes
Necklace and Earrings
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