Lulus - Overall Rating based on 22 reviews
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Wedding guest dresses
I've been a loyal customer of this clothing brand for years now, and I always end up going back to them whenever I need a dress for a special event. Lately, as I'm getting ready for my wedding, I was on the hunt for bridesmaid dresses and thought I would check out some pricier options. Unfortunately, my experiences with those brands were disappointing - low quality, white clothes without lining, you name it. That's what led me back to this brand, where I've always found top-notch quality for the price. The white clothes are fully lined and not see-through, plus they're designed to fit women's bodies just right - which is hard to come by in the fashion world.
Refund Issue
I had a pretty bad experience with getting a refund from this company not too long ago. Dealing with customer service the first time around was a nightmare when I was trying to return something. They took money out for two sets of postage from my refund, saying I used a prepaid label but also paid for shipping myself. It ended up costing me a good chunk to send my items back, which was really annoying. Their policies were confusing and unclear, which was a big turn-off.
Jumpsuit with quality issues
I recently bought a jumpsuit from this store and I have to say, I was really let down by the quality. The stitching was off, there were loose strings, and overall the piece felt like it was thrown together poorly. On top of that, I found out they now charge a fee for returns which was a surprise and didn't sit well with me. Their clothing sizes are all over the place too - I got multiple items in the same size and they all fit differently. Some were too big, others too small. It's frustrating not knowing what size to go for. Plus, I wasn't happy knowing most of their stuff is made in China. With all these problems, I don't think I'll be shopping there again.
Comfortable high heel sandals for wedding
I decided to give Lulu's a try for my wedding shoes after doing a lot of research to find some comfy options for my high instep. I needed something higher than my usual shoes, and Lulu's had a good range with comfy block heels and a small platform at a decent price. I usually wear a UK size 6, so I checked their size guide and ordered that size. But when the shoes finally came after waiting 2 weeks, I couldn't even get my big toe through the strappy part of the sandal. They were super tight and narrow, so there was no way I could wear them comfortably. When I tried to return them, I was surprised to see that it would cost me £33, almost half the price of the shoes. Plus, I had to print a return label, but I don't even have a printer. Now, with less than 2 weeks until my wedding, I had to start all over in my search for new shoes, which left me really frustrated and let down by the whole experience.
Wedding dresses
I bought two wedding dresses from this website not long ago, and honestly, I was pretty let down. The quality of the dresses was not great at all. One of them was on final sale and sadly, it didn't fit me right, meaning I wasted some money. I was hoping for better considering how much I spent, but I didn't get that.
False advertising, inaccurate sizing
This company is ridiculous. I bought a shirt and followed their size guide to make sure it would fit me well. But nope, it was way wrong. So, I tried to swap it for a different size and paid more for shipping, but what I got was a shirt with the wrong label that was twice as big as it was supposed to be. When I asked for my money back or the right size, they said no way. Stuff like this is why people get nervous about shopping online. Just skip this place if you want to save yourself the hassle.
Dress return cost
I bought a dress online not too long ago, but it didn't fit right when I tried it on. I was bummed to see that I'd have to pay half the cost of the dress just to return it. It was a bummer because I'd only get half my money back if I sent it back.
£85 dress purchase
I totally got scammed by this place. I was expecting a gorgeous dress but what I got was pure garbage. It looked nothing like the picture online, with cheap material and terrible stitching. And when I tried to return it, they wanted me to pay £25 for return shipping! That's ridiculous. I'm never buying from them again.
My new shirt
I recently bought this awesome shirt, but it was way too big on me! At first, I thought I wouldn't be able to return it because it cost too much, but then they reached out and offered to let me send it back for free! I was so relieved and grateful for the help.
Wedding dress purchase
I just got a wedding dress from this store and had some problems with the size. But let me tell you, their exchange policy and customer service are amazing. I got to talk to a real person from the US who made the whole thing super easy for me. There was a shipping issue because of UPS, but Lulu's really stepped up and helped me solve it. I was really impressed with how they took care of everything and I'll definitely be shopping here again.
Special occasion dresses
I recently bought two dresses from this online store for special occasions, and I gotta say, I was really impressed with the quality of the dresses and the customer service.
Dress purchase
After reading some reviews, I still went ahead and ordered a dress that I really liked. When it arrived, I was actually impressed by how nice the fabric felt – super soft and comfy. It was a bit more pricey than I hoped, but I thought it was worth it because of the cool design and how good it looked overall.
Dresses
I just wanted to share my recent shopping experience with your store. I've been a loyal customer for a while now, but I was pretty disappointed this time around. The shipping got messed up and getting a refund was a real hassle that didn't get sorted out properly. On top of that, the quality of the dresses was hit or miss, so now I'm hesitant to buy without checking reviews first. I've had issues with express shipping more than once too, thanks to the shipping company not getting things to me on time. Overall, I've had good times shopping with you before, but this last experience really fell short.
Wedding dress purchase
The wedding dress I got from here was so beautiful! At first, I ordered a size S like they suggested, but it ended up being too big in the bust area. So, I exchanged it for an XS, which fit great everywhere except for the length – I had to get that altered. Even with that little hiccup, I felt like a princess in my dress.
Dress with strange sizing
I bought a dress from this company not too long ago and man, was I bummed out! I’m 5’4 and 150 pounds and I usually wear a medium, but for this dress, I had to get a size large out of nowhere. The sizing chart didn't match up at all. The dress was all out of whack - tight in the waist, big in the chest, too long, and the slit was too low. It really stunk to get a dress that didn't fit right, especially when I thought I was following their size recommendations.
Wedding dress purchase
I recently bought a dress for my wedding, and man was I let down! The online pics and the models made it look amazing, but in reality, it was not what I thought at all. The fabric felt awful and scratchy, definitely not worth the money I spent. On top of that, the return policy for international orders is a bummer - you gotta pay for the return shipping. Total letdown, to be honest.
Cute clothes
Oh my gosh, I was so excited to get my cute clothes in the mail, but when they came, they were totally not what I was expecting! The sizes were all wrong and the quality was kind of bad. I was hoping for something really nice, but they were more like something you'd find at a cheap store. And I didn't even realize there was no free shipping to the UK, so that was a disappointment. Trying to return the clothes was a huge hassle and I ended up losing a bunch of money. Now I'm stuck with clothes that just don't fit right. I should have checked the reviews first, ugh. I definitely won't be shopping there again.
Dresses, 1 good quality but not flattering, 1 small and short
I recently purchased two dresses from this company. The first one was nice, good quality, and fit well, but it didn't look very flattering on me. The second dress was a bit small and shorter than I expected, but that was my mistake for not checking the length before buying. Overall, both dresses were decent quality for the price.
Wedding dress purchase from website
I'm a customer from the UK, and let me tell you about the amazing experience I had while looking for my dream wedding dress online. I came across this website that had an incredible collection of Bridal gowns. After checking out all the different styles, I finally found the perfect dress from the Luxe Bridal range. Ordering it was super easy, and I was surprised when my dress arrived in just 10 days, all the way to the UK.
The quality of the dress was even better than I expected, and it fit me perfectly. But then, I found another dress on the website that I liked even more than the one I originally ordered. Thankfully, returning the first dress was a breeze, and the customer service team was super helpful. I knew that return postage wasn't free for UK customers, but I decided it was worth it to handle the shipping myself instead of getting a prepaid label.
The refund process was quick and smooth, with clear updates and tracking so I knew exactly what was going on every step of the way. Overall, I was really happy with my shopping experience, and I would definitely think about ordering from them again in the future.Multiple orders since pandemic
I've bought a bunch of stuff from this store since the pandemic hit, and I gotta say, I've been really impressed with the quality of everything. Out of the five times I've ordered, there was just one item that didn't fit right because it was too tight in the bust. But the customer service team was quick and helpful in getting me the right size. The stuff I've gotten has been top-notch, no problems with the products at all. I don't get why some people have left bad reviews, 'cause my experience has been nothing but good. And shipping has been smooth sailing too. Unlike other brands like Boohoo and Pretty Little Thing, where deliveries took forever, I went with express delivery at this store and got my stuff super fast every time. All in all, I've had a really positive time shopping here and definitely plan on coming back for more.
Review with most votes
chic, sophisticated and modern
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