Spotlight: What are our customers saying?
They do not ship the same day or even the same month. I will be contacting my credit card to cancel order due to false advertising. Be careful if you do order. Quantities are mixed and easy to ord...Read on
The masks are fine, they work like they are supposed to. Sometimes the elastic breaks off but that will happen with all disposable masks. The issue I have is the shipping. It took them 10 BUSINE...Read on
Here's my review that they'll never publish and probably WHY they don't let comments on their posts anymore: ORDER #743XXX So, despite that these are NOT labeled as authentic KN95 masks, I or...Read on
Placed order and never received merchandise. Have sent numerous emails with no response. Company is unresponsive. They take your money and then don't answer any emails. Also, big red flag is there ...Read on
This company does not respond to their customer service emails. I emailed them 3x (one right after putting my order through) and my emails were all ignored with no response whatsoever. While I co...Read on
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They do not ship the same day or even the same month. I will be contacting my credit card to cancel order due to false advertising.
Be careful if you do order. Quantities are mixed and easy to order the wrong amount.
The masks are fine, they work like they are supposed to. Sometimes the elastic breaks off but that will happen with all disposable masks. The issue I have is the shipping. It took them 10 BUSINESS days to ship out my order when their site says same day shipping on orders placed before 2pm! Then it took another 7 business days fo my order to get to me. We are talking over 3 weeks in time to receive an order. That is just ridiculous. Their normal shipping time says 3-7 processing 3-5 delivery....this happened with oth orders I placed. Shame on me for not learning my lesson the first time. Now i have 50 masks I don't need because the mask mandate was lifted in my state just this week! Bottom line, if you can wait a month go ahead and order, but you can get the same thing off Amazon and for less!
Here's my review that they'll never publish and probably WHY they don't let comments on their posts anymore:
So, despite that these are NOT labeled as authentic KN95 masks, I ordered them because I'd ordered them before and they were at least better than other items I could find in stock at this point. I ordered on Jan 18th, because I was having surgery on January 27th, and also have plans to travel by plane on Feb 6-Feb 8th. On January 25th, I finally thought to check shipping status as it seemed they should have arrived. It showed unfulfilled. I wrote them, said NVM, I'll buy elsewhere, give me back my $82. Two days later, they created a shipping label (January 27th). Two days after that (January 29th) they replied to my email to say, Can't cancel, it's already left warehouse. Yesterday, (February 4th) they actually DID take my shipment to the post office--A full 8 days after they created the shipping label, 10 days after I canceled, and more than two weeks (17 days) after I placed the order. I specifically ordered items that showed in stock (ships out in 2-3 days) so I would get them in time. Instead, I got ... around, lied to, and I now have masks that may someday come long after their intended use, (tracking shows due to arrive to me on Feb 8th) and long after I made purchases elsewhere. And they're not even legit KN95 masks.... Never again.
I had the very same experience! I placed an order for masks from MaskC on or about January 25, 2022. They immediately took my money. Absolutely NO communication on shipping or order status. In early February I emailed them twice. NO response. SO, I posted a comment on their Facebook page and used Messenger to find out what was going on. They hadn't shipped the masks at all and seemed somewhat evasive about the order. I messaged them every couple of days, asking for a refund as they had taken too long to mail the masks. Only on February 10th did they finally mail the masks. They seemed to sit in postal limbo for days, with the tracking number showing "shipping information received". More messages followed to the point I demanded a refund because of how slow they were, even after they took my money. SO, I filed a complaint with the BBB and my credit card. I don't know if that will work in my favor but I tried. Then they BLOCKED me on FB! They apparently delete negative comments, but there are plenty of angry emojis. Please, purchase your masks somewhere else.
Placed order and never received merchandise. Have sent numerous emails with no response. Company is unresponsive. They take your money and then don't answer any emails. Also, big red flag is there is no phone number to contact them. STAY AWAY!!
Masks and Mask Chain
This company does not respond to their customer service emails. I emailed them 3x (one right after putting my order through) and my emails were all ignored with no response whatsoever. While I completely understand their Refund Policy with regards to masks, I do not understand why there was no response regarding my request to cancel or change an order, which had not yet been shipped. They should be ashamed of themselves. Very disappointed.
KF94 adult masks, black
I ordered adult KF94 masks, in black. I was sent fake KF94 masks, a fact which is obvious because the certificate included with the masks shows that they were manufactured in China, while authentic KF94 masks are made in Korea. I am waiting to hear back from the company about whether they will refund my money since what I ordered was sent was not what they sent me.
Did you get a response from them? I also received Made in China KF94 from Maskc and I contacted them about it, but they only responded with a generic shipping information without addressing my concerns. I wrote to them again, but they have not responded.
I ordered on 1/16/22 and the website said same day shipping on orders over a certain dollar amount which I exceeded. After 2 weeks, I could only contact them by email and got a canned reply about delayed masks - none of which were in my order. They charged me right away but have sent me nothing and haven't communicated with me to any satisfaction.
Maskc Deep Hue
I was looking so forward to purchasing masks from this place. Unfortunately on back order but they came. They came completely wrong. I have tried for 3 days to get with their customer service that doesn't seem to exist. It was automated giving me where to order instead of helping fix my issue. I have tried to return the pink masks not ordered to receive the deep hues. It would be nice if someone could call me to fix this issue so I can receive the correct masks. Simple mistake made ... by lack of customer service.
I ordered several packages of masks. I received an e mail on the first of October with a tracking for shipment. Two weeks later it shows the post office has not received the package. Same as other reviews first they blame the post office now they are not responding to my e/mail. I will have to dispute with my credit card. I’ve ordered in the past and received my order in 5 to 8 days.
Never again. It’s not worth the stress!
I too have had great service in the past, love their product, but am totally frosted with no help on my order which was posted as Label Created 10-1- Their response is they are so big they ship thousands of pieces at a time (not hundreds like other companies) so it takes longer to check
In their pallets- I doubt we will see our orders
Such a shame that a company that offers great masks let their greed exceed their relationship with their customers. I have ordered from them before and while it did take longer than I expected I was truly pleased with the product. Based on that experience I ordered a larger supply of masks for my entire staff. This order has run into the exact same issues as those expressed by others. Ordered 9/13, emailed on 9/28 and finally got an order comfirmation. Was offered a great discount "on my next order" for my inconvenience. 9/28 got a shipping confirmation that was a USPS pickup notification. 10/6, shipment tracking hasn't moved. Emailed again and was told it is all on USPS...they no longer have the shipment & it is sitting on a pallet waiting for USPS to process. So frustrating and disappointing. They are imploding their business! I will expect a refund.
Having the exact issues on an order placed 9-29 and label created 10-1- To date it shows no progress past a label created and I can’t get a response either-
Same exact problem! I placed an $83 order on 9/29. Received a tracking number on 10/1. The USPS says it's awaiting package!! They delete comments when you post on their Instagram page and give the same response when you email, blaming it on the post office! I've opened a case with the Better Business Bureau and the USPS. At this point, I just want my money back but the company won't respond! My next step is to contact my bank and try to get my money back. This is the worst experience I've ever had with a company. Terrible!