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Sheet bundle purchase
The ordering process was super fast and simple, and the bundle option really helped me choose everything I needed. But man, I was let down when I noticed the fitted sheet starting to pill after just two weeks. Everything else in the bundle was good quality, but it might be worth it to splurge on some higher-quality sheets to avoid running into the same problem again.
uipoy
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8Care package for daughter's finals
I'm really upset about the care package I ordered for my daughter's finals from this company. I placed the order on 11/25/2021 and it still hasn't even been shipped. I've reached out multiple times, but all I get are excuses and false promises. They keep saying the packages are time-released or follow the school's final schedule, but my daughter's finals have already started, and she'll be home in less than a week. So now I'm trying to cancel my order and get a refund because she won't be at school when (and if) the order ever ships. This company's false advertising and poor service have really frustrated me and inconvenienced me.
Dorm room essentials
I gotta tell ya, my experience with this company when buying stuff for my dorm room was absolutely terrible. They canceled my order in August and when I asked for a refund, they claimed they sent a check but I never got it. Their customer service is a joke - can't get a hold of anyone on the phone, just a voicemail telling me to email them. Well, I've sent multiple emails over the past three months and haven't heard a peep back. It's really disappointing to see a business run this poorly.
Rug purchase
I just bought a rug from this company and oh man, it was a total letdown when I saw it in person. It had stains, holes, and looked like it had been collecting dust for who knows how long. The edges were even starting to unravel - it was a disaster. I tried contacting customer service and it took forever for them to hit me back. And when they finally did, they sent me the wrong return label. So now I'm stuck waiting for the right label to come in so I can ship this disaster rug back.
Dorm room frame
I found this adorable frame for my dorm room online and I was pumped to buy it. But when I went to check out, they didn't give me the discount I was supposed to get! I tried calling, but couldn't get through to an actual person. It's ridiculous, right? I even reached out to my school, but they couldn't do anything about this sketchy company. Save yourself the trouble and steer clear of them.
Duplicate order cancellation
I've been trying to cancel this extra order, but I'm not having any luck. I've been calling customer service for two days and leaving messages. I also sent an email to the customer care team, but haven't heard anything back. I really don't want to pay for shipping to send back stuff I never wanted in the first place. They never gave me the chance to cancel the order, which is super frustrating. I tried two different phone numbers, but couldn't get through to anyone. I'm pretty bummed about the lack of communication and customer service. I'm starting to think I should just send both orders back.
2 semester finals and Valentines package
These people are the worst! We ordered a finals package for both of our daughters who go to the same school. The first one came during winter break after finals, and our daughters were already at home. Now Valentine's Day is around the corner, one package arrived weeks early, and the other one hasn't even shown up yet. I bet the last finals box won't be any different. I can't even find a phone number to call, and they won't even respond to my emails. Stay away from this company and make sure to warn all your friends! I definitely will!
Gift basket
I bought a gift basket for my daughter who's away at college, but she never got it. Even though I gave all her info, they never reached out to let her know. When I tried to ask for help, customer service didn't really help and told me to call the school, which didn't make sense. The phone line was useless and hung up on me before I could even talk to someone. I've asked for a refund two times already with no luck. It was just a really frustrating experience overall.
Dorm room essentials
I ordered some things for my dorm room and it was a complete disaster. The website never updated my tracking info, nobody responded to my emails, and it's been weeks with no confirmation of my order. I'm so frustrated and now I have to go through the process of disputing the charge. Ugh!
Welcome package and valentines package
I was really looking forward to getting the welcome package and valentines package from here, but man, I was really let down by the service! The packages were way late - the welcome one came a whole month after school started, and the valentines one showed up on Feb 23rd! It's pretty frustrating. I could have just sent my own packages instead of wasting money on this service.
Trick or treat care package
I just bought a trick or treat care package for my daughter, and let me tell you, it was a disaster. She never got the package, and when I tried reaching out to customer service, it was like talking to a brick wall. No one picked up the phone, and my emails were ignored. It's beyond frustrating to fork out money and then get zero response or help when something goes wrong. Now I'm worried about the other care packages I ordered and if they'll even show up. This whole situation has really ticked me off, and I wouldn't suggest using this company.
Dorm surprise package
This company is such a scam! I ordered a surprise package for my kid in college, thinking I'd get 5 boxes packed with awesome stuff. But nope, I only got 3 boxes, and the first one was basically worthless. When I tried emailing customer service, guess what? The email address doesn't work! Now I'm left trying to figure out how to get my missing boxes or a refund, and I might have to get my credit card company involved. Don't make the same mistake I did - stay far away from this company!
