Sns25 reviews
This score is based on 25 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Still waiting on my refund
I checked the tracking again this morning — Order 7014925, SP498723063GB — and it says the shoes were sent back ages ago, but the refund never showed up. I shipped them over three weeks back and honestly I’m tired of chasing this. I had to make my own return label and it cost me £2.85 to print, then at the drop-off the staff told me the label was wrong — no waybill — so DHL wouldn’t take it. Long story short, I ended up paying another £13.35 out of pocket to actually return the shoes. I’ve been emailing and calling the number they list (+46 73 903 72 27) but no helpful replies, and that’s just annoying. The whole process felt sloppy and slow; not what you want when you’re trying to get your money back. If you live in the UK, I’d think twice before ordering from SNS right now — just my two cents. I do like the shoes themselves, but the return experience left a sour taste. Please refund the return, SNS — that would be the polite ending to this.
Return ran me in circles
product gets used and liked, returns process needs serious tightening. I’m grateful it ended okay, but don’t expect a smooth return.
Damaged shoe, slow at first but it got fixed
"return it first" without offering a prepaid label or a straight answer. That was frustrating — I didn’t want to spend time and money fixing someone else’s mistake. After a couple of back-and-forth emails they did offer a refund/replacement, and that part ended up being handled fine. So my doubts didn’t vanish immediately, but they did get addressed eventually. I wish they’d be more proactive with damaged items and include a return label when it’s clearly their fault; that would save everyone time. If you’re on the fence, know that they’ll sort it out but expect a little hassle at first. I’m actually relieved it worked out, and grateful for the resolution, but my confidence in their process took a hit. Quick tip: take clear photos and push for a prepaid return if it’s damaged on arrival.
Sneakers
I bought a pair of sneakers from this company not too long ago, and I was pretty disappointed with how things went down. I ordered a certain style of shoes, but when they showed up, they were the wrong ones. When I contacted customer service to try to return them, they didn't want to help and said they didn't send me those shoes. But the box clearly showed they came from them. I've tried to get this sorted out multiple times, but I still haven't heard back from them.
Online clothing purchase
I was pretty bummed about how the customer service and return policy went down on this website I bought some clothes from. The item I got didn't fit right, so I had to send it back. But man, I couldn't believe it when I found out they were gonna tack on another €10 for return shipping, on top of the €5 I paid to get it in the first place. And to make matters worse, there wasn't even an option to swap it out for something else. So now I'm stuck with this thing that I can't even use. Overall, this whole situation has left me feeling pretty unhappy, and I don't think I'll be coming back to shop here again.
Online order customer service
I recently made an online purchase and the customer service experience was just awful. The person I dealt with was extremely rude and unhelpful. It seemed like they couldn't care less about whether I received my package or not, which is really upsetting. They made me fill out a form that was already annoying, and then made me feel stupid when I couldn't do something that was impossible to begin with. And to top it off, they made sarcastic remarks like "oh you can do better than that, that's not a signature." I mean, seriously, who talks to customers like that? When I called them out on their behavior, they just brushed it off and acted like I was overreacting. It was completely unprofessional and disrespectful. They definitely need to learn some manners and how to treat people with respect. Maybe some real professional training would help.
Raffle prize
I won a raffle for a pair of shoes, but I was kind of bummed about how it all went down. The shipping cost me a whopping £12, which seemed like a lot, especially when other places offer free shipping. The shoes ended up being too big, so I had to send them back. But get this - it cost me another £9 for return shipping! So, in the end, I basically wasted £21 just on shipping. That's not cool, especially when so many other places have free shipping and returns. From now on, I'm gonna stick to shopping at places like End.
Shoes, fast delivery
I really like all the different shoes they have at this store and how fast they deliver them to you. It was kind of a bummer that they only use DHL for returns, but overall I still think this store is awesome and totally worth checking out because of their excellent customer service and products.
Quick delivery; Halloween discount issue resolved with 10% coupon
I was so happy with my recent online store purchase. My order got to me real quick, in less than a day! And the customer service was just so good. I had a little problem where the Halloween discount didn't work on the fancy shoes I wanted. But the company didn't waste time and they gave me a 10% coupon to help me out. They really cared about making things right for me. I felt like they really valued me as a customer and I'm grateful for all they did to make sure I was happy. Thank you so much, you guys are amazing!
Limited edition trainers
I just bought these super cool limited edition sneakers from an online shop and let me tell you, I am seriously impressed. My shoes showed up at my door in just 3 days and I got them for way cheaper than anywhere else. I am beyond happy with my buy and how everything turned out.
First-time buyer experience
My first time ordering from this company was amazing. I placed my order during my lunch break and was super happy to see it shipped just a few hours later that same afternoon. The package arrived the next day, which was pretty impressive since it was during Black Friday. Shoutout to the courier for delivering it on time too!
Cortez sneakers
I just bought a pair of Cortez sneakers from the store and let me tell you, it was a great experience. Even though they didn't have my size in stock, the employee went out of their way to help me find the right size online and double-checked the American sizing for me. Ordering was easy and the delivery was really fast, no problems at all. The sneakers are really high quality and I loved them so much that I ordered another pair. I'm super happy with my experience at the store and I definitely recommend it to anyone looking for some great sneakers.
Recent order issue
I recently placed an order and ran into some problems with the sizing of the items. I tried contacting them through email, the website, and even gave them a call, but I didn't hear back or get any help with the issue. It was really disappointing and frustrating not getting any communication or support.
Discount Issue
I had a problem with a discount promotion after I made a purchase with SNS. I contacted customer service and explained my situation, but was told they don't do price adjustments after an order is made, even during the buy and try period. This meant I had to return the product and buy it again to get the discount, which also meant paying more for shipping. It's frustrating to see a company care more about their policies than helping their customers, especially when other companies focus on customer satisfaction.
Online purchase experience
I loved shopping online at the store! The drawing thing they had going on really amped up the excitement and made the whole experience fun. It was my first time entering a draw like that, but it was easy to do and kept me interested. Big props to the store for keeping their customers happy and engaged.
Quick delivery, excellent service
I ordered something and it came super fast, like less than a day fast! They kept me updated the whole time and my stuff showed up looking brand new. I was a little unsure at first because of some bad things I read, but let me tell you, I am blown away by how great the service was. I will for sure be coming back to buy more stuff.
New shoe purchase
I just bought some new shoes and I gotta say, I was totally impressed with how fast they got here. I placed my order and boom, a few days later they showed up at my door. The customer service folks were on top of it too - answered my questions within a day. Plus, returning them if need be was super easy. All in all, had a great experience and would definitely suggest this company if you're in need of some new kicks.
Air Jordan shoes and cap return
I recently had to send back a pair of Air Jordan shoes and a cap I bought from Sns. I wanted a refund, but it didn't go smoothly. After waiting for more than 3 weeks with no updates, I reached out to customer service. They said they could only give me 50€ for both items because they claimed the cap wasn't returned. I was frustrated because I was expecting a refund of 74€. Even if the cap wasn't there, I paid 60€ just for the shoes, so I felt like I was getting a bad deal. This whole thing was disappointing and now I'm not sure if I want to order from Sns again.
Toddler-size white sneakers purchase
I bought some white toddler sneakers for my little guy after having a hard time finding them anywhere else. I wasn't sure at first because of some iffy reviews, but I decided to go for it and I'm so glad I did. The sneakers showed up fast and in great shape. I'm super excited to finally have these cool kicks for my son.
Air Force 1 sneakers and a Nike jacket
My recent experience with SNS was amazing. It was my second time buying from them, and I can honestly say it was just as awesome as the first time. Ordering was super easy, and my stuff arrived in just 2 days. The Air Force 1 sneakers and Nike jacket I got were spot on - high quality all the way. No doubts at all about them being the real deal. After this, I know I'll be back to shop with them again for sure.
About Sns
Sneakerstuff, or Sns, is a privately held company founded by Erik Fagerlind and Peter Jansson in Stockholm, Sweden, in March 1999. They specialize in offering high-quality sneakers at affordable prices, collaborating with brands like Adidas, Converse, New Balance, Puma, Asics, Reebok, and Vans. Sns is known for their carefully curated selection of rare and classic sneakers, catering to old-school sneaker enthusiasts. Customer feedback on Sns has been overwhelmingly positive, as they prioritize customer experience and offer excellent products.
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Categories Sns
Online Shop | Fashion | Sport & Outdoor
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Last update: June 2026
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Review with most votes
Great shoes
I am of twenty one of age and someone may surprised, since my school days ,I am wearing only Nike shoes,sneakers ,shorts etc How I did for a long time even I don't know. My dad... Read onBy: Mark