Soho home - Overall Rating based on 23 reviews
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Sofa
I recently bought a couch from this store and I have to say, I was really impressed with how comfy and well-made it is. It looks great in my living room and the material is really high quality.
Dinner plates
I recently bought some dinner plates from this store, and unfortunately, they arrived broken in the package. But man, the customer service I got from Carol was amazing. I gave the store a quick call and Carol was super helpful and efficient in fixing the problem. She got a new set of plates sent out to me and even gave me a refund for the first delivery fee. I was really impressed with how smoothly she handled everything. The email confirmation I got not long after also made me feel reassured that they were taking care of the issue. Despite the plates arriving broken, I was really happy with the customer service Carol provided.
Wall lamps for a client
I just bought two wall lamps for a client and ran into a problem with one of them. I contacted customer support and Georgia helped out by sending a replacement part right away. The lamps look great and my client loves them. The customer service was fantastic and the team responded quickly.
Exceptional service, fast response, practical furniture
As a customer at this home design store, I have to say that my experience was amazing. The service was top-notch, with the staff really going the extra mile to help me choose stylish and practical furniture for my space. One employee in particular, let's call them the "Soho Home assistant," was super helpful and always quick to answer all of my questions. Even though they were crazy busy, they still made sure to put my needs first and give me the best customer service possible. I couldn't have had a better experience and I'm truly impressed by how dedicated and professional the staff at this place is.
Furniture purchase
I bought some furniture from this store not too long ago and had a small problem with one of the pieces. I contacted customer service and was really happy with how fast and well they fixed my issue. The lady I talked to, Linda, was so nice and got everything sorted out super quickly. Since I've shopped there before, I really valued the great customer service I got this time.
Missing cylinder replacement
I had a really good experience with the customer service team at this home decor store recently. I got a light that was missing a part, but Linda from their customer service team was super quick to help out and get a replacement sent to me right away. She was really professional and efficient, showing me what top-notch customer service is all about. The team at this store really gets how important it is to take care of their customers and make sure their needs are met quickly and effectively. I'm really impressed with the service I got and I'll definitely be coming back as a customer again.
Bed and mattress purchase
My experience with Soho Home was amazing. I recently bought a new bed and mattress from them, and I have to say, I was really impressed. The quality of their products is top-notch, and my bedroom feels like a fancy retreat now. I did have a little trouble with the delivery, but Jill's customer service completely turned things around. Jill was so professional, friendly, and dedicated to fixing the problem. Thanks to her, the delivery issue got sorted out quickly, and now I'm loving my new bed and mattress. I highly recommend Soho Home for their awesome products and fantastic customer service.
Furniture consultation expert
I recently worked with a furniture consultant at this store and it was a great experience. She was very professional and focused on design, yet also gave me great customer service. The design choices she gave me were perfect for what I was looking for, and she had some really helpful ideas to bring it all together. She stayed dedicated and focused throughout the process to make sure everything was just right. It's clear that she's in high demand because of her expertise and dedication to her clients. I would definitely recommend her services to anyone without any hesitation.
My recent furniture purchase
Soho Home really changed the game for my home decor. The customer service I got from the rep, Sarah, was amazing. She was always there to help with my questions and guide me on picking out the right pieces for my space. Sarah's knowledge and professionalism really made Soho Home stand out compared to other companies I've worked with before. And she made the whole thing feel easy and stress-free. I'm super happy with my experience.
Luxury bedding set
I just gotta shout out Soho Home for always coming through with the amazing customer service. Shoutout to Lara and the team for always going the extra mile to make sure everything is taken care of. Even during the crazy Easter weekend, they handled everything like pros. It's nice to know that if anything goes wrong, they'll handle it with care and attention. Thanks for always making shopping with you a dream!
Wall lighting sets
I just bought some awesome wall lights and they look amazing in my house! I have a long list of things I want to order next because everything is just so cool. The people I talked to were really nice and helpful. The lights we got are top-notch quality and they make our house look even better. The website is super easy to navigate and has tons of great ideas. Thanks for making us feel so special!
Quick fix
I got this thing and it wasn't right, but Sophie was amazing and fixed it super quickly. I always love buying stuff from this place, it's always great quality! It was my first time having an issue, but they handled it really well. I definitely recommend them!
Home furnishings
I just wanted to share my recent experience with customer service about a delivery problem. The rep, Carla, was amazing - super professional and efficient. She responded quickly, kept me updated, and fixed the issue right away. It's great to see a focus on quality service and skilled employees rather than just making money. Thanks so much, Carla!
Broken lamp bulb
I reached out to them because my lamp bulb broke, and Linda from customer service was really friendly. She kept me in the loop about when the new cover would be coming. Everything ended up working out in the end!
Satisfactory product quality
I got the product and it was good quality. But, the packaging got messed up in shipping. So, I reached out to customer service and talked to Daisy. She helped me out right away. I'm thankful for the fast and helpful service I got. All in all, I'm satisfied with what I bought and would shop here again.
Barwell Coupe Glasses missing
I bought a set of Barwell Coupe Glasses from this place, but when I opened the box, I found that one of the glasses was missing. I contacted them and Jill helped me out right away. She said she would send me the missing glass and even set it up so I could pick it up locally. Great customer service, thanks Jill!
Reed diffusers and candles
I recently got some amazing scented room spray that lasts a really long time. Sarah, the salesperson, was so friendly and knowledgeable about all the products.
Delayed bed delivery
I was so impressed with how efficiently and gracefully Sophie and Kyle helped me out when my bed delivery was delayed. They were calm, cool, and focused on solving the problem to make sure everything turned out alright. Their professionalism and dedication made it possible for my client to finally have a good night's sleep in their new bed. Thank you so much!
Awesome help from a super cool dude
I just wanted to say, the person I dealt with at this place was really awesome! They helped me out so much with my purchase and made sure everything was delivered on time. They really went above and beyond, and I just wanted to give them a shoutout for being such a cool ambassador for the company.
Customer service experience
Wow, I gotta give a shoutout to Daisy over at customer service, she was on fire! She really went above and beyond to help me out. Can you believe she even sent me an email right after we talked AND got me those extra photos I needed in just an hour? Now that's what I call efficient! Thanks to her awesome service, I feel totally good about going ahead with my purchase. Thanks a million, Daisy! You rock!
Review with most votes
A Satisfied Customer's Experie
As a client of Soho Home, I have had a wonderful experience with the company. Their website is user-friendly and easy to navigate, making it simple to find exactly what I'm look... Read onBy: Amelie Wehner