souk + SEPIA Reviews
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Clothing items during a sale
I recently bought some clothes from that online store everyone's talking about. The shipping took longer than they said it would, which was kinda annoying, but I wasn't in a hurry so it was cool. Eventually, though, weeks turned into months and I started to get a little anxious. Finally, I shot them an email asking about my order. To my surprise, I got a super quick and apologetic response from a customer service rep named Yhen. Yhen not only said sorry for the delay, but also offered to give me some money back for one of my items and a discount code for my next purchase. It was nice to see them own up to the delay and make things right instead of just making excuses. Even though I'm still waiting for my stuff to come in, I gotta say, I'm pretty impressed with the customer service I got.
Multiple items of clothing
I've been a loyal customer of this company for a while now, and honestly, every time I buy something from them, it's been a great experience. I've got a bunch of their clothes and I'm always looking for more because they've got such good quality and cool designs. Even though I've heard some bad stuff about them, I've never had any problems with what I've bought or the customer service. Actually, whenever I wear their stuff, I get tons of compliments, which just makes me trust their brand even more. Just keep in mind that happy customers like me usually don't bother to share their good experiences, so the negative reviews might not tell the whole story.
Online purchase not received
I bought something online recently that never showed up. It was a bummer, but hey, these things happen. What really counts is how it's handled. Even though I didn't get my order, I was pretty impressed by how fast and apologetic the customer service team was. Carla, especially, was super nice and understanding. She not only recognized the problem but also took actions to fix it and make sure I was happy. Businesses aren't perfect, but when they really step up to make things right, it's pretty awesome. I'm grateful for Carla's help and will definitely think about buying from them again in the future.
Unique shopping experience
I gotta be honest, my shopping experience at this store has been kinda weird. I bought something from them nine weeks ago and I've been chatting with their customer service team about my order. They've been quick to respond and apologize in their emails, but my order still hasn't been sent out. It's frustrating to hear all these detailed reasons for the delay but not actually see any movement on getting my order to me. I think they should work more on getting orders out on time instead of just focusing on talking to customers.
Winter jacket
I bought this awesome winter jacket from a store back in October, but it's already January and I still haven't gotten it! I reached out to them via email in December after getting a message about delays, but haven't heard back since. I also tried reaching out on Instagram, they just liked my comment but never followed up. Super let down and annoyed. Now I'm reading other negative reviews, wishing I had seen them before. I used a promo code and paid $72 for this jacket. I'm planning to contact my bank and request a refund because this situation is not okay. Learn from my mistake and avoid this store!
Shoe order for event
So I made the mistake of ordering my shoes from this company and let me tell you, it's been a total nightmare. I waited three weeks and got zero tracking info, so I decided to reach out to them. But guess what? They took forever to respond! Finally, after Thanksgiving, someone wrote back saying my refund was being processed instead of sending my order. Now it's been over a month and still no shoes or refund. This company is a complete disaster - they don't communicate and have zero customer service. They won't even give me a reason for denying my refund! I have no idea what's going on and it's just frustrating. Do yourself a favor and steer clear of this company unless you're into wasting time and money.
Hoodie dress purchase
I just got this hoodie dress from the store and man, it was top-notch quality and fit perfectly. Only snag was, I only got half my order at first and the rest was on backorder. So after a couple weeks, I hit them up to check on my stuff and Grace, one of their customer service reps, was right there to help me out. She took care of my worries and made sure the rest of my order would be on its way pronto. Gotta say, I was really happy with how Grace handled everything. Great customer service all around.
Multiple orders, satisfaction
I gotta admit, I was actually taken aback by all the bad reviews here. My time using this online store has been nothin' but good. I've ordered lots of stuff for myself and as gifts, and every time I've been super happy with what I got. I think folks might not know that a bunch of things come from China these days, so you gotta get how that works. All in all, I'm satisfied with what I've bought and I'd totally suggest checkin' it out for yourself.
Refund confirmation and customer service
I just wanted to mention that I reached out about getting a refund confirmation for an order, and Aly got back to me really quickly. It's clear that Souk + SEPIA cares a lot about being professional and making sure their customers are happy. I've been a customer for a while now, and I love all the cool and reasonably priced clothing they offer. Thanks for always looking out for your customers.
Online purchase experience
My most recent online shopping experience was really bad. I should have checked out some reviews before I bought from them. They hardly kept me updated on my order, and I felt like they didn't care about me as a customer. Next time, I'll only shop from places I know are trustworthy so I don't have to deal with this again.
Fashion items
I was pretty bummed out when I found out that the store had changed its name to Kelly Obi. It seemed like they were trying to pull a fast one by selling the same old clothes that they used to have when they were Souk + Sepia. I was really hoping for something new and exciting, so it was a letdown. It just didn't sit right with me that they weren't upfront about it. Businesses should always keep it real with us customers, and this whole situation was just not cool.
Cool clothes
I really liked shopping at this store before, but the last things I bought were kind of disappointing. The shirts seemed really low quality, and the size was all wrong - the medium felt more like a small! Plus, the discount code I had didn't even work. Now I'm not so sure about buying anything else from them. Hopefully, they can get their act together and improve things soon!
Preordered item
Recently, I had a really disappointing experience with a preordered item from souk + SEPIA. I ordered it in February and was super excited for it to arrive, but by June, it still hadn't shown up. I tried contacting customer service several times, but I kept getting different stories about getting a refund and being asked for my PayPal details. The lack of clear communication made me feel frustrated and unhappy. Even though they promised a refund, I still haven't gotten anything sorted out. The whole situation has definitely made me not want to shop with them again.
Recent purchases
My recent experiences with this company have been a total nightmare. I ordered three items months ago and still haven't received them. Their customer service is terrible, just sending me vague emails about shipping problems and making excuses for switching to a new payment system. I asked for a refund a month ago and haven't gotten anything except more excuses. I don't think this company can be relied on to keep their word. I suggest steering clear of them and not making any purchases.
Expensive items never received
I've been a regular customer at this place for a while and was always impressed by how great their products were. But man, this past year has been a mess. I made an order back in March 2022 and still haven't gotten it or my money back. It's almost November now, and I'm still stuck waiting. I thought I'd try again and ordered some stuff that was guaranteed to arrive in 3 days, but now I'm just left in the dark with no updates. These emails saying I'll get a refund in 7-10 business days are getting old. Seriously, where's my stuff and where's my money?
Crossbody purse
I bought a crossbody purse from this store recently, and I have to say I was really let down by how bad it was. The leather they used to put the purse together started falling apart after just a few times using it, so now I can't even use it. It's a bummer that the quality was so low, especially because it wasn't cheap. And on top of that, I found out that even though they market to black women, they actually get their stuff from China. It's disappointing to see them not being honest about where they get their products from. Overall, I wouldn't recommend buying anything from them.
Ethnic-inspired clothing
When I was looking for some cool and inexpensive clothes with an ethnic vibe, I found this online shop that got me all excited. But then, I checked out the prices and saw that they were way higher than what I found on other sites. It was a bummer to find out that this store might not be on the up and up, especially with rumors about owing money to their workers and not delivering orders. It's super important to be careful about where you spend your money and to really dig into a business before you buy anything.
Attempted to support a business owned by a minority group
I tried to place an order from this store back on January 14th, but now it's already April 1st and I still haven't gotten any tracking details for my purchase. Even though I reached out several times, the customer service rep just kept saying to wait patiently and that I'd get the tracking info in a few days, but that never happened. When I asked for a refund, they told me I'd have to wait for 24 business days. This whole thing has been really frustrating and disappointing, so I won't be buying from this company again.
Review with most votes
Refund confirmation and custom
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