Vevor - Overall Rating based on 235 reviews
Featured Reviews
Reviews (235)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
This would have been a five star review if the drum had better provision for holding the frames in place.
Had to use adapters for hose fittings. Works well. Instructions for setting bypass would be helpful.
Dear Customer,
We thank you for your letter. Thanks for following our shop.
If you have any other questions, please email us, thank you for your support.
With best regards
Vevor TeamGreat Product and a Great price !!!!
They worked out so well for our family reunion and prayer breakfast.
Dear Customer,
We thank you for your letter. Thanks for following our shop.
If you have any other questions, please email us, thank you for your support.
With best regards
Vevor teamlight weight and compact easy to install
light weight and compact. easy to install
Ice Cream Machine Model number KM-A116
**DO NOT BUY ANYTHING FROM VEVOR.COM!!!** I ordered the VEVOR 17.8-20 L/h Commercial Ice Cream Machine. Model number: KM-A116 earlier this month on August 03, 2022. I spent over $1,000 on this machine after tax. I diligently looked up the specs and capabilities of the KM-A116 specifically. It's weight being a big one due to the fact that I would be taking it to events, etc. I got the package in the mail, I excitedly open it up, and low and behold it's not even the right machine. It's an ice cream machine (at least they got that part right), but it's obviously not the right one. I figured it was just a mistake (annoying but not the end of the world) so I sent an email to support with pictures of the machine I received, which is CLEARLY not the brand new KM-A116 that I ordered. On second glance I realize it looks like it's been used as well! Not only used, there are even burn marks on the back grill/slats of the machine! I did not spend over $1,000 on a used, damaged, incorrect machine! I looked at the panel that has the info/specs of the machine on it and the model number is BQL-A11-6 (which isn't even orderable on their website), not KM-A116. The machine I received weighs 132.2 pounds! The one I ordered was only 88 pounds which makes a big difference for events.
In my email I included pictures of the machine I received next to the one I ordered, including the panel that clearly shows the model number is incorrect. I also circled the physical differences in the machines. They tell me to wait a few days while they contact their technical staff. I wait. They send me an email a few days later saying, "We got a response from the technician.
They say your product is correct, please use it with confidence". They don't even address my concern at all. I email back explaining the differences again and why I need the specific machine that I ordered. They again say it is the correct machine. I ask them to forward me to a manager. They say they will contact their technician again to confirm and to wait a few days. I wait. They then say, "We got a response from the technician.
They say the product is correct.
What you received is an upgraded product, please use it with confidence". They say its the correct machine, and then say it's an "upgraded one"? That means that they know for a fact that the machine is not the correct one! and I should just "use it with confidence"? I don't care if it's an upgraded machine, it's literally not what I ordered! I paid over $1,000 for the machine that I ordered. What is so hard to understand here? It's so frustrating. I ordered the machine I ordered after doing research to make sure it's what I needed. This "upgraded" machine will not work for what I need it for. Specially when it's USED and DAMAGED as well. They sent me the wrong machine and are not even trying to work with me to make sure that I get what I actually ordered! Again, DO NOT BUY ANYTHING FROM VEVOR.COM!!!I used this for a cable railing on my deck. It looks great.
Dear Customer,
We thank you for your letter. Thanks for following our shop.
You can try it.
If you have any other questions, please email us, thank you for your support.
With best regards
Vevor teamBuy a lot of items via prime on VEVOR, always comes next day, have had no problems returning items. Also selll on main site and handmade at VEVOR. Lovely customers.
Great Experience
Just bought a VEVOR well pump for a great price, all good, arrived early, great condition, very pleased with both VEVOR and the pump.
hose reel and many other things in the past
They have zero customer service, they do not support the garbage they sell. Everything they sell is China junk. They are a scam china company. I will never buy from here again. Please take my advise and look elsewhere.
Countertop Soft Serve 3-head
I will preface my review with this: I am a retired HVACR technician with 40 years in the field. The machine arrived early, via FedEx, and the shipping container was damaged. The machine itself sustained a bent head-mounting stud (easily straightened, but still...this machine took a good fall to sustain that damage) and a broken, cheap plastic cap for the cone dispenser. I opted to repair the machine instead of going through a return process. The machine itself is attractive, modern styling with solid state controls. The operation manual, as with most Chinese products, is slim. The stainless steel is of thinner gauge than typical "commercial" units, but fit and finish was pretty good. This unit weigs about 145 pounds, a lot less than my countertop single-head Taylor machine which weighs in at 335 pounds, so I expect everything to be of lighter grade. First use took some control adjustments to yield a decent soft serve firmness, but right away I noticed the product was nowhere near as creamy, light and smooth as what the Taylor produces. The quality of a soft serve ice cream is dictated mainly by the construction of the freezing cylinder/augers and the way the machine blends in air to the mix. The more air blended in, the lighter, fluffier the soft serve, and greater the yield. The less air, the heavier and more dense the final product. You'd think that a denser ice cream would be better, but its not. The whole key to a great soft serve is in the amount of air that gets blended in during the freezing process. That said, I could not see where any air could be blended in with the design of this machine. The end product was too dense, almost crystalline. To blend the optimum amount of air into their ice cream, Taylor uses "carburetor tubes" that fit into the hopper outlets. They're basicall stainless steel tubes about a half inch in diameter with a small hole in the side, at the bottom of the hopper level, where mix is metered into the freezing cylinder during each draw out. This naturally draws air in through the top of the tube while the liquid mix flows, regulated, through the side hole. VEVOR does not do this; in fact, they just let the mix flow full volume through a short 3/4 inch hose directly into the freezing cylinder. SO, I made two carburetor tubes for this machine and will see if theres any improvement in the quality of the end product. As designed by the factory, is it good enough for home? I guess. Is it good enough to sell? I don't think so. Hopefully my engineering will improve that. As far as customer service goes, VEVOR folks come across very friendly in emails, but that's where it ends. I tried to get a few of the dispenser tips and a replacement for the broken cone dispenser cap and got nowhere. Sent pictures of what I needed, they just didn't understand or deliberately ran me around, I don't know which. But they were friendly about it haha. This makes me very apprehensive about the time I will eventually need parts for this machine, as there are wear parts you will most certainly need to regularly replace. There are no parts numbers, no parts section on their website, no parts available through any of the traditional soft serve machine parts places, nothing. I dread to think how the interaction with customer service will go, and I honestly don't expect parts to be available. SO BEAR THAT IN MIND BEFORE YOU PURCHASE! I wish I did, but I'm hopeful that with the minimal use my machine will get and the meticulous care I will give it, I should get a few years out of it. I would NOT recommend this machine for any commercial environment simply because the end product quality is not good enough to compete with an ice cream store using a Taylor or Sani-Serv or other known, truly commercial unit, and there's a BIG question mark about parts. And don't expect a great customer service experience -- it'll be friendly, but won't be productive.
Before lock down i was not a fan of online shopping... To choose without see the product and to wait for it, didn't really ever worked before.... But now i made a great time learning and trying those and i must say that VEVOR proved to be the best service. Very recommended !
It came in a coil, not on a spool, but that is just fine for only 200 ft. Looks good and works fine so far!
It better then gas heater which put in moisture in the air it works great.
Much better then expected very happy with this product.
Ice machine with storage bin
order the equipment online. Communication with actual company is horrible. I was notified of deliver to find only one piece actually got delivered. I , so I kept reaching to find out when piece would be delivered. They never did find the 2nd piece. They kept telling me they were checking and got annoyed with me, so they cancelled the shipment and refunded $400 of my $2500+ and stopped communications. DO NOT buy from them!!!
Dear customer,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
We would like to look further into this. Could you send us your order number and more details to the email care@vevor.com?
Once we get the information, we shall resolve this promptly.
Have a great day.
Vevor TeamI used it when I received it and It works great I had to straighten out a 40 foot trailer bumper and I had no problems with it very good porta power hydraulic jack.
This trimmer is great for the price. It can wet and dry trim. Crank is easy to use. Trims as good as my electric risentek trimmer does about 85 to 90% of the trim work. You just need to pick off a few crows feet. Nothing was broken or misaligned, and it was easy to assemble and maintain.
easy to install with some mechanical back ground, hand wife help with bleeding air out of system, turn steering wheel until you get back pressure, then open valve, no different then bleeding brakes on vehicle,its good too have two quarts of Hyd steering oil, catching bleed off oil and refilling fill bottle worked great.
Muy fácil de armar y fácil de usar y me gusto. Hice mi trabajo y llego a tiempo.
Review with most votes
Commercial grade meat grinder
Vevor has an F rating with BBB. Buyer beware! I wish I would have looked at BBB first. My meat grinder showed up with a broken off bolt on the motor housing. I contacted custome... Read onBy: Dan Stein