Zolucky - Overall Rating based on 93 reviews
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two tops
berautiful photos in the catalouge. Ordered two
one arrived wiht the wrong item and one not at all i'd wear
ohter runs too small even though it' s the right fit from other catalouges
TRYNG TO RETURN
7 (SEVEN!!!) ! online requests for return approval made on their online form.
2 phone calls
no reply to any. Does anyone actually look at the online request authorization form?
stuck with two items I can't wear nor return.
starting to wonder if the company is real?
Won't order anything again based on this experience, no matter how lovely and appealing they look in the catalogueTwo casual tops, two linen pants, one dress
Arrived smelling musty. Fabric tissue-paper thin, one garment with a hole, wrongly sized, extremely poor workmanship.
Request a return and they give a Guangzhou, China address. The shipping costs more than the order. They offer a 15% refund to resolve "sizing issues" if you prefer not to return the items.
THIS IS A SCAM COMPANY!!! Dispute the charge with your credit card company and watch your statements for unauthorized charges!!!3 sun dresses and sneakers
If you live in the United States DO NOT order from this company. If an item doesn’t fit you can’t return it and get your money back! I got $13. back on 3 items. They are located in China and say the cost is too much to ship back! Also the fabric they use is extremely cheap and thin! Don’t
Buy from them!Linen pants, casual tops, cotton dress
The clothing was very reasonably priced. I just received my order and now think it was overpriced. The material was thin and the quality of sewing substandard. Don't order Women's sizes unless you are 6'6"and 140lbs (3X means you're 3X normal height?) and don't intend to move because your clothing will rip if you do. Or breathe. And don't go out in public because the fabric is so thin, you might as well be naked.
blouse
The picture of the blouse I purchased looked like a beautiful shirt and one which I would be proud to wear, but when I received it I was very disappointed. It was a different shade of blue than pictured and the material looked cheap. From now on I will only order online if the company is local and has a store.
I had same experience. Looked beautiful and cute and nice fitting in photos. The colors were not even close and the fit is awful. The fabric is hideous, says cotton blend... worse than a flimsy cheap nightgown, anyone living in the USA would be embarrassed to wear it outside! They are a fraudulent misrepresentation and you will be wasting your money because they do not refund what you pay. Agree, stick to retailers that are US-based.
hbiie00322839
Although it took almost a month to receive my order when i did finally get it , it was worth the wait, the items were of good quality and very much as they were pictured. I would make another purchase, but I would not pay for express shipping since that didn't happen anyway
Womens Clothes
Lesson learned. I should have read the reviews before purchasing anything. I placed an order in March. I received 1 item although the shipping slip says this order is the last item to be received to complete the order. Waiting for other items and/or a refund.
Contact BBB. I always do and get my refund this way.
Various Women's Clothing & Accessories
I am kicking myself now...
I actually read some pretty negative reviews before ordering, but they had so many cute (appearing) items at reasonable prices, that I went ahead and ordered anyway. What a mistake!
Quality on most of the items (that actually delivered, after several times in transit) was pretty poor. To the point that the bracelet was supposed to say, "Where there is a will, there is a way" and it's just a bunch of "theres a way" strung together! A "shawl" that looked like it would fit a human in the photo on the website, came and it would fit a small doll or dog, for that matter...actually quality not even good enough for my dog!
When I tried to address the quality issues and either a return or exchange, I was met with these "accessories" are non-returnable, so I'm basically out of luck on 4 of the items that I purchased. I even told them that their lack of customer service was upsetting and I was going to give them a negative review and they made no attempts to provide ANY service to me.
So, lessons learned! STAY AWAY FROM THIS COMPANY! Not worth the hassles that you will undoubtedly will face!Contact BBB. I always do and get my refund this way.
Womens' clothes
I bought six items from tops to sweaters to one pair of black pants. I spent $120.00. The first ladies top came separately, the other five items came in one package several weeks later. The items were fairly priced, but the quality and fit of the clothes not good. I wanted to return four of the six items, but was told it would cost a large amount of money to return the items since they came from overseas. The company offered me 15% of the price of the returned items to make
revisions on the items that did not fit well. I ended up getting back approximately $7.00. I don't want to make revisions on these clothes. I just don't like them. I will be donating them to Goodwill. Please be aware before you purchase any clothes, etc. from this company. Returning them is a costly process. I learned my lesson. If something seems to good to be true, it probably is. Buyers beware.I am completely dissatisfied with my customer service at Zolucky! I paid express mail and 12 days later I have nothing. Their response to my inquiry was to settle down and have patience. I am so mad because I have arthritis and can't shop like others. These clothes were for when family arrived out of state. I don't really believe I'll ever see my order. RIP OFFF!!!
Dress
ｃｕｓｔｏｍｅｒ ｈｅｌｐｌｉｎｅ ｄｉａｌ845521 SEVEN TWO FOUR FIVE TERRIBLE PRODUCT !!!
I had made a purchase at end of January. The dress I ordered was not the dress I received. It was supposed to be a cotton dress, what I received was a cheap spandex material that looked like something you would purchase from the dollar store. I emailed the COMPANY explaining that NO response THEN i went ON Facebook and i found this HELP INFO OF THE COMPANY THE customer service is the BEST I have ever seen in my entire life THE PROVIDE me the SHIPPING LABEL AND MY GREEN DOLLAR WAS DEPOSITED INFO MY ACCOUNT. I WILL NEVER BUY THIS CHEAP, GARBAGE DRESS FROM THIS COMPANY AWFUL CLOTHING STOREZolucky is absolute garbage!
Zolucky is absolute garbage!! They show you photos of clothes then send completely different items. When I contacted them to arrange for a return, they said I would be responsible for shipping to China and it would cost me more in shipping than the clothes cost. What they do should be illegal. Ordered sterling silver earrings that were actually made of plastic. Amazing :(Contact BBB. I always do and get my refund this way.
Don't waste your money, time, effort with Zolucky.
It's a ripoff ripoff ripoff. Horrible quality, not anything like photos, non-existent customer service and don't even THINK about returns; that doesn't happen.Garbage, gross misrepresentation! Don't do business with the company! A total waste of money!
I’m following your instructions for reporting this company. I learned a ver expensive lesson having purchased from this company. I just donated every item I purchased to the homeless. (And feel guilty cause it’s junk)
I ordered 2 darling pair of slip on shoes from this company and a t-shirt. The first pair of shoes arrived and were way too big. I reported this to the company and the response was that if I wanted to return them I would have to send them back to China. I wanted to wait until my order was complete before I made a decision. They did offer a 15% refund if I wanted to keep the item. Well the second part of the order arrived and of course the shoes did not fit. I have requested the 15% refund on those shoes also. I will keep the t-shirt, but it is not nearly the quality of other items I have ordered from other on line locations. I will not order from this company again and was surprised that they are not on YELP for complaints.
total am..... horrible clothes.
I would not wear the dress they sent me to the bathroom. Material cheap. Size is wrong. Color and print were different than the picture. Style was not as advertised. Why is this company allowed to lie about their return system? It is only a big scam.
The worse online purchase I made! Every shirt was garbage. Using them as rags.
I wish i read these reviews first. The quality of construction, fabric, and print is the lowest I've every seen. I ordered 10 items and returned 8.
I ordered three tops, came very quickly, but the size small was very small, plus two did not look at all like the webpage, I'm trying to return these, hope it goes smoothly, If I have to return to China, I'll donate them. This company has a twin called Noracora... exact same merchandise, and the exact same crappy customer experiences. Note to self: Read reviews of the company before purchasing anything.
Guess I am unable to return! Reporting you to the BBB!
Try returning something. Typed in my correct email and the order number at least five times and each time the response wa that there was no match. Tried doing a live chat as suggested and unable to find. Total scam company, don't buy anything form them.
Thankfully, I ordered two tops. I was going to order more, but decided to get these two first and see how it went. I received the package timely, but the quality if poor at best. I ordered a medium top, that i believed was a sweatshirt, it was super large and appeared to be a picture that was taken from a really nice sweatshirt sold elsewhere and copied on bad material of some sort. the other fit fine, but again, looks like a photo copy of something really nice and just basically something i would wear to clean the house. Very disappointed!
Bait and switch. That should be ZoLucky's tagline. Order from a picture of a great pair of boots. Unpack garbage -- with no structure. Plastic instead of leather. Returning? -- they gave me an address in Vietnam!! Do not order from this site -- unless you are in Viet Nam and can easily return the product. No, not even then.
Order two xxl shirts and a sweatshirt for my wife’s anniversary one month ahead of time. They arrived two weeks late appeared to be size xs. The sweatshirt was made from a t-shirt material. Return process is not worth the aggravation of not getting all my money back. China is going to rule the world using our money ???? they won’t have to invade just send us COVID laced clothing and masks ????
Why is it showing all 4 stars and if you would buy again a yes???
SCAM! YOU MUST WORK FOR THEM TO GIVE THIS REVIEW!!!! THERE IS NO CUSTOMER SERVICE! OR ELSE THEY PAID YOU TO DO THIS REVIEW!
I bought a shirt from them a few years ago. What they sent looked like what some kid had drawn it with his left hand. What a joke! then I tried to return it, NOPE, they wouldn't let me or give me my money back. It's a scam, and they make a couple bucks on 150K unsuspecting people a month... it's a well-oiled machine and some schmuck in Taiwan or ? lives in a Penthouse, and the crazy part is our Gov't allows it to happen.
Review
Scam company, I ordered $200 worth of clothes and had to throw every piece away. I couldn't even give them to the second hand shop because the clothing was that bad. Mismatched seams, holes, the clothing wasn't even cotton as advertised, it was some cheap silk material. they only offered to give me back $30 from the $200 I spent, good thing I went through Paypal and PayPal has a buyer guarantee and got my money back that way. They didn't even respond to Paypal's inquiry. DO NOT ORDER FROM THIS COMPANY. Too bad, their website has beautiful fashions, too bad it isn't legit, they would really make a lot of money if it was legit.
Blouse
Terrible service. After a month of asking for a status I finally received a response. The response was "be more patient". No explanation on the status. Just that it's sent from China and should take 15 to 25 days. I told them it has already been over a month and just wanted to know the status. No response but did received the order a week later. I will never order from them again. Poor service and poor quality. The blouse is very ill fitting and poor quality material. I do not recommend this company at all. Hope they post my response as they are giving themselves five stars - very deceiving.
2 shirts
Ordered on 12/11/20. Requested status on 12/28/20. Requested status again on 1/4/21. The message I received from customer service said "you just need to be patient". I did receive the shirts on 1/8/21. The shirts are not quality. I doubt they will hold up as a rag.
Review with most votes
Review
Scam company, I ordered $200 worth of clothes and had to throw every piece away. I couldn't even give them to the second hand shop because the clothing was that bad. Mismatched ... Read onBy: Ellie Velasquez