Pool Vac Parts - Overall Rating based on 23 reviews
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Easy to find parts, fast receipt
I had such a great time shopping at Pool Vac Parts. It was really easy to find the parts I needed to fix my pool vacuum. The website was so organized and simple to use, which made it a breeze to find what I was looking for. Plus, my order arrived super quickly, which was a nice bonus. I would absolutely suggest Pool Vac Parts to anyone who needs supplies for pool maintenance.
Rebuilding pool cleaner parts
I just worked with the pool parts team to fix up my automated pool cleaner, and I gotta say, the customer service was top-notch. They really listened to what I needed and guided me to the right parts. Their know-how made everything easy and hassle-free. Plus, the prices were fair. I had a fantastic experience with Pool Vac Parts and would definitely suggest them to anyone looking for pool maintenance stuff.
Back-ordered part
I just bought a part from Pool Vac Parts that was supposed to be back-ordered. I'm usually pretty patient with delays, but I got worried when I saw that they already charged my credit card, even though I hadn't gotten the part yet. It made me question how they handle payments and if my order was actually being taken care of.
Pool cleaner parts purchase
I recently bought some pool cleaner parts from this company and man, I was really bummed with their no-returns policy. I had no idea about this rule and when I found out they don't take returns, I was totally surprised. I mean, nowadays most stores are pretty cool about returns so it was a shocker to me. If I had known beforehand, I probably would've shopped around for my pool cleaner parts. This whole thing just really turned me off and I definitely won't be shopping with them again.
Pool cleaner replacement parts
I recently bought some replacement parts for my pool cleaner from this store, and honestly, I was pretty let down by the whole thing. The website didn't give me a clear idea if the item was in stock, and they charged me right away once I placed my order. Turns out, the item was actually out-of-stock, and it took a whole four weeks for them to finally ship it to me. They didn't even bother letting me know about the delay or the status of my order during that time. I think it would've been nice if they had offered something to make up for the inconvenience, like maybe not charging me for shipping. All in all, I wasn't too happy with how they handled their inventory and customer service.
Pool vacuum parts
I ordered some parts for my pool vacuum back in February 15, 2020. Got an email on February 18 saying they'd arrive in 5-7 business days. It's now April 11th and still no sign of those parts. I asked for a refund, but haven't seen any money back yet. Honestly, this company is a letdown. It feels like they're just trying to trick us customers.
Pool vacuum purchase
I got my pool vacuum from Pool Vac Parts and it came on time and in good shape. It's been working well and doing a great job of keeping my pool clean. But, I was a little confused by the way they priced things. The US price was different from the Australian price, and the Australian price was a lot higher even after factoring in the exchange rate. The breakdown of charges was hard to follow, with separate shipping costs in US dollars that were converted back and forth on my credit card statement. It was frustrating. I wish they had given a clearer explanation for these extra costs. Also, I was bummed when I got the wrong instruction manual with my order and was initially told there wasn't a correct one available. Luckily, I found and downloaded the right manual from the manufacturer's website. Overall, the product itself is good, but I wasn't too happy with the service from Pool Vac Parts.
Pool cleaner parts purchase
I recently bought some pool cleaner parts from this company and had a really good experience. The customer service was excellent, everyone was so friendly and helpful. I ordered online and it came pretty quickly, only took a few days. I even got to talk to one of their employees on the phone, and they really knew their stuff and helped me out. I was really impressed with how much they cared about making sure I was happy with my purchase. I'll definitely think about ordering from them again in the future.
Pool vacuum replacement parts
I just bought some replacement parts for my pool vacuum at this store, but they didn't solve the problem I was having with it. When I tried to return the unused items, I found out they have a policy that doesn't allow returns on unwrapped items. That doesn't really make sense to me because how are customers supposed to know if something will work for them if they can't even try it out first? It seems like this policy is more about making money than actually helping customers.
Pool vacuum parts
I wouldn't recommend this website at all. I ordered something back on May 3rd, and it's already May 27th and still no sign of my order. To top it off, when I reach out to customer service, they don't bother calling me back. It's been super frustrating and disappointing dealing with them, so I definitely wouldn't suggest this site to anyone.
Zodiac T5 part
I ordered a part for my pool vacuum thinking it was gonna be the right one, but turns out it was different. The picture online was a little confusing, but I reached out to Steve Holt through some emails, and he was super helpful. In the end, everything worked out and I had a good experience.
Replacement pool vacuum hose
I needed a new pool vacuum hose, so I went ahead and ordered one from Pool Vac Parts. Their website was super easy to use, and I found the right hose in no time. Ordering was a breeze, and I got a confirmation email right away. When I had a question about if the hose would work with my vacuum, the customer service team was really helpful and knew their stuff. The prices were fair, and I felt like I was getting a good deal. Overall, I had a great experience with Pool Vac Parts and would totally recommend them to anyone looking for pool replacement parts.
Pool vacuum parts purchase
I just bought some pool vacuum parts from this store, and I gotta say, I was really happy with the quality. The parts were perfect for fixing up my pool vacuum, plus they were brand new and came with all the accessories I needed. The website was super easy to use, so I found what I was looking for in no time. All in all, I had a great shopping experience at this store and I'll definitely be back for more stuff in the future.
Pool vacuum parts
Man, this company is awesome! Their prices are amazing and they deliver super quick. And the best part? The parts I got were exactly what was promised - totally real deal. No fake stuff here, you guys.
Pool cleaner parts purchase
We had a great experience finding and buying the parts we needed for our pool cleaner. The website was super easy to use, and we found what we wanted right away. Ordering was simple, and the parts arrived quickly. Overall, we're happy with our experience at Pool Vac Parts and would suggest them to anyone looking for pool supplies.
Pool cleaner purchase
I just bought a pool cleaner from this store and I gotta say, I am super happy with it. It's been a game-changer in keeping my pool looking great. It does a great job cleaning the bottom and getting rid of any debris. The only issue is that it has a little trouble with the steps and ledges, but it's not a big deal and doesn't really impact how well it works. The delivery was on time and the price was right. I definitely suggest this pool cleaner to anyone looking for something dependable.
Quick and seamless purchase
This pool part purchase was seriously a breeze! The parts fit like a glove and I had them installed in no time - less than 5 minutes. I was back to chilling in the pool in no time. The whole process, from finding the right parts to checking out, was seamless and stress-free. I'll definitely be back for any other pool part needs in the future.
Pool vacuum replacement parts
I recently bought some parts for my pool vacuum from this company and I was really impressed with how good the quality was. The website was easy to use, so it was no problem for me to find exactly what I was looking for. Ordering was simple and I got a confirmation right away. The customer service team knew their stuff and gave me all the info I needed to pick the right parts. The prices were fair and competitive, especially for such nice parts. Shipping was fast and the parts came in perfect shape, all set to be put into my vacuum system for the pool.
Pool cleaner parts
I got some parts for my pool cleaner, but it took over a month for them to show up in Australia. I reached out to the company and they sent me replacement parts within three days without any trouble. It was amazing! I was really pleased with how quickly the new parts arrived and they fit perfectly in my pool cleaner. The customer service was fantastic, they were friendly and really helped me out. They saved my pool situation for sure!
Pump motor purchase
I ordered a pump motor from this shop, but they sent me the wrong one. I called to let them know, and the lady was friendly and asked for pictures so they could fix it. I followed her instructions, and she said she'd get back to me the next day. However, she never did, so I had to call her back myself two days later. She then said she'd send the correct part and a return label for the wrong one. The new part worked fine, but they forgot to include the return label. After several calls, they promised to email it to me, but it's been days, and I still haven't gotten it. Pretty lousy communication and customer service in my opinion.
Review with most votes
Tune-up kit purchase
I bought a tune-up kit for my pool vac, thinking I could fix it up, but the housing was completely busted. When I checked out the return policy, I was shocked to see a 20% resto... Read onBy: Earnest