Support Pets - Overall Rating based on 21 reviews
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Puppy vest purchase
Yeah, so we ordered this vest for our puppy from this place, you know? And then they went and charged us more for stuff we didn't even receive! I mean, seriously, what's up with that? So my mom decided to email them to let them know how we felt, but they never bothered to respond! How rude, right? But after pestering them a bit, we finally did get our money back. So I guess everything's okay now, but still, not cool at all!
Service mishap
My experience with Support Pets was really frustrating and disappointing. I got certificates and doctors' letters with the wrong spelling of my dog's name, so I reached out to get them fixed. Even though I made it clear in several emails that I couldn't print anything, they kept telling me to just print them myself. It took a lot of persistence, but they finally sent me a corrected certificate, although they wouldn't fix the letters from the doctors. And even now, I keep getting ads with the wrong spelling of my dog's name. The way their customer service team lacks consistency and communication is just not okay.
Support pet for my dad
My dad got sick, and the dog really came through to help out.
Quick resolution to building requirements
I was really impressed with how fast Support Pets responded and took care of my building needs. They didn't waste any time and gave me all the info I needed to follow the building rules. I'm thankful for how they jumped in and were ready to help me right away.
Emotional support animal renewal
I had a really frustrating experience this year trying to renew my emotional support animal letter through Support Pets. It was the first time I had a problem with them, and man, it really tested my patience. But even with all that, I still believe in what they do and how it helps me have my furry friend with me at all times. Support Pets gives me such a sense of freedom and peace of mind that I can't thank them enough for. It's really invaluable to me, since I depend on my emotional support animal for comfort and stability.
Puppy vest purchase
Everything was great and really quick, but now I'm having trouble reaching out to order another vest for my other dog. The website only allows me to order one for one dog, but I actually need one for both of them! The vest is top-notch quality, really durable, and I appreciate being able to change the patches.
Emotional Support Animal documents
I just received my emotional support animal papers from this place and I'm really thrilled! It's a major milestone for me and I'm hoping everything goes smoothly when I have to show them to get a new place. I'll keep you posted on how everything goes! Thank you so much for your help, it really means a lot to me.
Got it in March
I've been working with these guys since March and it's been an amazing experience. The training videos for service dog training are really great. If you're looking for a service dog or need certification, definitely reach out to these folks!
Emotional Support Animal Letter
I recently received my emotional support dog letter, and let me tell you, it was such a hassle to get. I had to fill out the form three times before it was accepted. It was really frustrating and I almost gave up hope. But finally, after what seemed like forever, I received my letter. It was definitely a relief, but they seriously need to work on speeding up their processing time.
Emotional support animal documentation
My experience getting emotional support animal documentation was pretty tough because of delays and technical problems. It took way longer than they said it would, and I had to keep checking in to make sure everything was being handled right. The website kept messing up, so I had to keep taking the survey over and over. Even though I paid, it still took like a week and a half to get my papers. I heard I'm not the only one who had problems like this. In the end, I did get my papers, but man, the whole thing was way more of a hassle than I expected.
Renewal documents delay, stressful process
The website said they'd approve my renewal in 24-48 hours, but it ended up taking 2 weeks. I reached out to customer service a bunch of times looking for answers, but all I got were generic responses and excuses. Dealing with all of this was super stressful.
Collar purchase
I got this adorable collar for my furry friend and wanted to make her look official. It was perfect and my landlord totally fell for it. The only issue was that the collar was a little too snug for my tiny 5lb ball of fur, so I wish I knew if I could adjust the size. But everything else was fantastic! Thanks a lot!
Quick and easy ESA documentation
Getting my ESA documentation was a breeze, thank goodness. The whole process was simple and I really liked how fast the service was. Now that I have the paperwork, I feel a lot more at ease and it's great to know that my furry friend can be with me for support whenever I need them.
Prompt and attentive customer service
I have to say, the customer service team over at this company really blew me away with how fast they replied to me. They were on top of things, really paid attention to my needs, and it was clear that they care about their customers' experience. It's nice to see a company that puts such a big emphasis on customer service and makes sure to answer any questions super quickly.
Emotional support animal registration
Support Pets was amazing in helping me get my pets registered as emotional support animals. My pets are a huge source of comfort and always there to support me, so having them officially recognized has brought me so much relief. I was pleasantly surprised by how quickly Support Pets sent me all the paperwork I needed. Their service has been top-notch, and I would definitely recommend them to anyone looking to register their emotional support animal.
Refund assistance
I just wanted to share that Eugene was such a big help when I needed a refund. He really knew his stuff and made it super easy for me to get everything sorted out. I'm really thankful for the amazing service I got from Eugene and Support Pets. Thanks for making this whole thing easy and stress-free.
Quick and easy pet certification
This service is just incredible! I had to get my pet certified and Support Pets made it a breeze. I told my friends about it and they were really impressed at how easy and quick the whole process was. Now I can take my fur baby everywhere with me, all thanks to this service. I definitely recommend it!
ESA documents with expiration date
Getting my ESA documents was easy enough, but then I ran into a snag with my landlord because the letters had expiration dates. My landlord wouldn't accept them because of that. I tried to get a new letter without an expiration date, but had a not-so-great customer service experience. I felt like my concerns weren't being heard, and all I got was a generic response saying I could only get documents with expiration dates.
Certificate transfer inquiry
I got my certificate pretty quickly, which was nice. Sadly, my sweet pet unexpectedly passed away just a few weeks later. It was really tough for me, but I'm hoping to get another furry friend soon. When the time comes, I'll need to figure out how to transfer the certificate to my new pet.
Emotional Support Animal application assistance
I had a great experience with Support Pets. It was nice to talk to a real person when I called, instead of being stuck on hold forever like other places. Even though I made a mistake on my application, the staff was really patient and helped me fix it step by step. They were super knowledgeable and professional, which gave me a lot of trust in their ability to help me with my Emotional Support Animal needs.
Review with most votes
Emotional Support Animal appli
I had a great experience with Support Pets. It was nice to talk to a real person when I called, instead of being stuck on hold forever like other places. Even though I made a mi... Read onBy: Briana Donnelly