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Easy enough, shaky start
Pretty solid, though the start was nerve-wracking. Saw the app on a friend’s phone and used it for a last-minute flight. It said my card had an issue and to call. I couldn't get through and felt anxious, but the reservation stayed and the charge went through. Layout is easy to use, edits and schedule are simple.
No follow-up, very disappointed
I wouldn’t use CheapOair again. I booked after my daughter couldn’t make a trip because of a death in the family and was told the fare would be refundable minus a penalty — I agreed. The agent sounded helpful and said she’d call back after checking with the airline, but that call never came. Felt brushed off and frustrated; customer service follow-through was the issue.
Not great follow-up
Sat on the couch staring at my phone after my daughter couldn't make the trip — her dad died and I needed her here. I almost didn't book with CheapOair because I'd heard mixed things, but I went ahead. The agent said the ticket was refundable minus a penalty and she'd call after checking with the airline. I was hopeful they'd sort it. I waited, called back — nothing. The refund promise fell flat; really disappointing.
Second call saved it
Right when the second call dropped, I remember thinking this could go south. I'm a frequent traveler and I was calling because a friend — a foreign national — had missed a connection and needed a new ticket fast. The rep kept their cool, reconnected twice after the line cut out, and finished the booking while checking timing and seat options. That moment, when they confirmed everything and my friend actually sounded relieved, is when I knew I was satisfied. Glad I stuck with them — it made a stressful night way easier.
Late-night connection fix
have passport info ready. Reliable overall, though could be faster.
Ticket hiccup, but not a total disaster
always screenshot prices and ask for explanations up front. I usually book for friends from my account, so transparency matters. Would I use them again? Probably, but cautiously, and only after I pin down the exact fees.
airline ticket
Beware. I was charged additional fees after my booking they refuse to take off and say is part of the fee. I have 2 separate charges on my bank account from Cheapoair. I called and they were no help. There is $40 discrepancy from my final ticket price and the charges taken out of my bank account. I WOULD NOT use them. It's a time sucker and a headache.
Cup of coffee, then relief
the agent first quoted $1,193, then suddenly said a non-terrible layover option would be $1,289 — and of course I’d told him upfront I didn’t want marathon layovers. I booked because I trusted the person on the line, and later saw the exact same itinerary for $1,193 in my account. Felt crappy. After a few tense emails and one awkward phone call where they kept asking why I confirmed the booking (well, I believed them…), someone on support actually dug in, admitted the mistake and refunded that $100. Not instantaneous, not smooth, but the refund and a real apology is the moment I breathed out. I still use this account to buy tickets for friends and family — it’s convenient, fast, and most of the time it works without drama. So yeah, not perfect, service can be messy, price errors happen, but in the end they made it right enough for me to keep booking.
Stranded then sorted
Sitting on a gate bench in Lagos, my flight got axed just hours before takeoff. The rep tried to push a rebook three days out—yeah right, I wasn't staying. I had to book another carrier myself to get home. Annoying, but at least I made it back. Other airlines sometimes worse.
Landed after a scare
check all options right away.
Weird last-second price hike
Honestly, don’t use them without being careful — I booked a $411 fare and saw it jump to $570 within seconds. I first spotted the deal in a flash sale email my friend forwarded. I called to cancel and they mentioned a $100 cancellation fee; I was skeptical, but after a tussle they reissued my ticket, so okay-ish.
Pretty solid
All in all, I'm glad it worked out — ordering was painless, the delivery was fast, and the product did what it should. Service answered my questions but took a bit longer than I'd like, and the price felt a tad high for what you get. I'd use them again though, just wish tracking was clearer.
Quietly impressed
Used tonight, smooth
Mid-setup grin
Halfway through plugging it in I actually laughed under my breath — not flawless, a little clunky here and there, but when it hummed to life I knew it was worth it.
Mostly solid
pretty solid — they knew their stuff, but communication was kinda slow and the timing was vague. If you're picky about updates, ask up front; I'd use them again though.
About Cheapoair
CheapOair is a travel agency that operates primarily online, offering a wide range of travel services including airfare, hotel bookings, car rentals, and vacation packages. Established in 2005, the company uses innovative technology to aggregate and compare a vast amount of travel data, allowing customers to find competitive rates for travel accommodations. CheapOair caters to a broad audience, from budget solo travelers to families looking for vacation packages, emphasizing cost-effective and efficient travel planning. Its user-friendly platform and 24/7 customer service have contributed to its reputation and growth in the competitive online travel agency market.
Details
Contact Information
137 W. 25th st, 11th floor
10001 New York
United States
Categories Cheapoair
Vacations | Cheap Vacations | Air Ticket Providers
Page Statistics
Last update: June 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
I book from Cheapoair all the
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