eDreams Reviews
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Flight booking experience
So, I gotta say, even though it took a while for customer service to get back to me and my English isn't all that great, the person I eventually talked to was super patient, nice, and respectful. They really listened to what I was going through and helped me figure things out. You don't come across that level of customer service every day, so I'm really grateful for it. Shoutout to the representative who really went the extra mile to help me out.
Canceling Prime Membership
I called customer service to cancel my Prime membership and was actually pleasantly surprised by how helpful the representative, who I'll call Omar Shekoo, was. He didn't just help me with canceling, but also took the time to explain all my options for keeping the membership. His knowledge and professionalism made me rethink my decision to cancel, and I ended up deciding to keep my Prime membership after talking to him.
Quick and effective problem resolution
I had a problem with two accounts in my name and reached out to customer service for help. The person I talked to was so helpful and fixed the issue quickly. They were really polite and took care of everything with no hassle. I got a refund for one of the memberships and they even offered to refund both, but I chose to keep one. I was super impressed with how well the agent handled everything.
Flight booking assistance
I gotta say, I had a great experience talking to this customer service rep named Anuj not once, but twice. Anuj really knew his stuff and helped me out a ton with booking my flight. What really impressed me was that I got to chat with a real person like Anuj instead of some automated robot. It made me feel important as a customer and I really appreciate the top-notch service Anuj gave me.
Easy booking with great discounts
Booking through the system was super easy and smooth. The discounts they offered were seriously amazing and made the whole experience really great. I would suggest this service more for people who travel a lot and can take advantage of all the benefits.
Quick and helpful customer service
I had such a great experience with the customer service rep! She was super helpful and quickly took care of my question. She also filled me in on all the perks of having or not having a membership. It was so nice to have such friendly and informative customer service.
Accidentally booked flight, didn't take it
I made a mistake and booked a flight through this website, but I couldn't actually take it. Then, I had to call because I saw a membership charge on my credit card that I didn't remember signing up for. The person I talked to on the phone was super friendly and helped me cancel the membership, which was great. I would definitely recommend this place to my family.
Language barrier issue
The person I talked to didn't really understand Italian well, so it was kind of tough to follow along. It took some time and patience, but we eventually sorted out the problem. I suggest making sure that the language skills of the representative match up better with the customer to prevent any communication issues down the road.
Best way to book travel tickets and hotels
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be.
This platform suits me the best.
Easy to buy, affordable flight options, better rates, broader options
can also book for hotels as well.
Easy peasy!Quick resolution
If it wasn't for that agent's quick and efficient help, I would've been dealing with that annoying problem forever. The fast fix I got was like a lifesaver in the world of customer service. I totally recommend giving this company a try for all your travel stuff!
Friendly assessor
The person processing my info was really nice and made sure I got discounts and had all the right info. I didn't feel pressured to make a purchase and didn't have to wait forever in line. Canceling my subscription was really easy!
Membership cancellation issue
I ran into a problem when I tried to cancel my membership. The customer service rep I talked to tried to convince me to stay by giving me a nice deal. But, I never got an email confirming the offer for yearly payment or the voucher they promised. I'm not sure if the offer was legit, especially because the email said it was only good for as long as we were on the phone. I'm hoping to hear back soon and get this all sorted out.
Flights booking
I just booked my flights on this amazing website, and they gave me a whole bunch of choices to pick from. I found the perfect flights for my trip, and I couldn't be happier.
Flight tickets
Ticket cancelation and refund
Totally unreliable..
I booked my family tickets with eDreams and due to covid reason we couldn't travel. As per airlines covid cancelation and refund policy I provide them all evidence and positive reports of travellers but still I didn't get my refund amount. They refund me one ticket only and another one showing on same stage of process from last two years. Thy have no genuine contact n by app we can process a request but thy r not replying anything. Hopefully I was waiting for my refund n messaged thm but not any single positive response from thr side yet. Totally unreliable as per my experience.Refund issue
This is the regarding refund issue of eDreams accommodations confirmation number: 9007112383568.
In the first place, One of the eDreams customer support person(Aitihya) from shared an email with me saying that didn't find my hotel booking reference number.
After 2 weeks, I got response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference number and escalated to account department.
Later few days, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out Booking.com for my refund. They provided me Booking.com contact no +1 857-702-4004 in the email to get my refund.
As per Mohammed suggestions, I called to Booking.com. They said we don't have such booking details and partners with eDreams.
Then I called to 63492443 eDream Customer Support, one lady attended the call from eDreams Hotel Dept. She shared weird statement saying that they don't have such booking reference number.
She transferred my call to another department, that said refund already initiated on 17th July. However I haven't receive refund so far.
Pathetic customer service from eDreams.
eDreams accommodations confirmation number: 9007112383568.flight, insurance
Title: Extremely Disappointed with EDreams: A Company That Prioritizes Profit Over Customer Care
I am writing this review to express my extreme dissatisfaction with the services provided by EDreams. My recent experience with this company has been nothing short of a nightmare, leaving me feeling frustrated, ignored, and taken advantage of.
From the very beginning, it was evident that EDreams' primary focus is on maximizing profits rather than genuinely caring for their customers. Despite purchasing trip insurance and free cancellation options, I found myself trapped in a never-ending loop of unhelpful responses and copy-and-paste policy statements. It became clear that their customer service representatives lacked the empathy and willingness to address my concerns.
What truly appalled me was the complete lack of respect shown towards customers. Rather than listening to my specific circumstances and working towards a fair resolution, EDreams seemed more interested in deflecting responsibility and avoiding any form of accountability. It is disheartening to see a company that should prioritize customer satisfaction instead prioritize their own financial gain.
As if that wasn't enough, when I mentioned booking through EDreams and having insurance with them, it appeared as though my email was not thoroughly read or understood. This level of negligence further highlights the lack of care and attention given to customers.
Furthermore, when I expressed my desire to speak with a supervisor to escalate the matter and seek a resolution beyond the capabilities of the customer service representative, my request was met with resistance. It is unacceptable for a company to hinder customers from accessing higher levels of support when faced with such distressing situations.
In conclusion, I strongly advise against using EDreams for any travel bookings. Their lack of customer care, profit-driven approach, and disregard for individual circumstances make them an unreliable and untrustworthy company. I sincerely hope that they take this review as an opportunity to reflect on their practices and make significant improvements in order to provide better service to their customers.
I urge anyone considering using EDreams to explore alternative options that prioritize customer satisfaction and genuinely care about their clients' needs.2 AIRFLIGHT TICKETS THROUGH EDREAM
eDreams LIES AND STEALS FROM CUSTOMERS.
eDreams does not want to refund 2 flight tickets with Lion Air that I bought through them , arguing that they are not refundable and this is a big lay. I have 13 print screens and emails that Lion Air sent to me proving that my airflight tickets are refundable.Airline Reservation
eDreams is the biggest crook in the travel business with which I have had the misfortune of becoming involved! Don't put any faith in their website policies because they do not follow them. Their stated policy is to fully refund airline reservations within 24 hours, however they charged me $54.54 for a cancellation made within minutes of the reservation. The airline refunded the fare the same day it was made and it took weeks for eDreams to refund that fare to me and only after numerous phone calls and emails. They are a foreign (non-US) provider and not, therefore generally, bound to US law. If they sucker you into the Prime offer, you will only be able to cancel with dozens of calls and emails before additional charges show up on our credit card. This was a very disappointing experience and I hope I save you from the same.
Booked a ticket
Be careful not trustworthy website, it will charge you after purchasing as a prime member which I never sign up for prime member they charged for $59.99 Prime membership that I never requested or signed up for. Unable to cancel subscription either through the website or android app.
Please don't use this website this is a fishing and froaud all.
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Best way to book travel ticket
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