eDreams68 reviews
This score is based on 68 genuine reviews submitted via US-Reviews since 2019.
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Funny thing — booking seemed easy online, but at the airport I got smacked with huge baggage fees and felt kind of stuck. The ticket itself worked (they did get me on a flight), so not everything was a disaster, but paying way more at check-in than expected left a bad taste. I’ve used other sites before and they were clearer about fees. Won’t risk them again unless things change.
Actually found help fast
I called because my last booking nightmare left me wary. Phone number was right on the site, no robot maze — I got a person fast. Agent talked me through the options calmly, explained the fees, fixed a tiny billing mix-up. It felt practical and efficient, not flashy. Not perfect — some wording was confusing on the checkout — but I’ll use them again.
Refund relief, but only after a fight
document everything and push for escalation. I'm a bit relieved too. Annoying experience but at least it ended okay, barely.
Saw it in a deal — big regret
Funny thing — I spotted this on a travel deals group and even tipped my brother about the cheap fare. Then they charged my card with no notice, no email, nothing. Tried calling customer service several times, hung on for over 45 minutes and got nowhere. Delivery of confirmation or any clear info was non-existent, which felt sketchy. I asked for a refund and an explanation; their response was basically radio silence. Kinda bummed.
Surprisingly smooth delivery
I signed up last month because I needed tickets fast, and honestly I thought the chat-only support would be a nightmare. First impression was "oh great, long wait" — but the delivery surprised me. Booking showed up on time and their chat reps, after a short hold, stuck with me and walked through a billing mix-up. It took a bit to get a local agent, sure, but they resolved the conversion charge quicker than I expected. Price is okay, not the cheapest, but service and delivery really turned it around for me.
Wrong-day booking, slow refund
check dates twice — you’ll need the patience.
Rainy-day gamble with Prime
the site promised deals but the real savings were hit-or-miss. What annoyed me most was the delivery of service — activation email took forever, and when I needed a refund or proof of purchase it dragged on. Customer support was clunky and kinda rude, not great at helping. That said, when a flight booked it worked fine, so it’s usable. Definitely frustrating to cancel and not perfect, but not totally useless either.
Wrong date, slow fixes
I was booking a simple midweek flight for work and somehow the site flipped the date on me — didn’t really make that clear — so I ended up with tickets for the wrong day. I managed to rebook one leg directly with the airline (that actually went smoothly, surprise), but the other one I asked eDreams to cancel and refund. Wizz Air confirmed they sent the refund to eDreams, yet eDreams has been dragging its feet for two months, always “still working on it.” I’ve followed up a bunch, repeated calls and messages, and finally opened a card dispute. The booking tool itself is clumsy and the customer service around refunds is the real problem here.
Too many pop-ups, not enough help
decent price, clunky flow, no real human help, and the ads make a simple booking take way longer than it should.
Shady billing, canceled (for now)
I signed up ages ago, used the Premier perk once, then forgot about it. No heads-up came when renewal was due; instead their system tried to pull the annual fee six times (yes, six), then—after that failed—charged me for three months. Calling them is a chore (a paid number, which already put me off), and the rep wasn't keen on refunding the three months. Eight weeks after the first debit attempt I finally got an automated "no-reply" email about the charge and a confirmation that my subscription was canceled (we'll see). Weirdly, other companies I deal with always send a reminder or let you cancel online; this one required a call. Small relief that my account now shows canceled, but I'm still watching my card. Skeptical turned mildly satisfied, cautiously, for now, though.
Questionable renewal practice
the aggressive, almost automated billing that kept happening without a clear renewal notice. I finally called a number that felt like a payphone line and was told there was no refund for that three-month pull. They only sent a no-reply email weeks after the first charge attempt. On the flip side, when a booking actually goes through it’s fine — the reservation worked as expected. Still, the lack of an easy online cancellation option and weak communication made the whole thing a hassle. I’m hoping the cancellation I requested via email actually sticks.
Almost didn’t book, glad I did
a supervisor actually checked the Apple Pay trail, fixed the accidental subscription, and refunded the extra charge. The tickets and hotel vouchers arrived right away — clean, on time, no fuss. So delivery was smooth, and customer service redeemed the whole thing. Wouldn’t say perfect, but overall pretty satisfied and I’d tell that same friend to go for it.
Half a name, whole lot of trouble
I was on hold for the third time when I finally noticed the typo—one lonely "h" missing from my travel buddy's last name. A coworker had sent me the eDreams link saying "cheap flights here", so we booked through them to save a few bucks. At first the site felt slick, payment cleared, confirmation arrived. But using their support is like trying to change a voicemail password with a smoke signal. I called, emailed, and got bounced between agents and the airline. WestJet told me only the travel agent could fix it. eDreams kept pointing fingers back at the airline or gave vague promises. It was weird, slow, and oddly bureaucratic, with many holds and repetitive explanations. In the end we paid with nerves rather than money. I’m glad we caught it before the airport, but honestly I won't use them again and I've told friends to skip them too. A frustrating experience, but useful lesson.
Almost gave up, but it got fixed
I panicked at first, then they actually sorted it out. A friend had tipped me to try eDreams, so I used them for a WestJet booking (ref 23834010141). One traveler’s last name was missing an “h” — stupid tiny typo, big headache. I called and emailed a bunch of times. The reps kept pushing me to the airline. WestJet told me straight up only the travel agent can change it. So I felt stuck, annoyed, skeptical even. Support seemed offshore and slow, lots of waiting and being bounced around. After a few frustrating days I pushed harder, asked for a supervisor and finally got the name corrected. Was it smooth? No. Was it fixed? Yes. Lesson: double-check names before paying, and be ready to follow up. If you want peace of mind, maybe try someone else, but if you end up here — keep pushing and don’t give up.
Hidden-fee headache, relief later
double-check and don't rely on their fine print. Grateful it didn't get worse.
Almost walked away, but it worked out — barely
I nearly canceled the whole thing before I even clicked pay. I needed a flexible ticket because of a work move and past mess-ups with bookings made me nervous, plus the BBB accreditation looked good but didn’t calm me much. I went in expecting hiccups and yes, there were hiccups. The modification process took ages — a bunch of calls, notes that didn’t match what I said, and a quoted price that kept creeping up until it was almost double. That was the worst part. I missed a call that came at a bad time (international number, so I didn’t want the bill) and when I finally answered another agent I had trouble understanding. Not their fault exactly, but it made things slower and more frustrating. After a lot of back-and-forth I did get the change made, and in the end they fixed the price closer to what I expected (took persistence, a few emails, and one supervisor who actually understood the situation). So yeah, it was messy, but relieved that the trip was saved and I didn’t lose the money. I’m grateful it worked out — just wish the process was simpler and less nerve-racking. Bottom line: if you don’t need customer support, maybe fine; if you do, be ready to push for it.
Vanishing ticket, vanishing help
radio silence for days, despite her repeated messages, and when I finally got through the chat they sent a link to upload receipts...that link didn’t work. Classic dead end. My mum’s been juggling all this while caring for her partner, who’s terminally ill, so the stress felt extra ugly. I hoped my initial doubts were wrong, but they weren’t — they were justified. Small funny note: you’d think a company that sells plane tickets wouldn’t sell imaginary flights, right? Anyway, lesson learned the hard way — we won’t be using them again.
Ticket that vanished
thankful it ended okay, annoyed by how careless the service was. If you use them, save every receipt and test any upload links right away.
Phone still ringing in my ear
There I was, halfway through a coffee and the whole plan derailed — I’d found a fair fare from Bangkok to London with extra baggage and a flexible ticket (because, you know, elderly mom) and Edreams looked like the shortcut. Next morning they call me and a nice woman explains the Norse flight is oversold and offers a reroute through Zurich with a 21-hour layover. We both agree that’s awful, and she says she’ll look at two Emirates options via Dubai. Call drops. I call back and get put through to a man who talked over me like he had the script memorized; he insisted the only choices were a refund or the endless Zurich stop. I pointed out the airline’s site still showed seats in premium — could we downgrade to economy if necessary? No dice. He just said refund, end of story. So now I’m waiting ten days for money to come back, which is annoying because other sites I’ve used usually sort refunds faster (and I’ve had rude agents elsewhere too, but this was a special kind of dismissive). I tried to complain and cancel their heavily advertised Prime thing and kept running into voicemail or hold music — it felt like shouting into the void. I get that mistakes happen and flights oversell, but the delivery of the solution and the customer service are what matters — and here both felt clumsy and cold. Frustrating, a bit funny in hindsight, and definitely not a place I’d trust next time.
Prime-ish, but with a few potholes
the sign-up was quick enough, the site looked slick, and I felt a tiny rush like I’d beat the system. The booking flow itself is fine — not brilliant, just functional; the app shows your itinerary, you can compare fares, it all works. It feels like using a cheap, tidy rental car: gets you there, but don’t expect luxury. Where it goes sideways is support and refunds. A day after booking I had to change plans and dealing with customer service turned into a slow, circular thing — repeated emails, canned responses, the classic “we’ll escalate” that never really escalates. It’s annoying and a little funny in a sad way. Pricing is hit-or-miss; sometimes you do save, sometimes the “Prime price” is just… slightly less terrible than the non-Prime price. I checked airlines directly a couple times and still found better deals now and then. So yeah, it’s useful if you need something quick and don’t want to haggle with multiple sites, but don’t expect anyone to rescue you if something goes wrong. Would I renew? Maybe not immediately. It’s not a scam, just a slightly clumsy tool with decent UX and shabby aftercare. Bottom line: convenient enough, frustrating when you need human help.
About eDreams
Are you dreaming about affordable travelling and vacations? Make it a reality with eDreams Although most of us like to travel and spend a good vacation once in a while, it is a challenging task to find great deals and discounts, probably because of our busy life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we can get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. eDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.
About eDreams
eDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded eDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, eDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently eDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, eDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, eDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, eDreams have established strong connections with other service providers such as car rentals providing maximum convenience for the customers. All these connections collectively make eDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
eDreams’ main areas of activities
The main area of activity of eDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you can conveniently use the online platform offered by eDreams. The search engine integrated to eDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you can compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to eDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.
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Last update: November 2025
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Review with most votes
Best way to book travel ticket
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be. This platform suits me the best. Easy to buy, affordab... Read onBy: Timon Wisconsin