eDreams Reviews : Share your review & read experiences
eDreams
26% Would buy here again
All reviews (23)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Best way to book travel tickets and hotels
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be.
This platform suits me the best.
Easy to buy, affordable flight options, better rates, broader options
can also book for hotels as well.
Easy peasy!Refund issue
This is the regarding refund issue of eDreams accommodations confirmation number: 9007112383568.
In the first place, One of the eDreams customer support person(Aitihya) from shared an email with me saying that didn't find my hotel booking reference number.
After 2 weeks, I got response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference number and escalated to account department.
Later few days, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out Booking.com for my refund. They provided me Booking.com contact no +1 857-702-4004 in the email to get my refund.
As per Mohammed suggestions, I called to Booking.com. They said we don't have such booking details and partners with eDreams.
Then I called to 63492443 eDream Customer Support, one lady attended the call from eDreams Hotel Dept. She shared weird statement saying that they don't have such booking reference number.
She transferred my call to another department, that said refund already initiated on 17th July. However I haven't receive refund so far.
Pathetic customer service from eDreams.
eDreams accommodations confirmation number: 9007112383568.flight, insurance
Title: Extremely Disappointed with EDreams: A Company That Prioritizes Profit Over Customer Care
I am writing this review to express my extreme dissatisfaction with the services provided by EDreams. My recent experience with this company has been nothing short of a nightmare, leaving me feeling frustrated, ignored, and taken advantage of.
From the very beginning, it was evident that EDreams' primary focus is on maximizing profits rather than genuinely caring for their customers. Despite purchasing trip insurance and free cancellation options, I found myself trapped in a never-ending loop of unhelpful responses and copy-and-paste policy statements. It became clear that their customer service representatives lacked the empathy and willingness to address my concerns.
What truly appalled me was the complete lack of respect shown towards customers. Rather than listening to my specific circumstances and working towards a fair resolution, EDreams seemed more interested in deflecting responsibility and avoiding any form of accountability. It is disheartening to see a company that should prioritize customer satisfaction instead prioritize their own financial gain.
As if that wasn't enough, when I mentioned booking through EDreams and having insurance with them, it appeared as though my email was not thoroughly read or understood. This level of negligence further highlights the lack of care and attention given to customers.
Furthermore, when I expressed my desire to speak with a supervisor to escalate the matter and seek a resolution beyond the capabilities of the customer service representative, my request was met with resistance. It is unacceptable for a company to hinder customers from accessing higher levels of support when faced with such distressing situations.
In conclusion, I strongly advise against using EDreams for any travel bookings. Their lack of customer care, profit-driven approach, and disregard for individual circumstances make them an unreliable and untrustworthy company. I sincerely hope that they take this review as an opportunity to reflect on their practices and make significant improvements in order to provide better service to their customers.
I urge anyone considering using EDreams to explore alternative options that prioritize customer satisfaction and genuinely care about their clients' needs.2 AIRFLIGHT TICKETS THROUGH EDREAM
eDreams LIES AND STEALS FROM CUSTOMERS.
eDreams does not want to refund 2 flight tickets with Lion Air that I bought through them , arguing that they are not refundable and this is a big lay. I have 13 print screens and emails that Lion Air sent to me proving that my airflight tickets are refundable.Airline Reservation
eDreams is the biggest crook in the travel business with which I have had the misfortune of becoming involved! Don't put any faith in their website policies because they do not follow them. Their stated policy is to fully refund airline reservations within 24 hours, however they charged me $54.54 for a cancellation made within minutes of the reservation. The airline refunded the fare the same day it was made and it took weeks for eDreams to refund that fare to me and only after numerous phone calls and emails. They are a foreign (non-US) provider and not, therefore generally, bound to US law. If they sucker you into the Prime offer, you will only be able to cancel with dozens of calls and emails before additional charges show up on our credit card. This was a very disappointing experience and I hope I save you from the same.
Booked a ticket
Be careful not trustworthy website, it will charge you after purchasing as a prime member which I never sign up for prime member they charged for $59.99 Prime membership that I never requested or signed up for. Unable to cancel subscription either through the website or android app.
Please don't use this website this is a fishing and froaud all.Air Tickets
In February 2022 I purchased 4 tickets for $ 1403.80 to travel from Copenhagen to Colombo. The Airline cancelled the flights, so I asked eDreams to cancel my booking and refund the money. The first point of eDreams Customer Service is a Chatbot that is extremely frustrating, where you don't get answers to your questions and puts you on a closed loop where you go round and round. Once you figure out how to actually call a Customer Service agent (in one case I had to wait on hold for 5+ hours to speak with someone), they are extremely unhelpful. They have a standard company line assuring that the issue will be taken care of in 72 hours, and then - nothing happens! After many attempts and waiting for more than a year since I asked for the cancellation and refund, in March 2023 I finally received a refund of only $ 372.28 and not the full amount ($ 1403.80). What a scam! This company should be blacklisted and banned from operation. I would never, ever use eDreams again. If there was a negative customer rating, I would give it that without any hesitation.
Air ticket
Very poor service. I booked the ticket and cancelled, ticket status was showing "waiting for Airlines refund", we waited for more than nine months. I did not receive my money back till date. When I called customer care, they can't issue money back. Booking status is still not changed.
flight ticket
Attention Fraud! edreams confirmed my flight, but when I was at the airport to check in the airline told me, there is no reservation for me. the customer support took its time to confirm that they missinformed me and immediately started the process of reimbursement (money didn´t arrive yet).
Which didn´t help, as they also informed me, the money will arrive in about 2 weeks and there is no further support for extra costs like the last minute ticket for the next day, accomodation, taxi...but ironicly they told me about the option to book a hotel via e-dreams (costs completly on my side).
All about a chat, no offer of real support, nor appoligy!Air tickets
Never buy tickets from these…!
Never buy tickets from these scammers!
They sell tickets, and then they say that they are not refundable!
When I bought a ticket, I paid 2 times more expensive, since they were refundable.
Money is not returned!
Says different airlines reference number.I have absolutely different!
Do not have anything to do with them!
Others also viewed
Undercover Tourist
Are your kids begging you to take them to Disneyland, Universal Studios or SeaWorld? Such theme parks can offer an amazing experience to you and yo...
Bookit.com
The Travel Industry: A World of Reviews, Opinions, and Experiences The travel industry has come a long way in shaping the way we explore the wor...
