eDreams Reviews
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Reviews (46)
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Customer service experience
Hey, I just wanted to tell you about my experience with the customer service at this company. The person I talked to on the phone was super friendly and really helped me out. It was a nice feeling to know I could get the support I needed. They even mentioned that they speak a language similar to mine, but unfortunately couldn't speak my specific language. I personally think it would be more beneficial if they allowed people to speak in their preferred language if necessary. It would definitely make things simpler for everyone involved, don't you think?
Prime subscription inquiry
When I needed help with my Prime subscription, I reached out to customer service and was really impressed with how helpful they were. The person I talked to was not only nice and friendly but also really knew their stuff when it came to what Prime offers. Their excitement and eagerness to help me quickly and accurately made me feel good about the whole customer service experience. I would definitely suggest this service to others because of the fantastic help I got.
Flight booking experience
So, I gotta say, even though it took a while for customer service to get back to me and my English isn't all that great, the person I eventually talked to was super patient, nice, and respectful. They really listened to what I was going through and helped me figure things out. You don't come across that level of customer service every day, so I'm really grateful for it. Shoutout to the representative who really went the extra mile to help me out.
Canceling Prime Membership
I called customer service to cancel my Prime membership and was actually pleasantly surprised by how helpful the representative, who I'll call Omar Shekoo, was. He didn't just help me with canceling, but also took the time to explain all my options for keeping the membership. His knowledge and professionalism made me rethink my decision to cancel, and I ended up deciding to keep my Prime membership after talking to him.
Flight booking with discount
When I bought my flight tickets, I signed up for this awesome membership that gave me a discount. It's kind of like this exclusive club where you can save money on flights and hotels. The coolest thing is you can actually call and chat with real people if you have any questions or need assistance. I was really impressed with the service!
Flight to Berlin
Hey everyone! Just wanted to share that I booked a flight to Berlin through this website - it was such a great experience! The website was really user-friendly and I scored a fantastic deal on my flight. The booking process went super smoothly and I received my confirmation almost instantly. I had a great time booking with them and will definitely be using this site again for my next trip.
Great flights, great price
This app is amazing! I found the greatest flights at the best prices ever. It was really easy to use and I could choose all my favorite things. Booking my flight was a breeze and I got my confirmation instantly. Plus, the app provided all the information about my flight and even gave me my boarding pass. It felt like magic! Overall, using this app was fantastic and I highly recommend it to all my friends.
Quick and effective problem resolution
I had a problem with two accounts in my name and reached out to customer service for help. The person I talked to was so helpful and fixed the issue quickly. They were really polite and took care of everything with no hassle. I got a refund for one of the memberships and they even offered to refund both, but I chose to keep one. I was super impressed with how well the agent handled everything.
Flight booking assistance
I gotta say, I had a great experience talking to this customer service rep named Anuj not once, but twice. Anuj really knew his stuff and helped me out a ton with booking my flight. What really impressed me was that I got to chat with a real person like Anuj instead of some automated robot. It made me feel important as a customer and I really appreciate the top-notch service Anuj gave me.
Cancelled Prime membership
After the trial ended, I figured I'd cancel my Prime membership since I didn't think I'd use it that much to make it worth the money. But when I went to do it online, I ran into some problems and couldn't finish canceling. I reached out to customer service, and they ended up offering me a deal for half the price over the phone, so I decided to go for it.
Issue resolved in 5 min
Wow, that was great! The customer service was incredibly friendly and they solved my issue so fast. Huge shoutout to Mr. S for being amazing and super professional!
Easy booking with great discounts
Booking through the system was super easy and smooth. The discounts they offered were seriously amazing and made the whole experience really great. I would suggest this service more for people who travel a lot and can take advantage of all the benefits.
Quick and helpful customer service
I had such a great experience with the customer service rep! She was super helpful and quickly took care of my question. She also filled me in on all the perks of having or not having a membership. It was so nice to have such friendly and informative customer service.
Extra luggage added efficiently
I was so surprised at how easy it was to add another bag to my flight reservation! Usually, making last-minute changes like that is super stressful, but a simple phone call fixed everything in no time. The whole process was smooth, and the cost for the extra luggage wasn't bad at all. I'm really grateful for the quick and helpful service.
Friendly assessor
The person processing my info was really nice and made sure I got discounts and had all the right info. I didn't feel pressured to make a purchase and didn't have to wait forever in line. Canceling my subscription was really easy!
Language barrier issue
The person I talked to didn't really understand Italian well, so it was kind of tough to follow along. It took some time and patience, but we eventually sorted out the problem. I suggest making sure that the language skills of the representative match up better with the customer to prevent any communication issues down the road.
Quick resolution
If it wasn't for that agent's quick and efficient help, I would've been dealing with that annoying problem forever. The fast fix I got was like a lifesaver in the world of customer service. I totally recommend giving this company a try for all your travel stuff!
Issue resolution
I recently had a little problem with something I bought because I didn't fully get what was going on. But, I talked to this really nice person on the phone who helped me out right away and even gave me some extra perks for a cheaper price. I thought the customer service from the company was amazing.
Fast booking process
I loved booking my trip on this website - it was so simple! The agent I talked to was really friendly and helpful. They answered all of my questions and made sure I had everything I needed for my trip. I'll definitely use this site again and recommend it to all my friends!
Review with most votes
Best way to book travel ticket
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