Spotlight: What are our customers saying?
i get such great information and help on fiing the issues at home. It took so much time wasting and going through videos and videos and then finally coming up one resource which just tells things p...Read on
I ordered an oven door replacement. They had the best price by far (almost $200 less than direct from manufacturer) and low shipping costs. It arrived less than 48 hours after I ordered it!Read on
The must terrible run around. When order placed on line it stated parts were in stock. Day before we were to receive parts received e mail stating on back order. Then the nightmare started. I...Read on
I ordered a part on 1/24 that was supposed to be "in stock", after no updates I called 2 days after the supposed delivery date, only to be told that the order was canceled, even though ch...Read on
Absolutely the worst parts supplier I have ever dealt with. Clueless and disorganized.Read on
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so much help on flixing things
i get such great information and help on fiing the issues at home. It took so much time wasting and going through videos and videos and then finally coming up one resource which just tells things perfectly in pace and information. Sars parsdirect helps on that. they have been providing for so long, the hardware, garden gear and so much.
THey have also access of 750000 items schematic as per their website and I see this huge database. Always come to the rescue.
I Highly suggest to go for them where they have 10,000 specialist taking care of everything. I see how they really help with siding, floor covering, window sutitution and lot of other works, you just name it.
Stainless steel oven door
I ordered an oven door replacement. They had the best price by far (almost $200 less than direct from manufacturer) and low shipping costs. It arrived less than 48 hours after I ordered it!
The must terrible run around.
When order placed on line it stated parts were in stock.
Day before we were to receive parts received e mail stating on back order.
Then the nightmare started. I had cancelled my order. Was told refund would be sent in 3-5 days.
I have called 10 times trying to get my refund. I have had to turn it over to my bank. The customer service is in another country. The try to talk to you in circles and you get no where. I wanted to give them a 0 but that choice was not available. DO NOT do business with them. Terrible company.
Range Control Panel
I ordered a part on 1/24 that was supposed to be "in stock", after no updates I called 2 days after the supposed delivery date, only to be told that the order was canceled, even though checking from my order confirmation, it still said "ordered". Thanks for letting me know. Then, when the second order failed to show up, they offered to order the part a third time...for $100 more and NONE of the previous discounts or free shipping "for my inconvenience."
Thanks but No Thanks
CONTROL BOARD FOR GAS RANGE
Absolutely the worst parts supplier I have ever dealt with. Clueless and disorganized.
Replacement Stove top - not holding to their delivery date
Broken top, ordered replacement as it stated it was in stock and be delivered with a date that only left me without a stove for a few days. Status on Delivery showed - Incomplete, I contacted several times to understand where this was at. One agent told me I'd be contacted, another I would receive a tracking number, none of those happened. Finally received a date 2 weeks from the original, still without a stove. I would have ordered elsewhere if I knew the wait was this long, once again a bait and switch with Online orders that is trending.
Range Main Top (Black) 5304513965
I initially ordered the wrong part and when I called for a status update I was informed of that. The agent I spoke with cancelled the order and helped me order the correct part. That was March 2. It item showed an arrival date of March 22. That said, on March 6 I received the cancelled part and not the second part I ordered. Return was easy. However, since that time I have been awaiting the shipment of the correct part. The arrival date changed to April 5, then the 8th, then the 12th and so on. As of today the arrival date will be May 4. Seriously? Why can't you provide a straight answer as to why I can't receive my part. It's an electrical stove and the cook top is cracked. How do you expect someone to safely cook on it? It's not like a have an extra stove lying around. And customer service is very dismissive as their answer to my issue is to offer me a refund? Then what? I can't find the part anywhere else. So angry right now.
I placed order on Sept 1, 2020. Their website indicated it was on back order, but typically ships within two weeks. I began receiving notifications that it was still back ordered. After waiting one month, I called customer service and the representative informed me that their records showed I had received the part but it was damaged and they were waiting for me to return it for exchange. I hadn’t received anything, and the representative was able to see that the order number and customer information related to this issue wasn’t even close to mine. They informed me that unfortunately because of this “unfortunate processing error” my order was essentially taken out of the queue, and I would’ve received my part if this hadn’t happened. They apologized and said they put me back in line. I asked if I was going to be given expedited processing or anything and they politely said they would do what they could. I called back two weeks ago and was again told the part is on back order. After I didn’t accept the usual apology and “we’ll send an email with the status” answer, the representative said they would contact the vendor and see when I should expect the part. I waited on hold and then was told by the first of November. I called this morning and was once again, given an apology, and then shockingly, given 3 options. 1 being cancel my order today. 2, continue to wait. 3, Cancel but leave order open and I would be billed if the part ever does become available. I am completely shocked at how poorly this has been handled and how little interest, ownership, or urgency to resolve this by anyone I have spoken to. Two months waiting for a part I could’ve gotten from several other suppliers, if I was aware that it wasn’t going to come, and the expectations were incorrect; besides the fact I apparently missed my opportunity to get the part because of their processing error. If this is considered acceptable customer service by their company I have made my last purchase and am going to communicate my experience as a warning to as many people I can to avoid this same experience!
Lawn mower part
Ordered part, no delivery after 12 days. Canceled order, service agent said order was canceled would receive refund in 5 to 7 business days (I have the transcripts of the conversation) Get an e-mail 2DAYS LATER, the part has shipped. Get online and informed you can not cancel an order unless within 1 hour of placing order. Now I must PAY return shipping! Ordered the part from another vendor for less money and it shipped the NEXT day! No wonder why Sears is going out of business. Service agents are courteous but not as knowledgeable as should be. Supply logistics are screwed up.