American Residential Warranty - Overall Rating based on 24 reviews
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Friendly rep, super knowledgeable and patient
The person I talked to was super friendly and really knowledgeable about the company. They were able to answer all my questions and assist me in switching over from a not-so-great company to this one.
Kitchen faucet warranty coverage
Just had to get my kitchen faucet fixed because it was leaking. I thought my premier warranty would cover it, but turns out it doesn't include faucet repairs. I wasn't told about this when I signed up, so I was pretty bummed when they said they wouldn't cover it. Lesson learned - always read the fine print!
Home warranty purchase
When I first reached out about getting a home warranty, I talked to this wonderful lady named Karen. She was super nice and really knew her stuff when it came to the products and services they offer. Karen took the time to break down all the coverage options for me and didn't mind answering all the questions I had. Her professionalism and knowledge made buying a home warranty easy and even enjoyable. I'm so grateful for her excellent customer service and the way she pays attention to every detail.
Home warranty purchase
I recently bought a home warranty and had an issue with the bill that I needed help with. I got in touch with customer service and talked to a lady named Diana. Diana was super nice and friendly and knew her stuff. She was great at answering all my questions and made sure we were both on the same page with my account. She fixed the billing issue right away, which I appreciate. However, I wasn't thrilled about waiting on hold for over 46 minutes before Diana picked up. I've been a customer for a while, so I don't think that long wait time is right. Also, I had already tried to sort out the billing problem through the portal but was told it didn't go through. I asked for a refund on the $5 late fees because I had given them my new account number back in November. I'm wondering why they didn't update my account number last month like I asked them to.
Pool pump warranty claim
I recently had to get my pool pump fixed under warranty, and it was a total hassle. Dealing with the customer service was a nightmare - they took forever to answer my calls and were not helpful at all. It taught me a lesson to always read the fine print before committing to any service or warranty, because what was promised didn't match up with reality.
Home Warranty Purchase
I just got a home warranty and had a really good experience with the customer service crew. They sent me an email about a payment problem with my account and when I called, I actually got to talk to a real person right away. Her name was Karen, and she was really nice about my situation because all my accounts got hacked not too long ago and I had to cancel all my cards. She told me about a grace period for payment and suggested I call back with my new card info once I got my replacements. I was really grateful for the quick and understanding help I got.
Home warranty purchase
I just wanted to share about my recent experience with the customer service team. I had to reschedule a payment because of unexpected issues, and Ms. Karen was really understanding and helpful. She made everything so easy for me, which I really appreciated. Her professionalism and willingness to assist me were top-notch, and I was able to get back to my work without worrying about missing the payment deadline.
Home warranty service plan
I have to say, Kevin really came through for me when I needed help! I had been dealing with this issue for what felt like forever, and he was the only one who stepped up to fix it. He's practically like a superhero in my book. I hope I never have to rely on anyone else but him from now on because he's just that amazing. Thanks a bunch, Kevin!
Home warranty
I've been super happy with the customer service I've gotten from this company. The folks I've talked to have been so helpful and really know their stuff when it comes to the products and services. Every time I've needed help, they've always been quick and on top of things. I wouldn't think twice about telling others to check out this company if they need home warranty services.
Home Warranty Plan
I just got a home warranty plan not long ago and at first, I didn't get an email with all the info I needed. But, when I called for help, I was happy with the service I got. Andre helped me out, and he was able to get all the right details pretty fast. He found out that my email was wrong and fixed it right away. Andre took the time to explain my plan to me, answering all my questions in a friendly and smart way. All in all, I was happy with the way he helped me out.
Customer service experience
I just talked to this guy Andre it was customer service. Man, he was awesome! He helped me out big time with a question I had about my account. Not only did he give me the info I needed, but he also clued me in on some discounts for members that I didn't even know about. That's service, right there! Andre really knows how to take care of customers.
Warranty purchase
This company is such a scam. They told me I'd get a full refund if I canceled during the trial period, but when I tried to cancel, they totally changed their tune. The guy, Chris, flat out lied about the refund policy. It's insane that they can trick people like that. Stay away from this company, seriously.
Home warranty purchase
I just wanted to share my recent experience with a customer service rep named Karen from this company. It was actually pretty positive. Karen got in touch with me about a missed payment, and even though times are tough right now, she handled it all really well, with grace and professionalism. She was really nice and understanding, and it made me feel appreciated as a customer, especially with everything going on with the economy. It's nice to come across people like Karen who are great at customer service, even when things are rough.
Paying bill
I had to call customer service twice and wait on hold forever just to talk about a discount. I'm a disabled veteran and senior, so I thought maybe I could get a break. But nope, just ended up paying the full invoice without any help. Joel said to write a review for a discount next year, so here I am. Thanks, Joel.
Broken air conditioner
My air conditioner stopped working when we turned it on for service this year. We've had American Residential Warranty (ARW) since November when we were referred by a family member to another company and accidentally signed up for ARW. Now it's the end of May. We reported the issue back in March and took three days off for their technicians to come, but they never showed up, all three times. I asked for a new technician and was told I had to pay another $100 service fee even though they admitted they missed the appointments. I try calling every day, sit on hold for up to an hour, and request to speak to a supervisor, but they always claim none are available and promise to call me back, which they never do. This is turning into a very costly scam. Check the Better Business Bureau reviews, I wish I had before. You wait on hold for an hour while being told the wait time is only 10 minutes. At $80 a month, I would have saved money by paying out of pocket for repairs, taking time off work, the monthly fees, and the service fees. Don't get stuck in the same situation. My brother is a lawyer, so we will get this sorted out, but many people are probably left in a tough spot. Be cautious!
Home Warranty claim experience
I had a plumbing problem at home and tried to reach out to this company for help on a Sunday. Unfortunately, they don't work on Sundays, so I had to wait more than 24 hours to get my claim processed. When they finally got in touch with me, I was frustrated because the customer service reps were rude and unhelpful, and they didn't really solve my issues.
Changed mind about contract
Because of some financial problems, I've decided not to go ahead with getting a contract set up. But I gotta say, Joel was really polite, friendly, and helpful, which left me feeling good about the company. I'm grateful that they didn't push me to keep going with the service. I might think about starting a contract down the road when my money situation gets better.
Home warranty coverage
I bought a home warranty thinking it would give me peace of mind, but it's been a letdown. I filed a claim in October for a major repair and since then there's been nothing but delays and bad communication. The part needed is on back order, and we even missed out on Thanksgiving because of it. Now, with Christmas coming up, we're still without this important appliance and might miss out on the holiday too. The compensation they're offering doesn't make up for all the inconvenience and frustration it's causing. It's really disheartening to see no progress or solution from customer service.
Home warranty plan
I had a really awesome conversation with a customer service rep named Misty. She was so great to talk to and really made my day. Misty knew her stuff when it came to customer service and she took the time to explain everything so clearly. Even though I was struggling with money, she was so patient and kind. I wish more companies had people like Misty who really care about their customers and go the extra mile to help them out.
Home warranty purchase
The customer service rep I talked to, Karen, was kinda short at first, but got friendlier once we figured out it was a credit card issue. She was nice in the end. Btw, I think they should change Karen's name to something like Holly, for a more up-to-date vibe.
Review with most votes
Mixed Feelings about American
I have had experience with American Residential Warranty and I have mixed feelings about the company. On one hand, they offer a variety of coverage options and the process of si... Read onBy: Preston Weber