American Giant Reviews
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Reviews (20)
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Zip-up hoodie purchase
I got this zip-up hoodie from this company and it was just like they said it would be. It took about 10 days to get here, so shipping wasn't super speedy, but I'm happy with how the sweatshirt turned out. It's made of good quality material and it's comfy to wear, plus the design is pretty cool. Luckily, I didn't have to contact customer service because everything went smoothly with my order. All in all, I'm happy with what I bought and would definitely think about shopping from this company again down the road.
Hoodies and sweatpants
I've been a happy customer of this company for a while now and I gotta say, all the bad reviews I've seen don't match up with my own experiences. I just bought some hoodies and sweatpants for myself and as gifts, and I've always been happy with the quality and service I get from this company. The stuff came right on time, even during the crazy holiday rush, which was a nice surprise. The materials they use are tough and the stitching is perfect, showing off the great work that goes into each piece of clothing.
Black hoodie purchase
I just wanted to give a shoutout to this black hoodie I bought a while ago. I wasn't sure about it at first, but I gotta say, I was pleasantly surprised. The shipping was pretty quick for me, even though I've heard some people had issues. The fit is spot-on, and the material is super nice and heavy - just the way I like it. It's got plenty of room under the hood, which is a big relief because a lot of hoodies these days seem to forget about that. Totally worth the price for the quality.
Socks and sweatpants
I mean, everything I bought was pretty basic, but man, it's super comfortable and durable. I always feel like I'm splurging a bit too much (since it's nothing fancy), but I keep coming back 'cause they just fit so well and feel so cozy. Never thought I'd drop $12 on socks or $80 on sweatpants, but now that's all I rock. And let me tell you, now that I'm working from home, those sweatpants are basically my uniform.
Purchased a hoodie
I had a really bad experience with customer service. I've been a loyal customer for a while now, but my recent purchase was a disaster. The tracking info was off, the shipping was slow and seemed sketchy, there was no phone number to call, and my emails were totally ignored. I won't be spreading the word about this brand anymore.
Rad sweatshirt
I ordered this really awesome sweatshirt forever ago, but I still haven't gotten it! I've sent them a bunch of emails and haven't heard back from anyone. It's really frustrating to have to wait this long. I really hope I can get my money back because this is just dragging on.
High quality items
The first shipment mistake was really frustrating, and the regular shipping was just not that great. But once I contacted customer service and waited for a bit, they sorted everything out and sent me the right order. The stuff I got was really good quality, so I ended up buying more things.
Order was a letdown.
I really wish I had looked at some reviews before buying from this company. It's been almost three weeks now and I still haven't gotten any tracking info or heard back from customer service about my order. It's just really disappointing!
T-shirt purchase
The t-shirt I bought was really good quality, but man, their customer service was a letdown. I paid top dollar for that shirt, and when I had questions or issues, it felt like they just didn't care. It's a shame that a brand with such a good reputation dropped the ball on something as basic as customer support.
High-quality products but disappointing customer service
I recently bought some really nice stuff from this company, but honestly, the customer service was pretty disappointing. It was super annoying to wait so long for just a simple email response. Nowadays, it's kinda crazy for a company to not have a quick and helpful customer service team. I get that times are tough with the pandemic and all, but waiting four days for an email reply is just not cool. It's a bummer because the products are actually really good quality.
Clothing items
I recently bought some clothes from your store online, but they still haven't arrived. I reached out to your customer service to check on my order, but got no reply or update. It looks like a shipping label was made, but the postal service said it was "defective" and couldn't deliver it. After reading other reviews, it seems like I'm not the only one dealing with this issue. It's frustrating to see this lack of communication and customer service causing problems for loyal customers. My experience with my order and customer service was pretty bad overall.
Lightweight Hoodie
I've been really let down by the customer service at this company. They sent me the wrong item in my order, and I've been trying to get in touch with them but no one's getting back to me. I've sent them several emails, even included pictures of the wrong item, and I used their "urgent" customer service email, but I still haven't heard anything. It's frustrating and disappointing that they're not even acknowledging my problem. I've been a loyal customer and have ordered from them many times before, so this lack of communication and support is unacceptable. I really hope they step up their customer service game so other customers don't have to go through the same thing.
Delayed shipment and poor customer service
I've been a loyal customer for a while now, but I'm feeling really frustrated with my recent experience. I placed an order and got charged right away, but it's been days and my order still hasn't been shipped. I've tried reaching out to customer service twice, but haven't heard back at all. It's kind of disappointing to see this lack of communication and follow-through from a company that I used to trust.
Christmas present
I bought a Christmas gift from this company not long ago, but it ended up not fitting my wife right when she tried it on. I tried to return it after the 30-day window had closed, but their policy is strict about that. Even though they said there was an extended return period for purchases made after a specific date, their website hasn't been updated to allow for that. When I tried to reach Customer Service for help, the phone line was always busy, and there was no other way to get assistance. Now I'm stuck having to dispute the charge with my bank, which is a huge hassle and takes up a lot of time. The customer service and lack of communication from this company has really turned this whole thing into a bad experience for me.
Missing items in order
I bought two hoodies and a pair of pants recently, but I only got the pants. I've been trying to get in touch with the company, but haven't had any luck. I've sent several emails, but only got automated responses. It's been super frustrating not getting any real help. They finally got back to me and said they would send out the missing items without extra charge for shipping. Now the problem is I still haven't received a shipping confirmation and they're asking for reviews on stuff I never got. This lack of communication and professionalism is pretty worrying.
Oversized hoodie
I recently ordered this super cool oversized hoodie from this one company, and I gotta say I was pretty bummed out by the whole shebang. I waited a whole week, seven business days, and didn't get a single update on my order. So I hit up their customer service to ask what's up. Turns out, they didn't even have the hoodie in stock even though the website said they did. This got me wondering if the whole company is on the up and up, and if anyone else got duped like I did. Now I'm in wait-and-see mode to find out if they actually come through with giving me a refund.
Review with most votes
T-shirt purchase
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