BelleLily Reviews
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Clothing
I purchased two shirts from Bellelily and one was over a size to small and the other fit very poorly. I requested a return and before they would consider a return, they requested I put the clothes on, take a picture (in good lighting) and send it to them. They also wanted my measurements sent to them. Given that one of the shirts was so small I could not get it on, I refused to send them a picture basically on me in my ....
Stay away from this company unless you know you'll just keep whatever they send you. Shein is much easier to deal with for basically the same price point.OVER $200+ IN CLOTHING - I CHECKED THE SIZE GUIDE BEFORE ORDERING TOO!
Nothing fits, has the described quality or pattern as pictures or described. The website clearly stated I can return for a full refund if in original packaging, unworn and tagged. When I received my item there was an address on the label titled "send all returns to:" with a US address - but that bag was mistakenly thrown out. I went through all the motions to request a return over the span of 2 + weeks and I am getting the shaft from this company. They take their time requesting pictures - which i send. Then they only offer me a partial refund. Now they offer for me to send back to China on my dime for postage. But the very best part: ALL OF MY EMAILS TO THEM ARE GETTING RETURNED (from 2 separate email addresses) because they mark me as SPAM! I am unable to reply back to their emails without it getting kicked back. I send as a new message - it gets kicked back. I send from another email address with the prior correspondence attached and I get one reply (without an acceptable solution) and then I AM MARKED AS SPAM AGAIN. This is a joke. I want to return these in the US as stated on their website. Nothing has even been TRIED ON - that is how misrepresented these sizes are - and I've done everything right! Please see attached for examples of the BS correspondence from this company and all of my BLOCKED attempts at resolving this.
I am CLEARLY not the only one this company jacks around. They are bad behavior and scammers! The return label had a US return address on the label! It stated in order to return that it needed to be approved by contacting their customer service! Their customer service has played this game for over a month! I cannot wear any of these items of clothing! I am a size M and wear a M-L because I do not want things to be too tight - I wanted a baggy look in some of the items ordered and I ordered WAY UP in size and they DO NOT EVEN FIT ME AS THEY ARE TOO SMALL! I even ordered 2XL items! The material is cheap, the colors off and the return policy is bull ...! Please please help me! This is not fair and I checked with USPS and it would cost me $263 to send back these UNWORN, UNOPENED items that I tried to return in the first 2 days of receiving! I am playing by all of the rules and I was scammed and mislead by the advertising of their products in quality, size, color and return policy! I do not want a partial refund, I want to return these items for a FULL refund to the address on the label that I so very much so wish my husband did not mistakenly throw out! This company is unethical and I feel like my purchase is not protected even with PayPal if I still need to prove otherwise! And a side note - all of my correspondence through email with them is STILL marked as spam and all get bounced back to me - as Bellelily immediately emailed me when I opened this claim and asked for me to close this claim and accept store credit for a partial amount... Funny how it took them weeks to respond prior but as soon as I opened a Pay Pal claim against them they responded within 2 hours. Please let me know if you need any other proof of correspondence or pictures of what I did receive vs what I should have! Thank you for your time!Jacket
I would not recommend anyone use this site. I ordered a jacket online and then tried to return it (too small/colour not right/style not right) but customer service just sent me a flurry of emails fobbing me off (asking me to send photos of me in the jacket very weirdly so that they could send them on to their "suppliers") and only offering a 30% refund instead of a full one. I would be very sure you want the item(s) you order because unlike other normal clothing sellers/distributors you will not get a refund.
Shirts and shorts
Took almost a month to arrive and the quality is super poor. Very disappointing awful quality, sizes are way off and the material is paper thin with absolutely no give… I’m assuming this all came from China. I spent almost $70 and never get to shop for myself so I’m not happy at all ????
Clothing
Horrible customer service takes them hours to fix problems, they ignore all the issues never got replacement for missing item , never ever give refunds
Agree Gene! It’s garbage from China. Don’t trust the positive reviews. It’s a scam!!
Clothing
I didn't get two things I ordered and also received the wrong size. I send a screenshot of my order with order number and manually inputted my order number with product numbers. No one responded on Facebook, Instagram or email! Do not buy here. They have no customer service. Buyer beware!
Shirt
Great company to work with... ran out of my size...offered to send me anything else to replace it and then sent one for my daughter and now they have my size back in it and are sending it!! I’m so happy!!!
Clothing
Ordered twice from this site. The second time the items I received were not only poor quality but didn’t fit properly. There is no packing slip or information on how to return the items. I emailed the company who was not helpful whatsoever in the return process. I went back and forth multiple times with them. They continued asking me what my measurements were as if I had no idea how to order clothing. I continued to ask why that is relevant as I just wanted to return the items. It wasn’t until I left a review of my experience that the company then changed their attitude and said it was expensive for me to return the items as I would have to pay shipping to Japan. They continued to ask me to remove my review of their company and offered me partial money back on my order. Mind you an order that I will never be able to wear nor return because the shipping is probably more then the items themselves. I have never experienced such awful customer service in my life and I purchase a large number of items online. So save your money and your sanity and don’t order from this company.
the best and great service is a very nice and very impressed
The best and great service is the very impressed with the highly recommend
I am very nice and amazing experience
I am very nice and amazing experience
Very comfy.
I highly recommend their clothing to you. Very comfy.
Shirt
I am going to recommend them to everyone without any issues at all
Shirts
Really impressed with their clothing style. They provided me the best quality shirts. Highly recommended.T shirt
The quality of product is excellent. The service is very friendly. I would love to recommend them.
Cloth
The cloth was so good. Really amazed with their quality. ❤️ would love to shop more.????
Good!!!
The dress quality was so good. Amazed by their services.
Good.
They helped alot for my friend's wedding shopping. Truly amazed with their quality.
Perfect condition
It's so easy to shop from here. Really loved their design. Highly recommended.
Excellent!!
Got an amazing dress for my sister's wedding from them. And it turned out to be the best. They really got it right way. The quality of cloth was upto the mark. Truly amazing.
Shirts
Got my shirts from them. And they were absolutely worth everything. Truly amazing clothing with a great quality. I would definitely shop from them again. ❤️
Review with most votes
3 shirts
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