Bugatchi - Overall Rating based on 21 reviews
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Satisfactory purchase but horrendous customer service
I just bought something from this company and I'm really upset with how they handled things. Their customer service was terrible and their return policy was just not fair. You'd expect better treatment from a company that sells expensive stuff. But nope, they let me down. I won't be buying from them again.
Expensive shirt quality
I recently bought this really pricey shirt, but I was bummed out to find a hole in it. I thought for the amount of money I spent, the quality would be top-notch. So, I decided to contact the customer service team to see if I could get a replacement or some sort of compensation. Sadly, their response was a letdown. They said they wouldn't replace the shirt or offer any compensation for the defect. It was disappointing to see a brand that brags about selling top-of-the-line products have such poor customer care and support.
Chelsea Boots
I just picked up a brand new pair of Chelsea style boots and let me tell you, the quality is top-notch. The build and leather feels really nice. I'm definitely satisfied with my purchase and would definitely suggest it to anyone on the lookout for some stylish and long-lasting boots.
Leather jacket purchase
I was really let down by the leather jacket I bought from this brand. The leather doesn't feel real, it's more like cheap plastic. The size is good and it looks nice, but the low-quality material ruins the whole thing. I paid a lot for it and expected much better quality.
Swimsuit purchase
I just bought a swimsuit online, but when I got it, I wasn't happy with it. So, I tried to return it. But here's the kicker - turns out they don't take returns on swimsuits, which is different from what the website said when I bought it. That mix-up really irritated me. Right now, I'm dealing with my bank to dispute the charge because I never got my money back and their customer service wasn't great.
Online shopping experience
The website really needs a major update, it seems like it's outdated from back in the early 2000s. I was expecting a more stylish and current look, but it just didn't hit the mark. But, the good thing is the customer service was excellent. I had a question about my order and they got back to me right away and were super helpful. Plus, the return labels they provided made sending items back super easy.
Dress shirt purchase
I had a really frustrating time shopping on this website. The way you move around the site is confusing and full of glitches. Every time I tried to check out a specific item, I got sent back to the start of the options. It took forever to browse through everything, and I got so annoyed. On top of that, I couldn't remove things from my wish list without adding them to my cart first. Dealing with these problems made my shopping experience really bad and I was not happy with the service at all.
My order not available
I was so bummed out when I found out that the shirt I liked wasn't available in my size. It was frustrating! Now, my friends and I are planning to go shop somewhere else. The customer service was just not up to par.
Classy shirt but $$$
I was pumped when I snagged this really cool shirt that totally hid my stomach, but the 100% cotton fabric felt strange at first. I figured it was just part of its charm, you know? But when I tried to iron out some wrinkles, they didn't budge after the first go-round. And after only an hour of wearing it, it was all wrinkled from a car ride! Not cool for a pricey shirt, man!
Dress shirts
I really like the little details and the quality of the dress shirts I've bought from this designer. The stitching is really good, and the shirts are top-notch in terms of design and quality. I haven't tried their sport jackets yet, but from what I've seen with their other stuff, I bet I'd like those too. Some of the socks might wear out a bit earlier than you'd think because of the fancy stitching, but I still think Bugatchi is the best choice for dress shirts.
Fast delivery, satisfied with product
The delivery was super fast, and the product I got was exactly what I was expecting. I was actually pleasantly surprised by how smooth the whole shopping experience was, and I'll definitely be coming back as a regular customer.
Gray jeans and a shirt in gray tones
The clothes I got from here were just what I hoped for - really good quality, super stylish, and arrived quickly. The packaging was really nice too, it made the whole thing feel more special. The only thing is, some of the shirt colors are a little unpredictable, but this time it all came together perfectly. I ended up with a matching top and bottom Bugatchi outfit without even planning it, and I absolutely love how it looks for a night out on a Friday.
Online shopping experience
The website is so hard to use. It's almost impossible to switch between pages without getting mad. The scrolling is all messed up and makes it tough to find stuff. And trying to use a coupon at checkout is like solving a puzzle. They really need to update the website to meet customer expectations.
Chinese-made clothing
I thought the clothes I bought were Italian, but turns out they're made in China. I was really hoping for that top-notch Italian quality.
Shirt purchase
The customer service at this store was really good. They were quick to reply to my questions and helped me solve any problems I had. But, I was kind of let down when I found out the shirts I ordered didn't fit like they used to. It was frustrating trying to figure out the right size, and I had to keep going back to exchange them. They should either give better sizing details online or make sure all their clothes fit the same.
Slow website
Man, this website is ridiculously slow! I tried to do some shopping, but it was taking forever to load and getting stuck all the time. And on top of that, I couldn't even edit or delete stuff from my wish list. So frustrating!
Oversized items
I recently bought some clothes from their website and man, was I let down. The sizes were way bigger than what I normally wear, and on top of that, they wouldn't let me exchange or get a refund for items that were half off. That inflexibility really turned me off, so I won't be coming back to shop with them again.
2 polos, 1 quarter zip
I was really disappointed with my recent order experience. I bought 2 polos and a quarter zip and spent a good amount of money, but I never got the package. The carrier said it was signed for by one of my workers, but they were on vacation that day. It's sketchy that there was no signature, just a name, so who knows if the carrier just made it up. I didn't get my package but I still have to pay for it. It's not right for me to be punished for their mess up.
"Overpriced nightmare shoes"
I recently snagged a pair of shoes on sale for a steal, but man, were they a major disappointment. They looked so good online, but when I finally got them and tried them out, they were beyond uncomfortable and just poorly put together. It's like the folks making those shoes had no clue. They were supposed to be sneakers, but they were stiff as a board. And to top it off, the brown color started smudging into the white soles from day one, only getting worse with each wear. Total nightmare. Those shoes are never seeing the light of day again.
Clothing purchase
I just wanted to share that I recently bought a bunch of clothes online and had a really good experience dealing with the customer service rep who checked over my order.
Review with most votes
Excellent products
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