Hautelook - Overall Rating based on 22 reviews
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Boots purchased
I bought a pair of boots for my husband's birthday back on February 7th. They sent me an email on February 10th saying sorry for the delay because they were super busy. I was cool with it at first, but now it's the 17th and I still haven't heard anything about my order. It's frustrating when they promise quick shipping and don't follow through, especially when it's a gift for a special occasion. Super bummed about the lack of communication and transparency.
Cute clothes
Oh man, let me tell you about this terrible experience I had while shopping online. I found this super cute store and ordered some clothes, but it took forever for my order to arrive. When it finally did, it wasn't even the right stuff! Can you believe it? And now they won't even give me a refund, it's so frustrating. I reached out to complain, but haven't heard back yet. Their customer service is seriously the worst, I swear I'm never buying from them again. It's just a huge bummer ?
Recent shoe and backpack purchase
I just bought a pair of stylish shoes and a trendy backpack from Hautelook that I had been wanting for a long time. Ordering was a breeze, and my package arrived in great shape. But since it was my first time buying from Hautelook, I didn't know about their customer service problems. The issue I ran into was that my order got split - the backpack was already on its way while the shoes were still "processing." It was frustrating because the processing time had already passed, and I had no idea what was going on with my shoes.
Eye shadow palettes purchase
My experience with this company was extremely disappointing. I ordered some eye shadow palettes, but when the package arrived, the items were not wrapped properly and all the makeup was broken. On top of that, they messed up my order by sending me eight incorrect items. It was really frustrating to have to deal with their mistakes over and over again. Their solution was to give me a discount on my next order, which I thought was pretty insulting considering how many errors they had made. When I brought up my concerns, all they could do was file a report and offer no real solution. I decided to end my relationship with the company and close my account. Dealing with their incompetence just wasn't worth my time and energy.
Dressing stylish for less
I really enjoy shopping on this website because they have awesome deals on super stylish clothes. It's a great way to keep up with the trends without spending a fortune. But man, dealing with returns is a total nightmare. If you decide to send something back in the mail, get ready to wait a crazy long 17 days to get your money back, and they even make you pay for the return shipping. And to top it off, there have been times when they've sent me the completely wrong item. But even with all these problems, I still think the website is worth it for the amazing deals they have.
Late notification of product unavailability
I recently ordered a product from Hautelook, and man, was it a letdown. I thought I had snagged the perfect Christmas gift for my boyfriend, but then two weeks after ordering, they hit me with the news that they couldn't send it. I was left scrambling to find a replacement gift before the holidays rolled around. It would have been great if Hautelook had given me a heads up about the product being unavailable sooner. That would have saved me a whole lot of stress and hassle.
Unreceived order
I ordered something and got charged for it, but the problem is I never got what I ordered. I tried calling them twice and even sent three emails, but they just kept saying it was shipped when it clearly wasn't. Dealing with a company that seems clueless is really getting on my nerves.
Shoes
I recently bought some shoes from Hautelook and honestly, it was kind of a letdown. I was really looking forward to getting my order, but instead, I ran into a bunch of problems that just left me feeling annoyed. First off, I had to contact customer service a bunch of times just to get a refund for something I was returning, and that should have been a simple thing. Then, to make matters worse, some of the stuff I paid for was actually sold out, and there were things missing from my order altogether. It's just really disappointing when a well-known store like Hautelook doesn't pay attention to the little things and messes up this badly.
Slippers exchange
I just bought some slippers from this store, thinking they'd be a nice comfy addition to my shoe collection. But when they got here, they were too small. I was bummed to learn that if I wanted to swap them for a bigger size, I'd have to fork over money for return shipping and an extra fee for the new pair to get to me. It was gonna cost me way too much to do the exchange.
Cart removal issue
I had a frustrating experience while shopping on this website recently. I added items to my cart and went to check out, only to find that some items were taken out without my permission. It's just like someone snatching things out of your physical cart while you're shopping. I expect the items I pick to stay in my cart until I decide to take them out. This whole thing has me thinking twice about shopping on this website again.
Denim Jeans
I bought two pairs of jeans from Hautelook a while back and I've been super let down with how things have gone. It's been 7 weeks since I placed my order and I haven't heard a peep about when I'm gonna get my stuff. I've sent a bunch of emails to Membercare but I'm not getting any answers back, so I have no idea when (or if) my order is ever going to show up. This whole situation is really getting on my nerves, especially because I was really looking forward to having those jeans for my trip.
Great discounts
Hautelook is my favorite website for snagging top-notch brands at discount prices. I really like how simple it is to check out prices and different brands to find the best deal. They have amazing photos and models showing off their products, which helps me choose wisely. Even though some items might take a bit longer to arrive, the savings make it totally worth it. I totally suggest Hautelook to anyone looking to grab some awesome deals on their favorite brands.
Order cancellation struggle
I tried to cancel my order because I changed my mind, but it was impossible! I called HauteLook right after I placed my order, but they were closed. The next morning, I waited forever on hold just to be told that it was too late to cancel. How was I supposed to cancel within two hours if they weren't even open? So frustrating!
Awesome deals
I've been shopping at this place since 2011 and I gotta say, they always have the best prices and all the cool brand stuff you're looking for! The customer service is really friendly and quick to help out. I really enjoy shopping here and I always end up finding something that I love.
Recent online shopping experience
I wanted to share a recent bad experience I had with an online store where I've shopped for years. I thought it was my go-to place, but they sent me a letter saying they cancelled my account because I return things too much. I was really surprised by this, since I thought it was normal to order a few things and send back what doesn't work. With how busy I am going to lots of weddings and events, shopping online has been a lifesaver for finding the perfect outfit for each occasion. I also have health issues that cause my weight to change, so I have to order different sizes to get the right fit.
Shoes
I really liked the product selection and prices at Hautelook, but I was pretty bummed by the customer service. I bought a bunch of shoes, but then had to return them because of a sudden back surgery. When I went to Nordstrom Rack to return them, they told me about a new return policy that made the window shorter. Even after explaining my situation, they wouldn't take the shoes back and I left feeling let down. So, I reached out to Hautelook's customer service to try and fix things, only to be told I could return the shoes but with a hefty 50% restocking fee attached. That just didn't sit right with me, it felt like I was getting punished for a medical emergency, you know? I was really surprised that a company connected to Nordstrom, known for their top-notch customer service, would handle things this way. It made me feel like they didn't care about my loyalty or business at all. Because of all this, I've decided to stop shopping on Hautelook's website.
New Shoes
I got these awesome shoes from Hautelook and let me tell you, I'm obsessed with them! Their website is super user-friendly and I had a blast checking out all the different deals they had going on. The only bummer is that some things are a bit pricey, but it's all good because you get to choose what's worth splurging on. Plus, the cherry on top is that you can shop from multiple events and still score free shipping when you purchase everything at once. It's a win-win situation!
Shoes
I'm so excited about these new shoes I got, they are super cute! I really love them, but it feels like it took forever for them to arrive. I ordered them on November 29th and they didn't show up until December 16th, ugh.
Clothing items
I bought some clothes from this website not too long ago, and man, let me tell you, the customer service was a real letdown. I wanted to return some stuff and get a refund, but the online support was useless and totally rude. The person I talked to only gave me a tiny credit that didn't even come close to covering what I spent. Then, when I asked for more help, she straight up ended the chat before we could even figure things out. It made me feel like they didn't care about me as a customer at all. I won't be coming back to shop here, that's for sure.
Cute clothes
Oh my gosh, you guys, I am seriously obsessed with this website! I recently bought some super cute clothes from here and they were just as described. And can we talk about the amazing deals they have on all the trendy brands?! The shipping does take a bit of time, but they give you a heads up on when to expect it so it's not a big deal. And the cherry on top is that if you end up not liking something, you can return it for free at a Nordstrom Rack! That's some top-notch service right there!
Review with most votes
Big hub of styles
This should be "Hotlook" instead"Houtelook" Super collections of T shirts, Raincoats,shoes,bags ,men's short T-shirts shoes and many more.Whatever I picked ... Read onBy: Sharon