Himiway Reviews
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bike rack
Ordered a bike rack and told it would ship in August 2021. Product was shipped immediately delayed due to bad label. Then shipped to Georgia near my house and missed 2 delivery dates for unknown reasons. Missed 2 days work as they require a signature for delivery. and they never showed up. After scheduling a third delivery, Himiway had the rack shipped back to California for unknown reasons. Himiway keeps saying be patient. Patience is over. They cant explain why the item destination was changed. Where is my refund?
should be note recommended
Himiway cruiser
I LOVE this bike. Rides and looks great. I have delt with customer service and they have been responsive. They do call back and they do answer email. I haven’t delt with a major issue with them, but so far they have been fine
Cruiser
Perhaps they generate FedEx mailing labels and tracking number and send you the tracking number as though it has been sent. Until they slap that label on the box and it is picked up, the only thing you will get is... pending.
Step through
My bike was damaged in shipping. I had to fight and fight to get them to acknowledge responsibility and then was forced to wait for 5 months to get a replacement...after they made me send them thirty dollars to ship a part I did not need and could not have cost more than two dollars to mail.
STAY AWAY FROM THESE PEOPLE. If you need service, you are screwed.2/ Himiway step thru e-bikes
Love these bikes. They sell for a good price. Solid frame. Powerful 48W Battery and 750W Motor. They came with several free accessories. They are great on the beach sand with the 4" tires. You can go for miles with hardly any effort. I would definitely recommend these bikes.
Billy B.Cruiser
Great bike for the money!
Your on your own though... if you need any warranty work done.
Some advice would be nice as well!Scary Company
Stay away. Bad customer service. 8% fee if you cancel your order. Of course they don't tell you that upfront. If you call the number he will just tell you that you need to email them and that they don't come on until 5pm. Something fishy about this company.
Stepthru cruiser
Price was right but customer service sucks,an delivery is awful I'm steal waiting for my bike an I ordered on dec.6 the tracking said last sat. Then it said pending now nothing.would not order again from himiway.my neighbors ordered two from bolton bikes an got theres in 1 week.next time I'll order some where else.
Still waiting for my step thru cruiser ordered dec 6 customer service sucks, would love to get my money back.never buy here again. Customer service sucks an deliver is a joke.the owners dont care about there product or there customer's if they did they would fix the problem an talk to you to reassure you that they would take care of you.
Himiway Cruiser Fat bike
The bike is nice for the price, but don't break any parts. I can't get a replacement cassette for mine. I damaged the one that came with it and now I find out that the one they used Shimano MF-TZ500-7 is different from all the other Shimano MF-TZ500-7 that are being sold. they use one that connects completely differently and the ones available won't fit or work. SAME PART NUMBER.
Like everyone else is saying, customer support is terrible, everytime I fully explain the issue, they respond with a one-line email that doesn't help at all. My bike is completely useless and nobody there will help me with a solution.Electric step through bike
Before ordering called to make sure I could get through to someone in the company in case I had any warranty issues. $1400 is a lot of money.
Received a return phone call in less than 30 minutes, was helpful and answered questions..... ordered 2 bikes, they were both delayed more than the estimated 6 weeks. (They were coming out of Oregon, which at that time was having fires, and I was told this was the reason for the delay) Both got shipped on the 8th week and one arrived within a few days, the other showed it was sent to Canada. ( I am in California) When it finally arrived 2 weeks later it came with the wrong charging cord. The cord was designed to be used in the outlets similar to Europe, not the United States. It also had a different name on it which I am guessing is their European branding.
I sent an email to customer service, and received a response from someone named Eric within a day. I had to take photos of the bike serial numbers and the bike and send it to him. After about a week they did send the charger designed for outlets in the United States.
After getting a flat tire on the rear wheel, needed to remove the rear wheel to replace or patch the tube. One of the nuts on the rear axle was stripped as I took it off, as was the bolt. Therefore I could not resecure the wheel after fixing the tube. Once again I reached out to customer service via email, to let them know about the issue. Did not hear back for 2 days so I called number listed at bottom of Eric’s email. No answer so I left a message. Received a phone call back in less than a half an hour stating that this was the sales department and to reach customer service you would need to email them. I Let them know I had but had not heard anything back yet, and that is why I was calling. Sales person told me that customer service is a different part of the company and there is no phone number for them that he could give me. Just to email them again.
Did email again, and did receive an email back from Eric.
He requested pictures of the issue. I asked for his recommendation of the best way to fix it and solve it. He said they would replace the motor hub which is one piece, and had me order a part from the website for $99. That would be a deposit they would hold until they get old hub back. Did receive a new hub, but it only had the nut that goes over the electrical wire side and not the other one. The previous one was slightly stripped so I did not want to reuse that one. Thought it would be easier just to find one locally to replace it, but local bike shop did not have a replacement, they recommended local hardware store which also did not have the exact replacement. I tried ordering one online from a different place but was not the right one.
I emailed customer service again, and it has been two days with no response. I tried calling the number at the bottom of Eric‘s last email again to see if maybe they had improved their customer service situation or I could find a way to connect other than email.
Received call back in less than 30 minutes from the same sales person letting me know they received my message, but could not help me. I would need to contact customer service and send them an email. I let him know that I had sent them an email but had not received a response yet. I shared with him that this bike was a daily commuter to work, and has been out of commission for at least three weeks now trying to get this issue taken care of, so I was needing to pay for other forms of transportation each day to get me to work. He told me again there was nothing he could do, and that he had already gone out of his way to call me back to let me know that email is the only way to reach customer service.
I told him that I am frustrated that I now have a giant paperweight for last 3 weeks, and that if I want to call and order a bike and give the company $1400 I receive a call back each time in less than 30 minutes, but when I try to talk with someone from customer service regarding issues underneath my two years warranty, there is no phone number for me to call and no one is getting back to me.
He asked me if I was done?....
Done with what, I asked
him. With telling him my frustration? Yes I answered, and that it seems odd to me that you have no way of contacting this other person within your company through email or phone.
He said he was done with the conversation, that I was mocking the company, and that he already went above and beyond to call me back and redirect me again to email.
This was the type of issue I was hoping to avoid, especially with a specialty item that I cannot get replacement parts easily for. I had mistakenly assessed The voice to voice quick responses from the sales side before ordering, as something that would carryover on the customer service side. Definitely not the case.
The components seem like they’re heavy duty. I think the issue comes that with reality of so many moving parts there will be hiccups and bumps just as if you were buying a new car. The hope is that the company will stand behind their product and quickly and efficiently help repair and make right whatever issues there might be. Two year warranty is of NO VALUE if you cannot actually talk to someone or get correspondence back.There customer service sucks
Eric is a straight out liar. I'm now 23 emails in with himiway in just over a month. At one point was told i could buy part from their website. But it was not available to ship. Huh? Do yourself a favor and buy rad or bolton!! Oh btw there so called founder/ceo was an american who did so marketing for them briefly. There whole foundation is built on lies!!!!
When we called and explained our frustration with delivery being a month late, we were told we only wanted to hear ourselves talk and they hung up. They would not answer again or return any calls since. AVOID, AVOID and AVOID these terrible business people.
Himiway Cruiser
I have had an absolutely terrible time with my Himiway experience. When I placed my order in late-June, I was told that the delivery date would be by the end of August. The bike shipped on August 31st. Obviously I wouldn’t receive it in August, but I understand, there is a pandemic on. When it shipped, I was told that it would arrive September. The initial notification of shipment said the bike would be delivered September 4th but it did not arrive until the 8th. When it did arrive, the front forks were damaged and I was not able to install the front wheel, that is when I began to experience all the bad things I had read about Himiway customer service first hand. There is no point of contact for Himiway customer service outside of China, so if you are in the US, expect to get a since email response a day – I have been dealing with my issue for over a week now – by which I mean I have written three emails and received two responses.
I had to wait a week for a replacement fork to be sent from China. Once it finally arrived, I had to find a bike shop in my area (Washington, DC) that would install the new fork. Unfortunately, I have yet to find a shop in my area that is doing mobile visits at this time and I do not have the means to transport 70+ pound disassembled bike anywhere so I have no idea when I will actually be able to enjoy my bike.
There is a phone number on the Himiway website, which I called to see if there was anyone I could actually talk to about my problems. I left a message and received a call back about an hour or so later. The official Himiway representative who returned my call would not give me his name, openly mocked me for being upset that I was having the issues I had, told me point blank there is no one outside of China who can help me with customer service, raised his voice and talked over me when I was trying to speak, and ultimately hung up on me. I can not in good conscience ever do business with this company again, nor recommend them to anyone, anywhere, ever.
When I was doing my research on an eBike, it came down to Himiway and Rad. When I saw the small (but growing) voice of customers and experts saying that Himiway is great UNLESS you have to deal with their customer service, I should not have taken the gamble. Hopefully someone will be able to learn from my mistake.I had the same experience. When I finally received my bike that took 9 weeks the rotor was bent.After calling customer service they said you have to email support.I took video and sent it.They told me to buy 1 on Amazon and they would reimburse me.What kind of crap is that.Itold them to send me the part and I have emails after sending them the video of them saying yes your disc is bent go buy 1.Then in an email they said for the delay on the bike being delivered they would send me a phone holder this is in an email.This morning they email me saying they haven't sold them since april.I asked them if they wanted me to forward the email and no response on that.Bike looks good but all of those problems and I still cant drive the bike
I wish I had read any of these reviews BEFORE placing my order. I should have realized when their Facebook page does not allow for reviews to be left. TERRIBLE company. I bet y’all talked with John.... THE ONLY supervisor there.
Bike
ordering was ok, but I REALLY wished I had read the BBB complaints before I placed the order. The salesman I spoke with was very rude and left no doubt that this is not a customer oriented website--****be mindful and go to the BBB before placing an order. You can see from the answers they gave in their complaints that you don't want to give these people your money without a full review of their policies and don't expect any kind of quality customer service. Within 4 hours of placing the order-my son realized that this particular bike would not fit onto his car safely-we'd planned to order a lighter bike from the site instead-but now--no way! Waiting for a confirmation to the cancellation and for 4 hours of "processing time" (mind you-shipment won't be for over a month) it will cost him over $100 USD for their cancellation fee. (automatically 8% if the item hasn't shipped no matter how short of a time the order is in) The most amazing thing was how rude the salesman was about the whole thing!! bad experience!!!
I was going to buy a bike from himiway but after reading the reviews about the bad customer service I'm going to buy from a different company. I expect good customer service if I'm going to spend almost 2 grand
Review with most votes
Cruiser
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