Lily & Roo Reviews
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Gold hoops with pearls
The gold hoops with pearls I got from this company are top-notch. They not only look amazing but also go so well with my pearl necklace. I had a hard time finding easy-fitting earrings for my achy, arthritic fingers, but the folks at this company didn't just brush off my concerns. They really went out of their way to help me. They listened to what I needed and even sent me some clear photos of the earrings and openers. Their customer service was fantastic, and they paid attention to all the little details. I want to give a big thank you to them for their wonderful support and wish them all the success in the world. I'll definitely be recommending them to my friends and I'll be a repeat customer for sure.
Jewelry purchase for daughter
I recently bought some jewelry for my daughter from this store and I have to say I am really impressed with the quality of their products. The pieces are not only well-made but also incredibly beautiful. I did run into a small problem with a necklace that wasn't working right, but the customer service team at this store quickly gave me a replacement with no issues. Their fast response and how they handled everything really went above and beyond what I expected. At a time when good customer service can be hard to find, it was nice to see this level of dedication and care from a store. I will definitely be coming back for all my future jewelry needs.
So classy looking bracelets
Lily & Roo, I was suggested this online store by a common friend. We met in a house party and I saw her bracelets, it was such a beautiful bracetls, very unique and all ancient looking vibe from it, so classy. I had to ask to her, she told be about the website. Loved the moment I start exploring their other products. They offers necklaces, rings, bracelets, anklets, and earrings in every possible style, color, design and so much more.
WHen you book then, they send such beautiful packaging, with branded polishing cloth, and a gift box, quite adorable to keep. I got my order in 6 days which is fair.Freshwater pearl necklace and matching bracelet
I just bought a freshwater pearl necklace and bracelet set from this jewelry store, and let me tell you, I was blown away. The pieces are seriously gorgeous and super one-of-a-kind. I got them as a gift for my friend's 30th birthday, and she loved them. The only downside was that the bracelet seemed a little small when it arrived. I reached out to customer service, and they were on top of it. They quickly set up an exchange for a larger size. Everything went smoothly, and I was happy with how it all turned out. Plus, the packaging was really nice and added to the whole experience.
Delicate necklace
I bought this necklace thinking it would be nice, but it was actually pretty flimsy and didn't look very nice at all. When I tried to return it, I had to email them my reasons for returning it instead of just sending it back with a return label. Now I'm just waiting to hear back about the return.
Fine jewelry
The fine jewelry I bought from this store was top-notch. The craftsmanship and attention to detail really stood out in each piece I got. The designs were super beautiful and elegant, and the materials were really high-quality. I was absolutely thrilled with my purchase and would totally suggest this store to anyone in need of some amazing jewelry that's classy and stylish.
St Christopher necklace purchase
I bought a St Christopher necklace not too long ago, but the chain broke soon after I got it. I reached out to the company, and they replied quickly, telling me to send it back for them to check out. They even gave me a prepaid label to make it easy for me. A week later, I got an email saying they fixed the necklace with a new chain and shiny pendant. I'm really happy with how they took care of it, and the necklace looks great. Their customer service was top-notch, and I definitely suggest checking them out for their lovely jewelry and great customer care.
Huggie hoops with detachable pearls
I've had these huggie hoops with detachable pearls for about 3 years now, and they're still in great shape since the day I got them. Luckily, I've never had any problems with the quality of the jewelry. Each time I've contacted customer service, they've been super fast, really nice, and very professional. I did lose one of the pearls at one point, but they were super helpful in finding me a replacement without any trouble. I definitely suggest checking out their products and I will definitely keep buying from them in the future.
Personalized customer experience, beautiful jewelry
I just wanted to share how awesome the customer service was at this store I visited recently. It was a breath of fresh air compared to dealing with those automated chat things and impersonal support. The staff really went out of their way to make sure I was taken care of and had a great time shopping. Plus, the jewelry I got there is really top-notch. I've gotten tons of compliments on it and I love wearing it. If you're looking for some nice jewelry and excellent service, definitely check this place out. It's totally worth it.
Urgent Purchase, Upgraded Delivery
I just bought something in a hurry without even thinking about when it would show up, and it turns out I needed it for a special event. So I reached out to customer service and they really came through for me. The person I talked to, Breanna, was super understanding and helpful. She made sure I'd get my stuff on time and even went the extra mile by upgrading my delivery to next day for free. I was really impressed by how quick and helpful she was, and I'd definitely suggest their customer service to anyone.
Gold Initials Purchase
I just got some gold initials from this company and needed to swap them out for smaller ones to fit with my other ones. It was super easy - I sent back the big ones and got the smaller ones no problem. The new initials came quickly and they look amazing in gold. I'll definitely be shopping here again.
Pearl earrings
I was really impressed with the service at this store, it was super fast! And let me tell you, the pearl earrings I got were top-notch. They were way bigger than I thought they'd be, especially given how much I paid for them. The packaging was just lovely, they really paid attention to the little things. The only downside was that the sleepers were a little hard to put in, but I managed to attach the pearls to a different pair of sleepers I already had. But all in all, I'd say it was a great buy.
Wedding jewelry
I got these really beautiful pearl earrings and bracelet for my wedding, but when they arrived, they were all messed up. I reached out to them via email, and they were incredibly kind and helpful! They sent me a return label so I could send the items back to get fixed and replaced with new ones, and now everything is just perfect. Their customer service is truly amazing and they were so helpful throughout the whole process.
Choker necklace purchase
The choker necklace I bought from here is just so beautiful! The labrodite and silver mix is really unique and the quality is just exceptional. The packaging was done up real nice, which made the whole thing even better. The customer service was seriously the best - super speedy, friendly, and felt like they really cared. I was so impressed with everything and I'm definitely gonna be coming back for more.
Bracelet repair
I just had to get my bracelet fixed, so I reached out to the company for help. The customer service team was so great, they sent me a prepaid label right away and fixed my bracelet for free. I've bought a bunch of jewelry from them and I'm always impressed with how good it is. I definitely recommend them!
Customer service experience
I haven't bought anything from this store yet, but I gotta say, the customer service is top-notch. The staff is quick to answer any questions and super helpful, going above and beyond. The stuff they have for sale is absolutely gorgeous, and I can't wait to buy something soon.
Son's birth necklace
I got a necklace when my son was born and I've been wearing it every day. It's really good quality and worth the price. I had a little problem with the necklace but customer service helped me out right away through live chat. They sent me a new chain quickly. I'll definitely order from them again and tell my friends about it.
Necklace purchase
I just bought a necklace from this company and I gotta say, their customer service was top-notch! When I messaged them on Instagram, they were quick to respond and super helpful. They gave me all the info I needed and the necklace I got was exactly what I was hoping for. The quality of the necklace was even better than I expected, and I'm really happy with my purchase. I would definitely suggest this company to other people.
Wedding jewelry
I found the most amazing wedding jewelry online that totally beat out any other store I checked out. The pieces are just so beautiful, and the price was perfect for what I was willing to spend. I adore how the jewelry goes perfectly with my wedding dress and makes me feel like royalty. Plus, the quality is top-notch and the service was fantastic.
Review with most votes
So classy looking bracelets
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