Lily & Roo - Overall Rating based on 29 reviews
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Delicate necklace
I bought this necklace thinking it would be nice, but it was actually pretty flimsy and didn't look very nice at all. When I tried to return it, I had to email them my reasons for returning it instead of just sending it back with a return label. Now I'm just waiting to hear back about the return.
Fine jewelry
The fine jewelry I bought from this store was top-notch. The craftsmanship and attention to detail really stood out in each piece I got. The designs were super beautiful and elegant, and the materials were really high-quality. I was absolutely thrilled with my purchase and would totally suggest this store to anyone in need of some amazing jewelry that's classy and stylish.
St Christopher necklace purchase
I bought a St Christopher necklace not too long ago, but the chain broke soon after I got it. I reached out to the company, and they replied quickly, telling me to send it back for them to check out. They even gave me a prepaid label to make it easy for me. A week later, I got an email saying they fixed the necklace with a new chain and shiny pendant. I'm really happy with how they took care of it, and the necklace looks great. Their customer service was top-notch, and I definitely suggest checking them out for their lovely jewelry and great customer care.
Gold Initials Purchase
I just got some gold initials from this company and needed to swap them out for smaller ones to fit with my other ones. It was super easy - I sent back the big ones and got the smaller ones no problem. The new initials came quickly and they look amazing in gold. I'll definitely be shopping here again.
Pearl earrings
I was really impressed with the service at this store, it was super fast! And let me tell you, the pearl earrings I got were top-notch. They were way bigger than I thought they'd be, especially given how much I paid for them. The packaging was just lovely, they really paid attention to the little things. The only downside was that the sleepers were a little hard to put in, but I managed to attach the pearls to a different pair of sleepers I already had. But all in all, I'd say it was a great buy.
Freshwater pearl necklace and matching bracelet
I just bought a freshwater pearl necklace and bracelet set from this jewelry store, and let me tell you, I was blown away. The pieces are seriously gorgeous and super one-of-a-kind. I got them as a gift for my friend's 30th birthday, and she loved them. The only downside was that the bracelet seemed a little small when it arrived. I reached out to customer service, and they were on top of it. They quickly set up an exchange for a larger size. Everything went smoothly, and I was happy with how it all turned out. Plus, the packaging was really nice and added to the whole experience.
Wedding jewelry
I got these really beautiful pearl earrings and bracelet for my wedding, but when they arrived, they were all messed up. I reached out to them via email, and they were incredibly kind and helpful! They sent me a return label so I could send the items back to get fixed and replaced with new ones, and now everything is just perfect. Their customer service is truly amazing and they were so helpful throughout the whole process.
Huggie hoops with detachable pearls
I've had these huggie hoops with detachable pearls for about 3 years now, and they're still in great shape since the day I got them. Luckily, I've never had any problems with the quality of the jewelry. Each time I've contacted customer service, they've been super fast, really nice, and very professional. I did lose one of the pearls at one point, but they were super helpful in finding me a replacement without any trouble. I definitely suggest checking out their products and I will definitely keep buying from them in the future.
Choker necklace purchase
The choker necklace I bought from here is just so beautiful! The labrodite and silver mix is really unique and the quality is just exceptional. The packaging was done up real nice, which made the whole thing even better. The customer service was seriously the best - super speedy, friendly, and felt like they really cared. I was so impressed with everything and I'm definitely gonna be coming back for more.
Bracelet repair
I just had to get my bracelet fixed, so I reached out to the company for help. The customer service team was so great, they sent me a prepaid label right away and fixed my bracelet for free. I've bought a bunch of jewelry from them and I'm always impressed with how good it is. I definitely recommend them!
Personalized customer experience, beautiful jewelry
I just wanted to share how awesome the customer service was at this store I visited recently. It was a breath of fresh air compared to dealing with those automated chat things and impersonal support. The staff really went out of their way to make sure I was taken care of and had a great time shopping. Plus, the jewelry I got there is really top-notch. I've gotten tons of compliments on it and I love wearing it. If you're looking for some nice jewelry and excellent service, definitely check this place out. It's totally worth it.
Customer service experience
I haven't bought anything from this store yet, but I gotta say, the customer service is top-notch. The staff is quick to answer any questions and super helpful, going above and beyond. The stuff they have for sale is absolutely gorgeous, and I can't wait to buy something soon.
Son's birth necklace
I got a necklace when my son was born and I've been wearing it every day. It's really good quality and worth the price. I had a little problem with the necklace but customer service helped me out right away through live chat. They sent me a new chain quickly. I'll definitely order from them again and tell my friends about it.
Necklace purchase
I just bought a necklace from this company and I gotta say, their customer service was top-notch! When I messaged them on Instagram, they were quick to respond and super helpful. They gave me all the info I needed and the necklace I got was exactly what I was hoping for. The quality of the necklace was even better than I expected, and I'm really happy with my purchase. I would definitely suggest this company to other people.
Wedding jewelry
I found the most amazing wedding jewelry online that totally beat out any other store I checked out. The pieces are just so beautiful, and the price was perfect for what I was willing to spend. I adore how the jewelry goes perfectly with my wedding dress and makes me feel like royalty. Plus, the quality is top-notch and the service was fantastic.
Pearl jewellery repair
I just had my pearl drop earrings and pearl necklace repaired and cleaned. They did an awesome job, and now my jewelry looks good as new. I'm really happy with how things turned out, it was so easy and fast. Plus, it was a good deal. I didn't have to worry about getting rid of my favorite pieces or spending too much money. This whole experience totally matched up with my beliefs in being eco-friendly and caring for the environment.
Necklace purchase for daughters' birthdays
I got these really pretty necklaces for my daughters' birthdays and they loved them. One of the necklaces ended up breaking, but when I called customer service they were super nice and helped me right away. They sent me a new necklace and it was all good. I'm really happy with how everything turned out, the jewelry was top-notch and the customer service was excellent.
Gold band earrings
Oh my gosh, my Gold band earrings are so beautiful! Everyone keeps complimenting me on how nice they look! I couldn't stop thinking about them and eventually decided to treat myself after saving up. They're seriously the best earrings I've ever owned. I'll definitely be coming back and recommending them to my family and friends!
Beautiful jewelry
I just got some amazing jewelry from this store and I have to say, I am really impressed! The pieces I got are even more beautiful in person than I thought they would be. The quality is really top-notch and you can tell that each piece is made with a lot of care and attention to detail. And on top of that, the customer service was outstanding. I had a last-minute request to add another item to my order, and the person I talked to was super helpful and accommodating. The whole thing went really smoothly and quickly.
Wedding jewelry set
I found this store while looking for wedding jewelry and I'm really happy I did! They have awesome collections and I found the perfect simple pearl earrings, necklace, and bracelet. What really impressed me was their focus on quality products and sustainability practices. It's awesome to support a company that values the environment.
Review with most votes
So classy looking bracelets
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