Lulu and Georgia Reviews
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Pillows, rugs, lamps, tables
I have to say, the stuff I got from here was really top-notch. The pillows, rugs, lamps, and tables I got were all super unique and really added that special something to my home decor. The selection of cool stuff on the website totally wowed me, and I loved how each piece was picked out with care to really make it stand out. The shipping was crazy fast, and I was so happy with the quality of everything I got. The one thing that bugged me, though, was all the emails I kept getting after I made a purchase. Even after I unsubscribed, I was still getting bombarded with emails from the company every day, which was a big turn-off. It felt like I was being bothered instead of valued as a customer. The rewards points were a nice bonus, but the email situation kind of soured my overall shopping experience.
Kitchen table, headboard, 2 rugs
I just bought a bunch of stuff from this company and let me tell you, I am so happy with how everything went. Their product selection is really great, the quality of what I got was even better than I expected, and their customer service was awesome. I was really relieved to find out that their return policy is super easy, because a couple of the rugs I ordered didn't work in my place. The fact that they offered free return shipping just made the whole thing a breeze. I really wish I could get everything from them, cause their service is top-notch. It's not every day you find a company that treats their customers as well as they do, and I feel lucky to have found them.
Wall mirror purchase
I just bought a wall mirror and let me tell you, I was really impressed with the whole thing. The mirror came in packaging that was obviously meant to keep it safe during shipping. And the hanging system they included was great - it made me feel good knowing the mirror would be securely on my wall. It was nice that they included directions on how to clean and take care of the wood frame. You could tell they really paid attention to the small stuff. All in all, I was super happy with both the mirror and the packaging.
Rattan Basket purchase
I recently purchased a Rattan Basket and I am absolutely loving it! It's super durable and looks beautiful, plus it fits all my stuff just right. Couldn't be happier with it. I ended up buying another one when it was on sale, although I kind of wish I had waited for an even better deal. The second one was on backorder, but it arrived pretty quickly once it was back in stock. Definitely recommend this product!
Outdoor dining lamp
The outdoor lamp I bought for the patio is so pretty. We haven't put it up yet, but it looks amazing just out of the box. The first lamp we got was messed up, but the customer service folks were really quick to get us a new one. They stayed on top of things the whole time and made sure we got what we needed.
Pillows
Hey there, just wanted to chat about my recent experience. After reaching out to customer service about a delay, they got back to me with an explanation which I was thankful for. However, I did feel like the response could have been a little more friendly and competent. Anyway, the pillows have finally shown up and they're just what I was looking for. I'll keep this company in mind for next time, no doubt.
Rug purchase
I just bought a rug from this company and at first, I was bummed that I couldn't talk to a real person when I had questions. But when I reached out by email about my shipping concerns, they were super quick and helpful in getting everything sorted out. I still think it'd be better if I could talk to someone on the phone, but I'm glad they were efficient and willing to help through email.
Cute pillow
Oh my gosh, I've never been to this store before, but the pillow I bought is adorable! It's really nice quality and totally fits the vibe of my room. I'm definitely going to browse their website for more things because I'm sure they have awesome deals and sales and all that good stuff.
Dresser too small
I recently bought this dresser online thinking it would be great for all my clothes, but turns out the drawers are so small! Like, why would they even make a dresser that can't fit clothes properly? I'm pretty disappointed.
Overpriced table
I thought I was making a stylish investment when I splurged on a table from here, but I was so disappointed. The ordering process was fine, and communication was clear, but the quality of the table is just ridiculous. The legs were put on wrong, making it wobble, and the tabletop is all bent out of shape. It's obvious that what I paid didn't match up with what I got.
Throw pillows and blankets
I've been buying stuff from this company and I gotta admit, their products are top-notch. The throw pillows and blankets I got are real nice and they really spruced up my home decor. But I've had a few issues with the shipping part. There have been times when the shipping took forever and I even got the wrong items once. Right now, I'm sitting here waiting for my throw pillows and blankets to ship, and it's been 10 days without any word. This whole shipping problem keeps happening and it's really starting to bug me.
Rug
I have ordered 4 rugs from them and this is the second one that reeks of mildew. They do not have phones and you have to send an email and I am still waiting a reply. These are not inexpensive things. It's insane. The first rug was thin, and I somehow thought I had done something to make it that way, and I was able to use tons of baking soda and vacuum and leave it in the sun. This one is so smelly you cannot have it in the house without the entire place stinking of mold. I don't know what to do about it. Keep emailing I guess. Worst company ever. Go West Elm. They should have a service Zero star option.
Rugs, chairs, and more
The products are nice, but the customer service is HORRIBLE! or should I say, does not exist. I accidentally added 2 of the same rugs to my cart. I checked out and immediately noticed and tried to notify them. No phone number on site. Only email, so I emailed them and got a return email stating it would take 7-10 days to answer my email and. If I emailed them twice, I would be put at the back of the responses. Who says that to customers? Who waits 7-10 days to answer an email? There is more, but I will stop there. There are too many other places to shop online furniture with great customer service. I will NEVER shop here again.
Coffee table
Truly an infuriating experience dealing with these guys, especially since the furniture is so great. I ordered a chair that came shipped with no issue, but the coffee table which was delivered by an outsourced white glove warehouse came absolutely destroyed. The box was in perfect condition, even the foam corner inserts, so somebody re-boxed it, but there was cracking and chips all along the entire side of the table. One giant crack down the whole middle of that side, and then the opposite corners are pulled and seperated where the wood it joined. Delivery guys said it probably got dropped off a forklift.
Mistakes happen, but it stinks when you wait 2 months for something that comes broken and know it will be yet another 2 months waiting for replacement. It makes it even worse when they've shut down their phone lines and make you email them. They also let you know they will "try" to get back to you in 7-10 business days, and kindly remind you weekend days dont count in case you forgot. It took about 4 days for them to get back to me (I was also harrassing them on instagram dm every day), which is pretty good by their self prescribed standards but its a long time to not hear from anybody as you look at your destroyed coffee table every day I found.
When something like this happens, its bottom line poor cuatomer service to leave the customer waiting for any word from the company. This isnt a $20 amazon purchase. Once they emailed back they actually refused to get on the phone with me, which felt like a slap in the face. They offered to either refund me or send a replacement in 2 months (obviously), but that was it. I confirmed I would like a replacement, inquired about expediting it, and let them know simply replacing the item with one that isnt destroyed was not a satisfactory compensation for my inconvenience.
As of writing this it has been a week since my last email and nothing from them confirming my replacement. No answer as to whether or not there is any way to expedite the replacement. And certainly no credit or gift card offered. I gave them two stars because the furniture looks great and seems like good quality, but buyer beware because if something goes wrong its a total headache to deal with them, and they dont seem especially eager to make it right either, just check the boxes. I like that theyre a smaller company but honestly at this point cutting them slack for that would be disrespectful to the other small companies I give my business to.They do not care anymore for negative reviews or complaints. They just process payments as fast as they could. Run away with the money?
Jenni Kayne cabin rug
Cannot believe how awful this company is to deal with. Ordered a jenni Kayne rug from lulu September 26. After being given date of delivery which came and went, finally called credit card co for dispute. Lulu told credit co the rug shipped out and I’d receive week before thanksgiving. This went on and on. Christmas is in 2 days and they have scheduled delivery several more times only to have metropolitan delivery cancel days before. They claim the rug is still sitting in warehouse in California. But they mark it ‘in transit’ unless someone is carrying it across country to Miami in their back it cannot take 3 months to transport a rug. Why not be truthful? If you dig deep enough to find lulu phone #, you will hear recording that they are too busy to accept calls, send email and within 5-10 days you will receive a response. It is a BS time staller. I have sent so many emails to “Kelly, Operations Manager” and when I questioned if they are really sending rug, she said no one is trying to hide anything from you! Well, no one has answered my emails since dec 4 (20 Days ago). why don’t they just say it will take months for you to receive your item or better yet, not charge you until item is delivered? I was charged extra $200 for shipping!!!!!! I will contact credit card company to cancel as well as BBB. I think I have been more than patient. Never experienced such awful customer service. Such a shame, rug looked so beautiful in photo.
Sectional
Unbelievable. Oh yeah - ordering is easy. God help you if you actually want your merchandise or even info about your order. I spent $4K on a sectional. I tried to contact them on Dec 3 about a prospective time frame for delivery. The only thing I got was an automated email saying that they would get back to me in 7 to 10 business days. Fast forward 10 days: I hear not from them but from the company they are using to deliver, Metropolitan, who, as it turns out, is only delivering to Massachusetts twice a month. So, this is Dec 14th and I won't get the sectional until January 4th, 2 days before I leave to go to my permanent home 1400 miles away. DO NOT BUY FROM LULU AND GEORGIA. Don't do it. You will regret it. I cannot even contact them to cancel the order. If you call their 888 number, you get a recording saying that they are not taking calls, and to go online - where you will get a response in 7 to 10 days. I left a note online telling them to take the sectional back from Metropolitan and refund my money. Yeah, wish me luck.
Rug
There is no customer service. Impossible to speak to anyone from this company. Meanwhile even if you get free shipping, if you need to return you are then charged for the “free shipping.” Dealing with the company is frustrating. Meanwhile the rug that I ordered looked really cheap in person.
Review with most votes
Coffee table
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