Mason Garments Reviews

: 14
57% Would buy here again

Spotlight: What are our customers saying?
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L
L. Watsica
I recently bought a pair of shoes from this brand and I gotta say, I was blown away by the quality. The craftsmanship and attention to detail that went into making these shoes were top-notch. They ...Read on
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Selmer
The shoes I got from this place were seriously top-notch, just like I knew they would be coming from this store. I've been shopping here for a while now, and I'm always blown away by how ...Read on
L
Lesley Friesen
I ordered some sneakers online, but guess what? They sent me the wrong shoes! So, I reached out to customer service, and they totally fixed it right away and sent me the right ones with no extra ch...Read on
G
Gia
Oh my gosh, I just got these new shoes and they arrived super quick! They look awesome, I really recommend trying them on in person before ordering online. And definitely double check your size, yo...Read on
K
K. Hilpert
So, I recently bought a pair of shoes from this company and man, was I let down by the laces. Those things started falling apart real fast and eventually just broke, making the shoes pretty much us...Read on

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    Recent shoe purchase

    I recently bought a pair of shoes from this brand and I gotta say, I was blown away by the quality. The craftsmanship and attention to detail that went into making these shoes were top-notch. They used premium materials like Italian leather and suede, which not only made the shoes durable but also super comfortable. The designs were a great mix of classic and modern styles, making them perfect for any occasion. The unique design elements really added a touch of luxury to the shoes. And on top of all that, they didn't sacrifice comfort for style - with features like cushioned insoles and supportive outsoles, these shoes were made for all-day wear. The brand's strong identity, global presence, and collaborations with artists and designers only added to their reputation and appeal.


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    Shoes purchased

    The shoes I got from this place were seriously top-notch, just like I knew they would be coming from this store. I've been shopping here for a while now, and I'm always blown away by how well-made and stylish their stuff is. Shipping was quick, and their website was super easy to navigate, making it a breeze to find what I wanted and check out. The only bummer was that the shipping tracking info was kind of confusing, so I had a hard time keeping tabs on my order. But other than that little hiccup, my shopping experience was totally on point.


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    Wrong shoes received

    I ordered some sneakers online, but guess what? They sent me the wrong shoes! So, I reached out to customer service, and they totally fixed it right away and sent me the right ones with no extra charge. Gotta say, I was pretty impressed with how smoothly they handled everything.


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    Shoes arrived super quick

    Oh my gosh, I just got these new shoes and they arrived super quick! They look awesome, I really recommend trying them on in person before ordering online. And definitely double check your size, you don't want them hurting your feet!


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    Shoe purchase with fraying laces

    So, I recently bought a pair of shoes from this company and man, was I let down by the laces. Those things started falling apart real fast and eventually just broke, making the shoes pretty much useless. I didn't even wear them that much and already they were falling apart. I tried reaching out to customer service to see if I could get some new laces, but turns out they don't even have any. The customer service team couldn't help me out at all, so now I'm stuck with these shoes I can't even wear and a big hole in my wallet. The lack of quality control and the fact that I can't even replace the laces has left me feeling really disappointed with my purchase.


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    Leather sneakers

    I just bought these awesome leather sneakers from the store and man, I gotta tell you, they are top-notch! Super comfy, stylish, and just perfect for my shoe collection. Already getting tons of compliments on them.


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    Sneakers purchase

    Great selection, ordering was a breeze, and shipping was super fast. Can't complain about anything!


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    Vegan leather sneakers

    I've been through a few pairs of vegan leather sneakers, and decided to go with Mason Garments this time. But, after just six months, a random tear showed up that definitely wasn't from regular use. It seemed like a quality issue to me. I contacted customer service, and they asked for pictures of the damage. I sent them right away, but sadly, I never got a response. Just a heads up - steer clear of this brand's vegan leather shoes.


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    Tia vegan leather shoe return

    I just returned a pair of Tia vegan leather shoes to get a different size, like it says in the return policy. But when I gave back the shoes, they told me I'd be getting a refund instead of the size swap I wanted. It was confusing and frustrating because I really needed a different size. I tried contacting customer service to clear things up, but they weren't very helpful and didn't really solve my problem. The whole return process was a lot bumpier than I expected and I was pretty disappointed with how it all went down.


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    Recent shoe purchase

    I just got a new pair of shoes from your site and they came looking kinda beat up. The soles were dirty, and there were scuff marks and a scratch on the side. I tried reaching out to customer service about it to see what we can do, but I haven't heard anything back yet.


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    My shoes falling apart after only 5 months.

    My shoes are just 5 months old and I barely even wear them, but the rings where the laces go keep coming out. I've sent them in for repair twice now, and they only fixed them for a short time. Just two weeks later, the rings fell out again. They told me there's nothing more they can do, and now I'm feeling like I wasted a bunch of money.


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    Shoes purchase

    I just bought a pair of shoes, but there were some delays in getting updates on my order. I tried reaching out to the company a few times, but didn't hear back quickly. The shoes looked great online, but the customer service could use some work. Finally got my shoes after two weeks and they were really nice, so at least there's that. Still think customer service could be better to make things easier for other customers.


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    Shoes with a defect

    I used to buy a ton of shoes at this place, but now I'm pretty annoyed because I recently got a pair with a defect. I've tried reaching out to customer service through the app and email, but I still haven't heard back from them. I think I'm gonna stop buying shoes from here.


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    Mismatched colors, slow refund process

    The shoes I got didn't look like the colors on the website. When I tried to send them back, it was such a pain, and it took forever to get my money back. Honestly, I wouldn't suggest this place to anybody.


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