Roamans Reviews
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tunics, a few pants & shorts
Have to say that I am surprised at all the negative reviews here. Since 5 yrs ago, I had to entirely change out my wardrobe for various reasons and have been buying from Roamans/Woman Within since then. I think I have returned 4 items - one blouse had darts in wrong spot, one Tshirt tunic was too large, the color of one T was not as pictured (and it had to be a specific color to wear under a sweater) and one pack of underwear did not fit because I am oddly proportioned -and that is out of several dozen items. I do have to pay attention when ordering - prints can cost more than plain fabric, an item in this season's fabric can cost more than last season's and there are some items not quite available yet, but the expected ship dates have largely been met or they shipped earlier. And I do read the customers' reviews of items and they have warned me off buying a few items. They do not ship fast, that I will grant you, but I've learned to adjust my expectations because I like the products. I bought basic knit shorts recently for sleeping and I was very impressed by the quality. They have a few styles that I know work for me and I buy again and again. Of course my style needs are minimal since I am retired. My husband has remarked when we have been out in public that looking around at other women, my clothes are more appropriate, attractive and flattering than the vast majority and I have received compliments from women, as well. And some ask if I have ironed the cotton tunics and no, they are just fine washed and dried gently. Usually I watch for sales of some sort, realizing that close-outs from last season might be sold out in popular sizes. My experience has been consistently good and I've appreciated them even more during the pandemic.
Well, my experience has been a pure and total internet retail headache - on hold for over 25 minutes in an attempt to learn the status of my order after waiting nearly a month. Sent an email and that took a week for a response indicating I could not change or cancel the order - all this blaming covid BS....even after having received an email indicating one of the items I had ordered was not on sale for half the price I would be charged. THE MOST UNPROFESSIONAL DESPICABLE "CUSTOMER SERVICE" EVER!!!!
Absolutely THE worst customer service ever!
Cute clothes
My mom used to shop at Roamans all the time, so I thought I'd give it a shot - and I'm really glad I did! The clothes actually fit me well and the quality is amazing. I've only had one problem in the last 15 years and they fixed it quickly. Plus, they have sister stores for home goods and I can use my cards at any of them - so convenient! The UPS guy basically knows me by name now because I shop there so often. And don't be fooled thinking Roamans is just for older ladies - they have really cute prints and solids now! I love all the sister stores except Lane Bryant, which is too pricey and their pants just don't fit me right. But overall, Roamans is the best for trendy clothes and awesome service. Believe me!
Grey biker shorts
Bought grey biker shorts at the 3for 33. love them. Bought extra size larger, I loved them they were ordered along with a whole bunch of other stuff I think I spent $199 that day but the gray ones the ones I bought for wearing with navy blue and black shirts as well as very colorful shirts were made out of very thin material and not that tight they've had plenty of room I wore them for 2 hours and they've been going to rip and they pop threads all up and down the back seam the front seam and the side seams I'm very disappointed
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that I am surprised at all the negative reviewCustomer -support- number +1.8.0.5.3.0.1.7.0.4.2...
phone number +1...8O5(...301...7042...
Customer service helpline ...number. +1.8.0.5.3.0.1.7.0.4.2...s here. Since 5 yrs ago, I had to entirely change out my wardrobe forRecent online clothing purchase
I just bought some clothes online and had a really bad customer service experience. I ordered a special outfit for my sister who's in a nursing home, but for some reason, the company cancelled the order. I tried to explain that it was my account, not my sister's, but the customer service rep wouldn't listen. They just kept saying I had to make a new order under my account. It was so frustrating dealing with someone who just didn't get it and wouldn't fix their mistake.
Plus size catalog disappointment
I really support companies that focus on plus-size women, so it stung when I got this catalog that had hardly any representation for us. It's tough when a company talks a big game about supporting plus-size women but then doesn't back it up in their ads. How am I supposed to know if their clothes will actually look good on me if I can't see them on someone who looks like me?
It's annoying feeling like the company doesn't see us or care about our needs in an industry that should be welcoming to everyone, no matter their size. I hope they make changes and start showing a more diverse range of body types so everyone can feel beautiful and represented.Expedited shipping disappointment
I just bought something thinking I'd get it in 1-2 business days with expedited shipping. Turns out, the company doesn't ship right away and only starts counting the days once it's shipped. That made me pretty annoyed and frustrated, since I paid extra for quick delivery that didn't happen. Seems kind of shady to make it seem like they ship fast but not actually come through on it.
Lost Order
I ordered something not too long ago and it never showed up. I've tried a bunch of times to fix things but still haven't gotten my money back. Customer service has been no help at all and I think they're purposely giving me a hard time about getting a refund.
Dress purchase, expedited shipping
I recently bought a dress and paid extra for faster shipping so I could get it in time for an event. But, to my disappointment, my order still hasn't been shipped and it says "not shipped" on the status. The customer service people I've talked to haven't been much help - they've given me wrong info about the shipping. It's really annoying to fork out more money for fast shipping and then not know what's going on with my order. If Roamans can't follow through with their promise of speedy shipping, then they shouldn't even offer it to us customers.
Wedding dresses purchase
I bought two dresses from this company for a wedding. One dress fit great and I really liked it, but the other one didn't fit right. I sent back the one that didn't fit, but I was really let down by the return process. Even though I followed all the company's return rules and sent the dress back for credit, I never got the credit I was supposed to. I talked to PayPal, showed them proof I sent the dress back, but I still didn't get my money back. It was a frustrating situation that made me feel like I was being lied to and left me disappointed.
Late delivery
My order from Roamans has been stuck in a warehouse for like a whole week with no new tracking updates. Customer service ain't been much help - they're saying I can't say it's lost until some date that doesn't even exist. This back and forth between Roamans and Pitney Bowes is really getting on my nerves. I went ahead and filed complaints with the BBB and I definitely won't be ordering from them again.
The shoes I ordered were the wrong color.
The shoes I ordered were supposed to be pink, but they came in blue! I mean, seriously? Why would they mess that up? Now I have to pay for shipping to send them back. I'm never ordering from them again. Plus, the invoice was missing the return address and charges! I had to call them to get that info. Not cool at all.
Express Shipping Disappointment
I just bought express shipping for an order I needed quickly, but turns out the shipping time was way off. I tried to cancel the order when I found out, but they said it was too late. This whole thing has really disappointed me and now I'm not sure I want to buy from them again. I'd suggest finding somewhere else to get your clothes to save yourself the hassle.
Blouse return and exchange
The customer service was not so great when I tried to return and exchange two shirts I bought. I gave back the items and asked for a smaller size, but they didn't follow through with the exchange. They also said they wouldn't give back the $10.99 I paid for shipping. I tried to fix the problem, but I didn't get much help and didn't hear much from them. I'm pretty disappointed by the service and how they handled the situation. Now, I'm thinking twice about buying anything else from them in the future.
Misleading shipping fees
I just bought something from this company and I'm feeling pretty let down. They don't give refunds for shipping charges, which really surprised me since it's not mentioned anywhere on their site. It kind of feels like they're not telling the whole truth. I checked their refund policy and it seemed like I'd get my money back, shipping included. This whole thing has definitely left me feeling pretty disappointed.
Review with most votes
Several items totaling over $1
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