Ruby - Overall Rating based on 21 reviews
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Vacation order placed in Oct 2023
Unfortunately, my experience with the company wasn't great. I placed an order in October 2023 for a vacation I had planned in December of that year, but ran into some issues with the delivery and customer service. One of the items I ordered was on back order, but I only found out when I reached out to them myself. I tried calling multiple times to get info on the back-ordered item, but didn't get any answers or the item itself. The manager, Anne, was not very helpful or nice when I dealt with her. It took until May 2024 to finally get my refund after months of waiting and frustrating communication with the company. Overall, I was really disappointed with the lack of professionalism and customer service I experienced.
Swimwear purchase
Ruby Love has been amazing for me with their stylish swimwear! I recently bought a swimsuit from them for an upcoming trip, and let me tell you, I am beyond impressed! The suit is not only fashionable and comfy, but it also gives me the confidence to have a good time without any worries. This is actually my second swimsuit from Ruby Love, and every time I wear their stuff, I get tons of compliments. The quality is great, and the design is just right. Plus, when I had to exchange my order, the Ruby Love team was fantastic! They were so helpful and made the exchange super easy. I really appreciate their customer service and attention to detail. I can't wait to show off my new swimwear and feel amazing by the pool. Thank you, Ruby Love, for making shopping for swimwear so fun!
Large order fulfillment issue
I placed a big order back on April 7th, and let me tell you, it's been a total nightmare. So, I check on the order, and it's been stuck on 'fulfilled' since April 8th. Fast forward to May 1st, and my package is nowhere to be found. The website said it should have arrived within 2 weeks, but here I am still waiting. I've sent multiple emails and called their customer service line over and over, but all I get is either a busy signal or a message telling me to call back later. It's so frustrating, I wouldn't recommend placing an order right now.
Ruby product for 12-year-old
I bought a Ruby product for my daughter, and she really loves it. It's helped her feel more confident during her school day, knowing she won't have any embarrassing leaks. Now she can fully enjoy her sports activities without any concerns. As a parent, this product has made a big difference in ensuring my daughter stays comfortable and protected all day long.
Swimsuits orders
I used to really like this company's stuff, especially their swimsuits. But man, my recent experiences have been a total nightmare. I made not one, not two, but three orders with them, shelling out a good chunk of change, and so far, I've only gotten two. And get this - both orders I got were completely messed up! The first was missing stuff, so I reached out to customer service, and they said they'd fix it. Awesome, right? Wrong. They sent the wrong stuff again! I think they must have some kind of mix-up in their warehouse, or they just don't care about getting it right. <br><br>And let me tell you about the second order. The size was way off, and the extra pads were used and gross - they even had post-it notes on them! Yuck. I needed it for a competition, so I paid extra for fast shipping, only to get the wrong order with no chance of a refund, just exchanges. It's so frustrating, and I'm hoping they can get it together before my competition. If you're thinking about ordering from them, be really careful and ready to wait a long time for your stuff - if it even comes right.
Bought period products for my daughters
I bought some really cool stuff for my girls so they can feel confident when they're on their period, whether they're at school or playing sports. We also got them some swimwear, which is great because they can still swim without needing to use tampons. I sure wish they had all this when I was their age! Thanks so much!!
Swimsuit purchase
My cousin bought a swimsuit from your collection and she's totally obsessed with it. It's a one-piece with a racerback design that she totally rocks, and she feels so good and chill wearing it in the water. She's got two: one solid black and one with an Aztec print, and she's always showing them off at the pool and beach. It's awesome to see her feeling herself and looking great in her swimsuit.
Swimwear bikini bottom purchase
I bought some bikini bottoms online, but they didn't fit, so I sent them back for a larger size as per the exchange policy. I used priority mail to return them and the tracking says they were delivered quite a while ago. However, I still haven't received the replacement, refund, or credit. Customer service is really slow to respond and it's been a whole month since I returned them. I tried calling, but I could only leave a voicemail. I just want my bigger size and some answers, but I feel like I'm being scammed. Even though the product got good reviews, the customer service leaves a lot to be desired.
Swim-friendly period product
Ruby Love's period product that you can wear while swimming has seriously been a game changer for me. Tampons used to be a struggle, but now I can keep swimming without any hassle during my period. Thanks to Ruby Love, I don't have to stress about missing practice or meets anymore!
Teen swimwear confidence
As a parent, I've been really happy with the teen swimwear my daughter has been using from this company for a few years now. Being a teenager can be tough, and having the right stuff can really help. These swimsuits have given my daughter the confidence she needs during swim season, so she can have a blast in the summer without feeling left out. Big thanks to the company for making products that actually work and for helping young girls feel good about themselves.
Period-proof underwear
The period-proof undies I got from this company are seriously amazing. They feel like regular undies, but they've got that extra protection I need during periomenopause when my periods are all over the place. The customer service was awesome, and my order got here super quick. I'd definitely suggest these undies for other periomenopause ladies - They've been a game-changer in avoiding any embarrassing moments. Thanks so much!
Still waiting on my order
Oh my gosh, I can't believe how awful this place is! I placed an order back in December and it feels like it's taking forever to arrive. I haven't received my order or a refund yet. I reached out to their customer service, but they're not helpful at all. All they keep saying is that they're "looking into it," but they never follow through. I'm so frustrated right now. How are they still in business with so many bad reviews? I might have to contact my credit card company to file a claim and get my money back. Ugh, I'm never buying from here again!
Exchange items
I had to exchange some stuff for a different size, but I couldn't find the tracking number. Ann from customer service was awesome and really saved the day. It's great that you can actually chat with a person on the phone! Their products are top-notch, and I will definitely be shopping here again.
First Period Kit
I recently got an amazing First Period Kit for my cousin who lives far away, and Anne from the company was incredibly helpful in making sure I chose the right items! She guided me through sizes, styles, and accessories, and even provided some really great suggestions. I am loving how effective the products are, and both my cousin and my family are big fans too! They are comfortable, reliable, and most importantly, no leaks! Now my cousin can swim, have sleepovers, relax at home, and feel confident no matter the time of the month. And with the reusable pads, we're even saving money - washing them is a breeze! I am absolutely thrilled with Ruby Love and want to spread the word to everyone!
Customer service experience
I had a great experience with the customer service team. Ann really knew her stuff and helped me out a lot with my order problems. Without her, I would've been pretty bummed out. I appreciate her skills and how quickly she got back to me.
Large purchase, wrong items sent in duplicates
I just bought a bunch of stuff from this company, but they sent me the wrong items twice! I was expecting different colors and sizes, but instead I got the same wrong stuff all over again. Luckily, I contacted customer service, sent them some photos of the mix-up, and they fixed everything super fast. It's nice to see a company own up to their mistakes and make things right quickly. Now I'm happy with my purchase and would totally tell others to check out this company.
Preteen underwear for heavy flow during sports
My daughter has been loving these preteen undies for when she's on her period. They're super comfy, not too thick, and give her the confidence to keep playing sports. Plus, the prices are pretty good and there's always sales going on to make them even more affordable.
Camp supplies
The customer service rep, Ann, really went out of her way to help me when my order got lost. She was so helpful and did all she could to make sure my daughter would get her camp stuff before she leaves on June 10th. Ann's dedication and hard work totally turned my bad experience into a good one. Her great attitude and quick fix to the problem proves she's a super valuable part of the company. Big congrats to Ann for going above and beyond for us customers.
Special Needs pads review
I wanted to share with you about these awesome pads that my daughter uses. She has special needs and loves to compete in Special Olympics, especially in swimming, basketball, and track. These pads are a lifesaver when it comes to keeping her safe during these events, and she wears them all the time. It's been a year since she started using them, and they've been a game-changer for her.
Back order item resolved
Yeah, I had this one time when I ordered something and they didn't have it, but they were really helpful and found me a replacement! At first, I was a little disappointed, but then I thought about all the other times they've been great. This company is still good in my book!
Review with most votes
Exceptional Online Shopping Ex
I am a long-time client of Ruby and have had nothing but positive experiences with the company. Their online platform is user-friendly and easy to navigate, making it easy for m... Read onBy: Johnathan Kohler