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Shoes
TINSTREE IS A SCAM. Products are shoddy... there is no customer service...’ you can’t get refunds on returns. WORST BUSINESS! DO NOT BUY ANYTHING FROM THIS SITE.
Shoes
I ordered WHITE shoes. They sent me Beige. They want me to pay for the return shipping and won't refund my money until I do so. Very difficult to work with and at one point just sent me a smiley face in response to my statement that I should not have to pay for their mess up. SCAM company! DON'T WASTE YOUR MONEY!
shoes
One of the pairs of shoes I ordered didn't fit so I reached out to them to initiate a return. They replied that I instead should just gift them to a friend. What?! After having to email with them a few more times I finally received an address to return the shoes to. In the same email they also asked that I provide them with the carrier and a tracking number, which I did. They then replied that they were too busy to track packages and that I needed to track it email them again when it had arrived and again request for a refund. They still have yet to reply to that email and it took them almost two weeks to refund my credit card. If I could give them no stars, I would.
shoes
I ordered a pair of shoes. They were to big. I emailed the company and they email me back, suggesting I keep the shoes and give to someone as a gift instead of returning? Really? Finally got a email back with a fake phone number and return address? I called the number a lady voicemail stated that was not Tinstree number?
2 PAIRS OF SHOES
RUN DON'T WALK AWAY FROM SITE! I read the horrible reviews about this site, yet held out hope because the shoes looked so nice in pictures. What I received, was not nice at all. Clunky odd shoes that smelled like either a dead skunk, or death. A real shame they are still in business. I had the same response I read from others, can't I give them as a gift, or pay to ship back. I wouldn't give an enemy a putrid smelling pair of clunky shoes. READ THE REVIEWS! BELIEVE THE REVIEWS! Wish I had...
Ankle booties
Awful! Do not buy from Tinstree. My shoes REEK of chemicals, they smell like gasoline!
I cannot wear them. When I asked for a refund, they wanted me to pay to ship them back or suggested I gift them.boots
I wish I had read all the negative reviews about this company before I made my purchase. First, they did not process the order correctly, so I was waiting for over 2 weeks. When I contacted them, they told me that the boots were coming from China, so they did not arrive for another several days, well after the date that I needed them. When they arrived, they were a size too big (clearly marked, so it was not an accident). When I tried to return them, they told me I should give them to a friend as a gift. Since then, they have done everything to stall my refund, answering each email with another request, "please send us a picture of the item, please send the tracking information, please send confirmation that the return was delivered to us," etc. Also, they are not refunding the shipping cost and also, I had to pay for the return shipping. To date, I have not received my refund, even though I have confirmation that they received it on October 5. I first put this order in August, and it has been nothing but a serious waste of time and money with nothing to show for it. This is a horrible dishonest company and I hope it goes under.
Heels
Same, ordered heels for a wedding. Heels we’re 3wks late getting here. They did not arrive in a shoe box. A plastic bag and shoes were shoved into each other permanently smashing the bows and ... the shoe.
They looked sooo cheap compared to the photo. Felt cheap. & we’re too big a womens size 9 was is a 38 or 39 in European sizing
These were a 42!!!! Once I saw the return policy…..THEY WENT STRAIGHT TO GOODWILL!! I wouldn’t give them to my worst enemy! DO NOT ORDER!Shoes
Wish I had read these other reviews before ordering a pair of shoes from Tinstree. They didn't fit, I tried to return them, then I received the same form letter from 'Vanessa' others have received. I was asked to donate my purchase or receive a discount coupon, because my return shipping charges would impractically high if I chose that route. As others have said, I'm frustrated this company reaps the benefit of my mistake in not noticing the website's origin is Hong Kong, and I agree they scam customers into thinking returns, if necessary, are easy to accomplish. Guess I'm keeping these unwanted shoes, but I won't make the same mistake again: Amazon only from now on.
Espadrille sandals
Ordered sandals for my son's wedding. Tried them on when they got here only to find one sandal didn't fit the same as the other. It was looser with no way to fix it. The strap for the ankle was weird but I could have lived with that. They won't give me a refund, offered me a coupon and told me to give them away. No way to return and in reading their requirements they have for returns are ridiculous. Don't buy from this company, I now I have shoes I can't do anything with.
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I had the same issue Crystal. The smell was horrible, and sadly I almost could have tried to fix if they looked even remotely like the picture.