Tinstree Reviews
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Heels
Same, ordered heels for a wedding. Heels we’re 3wks late getting here. They did not arrive in a shoe box. A plastic bag and shoes were shoved into each other permanently smashing the bows and ... the shoe.
They looked sooo cheap compared to the photo. Felt cheap. & we’re too big a womens size 9 was is a 38 or 39 in European sizing
These were a 42!!!! Once I saw the return policy…..THEY WENT STRAIGHT TO GOODWILL!! I wouldn’t give them to my worst enemy! DO NOT ORDER!Shoes
Wish I had read these other reviews before ordering a pair of shoes from Tinstree. They didn't fit, I tried to return them, then I received the same form letter from 'Vanessa' others have received. I was asked to donate my purchase or receive a discount coupon, because my return shipping charges would impractically high if I chose that route. As others have said, I'm frustrated this company reaps the benefit of my mistake in not noticing the website's origin is Hong Kong, and I agree they scam customers into thinking returns, if necessary, are easy to accomplish. Guess I'm keeping these unwanted shoes, but I won't make the same mistake again: Amazon only from now on.
Espadrille sandals
Ordered sandals for my son's wedding. Tried them on when they got here only to find one sandal didn't fit the same as the other. It was looser with no way to fix it. The strap for the ankle was weird but I could have lived with that. They won't give me a refund, offered me a coupon and told me to give them away. No way to return and in reading their requirements they have for returns are ridiculous. Don't buy from this company, I now I have shoes I can't do anything with.
shoes
DO NOT BUY FROM THIS SITE! CLEARLY THEY SEND WHATEVER THEY WANT, NOT WHAT YOU ORDER! AND THEN EXPECT YOU TO PAY SHIPPING FOR THE RETURN. BUT FIRST THEY WILL TRY TO OFFER A STORE CREDIT.
Shoes
I ordered 2 pair of shoes from this site for my teenage daughters to attend my oldest daughter's wedding. Well, only one pair of shoes were shipped so this is the initial email that I sent:
Good Evening, (May 1, 2022)
I am emailing to inform you that I did not receive a pair of shoes. I ordered (order # TS51319) 2 pair, but only one pair was delivered. I received the camel color (D2Y091TS80), but not the beige (D2Y091MS75) The email that I received from you is saying that the order has been fulfilled, but it hasn't. Can you either track to see what happened to the other pair, or issue me a refund? I look forward to hearing from you on this matter.
Thanks,
Sharon Garfield
This is the reply that I received:
Dear Sharon, (May 3, 2022)
We feel sorry for the inconvenience caused to you.
We have sent your items separately. They don't arrive at the same time.
Please wait another several day. The others will arrive soon. Don't worry.
Thank you and best regards,
Vanessa
At this point I knew that the other pair would not arrive on time for the wedding so I ordered a similar pair from Amazon and asked for a refund of my money because I didn't get the shoes, but this "Vanessa" person sent a reply saying that they're already on the way, so I couldn't get a refund.
Dear Sharon, (May 11th 2022)
Sorry but your order was already shipped out, and we aren't able to cancel and call it back. Well our products are quality-assured and to be honest, our shipping time frame is shorter than other international online websites. We don’t want to lose any chance to serve a good customer. Hope you can understand.
Best Regards, Vanessa
My Response: (May 11th 2022) No, I don't understand because Your website said that the item was fulfilled as if I already received it and I haven't. How do I know that they're shipped? You could be just saying this in order to keep my money. These shoes should have arrived with the other pair that was on this same order. There was no notice telling me that they were going to be shipped separately. I don't believe that you are being honest with me and that you're being very unprofessional.
They didn't respond anymore but I continued to email them, thinking that I could report the to the BBB, but I found out that they were out of Hong Kong and the BBB doesn't deal with people out of the country. This was the one of the last emails I sent:
Hello, (May 31st 2022)
I'm still waiting to hear from you on this matter. You never shipped a pair of my shoes and now, you're not answering me emails. Your website says that you'll get back with the customer within 48 hours, but I've heard NOTHING from you about my shoes. I've been contacting you about a pair of shoes that I ordered from you and NEVER received them. I don't understand why you are ignoring me, but this is unacceptable and not the way to treat your customers. I had placed this order (order # TS51319) which included 2 pair of shoes and was charged $78.72 There was only one pair of shoes delivered. I NEVER received the 2nd pair (D2Y091MS75) but I received an email saying that the order had been fulfilled, (Fulfilled April 14, 2022 4PX #4PX3000075961760CN ) but it hasn't. I still haven't received the other pair of shoes, so why won't you refund my money??? I've been patiently waiting for your company to do the right thing and resolve my issue, but to no avail. I plan on contacting the Better Business Bureau and letting them know about my issue with your company. I need an answer...
I still haven't received the shoes and I stopped payment (was going though Klarna) on them even though I paid more than half. This taught me a valuable lesson in CHECKING BEFORE I order from any website (other than Amazon) to see if they're coming out of China or any other Asian company because once they get your money, your done! Long story short DO NOT ORDER FROM THIS COMPANY! The shoes don't look (in person) like they do on line and are substandard!!! SAVE YOUR TIME & MONEY.Shoes
SCAM!! DO NOT BUY FROM THEM!! I had the most awful experience with them. They are a complete scam. They would not provide with me with a return shipping label for their mistake. They tried scaring me into not returning because of how expensive it is and they might get lost during the shipping process and then I lose out. I responded so many times and they did not respond to anything I wrote, just copy paste responses. I stopped responding and contacted my bank. They have no phone number and I got some crazy emails that items were out of stock but never provided which product(s) and then said they canceled my order and refunded me. I responded to immediately refund me and a week later shoes show up. They can't even give a grammatically correct response. I am not stuck with their ... shoes which are literally .... It’s really sad that so many companies are popping up and LITERALLY scamming people and there is nothing we can do except write reviews. These are the emails I received from them.
Dear customer,
Sorry to inform you that the item in your order is out of stock.
Please tell us which do you prefer, change a item or refund you?
Hope your reply~
Sofia
(I got this email 3 times)
Dear customer,
Since you didn’t reply us for many times.
We had cancelled the order and we had refunded you.
Vanessa
Dear Annaleis,
We’re sorry that you’re not satisfied with the items.
If you return/exchange you will bear the expensive shipping fee.
Will it be possible to give it to others as a gift?
Or how about a big coupon for your next payment as a way to make up for this?
Look forward to your positive reply.
Best Regards,
Dear customer,
Sorry the coupon cannot satisfy you.
If you want to return your items, there may be a lot of risks in the return way. For example, the package may be detained by the customs during logistics transportation, and the package may be lost during transportation, then you will bear the loss.
But we understand your mood very well.
In order to make up for your dissatisfaction with this purchase, we can provide you with a 25% refund for compensation, please consider it.
VanessaShoes
BEWARE: I purchased a pair of black mules from Tinstree. The shoes were of very poor quality and when I requested information to return them, I was told that I would be responsible for the '"expensive" shipping and that I should just give them away as a gift or agree to a coupon from them. I asked that they still send me the return details and let me determine if I wanted to pay the "expensive" shipping charges. Again, no shipping information was provided, but I was told to reconsider and take the coupon. Do not deal with this company. They will rip you off.
Shoes
Hello, On March 6th I order some boots from Tinstree and the boots didn’t arrive until March 25th 2022. The product that I order for my wife were not as advertised and they didn’t fit. I have been correspondence with the service the department and they have not offer to exchange or refund my money. They have had to take pictures or the package, label on the package and pictures of the boots. I have attached a detail document with the correspondence from this company as requested to no avail! Please be aware that this not a reputable company like Amazon this website and the product sold are not what you will get and they will not give you refund but offer you to buy something else with a coupon. BEWARE!!!!
