Walmart - Overall Rating based on 36 reviews
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Comforter and sheet set purchase
I recently bought a comforter and sheet set from Walmart but had a pretty bad experience with their delivery and customer service. They said they dropped off the package in front of a garage door, but I don't even have a garage. When I called customer service, I got a remote representative who was rude and not very helpful. Even when I asked to talk to a manager, things didn't get any better. They first said I'd get a refund, but then changed their tune and said the package was delivered, so no refund for me. The whole thing left me feeling really frustrated and let down. It seems like Walmart's customer service has gone downhill lately, so I'm thinking about ditching my membership with them. I'm worried that outsourcing their customer service overseas, even to their Corporate headquarters, might mean they're not as focused on giving customers good service anymore.
Pickup order cancelled multiple times
Ordering from Walmart has been a total nightmare for me. I tried to do a simple pickup order three times, and each time Walmart mysteriously canceled it. They just couldn't wrap their heads around the fact that I actually wanted to buy something as a loyal customer. And to make things even worse, they reset my password not once, but twice, thinking someone else was trying to get into my account - so frustrating! The only "help" I could get was from a chatbot that kept dishing out useless, canned responses that did nothing to fix my real problem. It's just so disappointing that I can't even place an order through my Walmart account because of their messed up security that flags legit purchases as fraudulent and leaves me stuck with no solution.
Order never showed up
I was really looking forward to getting some awesome stuff online, but it never arrived! I was so disappointed because now I can't find the same stuff for that great price. They just said they'd give me a refund, which is fine I guess, but I really wanted the things I ordered!
cool new video game
Dude, I just picked up this really cool new video game at Walmart and it's amazing! But honestly, the reviews on their site are totally bogus and some are obviously paid for, which is seriously not cool. They really need to step up their game when it comes to vetting their sellers, man.
snacks and a new phone case
I love Walmart because they have really awesome stuff and it doesn't cost a lot. Plus, there are so many Walmarts everywhere, which makes shopping super convenient. But seriously, they need to work on improving their website to make ordering easier. And can they please just keep their prices steady? It's annoying when they keep changing them. Also, why does the store always have to be freezing cold inside?
Online order missing items
My order from this place online was a mess. They forgot some stuff and didn't tell me about changes until the last minute. Plus, they didn't pick up the phone when I tried to talk to them about it.
Order food delivery
I’ve tried getting food delivered from Walmart a few times, and it's been hit or miss. The online ordering and delivery right to my door is super handy, but there have definitely been some bumps in the road. Every now and then, stuff is missing from my order, or I’ll open a can and find a bug (yuck!). Plus, my deliveries have been late a couple of times, meaning I had to hang around longer than I wanted for my groceries. The worst problem I dealt with was my Walmart membership. I was forking over a fee every month, and when it was time to renew, they charged me a crazy amount without asking. I couldn’t cancel online, so I had to call up customer service to get it squared away. Overall, ordering from Walmart is convenient, but it hasn’t been all smooth sailing.
I ordered a toy skateboard
I ordered this toy skateboard years ago, man. They kept insisting it was delivered, but I never got it! I had to call them a million times before they finally canceled my order.
Shampoo/Conditioner and Curtain Clip Hooks
Man, let me tell you about my experience at Walmart - it was just terrible! So I had surgery, right, and decided to give the pick-up option a try for the first time. Being a senior citizen, I ordered three packages of curtain clip hooks. But when I got there, all they had for me was some shampoo and conditioner. Can you believe that? I showed them the snapshot of my order with the clips, but they said they didn't have it. So I had to call customer care and speak to this guy named Ren. He was cool and understood my frustration, but all I really wanted was my money back and my clips! I waited at the pick-up spot for 25 minutes and still no sign of my order. And get this - my order specifically said NO SUBSTITUTIONS! It was just a complete mess!
Walmart Plus subscription
I decided to try out that Walmart Plus subscription and the next thing I knew, they were accusing me of fraud and shutting down my account. To make matters worse, they didn't even give me back the $99 I shelled out for the subscription. When I tried to get help from customer service, they were totally useless. I ended up having to make a whole new account with a different email just so I could keep using the service. The way they handled the whole situation was just plain ridiculous. My advice? Watch out before you sign up for Walmart Plus!
BEST HACK TEAM
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? +1.213.631.9542Walmart Customer service.
Well, 36 days and 14 phone calls to 20 different people I finally got refunded. I am leaving a 5 star but 3 star because of the headaches and time on phone wasted. And the poor service I received. Only after threating to contact the F.T.C. Fraud division and the BBB in Colorado Springs ,CO where the seller has their business, did I get my refund. And catch this. I got refunded in less that 30 minutes. REALLY! They could have done this in the beginning.
Anyway got my refund. And I will still never purchase anything from the online again.
Our Local Walmart store has great people and in 20 years have never had a issue with the returns or purchases. People are great and friendly and Care. That is all I have to say on this issue.Still No Refund!
Well 30 days since the seller got the item back. Called Customer service back again. I think this is call 8. Same line I will forward this back to the Billing Dept. You will receive a email confirming your refund. This time they gave me another number. Supposed to be to the billing dept. Well, got some line of sales pitches and the number didn't even have Walmart listed in their directory. So just another run around by Walmart Online Customer Service. No wonder they only have a 18% approval and 79% on the 1 star category. Going to try and call Corporate office to see if they can help. Never doing any online purchases again with this company.
Antenna for tv.
I purchased an antenna from Walmart on the 6th of February. Only paid $29.59. Antenna arrived with the bracket broken. Immediately took it to Walmart in my hometown. Seller received it on the 16th of February. Well, 5 phone calls and several emails later. I am still trying to get a refund. The last email I received said my account was closed and refund issued. Well, that is total BS. My banks manager looked thru my account and found where I had paid Walmart the money. But no money was refunded to my account. They lied! every single time i talked to them. They said I would receive an email saying I was going to be refunded. Well, it will be a month in 5 days and NO REFUND! I hope they enjoy the $29.59 they have stolen, and may it bless them in the way they deserve. So, my review is to warn everyone who buys from Walmart online. BUYER BEWARE OF THIS SITE! Oh, I would rate lower than 1 star if possible. This is a fresh update to my previous post.
Antenna from Walmart online.
On the 6th of last month (FEB) I purchased an antenna for my tv. It arrived broken and poorly packaged. Returned it the same day at my local Walmart store. Seller received it on the 16th of February. I was supposed to receive a refund in 7-10 days. Well, 4 phone calls to the Customer Service have proved to be useless. Everyone says something different. From you will receive it in a couple of days. To 2 of the customer service people saying they would expedite the refund that day. In 6 days it will be a full month since the seller received the item back. And still no refund. I will never buy anything from Walmart online ever again. I suggest you really check to be sure that it is a USA seller and not some overseas crook. I am more than disappointed in the Customer Service at Walmart online. 4 Times I have called and each time nothing happened. Beware of the Online items. You may never get your purchase price back.
Review with most votes
Still No Refund!
Well 30 days since the seller got the item back. Called Customer service back again. I think this is call 8. Same line I will forward this back to the Billing Dept. You will rec... Read onBy: BRIAN J UMBENHOW