Walmart39 reviews
This score is based on 39 genuine reviews submitted via US-Reviews since 2023.
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ethics beat convenience for me. I used to shrug and shop the usual brands, but after seeing how corporate choices pile up and affect real people, I stopped. It's awkward telling friends that I'll skip certain stores, and honestly I have mixed feelings — part of me misses the easy shopping list, part of me feels a little proud. I've walked away from other companies before for less, so this isn't brand-new for me. The point is, corporate support isn't abstract; it shows up in displaced families, lost homes, and kids who didn't ask for any of it. I'm not calling for drama, just accountability — transparency, real audits, some backbone. If a company keeps prioritizing short-term profit over obvious human harm, I vote with my wallet. Small acts feel symbolic, true, but they're better than staying silent. I hope more people push, ask questions, and refuse to normalize indifference.
That weird relief when the refund finally hit
my account got compromised, someone changed the phone number tied to my app, and they used my card for a few purchases that I didn’t make. I found out when I tried to log in and it wanted to send a code to a number I didn’t recognize, with an area code from across the country. Instant red flags.
I spent hours on the phone (felt like a call center in another timezone), opened chats, filed a police report, and eventually the charges were refunded. That refund notice — seeing the money back — was the first time I actually breathed out and thought, okay, they did something right. Not because everything was perfect, but because the one concrete thing I feared (losing that money) was fixed.
That said, it didn’t come without baggage. They wouldn’t let me swap the hacker’s phone off my account for a long time. For a while the only way to get codes was through a relative’s number, which was annoying and awkward — having to bug someone else every time I wanted to check an order. I even had to cancel my card because the thief had access to info stored in the app. The support team did eventually enable some change that allowed me to use a different number, but it wouldn’t let me put my own back. So yeah, I felt relieved about the money but still stuck in a mess of account access.
Another frustrating part: tracking and delivery info for the fraudulent orders was basically a black box. Support kept saying they couldn’t provide the address or tracking, even though I needed that for my police report and just to know where my stuff went. They didn’t have a clear reason — just “we can’t provide that.” That felt like a cop-out.
If you’ve had good support experiences elsewhere, you’ll see the contrast. Other retailers I’ve used handled fraud and follow-up more cleanly. Here, the moment of satisfaction was narrow: refund confirmed, relief. But I’m still uneasy about account security and the hoops to get my own phone number back. So, I won’t be shopping much here until that part is fixed.Mixed bag on the photo counter
Weird morning — I needed a couple quick prints for a small move and to update some paperwork, nothing fancy, just needed them same-day because my back's been acting up and I didn't want to make extra trips. First time I went I got an email saying my photos would be ready, then as I pulled into the lot another email said the order was delayed and when I got inside the photo desk had already closed. Guy behind the counter shrugged and said they'd told HR, but nothing changed. So yeah, I drove home annoyed. Next time I called ahead — super glad I did — the online hours were still wrong and they'd actually close an hour earlier than the site said. The staff I spoke to sounded fed up too, like they’d tried to fix it but corporate never updated the page. When I finally got the prints they were fine, decent quality, and it helped that the person on shift was polite and got me in quickly. Still, it's annoying that a big company can't keep basic info accurate; it wastes time and gas, especially when you're dealing with stuff like moving and sore backs. Overall I'm grateful it worked out eventually, but it's a hassle that shouldn't happen and the customer service feels stuck between trying and getting nowhere.
That last-minute save
she offered to reprint a couple photos free when one looked off, and she filed the issue with her manager right away. Not the full corporate fix, but actually doing something on the spot mattered.
So yeah, don't trust the website hours without a call, but if you do get lucky and someone steps up, the result can be better than you'd expect. Small fix, big difference in mood. I left feeling like my time wasn't entirely wasted, and that mattered more than I thought it would.Phone number nightmare turned refund, but not fixed
I was halfway through dinner when my wife said she couldn't log into our account — and that’s when the mess really hit me. I had been nervous about putting my card on the app for a while (we'd just moved and there were a ton of things to order for the yard and the car), but convenience won out. Looking back, I wish I’d listened to that little voice telling me not to store payment details. Anyway, I noticed the app asking to send a code to a phone number I didn’t recognize. Started tracing it and realized my number had been swapped out for something with an area code from another state. That first hour felt surreal.
Annual subscription purchase without consent
I've had a really bad experience with Walmart. They went ahead and charged me for a yearly subscription to a service without even asking for my permission. And this isn't the first time they've done something like this to me. I can't believe they're so sneaky. I tried to sort things out, but they flat out refused to give me back my money. It really shows how little they care about their customers. So, I took my credit card info off their app and just deleted the whole thing. I won't be supporting a company that treats people like that. It's pretty clear to me now why they're so rich - they don't mind taking advantage of their customers.
Employee health concerns
I can't believe that employees are being made to work with both Covid and the flu while handling our things. It's super gross and totally unsafe. Walmart really needs to step up and not put their workers in danger like that. It's not right for them or for us customers.
Two messed up online orders
I had two online orders from Walmart, each going to different states, and both of them got messed up in the same day. The first order claimed it was delivered, but I never received it. I checked with my neighbors, and no one had seen it. This is a gated community, and we have never had any issues with package deliveries from other companies. As for the second order, it kept saying it was out for delivery, but 18 hours later, it still hadn't arrived. I called customer service, and after some investigating, they concluded that it was lost. How does this happen to two separate orders in one day, going to different states? It's absolutely ridiculous. I've had issues with Walmart's online delivery in the past, but this was the last straw. I will never trust Walmart for online orders again. If they struggle to deliver during a slow season, I shudder to think about the chaos during the holidays!
Online order mishap
I just ordered some stuff online not too long ago, and one of the things I got was a toaster. But when my order showed up, I got a blender instead of the toaster I wanted. So, I reached out to customer service and they told me they were out of stock on the toaster. I sent back the blender and asked for a refund, but it's been forever and I still haven't gotten my money back. Dealing with this lack of communication and mix-up from Walmart is really getting on my nerves.
Patio dining set
I rarely shop at Walmart, but when I attempted to order a patio dining set online, it was such a disappointment. I couldn't find my order history in my account, and every time I tried to complete my purchase, I kept encountering a technical error. Contacting their chat support was no help at all. They simply advised me to clear my cache and download the app, but that didn't resolve the issue. When I eventually called their helpline, it took ages to explain the problem, and the representative just suggested trying again later. Waiting 48-72 hours for an escalation to get the promo code for 20% off is too long. I think I'll just purchase from another store instead.
Online order not delivered
I bought some things online, but when they finally got to me, a few of the items were missing. They refused to give me a refund, and when I reached out to them, I was bounced around from chat to phone to ethics department. It seemed like they didn't give a darn that I didn't receive what I paid for. The whole experience was really annoying and made me think they were trying to scam me. All I wanted was either my stuff or my money back, but they were no help at all.
Grocery bags that suck
I went to the store to do some grocery shopping and man, those bags they gave me were terrible. They kept ripping and all my stuff kept falling out. The cashier tried to help, but it was a mess. I had to keep picking up my stuff off the floor over and over again. I even talked to the manager about it, but they didn't do anything. The bags were so thin this time, I've been a loyal customer there for years!
My new toy
I found this really awesome toy here and it's seriously the best thing ever! The store was so cool and had everything I was looking for. The people working there were super nice and helpful too. I'm already looking forward to going back and getting more awesome stuff!
Bike purchase online
I recently bought two bikes online from this store. To my dismay, soon after buying them, they went on sale for half off. When I called customer service to ask about getting a refund for the price difference, they weren't very helpful and ended up saying no to any kind of reimbursement. This whole situation really bummed me out and made me feel annoyed with how the company handled it all. I believe that as a customer, I should be treated fairly and respectfully, especially in situations like this where the pricing mix-up wasn't my fault.
Household and grocery items
My experience with this store has been pretty terrible. I've had a lot of issues with my orders - things being sent to the wrong place, stuff showing up damaged or melted, and even getting the wrong items altogether. The quality control and customer service here are seriously lacking. It feels like they aren't paying attention to the details or really caring about getting things right. It's also a bummer that they don't always have fresh stuff available. Some of the products seem old or freezer burned. Dealing with customer service has been a headache too. I've had to reach out multiple times, getting bounced around to call centers in different countries and spending a lot of time on hold. It's been super frustrating. Overall, shopping here has been a drag and definitely wouldn't recommend it to anyone else.
Online orders
I can't believe how every time I order something online from this store, it's just a mess when it comes to getting it delivered. Like, seriously, out of the last 5 orders I've placed, only one actually arrived at my house. It's so annoying! And on top of that, there's no way to contact anyone for help. Such a waste of my time and money.
Electronics
I bought some electronics from this store not too long ago, and let me tell you, I'm really let down by their customer service and return policy. Seriously, dealing with them has been a nightmare for me over the years. They went ahead and blocked my old account from making returns out of nowhere, just because I returned too much stuff. Like, how does that even make sense? If I'm not satisfied with something, shouldn't I be able to return it hassle-free? It's so aggravating to see a company that cares more about money than making sure their customers are happy.
Grocery shopping
As someone who's all about making life easier with online grocery shopping, I've got to say my experience with this retailer has been less than stellar. Seems like every time I place an order, something goes wrong - missing items, wrong deliveries, shipping delays - you name it. Last week was a doozy. I ordered a few things, and it was a total disaster. Out of the four items I needed, only two showed up on time. One got stuffed in my mailbox instead of being left at my doorstep, and the fourth item somehow ended up at the wrong place, causing a whole week of delays. With how much money this company makes, you'd think they'd deliver better service and quality. But nope, my hopes are always dashed.
Toothbrush purchase
Lately, my trips to the store have been pretty disappointing. It feels like prices have gone way up in the last few years, which is tough for people like me who are trying to stick to a budget. Also, I've noticed that the prices listed on the shelves don't always match up with what rings up at the register, leading to a lot of confusion and frustration at checkout. Using the self-checkout machines has been a hassle too, as I keep needing help and approval from cashiers every time I go through it. And the regular checkout lanes are so fast that it's hard to keep track of what's being scanned, putting the pressure on me to make sure everything rings up correctly.
I've also had trouble getting help from staff, especially when I needed someone to unlock a toothbrush for me. I asked for assistance several times but ended up waiting around for almost 20 minutes with no help in sight. Even though I saw plenty of employees around, they didn't seem too interested in helping customers. Some of the staff's behavior was also off-putting, like chatting inappropriately or being glued to their phones instead of assisting customers. The way products are stocked often blocks aisles and makes it hard to navigate the store smoothly. It would be great if they could manage that better to make shopping easier for everyone.Tablet and headphones
So, I was really excited to snag a tablet and some headphones from this store, but man, it was a huge letdown! First of all, they jacked up the price right after I ordered, can you believe it? Then, the headphones showed up and they were a completely different color than what they showed online, like seriously? And get this, they sent me two of the same thing by accident and now they won't take it back, like what am I supposed to do with two of the same thing?! And the worst part is, they don't even have any contact info on their website, like are they trying to avoid our complaints or what?! Ugh, this store is just a hot mess, can't trust 'em for anything. Definitely sticking with Amazon from now on.
About Walmart
Walmart Inc., founded by Sam Walton in 1962 and incorporated on October 31, 1969, is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart has grown to become one of the largest retail chains in the world, serving customers both in physical stores and through its e-commerce platform. The company focuses on offering a wide variety of products at low prices, a business model that has driven its success and global expansion. As of now, Walmart operates over 10,500 stores and clubs in 24 countries, under 48 different names, employing over 2.3 million associates worldwide. Throughout its history, Walmart has been committed to innovation in retail and supply chain management, pioneering practices such as centralized buying, self-service operations, and a strong emphasis on customer satisfaction.
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Categories Walmart
Online Shop | Electronics | Home and Garden | Fashion | Sport & Outdoor | Personal care | Children & Baby | Multimedia & Magazines | Adult shops | Pet Shop | Office, Hobby & Party Supplies | Merchandise | Firearms
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Last update: October 2025
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Review with most votes
Still No Refund!
Well 30 days since the seller got the item back. Called Customer service back again. I think this is call 8. Same line I will forward this back to the Billing Dept. You will rec... Read onBy: BRIAN J UMBENHOW