Wolven - Overall Rating based on 33 reviews
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Delayed Order
I am incredibly disappointed with my recent purchase experience. I ordered clothing in November, and after waiting for months, I finally received an email saying there were delays. How does a company not know what's going on with an order placed three months ago? It's frustrating. The lack of communication and transparency is surprising, especially because the clothes are nice. But right now, I'm feeling really let down. This was honestly the worst customer experience I've ever had. I wouldn't recommend buying from this company.
Activewear purchase
When I first found out about this activewear brand, I was really pumped about it. But ever since they switched up their shipping process a year ago, things haven't been going well. I've been dealing with problems like import taxes and late deliveries, and it's been really annoying. And to make matters worse, their customer service hasn't been much help in fixing these issues.
Oversold items, delayed shipment
I bought some stuff at the end of November, and then later on I found out that one of them was out of stock and the other wouldn't be shipped until after the holidays. It was pretty annoying to have to wait over a month just to get my order. They should've done a better job keeping me in the loop about the delays.
Leggings and crop top
I recently bought some leggings and a crop top online, but unfortunately they didn't fit properly so I had to return them. The guy I spoke with, let's just say his name was Branden, was really great and helped me out with the return process. He was so quick to respond and was really kind about the whole situation. Buying things online can sometimes be a hassle, but this was actually a positive experience. I definitely plan on purchasing more items from this store in the future, especially since I already have some pieces that I really love!
Delayed order frustration
I'm so frustrated with this company. I ordered my stuff a while back and still don't know what's going on. They keep changing the delivery dates without telling me why. It feels like they're just stringing me along and I might never get my things. I expected more since they seem so great on the surface. I've tried reaching out, but all I get back is vague answers or nothing at all. It's obvious they don't care about keeping their customers happy, and I'm starting to feel ripped off.
Jacket and leggings
OMG, I got this really cute jacket and leggings from this store and they are seriously so cool! The jacket is like the softest thing ever and the leggings are super comfortable and stretchy. I'm totally obsessed!
Yoga fit purchase
The customer service at that place is just terrible and their return policy is super confusing. I bought this yoga outfit on sale, but the fabric feels like sandpaper! It's so irritating and flimsy, and it's smaller than expected. When I tried to return it through Instagram, they completely ignored me. I had to reach out to them again, and you know what? They told me that I couldn't return my order! No apologies or anything. I even requested to speak with a manager, but there was no response. It's so annoying!
Flare pants made from recycled material
I gotta tell ya, I was really happy with my recent purchase. It seems like the company has made some good improvements since some of the older reviews I read. They processed my order super fast and I got tracking info right away. The flare pants I bought were made from recycled material and let me tell you, they're awesome. The material is so soft and they fit just as good as some of those fancy yoga brands, but with a more stylish look. I'm really impressed with how high-quality and comfy the pants are.
Athletic wear
I bought some workout clothes from this company not too long ago and gotta be real with you, I wasn't too thrilled with the quality. I was expecting something top-notch for what I shelled out, but the material was kinda scratchy and didn't really hold up during my sweat sesh.
Bike shorts purchase
I was kinda hesitant at first to give this sustainable brand a shot, but let me tell ya, my whole outlook has totally shifted. These bike shorts I got from them are seriously the comfiest and best quality pair I've ever had. The material is super soft and breathable, making them perfect for working out or just chilling at home. I really admire the effort and skill that went into making these shorts, and I have a feeling I'll be coming back for more in the future.
Apparel items
I bought some clothes from this company not too long ago, and the customer service was really good. Brandon, the guy who helped me out, was super nice and quick to answer all my questions. The only thing I wasn't totally happy about was that the fabric of the clothes was kind of see-through. But hey, maybe some folks actually like that style. All in all, the customer service was top-notch.
Delayed order shipment
My experience with this company has been really frustrating. I ordered something a month ago and they charged me right away, but I never got a shipping notification. I tried contacting customer service through email since their online support and phone service weren't working, and they told me my order was coming. A week passed and I still hadn't heard anything about my order. Their lack of communication and follow-through is not okay, and they definitely need to work on their customer service and fulfilling orders.
Tank top and shorts
I made the mistake of buying a tank top and shorts from this place. It's taking so long for them to ship my stuff, they don't even answer emails, and their return policy is terrible! If only I had checked the reviews before ordering. Now I might have to dispute the charge on my card to get my money back. This company is shady, they only pretend to be environmentally conscious to make a profit.
Soft and sustainable clothing
The products are awesome! So, at first, I was a bit unsure because it all sounded too good to be true - fashionable, recycled materials, eco-friendly, you get the idea. But when I bought my first pair of bell bottoms, I was pleasantly surprised by how nice they were and how stylish they looked. I just had to buy another pair, which only made me love the brand even more. Now, I'm a faithful customer and keep adding more to my wardrobe. The designs are one-of-a-kind and the clothes are super comfy and cozy. It's a great feeling to know that I'm supporting a company that has the same values as me.
Unresponsive customer service
My experience with this company has been really frustrating because their customer service is seriously lacking. I've been trying to contact them about a simple return for weeks, but haven't heard anything back at all. I've sent emails, tried chatting, called (but the number doesn't even work), and even reached out on social media, but still no luck. It's just not okay for any business to have this kind of poor communication and support.
Printed leggings, size M
I just got these awesome printed leggings in a size medium from this store, and I gotta say, I am super happy with them. I'm 5'3" and 11st, and they fit me like a glove. The material is so soft and comfy, I could wear these all day long. And get this - the delivery was even faster than I thought it would be, which just added to how thrilled I am with my purchase. I love them so much that I'm already planning my next order from this store. After reading some of the other reviews, it sounds like I won't even have to worry about making any returns, which is a huge relief.
Exchange process assistance
I had a really good experience with their customer support guy, Brandon, when I was doing an exchange. I gotta say, I was super impressed with how helpful and attentive he was. Exchanges can be frustrating, but Brandon made it really easy and smooth. He knew his stuff, paid attention to all the details, and really went out of his way to make sure I was happy. I'm grateful for his commitment to helping customers.
Leggings purchase
At first, I wasn't sure about buying from a sustainable brand because I wasn't sure how the fabric would feel. But I decided to give it a shot, and I'm really happy with the leggings I got from this brand. The fabric is super soft and comfy, way better than I expected. Plus, they shipped out my order really quickly, which was great. Because of this awesome experience, I now always turn to this brand when I'm looking for sustainable clothing.
Yoga leggings and crop top set
I just bought a set of yoga leggings and a crop top from this company, and let me tell you, the customer service was top-notch. Brandon was super helpful and quick to answer all my questions. The product itself is really good quality, the fabric is soft and comfy, and it fits just right. I'm really happy with my purchase and how everything went while shopping.
Clothing items
I have to say, as a customer, I was pretty let down by my time dealing with this company. It took way too long for my order to even ship out, over a week, and that just doesn't cut it in today's fast world if you ask me. Plus, I've been hearing some not-so-great things about how they run things and their company culture, and that doesn't sit right with me as a customer. On a lighter note, I did like the clothes I got - good quality and cute styles. Still, overall, I was pretty disappointed with the whole situation.
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