Atlas VPN Reviews

: 24
63% Would buy here again

Most relevant positive review

  2024-05-10
Quick and easy purchase
So, I finally gave in and decided to buy this service and man, it was easy. No problems, no issue... Read on
M. Doyle

Most relevant negative review

  2024-05-11
Costly three-year plan
I had a lot of trouble with Atlas VPN. It kept disconnecting, had a shaky connection, and the sof... Read on
Twila Ratke

Review with most votes

  2024-04-07
Streaming platform region chan
I had a problem changing regions on a streaming platform recently. Even though the customer servi... Read on
L. Wyman

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    VPN Subscription Purchase

    At first, I had a little trouble getting in touch with a real person to talk to, but after some trial and error, I figured out it was my phone acting up, not the service itself. Once I switched over to my laptop, I had no problem at all using the live chat feature. The folks I chatted with, like Emily, Poppy, and Monica, were super nice, professional, and really helpful. They helped me out with a discount and even gave me a refund when I forgot to use a discount code by mistake. I was really impressed by how great their service was and how much they cared about maintaining high standards. The price for the VPN service was totally reasonable and it was definitely worth it for the quality you get. I'd totally recommend this VPN to anyone who needs it.


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    VPN connection issue

    My experience with the VPN service was going great until I hit a snag with one of the servers. I reached out to customer support for assistance and was impressed by how fast and professional they were in getting back to me. The guy I talked to, "Webster", walked me through some troubleshooting steps, like sending in a screenshot and logs. His instructions were really clear and simple, which made it easy for me to figure out and fix the problem. In the end, the service was reliable and the troubleshooting tips were straightforward to follow.


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    Quick and easy purchase

    So, I finally gave in and decided to buy this service and man, it was easy. No problems, no issues. It was just straightforward and finished. I really like things being done efficiently, and this purchase definitely lived up to my expectations.

    Speaking of customer service reps, Kati was amazing. I really wish all customer service reps were as professional and nice as she was. Honestly, she raised the bar high and now I'm wondering why everyone can't be as awesome as her. Big shoutout to whoever hired her at the company!


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    Quick problem-solving support

    Recently, I was having some issues with my VPN not working well. It was super frustrating, so I decided to contact customer support for help. I talked to a guy named Webster on the support team and he was really awesome. He figured out what was causing the problem right away and gave me easy-to-understand solutions. I was really impressed by how professional and quick he was at fixing everything. If I ever have any problems again in the future, I wouldn't hesitate to ask their support team for help.


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    Costly three-year plan

    I had a lot of trouble with Atlas VPN. It kept disconnecting, had a shaky connection, and the software was pretty bad, especially on Windows. The killswitch didn't work at all, so I had connection problems every time I restarted. Lately, every time I tried to use it, my computer would crash, which hasn't happened to me in years. The customer support wasn't helpful, and the installation guides for Linux were no good. When I switched to a different provider, everything worked perfectly on all my devices.


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    30-day money-back guarantee

    Trying to get my money back from this company has been a total nightmare. They promised a 30-day money-back guarantee, but they haven't made any effort to give me a refund in a reasonable amount of time. It's been four days since I asked for my money back, and instead of following their policy, they're trying to convince me to stick with them. I had to go through Paypal to report them just to hopefully get my money back. This whole situation has left me feeling pretty upset, and I'd advise others to be careful with their promises.


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    VPN Subscription

    I just got a VPN subscription and needed help setting it up on my device. I contacted customer service, and I was really impressed with how helpful they were. The person I spoke with went out of their way to help me with my problem. They were nice, patient, and quick to answer my questions. I really liked how they went above and beyond to help me out. It's clear that the people working for this company are top-notch, and I'm grateful for the amazing service they gave me.


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    48 pounds for 3 years special offer

    My experience with the VPN service wasn't the best, unfortunately. I tried it out on different devices in Spain and could only get BBC and Channel 4 to work, not ITVX or Channel 5 like I wanted. But the tech support team really stepped up to try and fix the problem and quickly gave me a refund without any trouble. Even though it didn't meet my needs, the low price made it worth giving it a shot.


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    Canceling automatic recurring payment

    I had such a hard time trying to cancel my automatic payment subscription with this VPN. Their website was so confusing, I couldn't even find where to cancel it. I ended up having to chat with this lady named Katie from customer service. Despite the frustration I had at first, Katie was really helpful and managed to cancel it quickly, giving me great customer support.


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    Quick and accurate support

    The support team responded really fast and gave me the right solution when I had trouble with the VPN connection. It was so annoying when the VPN wouldn't connect, but thanks to their quick help, I got it sorted out right away. All in all, I was really pleased with how helpful the support team was.


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    Streaming platform region change help

    I had a problem changing regions on a streaming platform recently. Even though the customer service rep (Katie) gave me some wrong info at first, she was super nice and helpful. Her professionalism and patience in fixing my problem were really impressive. I'm really happy with the service I got.


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    VPN service

    I gave that VPN thing a shot, but it just wouldn't work on my mom's work computer. So, I had to cancel it. But let me tell ya, this girl named Katie went above and beyond to try to help me out.


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    VPN service

    I've been really let down by the VPN service ever since they made those changes that made customers switch over. The connection is always spotty, so I'm always having to log out and in again just to try to get it to work. But even that doesn't really help anymore. And to top it off, I can't even get on the website to get some help because it keeps blocking me. Overall, the service has gone downhill since the company got sold, and it's been a big hassle trying to use it.


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    Windows 11 Compatibility

    I just bought a VPN service thinking it would work great with my Windows 11. But, man, it was a complete disaster! I had to keep reinstalling, restarting, and messing around for way too long just to get it to actually work. It was super annoying and ate up a ton of time. I really hope they fix these problems so it's smoother for everyone using it.


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    Bug-ridden platform, constant crashes, server connection issues, poor connection quality regardless of protocol, overly simplistic software interface.

    I had a really bad time with that VPN service. It was full of bugs and kept crashing on me all the time, which made it super annoying to deal with. Connecting to servers was a big struggle, and the connection quality was always terrible, no matter what protocol I tried. On top of that, the software itself was too basic and didn't have the key features I needed. I feel like I got tricked into signing up for this service, so I'm definitely gonna switch to a different one as soon as my subscription is done.


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    Unauthorized charges

    I had a really bad situation where money got taken out of my account without me knowing, even after I asked to cancel my account. I called customer service, they said they canceled my account, but then a month later, $12 was taken out of my account without me saying it was okay. That's so not cool and totally breaks trust. I want my money back and my account canceled right away.


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    VPN service purchase

    I just bought a VPN service and it didn't go so well. I had trouble getting it to work right and when I asked for help, I got no reply. Trying to get a refund from customer service didn't work either, which was really frustrating. Overall, I was left feeling disappointed and I wouldn't recommend this service to anyone because it's not reliable and they don't offer much support.


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    VPN service, connectivity issues, lack of service delivery, poor customer service.

    I was really let down by this VPN service. I had the same problems connecting as a lot of other people - couldn't get on the French servers from Asia, no matter what I tried. It's obvious that this company is a total scam, taking money for something they can't deliver. And on top of that, they won't even acknowledge when you want to cancel or give your money back. Just a complete lack of service and care for their customers.


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    Helpful customer service

    The customer service reps were super cool and really helped me out. The first suggestion they gave me didn't work, but the second one fixed my problem right up. I feel like they could make it a bit simpler to get the app back on track after an update, though.


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