Freshteam29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2023.
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nothing about the 30‑day policy was easy to find, and we even got billed for an inactive account, which felt absurd. Oddly, one small export feature worked exactly as promised, which was a surprise and briefly useful. My advice: test canceling and that specific export before you commit. Overall functional but frustrating, would not recommend for speed-focused teams.
Not the smooth ride I expected
get any promises in writing, ask for API docs up front, and don’t rely on a verbal demo if a specific integration matters to you. My tip to others: treat this as a platform that will need customization unless the vendor explicitly confirms integration in writing. If you’re a small team without dev resources, be cautious. If you have engineers and patience, you can make it work and the final result isn’t bad — it just takes more time and effort than advertised. Overall I’m relieved it wasn’t a total disaster, but I’m annoyed at the mismatch between the sales pitch and what’s actually delivered.
Mid-deadline ghosting
Middle of a deadline, product worked smoothly but support ghosted me; frustrating, honestly.
Weird billing, happy ending
I was hesitant to sign up 'cause I noticed odd $35 charges for months. Kept bugging support and expected silence, but a rep actually tracked it down and reversed things — kinda relieved, wish I called sooner.
Quick help, slow shipping
I first saw them on Reddit after a friend tipped me; support replies fast and follows up, but delivery was slow and I had to nudge them.
Fair after a hassle
they refunded after a fight, so acceptable. I pushed because the subscription auto-renewed and we didn't need it this year. It took a few back-and-forth emails, not smooth, but they eventually reversed it. I first saw this on the app store and told a coworker.
Woke up to sales calls
So yeah, not for me — I signed up because my previous tool was trash and I needed something quick while moving, but I got woken at 7am by three sales calls in a row. The app itself looked promising.
Tough start, works after a fight
I thought this was another headache — support was almost nonexistent and at first I couldn't even get signed up without paying extra. Weirdly, once I wrestled through it the product itself works well and is stable. Had worse onboarding with other vendors, so I'll give it a month.
Strange verification email
07 pm — odd. Tried to unsubscribe; the reply bounced and the contact form forces opt‑in to marketing so you can't reply properly. Support was slow and vague. Feels careless about message delivery.
Renewal-trap
I liked the product functionally, but overall it's not worth it — my main conclusion. I started using it around a year and a half ago and at first it did what it promised. Then I stopped using it months ago and assumed cancellation was straightforward. Turns out their rule needs a 60-day cancellation notice and they don't send reminders. I got billed $828 and they're refusing any refund. That alone sours the whole thing.
Surprisingly handy
I started using this thing about two months ago, just to try and get my contacts and workflows in order. First day? Clunky, crashes, and I kept seeing weird bugs — honestly I opened a bunch of support tickets, like 10 or so, and their response is basically "ticket created" and then... radio silence. That part is annoying and you will spend time fixing stuff yourself. BUT, after I wrestled with it for a week and set up the contact groups and a couple automations, it actually saved me hours. It's not perfect — still buggy — but the core organizing tools are surprisingly solid and now I use it every day.
Quick heads-up
I like parts of this service but be careful with the subscription. I needed it because I was juggling a move and chronic back pain, so I wanted something that just works and keeps me updated. The app does some things well and the idea is solid — push alerts should work but are flaky, sometimes no notifications and bugs pop up, you know. Worst part: canceling felt like a slow maze and they kept charging me longer than expected. Still, parts are useful if you don’t mind the hassle.
Left hanging by automation
avoid them — they'll keep emailing and never actually help. I never signed up, someone used my email, and I watched as a parade of confirmation messages and ticket IDs showed up. I contacted them about seven times, filed tickets, asked them to delete the account. Each time a new ticket number appeared (weirdly efficient), but no human reply. Kinda impressive automation, awful support. My tip: change your passwords and don’t expect anyone to follow up.
Finally useful, after some hassle
support added a test account for troubleshooting and forgot to remove it, so we were hit with an extra charge months later. It took persistent emails to get a partial refund and someone to point out where to cancel — the UI didn’t make that obvious. So not flawless, but for the core functionality it’s solid enough for regular use.
Small win after a messy start
the VAT number kept failing, I paid for an upgrade and the invoice showed no VAT. Mixed feelings, but it works now.
Freshteam subscription
I recently started using Freshteam and I'm pretty disappointed. The customer support is basically nonexistent. I message them and all I get is a robot reply. I haven't had a real person respond to me in ages. It feels like I'm talking to a wall, but even worse. I need assistance and I just feel ignored. It's really frustrating, you know?
Unauthorized charges
This company is just terrible! They went ahead and charged me without asking and wouldn't even let me cancel my subscription when I kept asking them to. It's like they don't give a darn about us customers. It feels like they're only interested in snatching my hard-earned cash. With my startup shutting down, I can't handle these unexpected charges.
Difficult to use software
We've been using this software for a while now, but we're still having trouble getting the hang of all its features and making the reporting work the way we want it to. The system was set up by someone from IT who used to work here, so it wasn't really customized to fit our specific needs. We've tried to get training on how to use the system better, but the trainers didn't speak English very clearly, which made it hard for us to understand. This language barrier has made it tough for us to fully understand what the system can do, so now we're thinking about switching to a different software. It would really help if we could set up some training sessions with a pro who can communicate well with our team and make sure we're getting the most out of the software.
Customer service experience
Their customer service is amazing, honestly. Every time I've had a problem, their support team has been right there to help me out. They really make an effort to take care of any questions or concerns I have, even checking back to make sure everything is fixed to my liking. It's nice to see a company that values their customers and wants to make sure they have a good experience.
Subscription billing issue
I canceled my subscription way before it was supposed to renew, but I still got charged for another month. I tried to get help from their support team, but they never got back to me. This company is so sketchy and totally dishonest. Don't even bother with them!
About Freshteam
Are you in need of excellent HR software for growing business? Do you need software to manage your recruitment? Or you need software to manage your employee data? Freshteam is HR software for growing businesses but is Freshteam impactful? What’s their rating compared to other software? We might give you unbiased answers but we urge you to read honest responses of other Freshteam users here to get all the answers you seek.
About Freshteam
Freshteam is user-focused cloud-based software founded by Girish Mathrubootham on June 10, 2011. Freshteam claims that over 150,000 companies trust their software to run their business. Freshteam pride itself in developing perfect HR software that’s ready to go, easy to set up and use as well as requiring minimal customization. Freshteam boasts of serving millions of users around the world and that their products live up to this promise and are backed by our world-class support. They can be reached via all their major social media handles and phone number posted on their site.
Products and services of Freshteam
Products offered by Freshteam are: customer support software, sales CRM Software, IT Service Management Software, customer messaging software, conversion Optimization Suite, call center software, agile project management software, and free website monitoring tool.
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Details
Contact Information
1250 Bayhill Drive, Suite 315,
CA 94066 San Bruno
United States
📧 anand.nambiar@freshworks.com
Categories Freshteam
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Last update: May 2026
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Review with most votes
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped s... Read onBy: Cleora Keebler