Freshteam37 reviews
This score is based on 37 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mid-deadline ghosting
Middle of a deadline, product worked smoothly but support ghosted me; frustrating, honestly.
Weird billing, happy ending
I was hesitant to sign up 'cause I noticed odd $35 charges for months. Kept bugging support and expected silence, but a rep actually tracked it down and reversed things — kinda relieved, wish I called sooner.
Quick help, slow shipping
I first saw them on Reddit after a friend tipped me; support replies fast and follows up, but delivery was slow and I had to nudge them.
Fair after a hassle
they refunded after a fight, so acceptable. I pushed because the subscription auto-renewed and we didn't need it this year. It took a few back-and-forth emails, not smooth, but they eventually reversed it. I first saw this on the app store and told a coworker.
Woke up to sales calls
So yeah, not for me — I signed up because my previous tool was trash and I needed something quick while moving, but I got woken at 7am by three sales calls in a row. The app itself looked promising.
Tough start, works after a fight
I thought this was another headache — support was almost nonexistent and at first I couldn't even get signed up without paying extra. Weirdly, once I wrestled through it the product itself works well and is stable. Had worse onboarding with other vendors, so I'll give it a month.
Unexpectedly regretful buy
I bought it for a move — bad back, needed help. I was skeptical about the software and the company's habits; those doubts stayed. The app kept changing layout and was flaky, canceling turned into a fight. Oddly one tool saved my inventory, surprised me.
Finally on the right line
on the third day after I stopped expecting help, I heard the right ringtone on the right desk. Calls were finally going to the customer service line, not our sales account. We'd warned them before porting and chased after, so it took too long. Still, that switch fixed things and I felt relieved, oddly.
Dashboard lag, support clarified
I was messing with the dashboard and thought it was fine, but after I added a couple deals they didn't show up. Support replied fast and said it's normal to have a 30-second sync delay — so you don't get a live snapshot, data delivery is delayed. I've had live CRMs before, so annoying. Glad they explained it though; moved on, but customer service was helpful.
Strange verification email
07 pm — odd. Tried to unsubscribe; the reply bounced and the contact form forces opt‑in to marketing so you can't reply properly. Support was slow and vague. Feels careless about message delivery.
Charged after canceling
They kept my money — that's the takeaway. I added the invoicing add-on to try it and used it about a week — under seven days — but when I asked for a refund they refused. I canceled the plan a day after renewal and they still kept the charge. Support replied quickly but couldn't help. I've received refunds from other vendors before, so yeah, disappointing.
Renewal-trap
I liked the product functionally, but overall it's not worth it — my main conclusion. I started using it around a year and a half ago and at first it did what it promised. Then I stopped using it months ago and assumed cancellation was straightforward. Turns out their rule needs a 60-day cancellation notice and they don't send reminders. I got billed $828 and they're refusing any refund. That alone sours the whole thing.
Surprisingly handy
I started using this thing about two months ago, just to try and get my contacts and workflows in order. First day? Clunky, crashes, and I kept seeing weird bugs — honestly I opened a bunch of support tickets, like 10 or so, and their response is basically "ticket created" and then... radio silence. That part is annoying and you will spend time fixing stuff yourself. BUT, after I wrestled with it for a week and set up the contact groups and a couple automations, it actually saved me hours. It's not perfect — still buggy — but the core organizing tools are surprisingly solid and now I use it every day.
Quick heads-up
I like parts of this service but be careful with the subscription. I needed it because I was juggling a move and chronic back pain, so I wanted something that just works and keeps me updated. The app does some things well and the idea is solid — push alerts should work but are flaky, sometimes no notifications and bugs pop up, you know. Worst part: canceling felt like a slow maze and they kept charging me longer than expected. Still, parts are useful if you don’t mind the hassle.
Left hanging by automation
avoid them — they'll keep emailing and never actually help. I never signed up, someone used my email, and I watched as a parade of confirmation messages and ticket IDs showed up. I contacted them about seven times, filed tickets, asked them to delete the account. Each time a new ticket number appeared (weirdly efficient), but no human reply. Kinda impressive automation, awful support. My tip: change your passwords and don’t expect anyone to follow up.
Finally useful, after some hassle
support added a test account for troubleshooting and forgot to remove it, so we were hit with an extra charge months later. It took persistent emails to get a partial refund and someone to point out where to cancel — the UI didn’t make that obvious. So not flawless, but for the core functionality it’s solid enough for regular use.
Mid-call letdown
useful, flaky but usable. Fast forward, I pay $18, thinking I’m set, and then the sales rep tells me you can't make calls with that package alone—you need to buy a number and calling credits on top. Wait, what? I asked about that exact point before buying. The surprise moment: trial worked, paid, and then oops. I asked for a refund and got the classic “since this was a self-initiated purchase, we are unable to offer a refund.” Literal quote. So yeah, pleasant little victory in the trial, then bitter aftertaste. If you only want to test stuff, fine. If you expect clear pricing and refunds, be warned.
Small win after a messy start
the VAT number kept failing, I paid for an upgrade and the invoice showed no VAT. Mixed feelings, but it works now.
This was supposed to help, not slow us down
the analytics dashboard can be useful sometimes — it gave a real insight once, unexpectedly. But mostly this product has been a drain. We started using it because our old CRM kept losing contacts during a hectic office move and we needed something that just... worked. Instead, support chat drops in the middle of a conversation and the whole history disappears, so you end up repeating yourself, over and over. Tickets sit open for weeks, and when you push back, the replies read like someone pointing fingers rather than solving anything. I spent hours on calls and screenshots that led nowhere, which cost us sales time. On the rare occasion the support “fix” is applied, it doesn’t actually solve the issue, and they don’t accept that. Dry fact: it’s annoying, costly, and avoidable if you can. The one small upside is the reporting — when it works, it’s decent.
Not worth the hassle
I wouldn't pick this for our team. I started using Freshworks CRM a few weeks ago after trying a couple of tools, and my first impression was mainly confusion. The interface is cluttered and not very intuitive, so getting the team up to speed took way longer than it should. Support was slow and not that useful — had to explain the same thing twice. Integrations felt like more work than payoff, and small bugs popped up here and there. Oddly enough, the reporting layout looked clean and the mobile app actually worked better than the desktop, which was a surprise. Billing was the real red flag: removing a payment method was awkward and their auto-charge authorization made me uneasy, so I ended up canceling the card I signed up with. Also, the learning curve felt unnecessary, honestly. Unless they fix usability and billing transparency, look elsewhere.
About Freshteam
Are you in need of excellent HR software for growing business? Do you need software to manage your recruitment? Or you need software to manage your employee data? Freshteam is HR software for growing businesses but is Freshteam impactful? What’s their rating compared to other software? We might give you unbiased answers but we urge you to read honest responses of other Freshteam users here to get all the answers you seek.
About Freshteam
Freshteam is user-focused cloud-based software founded by Girish Mathrubootham on June 10, 2011. Freshteam claims that over 150,000 companies trust their software to run their business. Freshteam pride itself in developing perfect HR software that’s ready to go, easy to set up and use as well as requiring minimal customization. Freshteam boasts of serving millions of users around the world and that their products live up to this promise and are backed by our world-class support. They can be reached via all their major social media handles and phone number posted on their site.
Products and services of Freshteam
Products offered by Freshteam are: customer support software, sales CRM Software, IT Service Management Software, customer messaging software, conversion Optimization Suite, call center software, agile project management software, and free website monitoring tool.
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Contact Information
1250 Bayhill Drive, Suite 315,
CA 94066 San Bruno
United States
📧 anand.nambiar@freshworks.com
Categories Freshteam
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Last update: November 2025
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Review with most votes
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped s... Read onBy: Cleora Keebler