Freshteam17 reviews
This score is based on 17 genuine reviews submitted via US-Reviews since 2023.
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I recently started using Freshteam and I'm pretty disappointed. The customer support is basically nonexistent. I message them and all I get is a robot reply. I haven't had a real person respond to me in ages. It feels like I'm talking to a wall, but even worse. I need assistance and I just feel ignored. It's really frustrating, you know?
Unauthorized charges
This company is just terrible! They went ahead and charged me without asking and wouldn't even let me cancel my subscription when I kept asking them to. It's like they don't give a darn about us customers. It feels like they're only interested in snatching my hard-earned cash. With my startup shutting down, I can't handle these unexpected charges.
Difficult to use software
We've been using this software for a while now, but we're still having trouble getting the hang of all its features and making the reporting work the way we want it to. The system was set up by someone from IT who used to work here, so it wasn't really customized to fit our specific needs. We've tried to get training on how to use the system better, but the trainers didn't speak English very clearly, which made it hard for us to understand. This language barrier has made it tough for us to fully understand what the system can do, so now we're thinking about switching to a different software. It would really help if we could set up some training sessions with a pro who can communicate well with our team and make sure we're getting the most out of the software.
Customer service experience
Their customer service is amazing, honestly. Every time I've had a problem, their support team has been right there to help me out. They really make an effort to take care of any questions or concerns I have, even checking back to make sure everything is fixed to my liking. It's nice to see a company that values their customers and wants to make sure they have a good experience.
Subscription billing issue
I canceled my subscription way before it was supposed to renew, but I still got charged for another month. I tried to get help from their support team, but they never got back to me. This company is so sketchy and totally dishonest. Don't even bother with them!
Great platform for hiring
This platform is great for finding new employees. I posted job listings and found really good candidates. The interface is user-friendly and I like being able to track each candidate's progress in one place. They also have neat features like interview scheduling and team collaboration tools. I definitely recommend it!
Customer support experience
The customer support at this company has been a bit of a rollercoaster, with some small hiccups here and there. But I have to give a shoutout to Roshini for her amazing work. She always goes above and beyond to provide top-notch support, and she really is a valuable member of the team. Her hard work and willingness to do more have definitely stood out compared to other support reps I've talked to.
Sales team amazing
Customer service is definitely lacking and the tech team is taking forever to respond.
Useless product
This product is seriously the worst I've ever seen. It's like they didn't even put in any effort to make it actually function properly. It's full of so many bugs, and when you reach out for assistance, it takes ages for them to even get back to you. The employees over there seem to be clueless most of the time. The only decent thing about it is how nice it looks in the photos and ads. But let me tell you, it's all just a sham! Save your money and steer clear of this garbage.
My experience with the software was frustrating
The software just had so many problems that it was driving us crazy! It kept causing delays, losing us sales, and cutting into our commissions. And don't even get me started on customer service - they were absolutely no help at all.
Software Review
The software is designed really well and easy to use, which is great for businesses trying to make their HR processes smoother. But, man, the customer service needs some serious work. I had a hard time trying to get help and couldn't really get a hold of anyone who could actually help me out. The support team wasn't very responsive and the language barrier made things even more frustrating. So, even though the software works well, the lousy customer service kind of ruined the whole thing for me.
Spam email issue
I kept getting these annoying phishing emails from a Freshdesk account, and it seriously took forever to get them to understand how big of a deal it was. The way they were handling it was just unbelievable. I gave them all the details they needed, even the full headers of the spam emails, but it was like they just couldn't wrap their heads around the fact that it was a serious abuse issue. Instead of actually doing something about it, all they did was keep asking for my email address and even tried to get me to become a customer. It was so ridiculous!
CRM integration challenge
Connecting the CRM to the API was really tough because the documentation was incomplete and the support responses were all over the place. Even though we shelled out a lot of money, the CRM ended up being a bad choice compared to bigger players like Dynamics CRM and Salesforce. Dealing with the lack of support and understanding just made the whole thing a headache and a waste of time.
Email management challenges
I've been dealing with a lot of issues when it comes to keeping up with emails in the system. The nature of my job involves a lot of clients coming and going, so I often find myself struggling with email bounces. It can be really frustrating when I don't realize a client has left until their email bounces back, which then leads to a lengthy investigation process. This CRM tool keeps flagging my bounce rate as high, causing me a lot of unnecessary stress and distractions from my main responsibilities.
Software Testing Experience
I tried out the software not too long ago and I was pretty bummed out by the results. The software's basic functions were all wonky, especially the workflows that were supposed to kick in. This is a super important feature for automating processes, so it was a pretty big deal that it wasn't working like it should. Even when I asked for help from support, the issues couldn't be fixed quickly, which makes me think there might be some deeper technical problems with the system that need to be sorted out.
Overpriced renewal
Man, my experience was really frustrating. I quit using their product a while back but they still hit me with a huge charge. They don't even give you a heads up before renewing your account. I tried to cancel, but it feels like they just don't give a darn. It's just not right, you feel me?
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped streamline a lot of our HR processes.
One of the things I like most about Freshteam is the user interface. It's clean and intuitive, which makes it easy for me to navigate and find what I need. The dashboard gives me a quick overview of all the important information and there are plenty of customization options to suit our specific needs.
I also appreciate the various features that Freshteam offers. The recruitment module is particularly useful as it allows me to post job openings on various job portals and track the progress of each application. The onboarding process is also made easier with Freshteam's document management and e-signature capabilities.
The customer support team has also been a pleasure to work with. Whenever I have a question or encounter an issue, they are quick to respond and offer helpful solutions.
Overall, Freshteam has made managing HR and recruitment a lot more efficient for our company. While there may be some room for improvement, I am generally happy with the product and would recommend it to others.
About Freshteam
Are you in need of excellent HR software for growing business? Do you need software to manage your recruitment? Or you need software to manage your employee data? Freshteam is HR software for growing businesses but is Freshteam impactful? What’s their rating compared to other software? We might give you unbiased answers but we urge you to read honest responses of other Freshteam users here to get all the answers you seek.
About Freshteam
Freshteam is user-focused cloud-based software founded by Girish Mathrubootham on June 10, 2011. Freshteam claims that over 150,000 companies trust their software to run their business. Freshteam pride itself in developing perfect HR software that’s ready to go, easy to set up and use as well as requiring minimal customization. Freshteam boasts of serving millions of users around the world and that their products live up to this promise and are backed by our world-class support. They can be reached via all their major social media handles and phone number posted on their site.
Products and services of Freshteam
Products offered by Freshteam are: customer support software, sales CRM Software, IT Service Management Software, customer messaging software, conversion Optimization Suite, call center software, agile project management software, and free website monitoring tool.
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Contact Information
1250 Bayhill Drive, Suite 315,
CA 94066 San Bruno
United States
📧 anand.nambiar@freshworks.com
Categories Freshteam
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Last update: November 2024
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Review with most votes
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped s... Read onBy: Cleora Keebler