Freshteam26 reviews
This score is based on 26 genuine reviews submitted via US-Reviews since 2023.
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I liked the product functionally, but overall it's not worth it — my main conclusion. I started using it around a year and a half ago and at first it did what it promised. Then I stopped using it months ago and assumed cancellation was straightforward. Turns out their rule needs a 60-day cancellation notice and they don't send reminders. I got billed $828 and they're refusing any refund. That alone sours the whole thing.
Surprisingly handy
I started using this thing about two months ago, just to try and get my contacts and workflows in order. First day? Clunky, crashes, and I kept seeing weird bugs — honestly I opened a bunch of support tickets, like 10 or so, and their response is basically "ticket created" and then... radio silence. That part is annoying and you will spend time fixing stuff yourself. BUT, after I wrestled with it for a week and set up the contact groups and a couple automations, it actually saved me hours. It's not perfect — still buggy — but the core organizing tools are surprisingly solid and now I use it every day.
Quick heads-up
I like parts of this service but be careful with the subscription. I needed it because I was juggling a move and chronic back pain, so I wanted something that just works and keeps me updated. The app does some things well and the idea is solid — push alerts should work but are flaky, sometimes no notifications and bugs pop up, you know. Worst part: canceling felt like a slow maze and they kept charging me longer than expected. Still, parts are useful if you don’t mind the hassle.
Left hanging by automation
avoid them — they'll keep emailing and never actually help. I never signed up, someone used my email, and I watched as a parade of confirmation messages and ticket IDs showed up. I contacted them about seven times, filed tickets, asked them to delete the account. Each time a new ticket number appeared (weirdly efficient), but no human reply. Kinda impressive automation, awful support. My tip: change your passwords and don’t expect anyone to follow up.
Finally useful, after some hassle
support added a test account for troubleshooting and forgot to remove it, so we were hit with an extra charge months later. It took persistent emails to get a partial refund and someone to point out where to cancel — the UI didn’t make that obvious. So not flawless, but for the core functionality it’s solid enough for regular use.
Mid-call letdown
useful, flaky but usable. Fast forward, I pay $18, thinking I’m set, and then the sales rep tells me you can't make calls with that package alone—you need to buy a number and calling credits on top. Wait, what? I asked about that exact point before buying. The surprise moment: trial worked, paid, and then oops. I asked for a refund and got the classic “since this was a self-initiated purchase, we are unable to offer a refund.” Literal quote. So yeah, pleasant little victory in the trial, then bitter aftertaste. If you only want to test stuff, fine. If you expect clear pricing and refunds, be warned.
Small win after a messy start
the VAT number kept failing, I paid for an upgrade and the invoice showed no VAT. Mixed feelings, but it works now.
This was supposed to help, not slow us down
the analytics dashboard can be useful sometimes — it gave a real insight once, unexpectedly. But mostly this product has been a drain. We started using it because our old CRM kept losing contacts during a hectic office move and we needed something that just... worked. Instead, support chat drops in the middle of a conversation and the whole history disappears, so you end up repeating yourself, over and over. Tickets sit open for weeks, and when you push back, the replies read like someone pointing fingers rather than solving anything. I spent hours on calls and screenshots that led nowhere, which cost us sales time. On the rare occasion the support “fix” is applied, it doesn’t actually solve the issue, and they don’t accept that. Dry fact: it’s annoying, costly, and avoidable if you can. The one small upside is the reporting — when it works, it’s decent.
Not worth the hassle
I wouldn't pick this for our team. I started using Freshworks CRM a few weeks ago after trying a couple of tools, and my first impression was mainly confusion. The interface is cluttered and not very intuitive, so getting the team up to speed took way longer than it should. Support was slow and not that useful — had to explain the same thing twice. Integrations felt like more work than payoff, and small bugs popped up here and there. Oddly enough, the reporting layout looked clean and the mobile app actually worked better than the desktop, which was a surprise. Billing was the real red flag: removing a payment method was awkward and their auto-charge authorization made me uneasy, so I ended up canceling the card I signed up with. Also, the learning curve felt unnecessary, honestly. Unless they fix usability and billing transparency, look elsewhere.
Freshteam subscription
I recently started using Freshteam and I'm pretty disappointed. The customer support is basically nonexistent. I message them and all I get is a robot reply. I haven't had a real person respond to me in ages. It feels like I'm talking to a wall, but even worse. I need assistance and I just feel ignored. It's really frustrating, you know?
Unauthorized charges
This company is just terrible! They went ahead and charged me without asking and wouldn't even let me cancel my subscription when I kept asking them to. It's like they don't give a darn about us customers. It feels like they're only interested in snatching my hard-earned cash. With my startup shutting down, I can't handle these unexpected charges.
Difficult to use software
We've been using this software for a while now, but we're still having trouble getting the hang of all its features and making the reporting work the way we want it to. The system was set up by someone from IT who used to work here, so it wasn't really customized to fit our specific needs. We've tried to get training on how to use the system better, but the trainers didn't speak English very clearly, which made it hard for us to understand. This language barrier has made it tough for us to fully understand what the system can do, so now we're thinking about switching to a different software. It would really help if we could set up some training sessions with a pro who can communicate well with our team and make sure we're getting the most out of the software.
Customer service experience
Their customer service is amazing, honestly. Every time I've had a problem, their support team has been right there to help me out. They really make an effort to take care of any questions or concerns I have, even checking back to make sure everything is fixed to my liking. It's nice to see a company that values their customers and wants to make sure they have a good experience.
Subscription billing issue
I canceled my subscription way before it was supposed to renew, but I still got charged for another month. I tried to get help from their support team, but they never got back to me. This company is so sketchy and totally dishonest. Don't even bother with them!
Great platform for hiring
This platform is great for finding new employees. I posted job listings and found really good candidates. The interface is user-friendly and I like being able to track each candidate's progress in one place. They also have neat features like interview scheduling and team collaboration tools. I definitely recommend it!
Customer support experience
The customer support at this company has been a bit of a rollercoaster, with some small hiccups here and there. But I have to give a shoutout to Roshini for her amazing work. She always goes above and beyond to provide top-notch support, and she really is a valuable member of the team. Her hard work and willingness to do more have definitely stood out compared to other support reps I've talked to.
Sales team amazing
Customer service is definitely lacking and the tech team is taking forever to respond.
Useless product
This product is seriously the worst I've ever seen. It's like they didn't even put in any effort to make it actually function properly. It's full of so many bugs, and when you reach out for assistance, it takes ages for them to even get back to you. The employees over there seem to be clueless most of the time. The only decent thing about it is how nice it looks in the photos and ads. But let me tell you, it's all just a sham! Save your money and steer clear of this garbage.
My experience with the software was frustrating
The software just had so many problems that it was driving us crazy! It kept causing delays, losing us sales, and cutting into our commissions. And don't even get me started on customer service - they were absolutely no help at all.
Software Review
The software is designed really well and easy to use, which is great for businesses trying to make their HR processes smoother. But, man, the customer service needs some serious work. I had a hard time trying to get help and couldn't really get a hold of anyone who could actually help me out. The support team wasn't very responsive and the language barrier made things even more frustrating. So, even though the software works well, the lousy customer service kind of ruined the whole thing for me.
About Freshteam
Are you in need of excellent HR software for growing business? Do you need software to manage your recruitment? Or you need software to manage your employee data? Freshteam is HR software for growing businesses but is Freshteam impactful? What’s their rating compared to other software? We might give you unbiased answers but we urge you to read honest responses of other Freshteam users here to get all the answers you seek.
About Freshteam
Freshteam is user-focused cloud-based software founded by Girish Mathrubootham on June 10, 2011. Freshteam claims that over 150,000 companies trust their software to run their business. Freshteam pride itself in developing perfect HR software that’s ready to go, easy to set up and use as well as requiring minimal customization. Freshteam boasts of serving millions of users around the world and that their products live up to this promise and are backed by our world-class support. They can be reached via all their major social media handles and phone number posted on their site.
Products and services of Freshteam
Products offered by Freshteam are: customer support software, sales CRM Software, IT Service Management Software, customer messaging software, conversion Optimization Suite, call center software, agile project management software, and free website monitoring tool.
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Contact Information
1250 Bayhill Drive, Suite 315,
CA 94066 San Bruno
United States
📧 anand.nambiar@freshworks.com
Categories Freshteam
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Last update: October 2025
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Review with most votes
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped s... Read onBy: Cleora Keebler