Freshteam - Overall Rating based on 28 reviews
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CRM software system
The CRM system is really helpful for planning and strategizing deals, and it's also great for forecasting and managing data. But, there are a few issues that bug me. Like, I can't upload images in the email body and sometimes my emails end up in spam when I send them through the CRM. Plus, I see other team members' activities on my dashboard even though I'm not supposed to. It would be awesome if they added some AI/ML techniques to make it even better for users.
CRM tool review
I've been using this CRM tool for a while now, and I have to say it's been a game-changer for us. It's made our work so much easier and more efficient. The features are really solid and we can adjust them to fit our unique requirements. The support team has also been top-notch, they're always there to help and they actually listen to our suggestions for improvements. Overall, I've had a really great experience with this tool.
Freshteam subscription
I recently started using Freshteam and I'm pretty disappointed. The customer support is basically nonexistent. I message them and all I get is a robot reply. I haven't had a real person respond to me in ages. It feels like I'm talking to a wall, but even worse. I need assistance and I just feel ignored. It's really frustrating, you know?
CRM Software
I've been using this CRM software for quite a while now, and to be honest, I've had some pretty frustrating experiences with it. There have been times when the system just crashes out of nowhere, causing major disruptions to my business. I've also had issues with losing data and sending emails, which are crucial for running things smoothly.
Whenever I've tried to get help from the support team, their responses have been pretty generic and haven't really gotten to the bottom of the problems. It's like they're not putting in the effort to figure out what's causing all these issues. And on top of that, the lack of transparency in reporting system outages is really frustrating. It's hard to plan ahead when you don't even know what's going on with the software.Unauthorized charges
This company is just terrible! They went ahead and charged me without asking and wouldn't even let me cancel my subscription when I kept asking them to. It's like they don't give a darn about us customers. It feels like they're only interested in snatching my hard-earned cash. With my startup shutting down, I can't handle these unexpected charges.
Software purchase for chat support system
I always have problems with the system cutting out during chats, and it's really frustrating. It causes confusion and makes it take longer to help customers. The support team is really knowledgeable, which is great, but they take too long to respond.
CRM software feedback
I tried out the CRM software as a customer, and honestly, I found it a bit disappointing. One big issue for me is that the webforms don't capture UTM parameters, so it's tough to know where exactly our clients are coming from. This makes it hard to focus our marketing efforts and plan our strategy effectively. Another thing that bugs me is how manually checking different communication channels is such a drag, especially when we're dealing with multiple channels at once. And not being able to shoot quick messages over WhatsApp directly to clients is frustrating – we have to go through creating campaigns and journeys instead. It's just not as smooth and personalized as we'd like it to be.
Email marketing software issues
I've been a customer for a long time, and I have to say I'm really disappointed with all the problems I've encountered while using the email marketing software. There have been issues with things like font sizes, spacing, and image sizes in my emails, along with more complicated problems that have made me nervous about sending anything out. I've had four meetings with different people trying to get this sorted out, but nothing has been fixed yet, and now they want me to go to a fifth meeting. It's been really frustrating and a huge waste of time having to explain the same issues over and over again. On top of that, when I tried to use the "customer journey" feature, my emails got blocked out of nowhere, even though I have a higher security plan. They told me to copy the journey and start over, but now I have to manually control things to make sure I don't send the same email twice to 27 people. I've put in a lot of time, over 100 hours, learning how to use this software, and it's really discouraging having to deal with all these setbacks and inefficiencies.
Difficult to use software
We've been using this software for a while now, but we're still having trouble getting the hang of all its features and making the reporting work the way we want it to. The system was set up by someone from IT who used to work here, so it wasn't really customized to fit our specific needs. We've tried to get training on how to use the system better, but the trainers didn't speak English very clearly, which made it hard for us to understand. This language barrier has made it tough for us to fully understand what the system can do, so now we're thinking about switching to a different software. It would really help if we could set up some training sessions with a pro who can communicate well with our team and make sure we're getting the most out of the software.
FreshChat service
I would suggest not using FreshChat service, especially on the mobile app. The login process is so complicated and it's just not worth the trouble. Even if you have the right link, the app might still give you an error. I wouldn't bother with setting up your business info or using the auto reply bot. It's more trouble than it's worth.
Customer service experience
Their customer service is amazing, honestly. Every time I've had a problem, their support team has been right there to help me out. They really make an effort to take care of any questions or concerns I have, even checking back to make sure everything is fixed to my liking. It's nice to see a company that values their customers and wants to make sure they have a good experience.
CRM system
Fresh works has completely revolutionized project tracking. It covers everything from lead stage to opportunity with complete accuracy, so you never miss a beat when following up on potential sales. This tool is essential for any business wanting to streamline their operations and stay ahead of the competition. It's just spot-on.
CRM platform review
I gave this CRM platform a try and thought it was a good deal since it was free for up to three users. But the more I used it, I noticed it felt incomplete and unpolished. There were plenty of features on paper, but they were difficult to access and needed a lot of setup. Sometimes things just didn't function as they should, especially the synchronization tools. The customer support was okay once you got to the higher levels, but the initial responses weren't very helpful. And let's not even mention the chatbot, it was completely useless. I really wanted to like this platform because of the price and features, but the usability problems were always popping up.
Software purchase for CRM
Man, I've been using CRM software for a while now, and I gotta say, I really regret signing up with this company. Their customer service is just plain awful, like next-level bad. I've been dealing with glitches and issues non-stop for the past year. And when I submit support tickets, they just sit there unresolved for weeks on end. Plus, the support team always seems to blame me instead of actually fixing the problems. The chat support is a joke - it cuts out in the middle of conversations, losing important history. It's a total time-waster and has even cost us money. The support team acts like they have no clue about anything when they're supposed to be the experts. And when they do offer solutions, they never work. And when I try to explain why, they just brush me off. It's so aggravating to realize we've put so much time and money into this software that's supposed to help our business, only to find it was a huge mistake.
Subscription billing issue
I canceled my subscription way before it was supposed to renew, but I still got charged for another month. I tried to get help from their support team, but they never got back to me. This company is so sketchy and totally dishonest. Don't even bother with them!
Great platform for hiring
This platform is great for finding new employees. I posted job listings and found really good candidates. The interface is user-friendly and I like being able to track each candidate's progress in one place. They also have neat features like interview scheduling and team collaboration tools. I definitely recommend it!
Customer support experience
The customer support at this company has been a bit of a rollercoaster, with some small hiccups here and there. But I have to give a shoutout to Roshini for her amazing work. She always goes above and beyond to provide top-notch support, and she really is a valuable member of the team. Her hard work and willingness to do more have definitely stood out compared to other support reps I've talked to.
Sales team amazing
Customer service is definitely lacking and the tech team is taking forever to respond.
Useless product
This product is seriously the worst I've ever seen. It's like they didn't even put in any effort to make it actually function properly. It's full of so many bugs, and when you reach out for assistance, it takes ages for them to even get back to you. The employees over there seem to be clueless most of the time. The only decent thing about it is how nice it looks in the photos and ads. But let me tell you, it's all just a sham! Save your money and steer clear of this garbage.
CRM software purchase
When I think about CRM software, I gotta say my experience with that product wasn't great. The setup was way too complicated and the support team was honestly the worst I've dealt with. It was hard to understand them and they kept giving me advice that wasn't even helpful. I'd suggest steering clear of this product unless you have a solid team to handle the setup and support.
Review with most votes
Freshteam: A Solid HR Solution
I have been using Freshteam for about a year now and overall, I am pretty satisfied with the product. It's a cloud-based HR and recruitment management platform that has helped s... Read onBy: Cleora Keebler