MyHeritage Reviews

: 25

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96% Would buy here again

Most relevant positive review

  2024-05-10
DNA test results
I am completely shocked right now. Finding out I have a long-lost sister through my DNA test is l...Read on
Maggio

Most relevant negative review

  2024-01-24
DNA Sample purchase
I just bought a DNA kit from this company and everything seemed good at first. But now, I'm ...Read on
Odie Sporer

Review with most votes

  2024-03-28
DNA test kit
I recently got this really neat test kit that included instructions on how to send off my swabs. ...Read on
Hal

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    Best way to explore and record your family tree

    I have been utilising Myheritage platform for last few months. It is so effective creating a family tree recording everyone on the family across various countries onboard. It's feels us more connected and together to see how grand our family heirs are rooted on various places that we even't didnt know earlier. Finding our ancestors, the forefathers and all the related genelogy to addressed. Their services are really intense, like they even tests and matches the dna , so there you can come up with more accurate results.
    It's all on cloud accessible for the admissable memebers from any part of the world on any device. I really started understanding why myheritage was giiving power to families in community.


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    DNA test kit purchase

    My experience with the service was great! The test kit came pretty quickly and had really clear instructions on how to collect and send in samples. The website let me check out different services and even start working on my family tree during the 1-month trial period. But, I totally forgot to cancel the trial and got charged for a whole year subscription by mistake. I called customer service and they quickly got back to me and fixed everything within a day. Both the products and the customer service team were really professional. I can't wait to see my results and I trust their analysis completely. I totally recommend this service to anyone wanting to learn more about their heritage.


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    Genealogy subscription

    I've been using this genealogy subscription service for a while now, and it's been such a cool journey to discover more about my family history and heritage. The platform has all the tools I need to dive into my ancestry and put together the pieces of my past. I've found some really valuable info about my relatives and ancestors, which has helped me understand where I come from and who I am. The only bummer is that I can't access the info I've collected now that I've stopped my subscription. Being retired and on a fixed income in South Africa, re-subscribing is just too expensive for me, so I can't go back and enjoy all the knowledge I've gathered.


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    Family Tree Builder support team

    I had a really frustrating time with Family Tree Builder at first, running into a problem that made me feel really stuck and discouraged. But man, the support team totally turned things around for me. They were super quick to get back to me about my issue and they worked their tails off to fix it within just one day. Not only did they sort out the problem I was having, but they also gave me some awesome tips on how to avoid running into the same issues down the road. Their knowledge and speedy work were seriously impressive, and I'm so thankful for all their help.


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    DNA test results

    I am completely shocked right now. Finding out I have a long-lost sister through my DNA test is like something you only see in a movie! Plus, the best part is that the service wasn't even expensive and it was super easy to understand. I received updates on my test progress and could easily check the results on the website. And guess what? I'm meeting my sister next week! Can you believe it? I'm so excited!


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    Family history curiosity

    I've always been curious about my family history, so diving into my roots was really fascinating. Using genealogy tools, I was able to learn about ancestors from both my mom's and dad's sides. This revealed traits and qualities that have been passed down through generations. Discovering the languages spoken in my family tree added another dimension to my exploration. In the end, this process wasn't just interesting, it also helped me understand my heritage and where I come from.


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    Ancestry DNA results

    I just got myself one of those Ancestry DNA kits to dive into my family history and find out more about where I come from. The breakdown of different ethnicities and countries was cool, but I was bummed that the results didn't give me any info on when my ancestors made the trek to America or anywhere else. I was also kinda hoping for some more in-depth info on my Native American roots and family tree. My grandma used to say we were related to Pocahontas, so I was really hoping to see some details on that in my results.


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    DNA upload

    I've had a really great experience with uploading my DNA. I love how easy it is to upload from other sites and find matches that you can't find anywhere else. Being able to connect with people who have family trees just on this site has been a big help for my research. The new profile page layout is so much better - it makes it a lot easier to navigate and find information, especially with the hints that pop up on each page. And the quality of the hints has really impressed me.


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    Genealogy research tool

    My time using this genealogy research tool has been absolutely incredible. I started using it and right off the bat, I learned so many new things about my ancestors that I had never heard before. Being a former military member, I was really interested to find out about family who served in both world wars but never really talked about it. Now, because of this tool, I can share these stories with my grandkids and make sure the bravery of our ancestors is remembered.


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    DNA test kit

    I recently got this really neat test kit that included instructions on how to send off my swabs. After I shipped it out, I received an email confirming they received my sample and informing me of when I could expect my results. Finally, when I did get the email with my results, I was able to simply click on the screen, enter a password, and view all my ethnicity percentages along with a map showing where my family is from. It was such a cool and effortless process!


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    Account assistance

    I just wanted to share about my recent experience with a customer service rep named Noam. They were super professional and helpful when I had an issue with my account. They knew their stuff and fixed the problem quickly. I had a question about a subscription I accidentally paid for, but Noam explained everything to me. Overall, the customer service was top-notch and I'm grateful for the help I got.


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    Quick and efficient service

    I had a great experience with the customer service representative who helped me out. He was super quick to respond and really polite, giving me all the info I needed and fixing my problem right away. I was really impressed with the service I got.


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    DNA kit purchase

    I was pretty bummed out when my DNA kit didn't arrive like I was expecting it to, so I had to cancel my order. I wish they would have told me where they were gonna send and store my samples because I'm not from the U.S. and didn't want my data going there. But hey, props to the customer service team for being super quick and helpful with getting me a full refund.


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    DNA testing kit purchase

    I just bought a DNA testing kit and talked to my account manager who was super helpful and professional. Everything went smoothly, and I was really impressed by how knowledgeable the staff was. The kit itself is top-notch, and the customer service afterwards was amazing. All in all, I had a really good experience with this service.


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    DNA kit purchase

    The buying process was quick and easy. The instructions were clear and simple to follow, which made it a breeze to place my order.


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    Subscription error

    I had a problem with my subscription, so I sent an email to get it sorted out. The customer service team got back to me super fast, in just minutes, confirming the problem and promising to fix it right away. And they did! Within a day, I got a message saying everything was fixed. The support I got wasn't just quick and efficient, it was also really nice and professional.


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    Accessing Family Tree Builder

    So, I was trying to use Family Tree Builder on my new computer, but I was totally lost. I just couldn't figure out how to transfer all my old data over. But then Mathias came to the rescue! Thanks to his guidance, I was able to get the app up and running without any issues. He gave me simple step-by-step instructions, and with just one click, all my records were safely transferred.


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    DNA Sample purchase

    I just bought a DNA kit from this company and everything seemed good at first. But now, I'm having a problem with my order. I sent in my DNA sample, but I haven't heard anything back yet. Not knowing what's going on is making me really frustrated. I tried reaching out to customer service, but I haven't gotten a response. I'm hoping they can fix this soon so I can feel comfortable using this company for my genetic info.


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    DNA test purchase

    The DNA test directions were simple and easy to understand. I had no problem following the steps to discover my ancestors and relatives. When I got my DNA results, I was so excited by how they were displayed. It just made me even more thrilled with the whole experience.


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