MyHeritage - Overall Rating based on 25 reviews
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DNA test results
I am completely shocked right now. Finding out I have a long-lost sister through my DNA test is like something you only see in a movie! Plus, the best part is that the service wasn't even expensive and it was super easy to understand. I received updates on my test progress and could easily check the results on the website. And guess what? I'm meeting my sister next week! Can you believe it? I'm so excited!
Family history curiosity
I've always been curious about my family history, so diving into my roots was really fascinating. Using genealogy tools, I was able to learn about ancestors from both my mom's and dad's sides. This revealed traits and qualities that have been passed down through generations. Discovering the languages spoken in my family tree added another dimension to my exploration. In the end, this process wasn't just interesting, it also helped me understand my heritage and where I come from.
Account assistance
I just wanted to share about my recent experience with a customer service rep named Noam. They were super professional and helpful when I had an issue with my account. They knew their stuff and fixed the problem quickly. I had a question about a subscription I accidentally paid for, but Noam explained everything to me. Overall, the customer service was top-notch and I'm grateful for the help I got.
DNA test kit
I recently got this really neat test kit that included instructions on how to send off my swabs. After I shipped it out, I received an email confirming they received my sample and informing me of when I could expect my results. Finally, when I did get the email with my results, I was able to simply click on the screen, enter a password, and view all my ethnicity percentages along with a map showing where my family is from. It was such a cool and effortless process!
Quick and efficient service
I had a great experience with the customer service representative who helped me out. He was super quick to respond and really polite, giving me all the info I needed and fixing my problem right away. I was really impressed with the service I got.
DNA test kit purchase
My experience with the service was great! The test kit came pretty quickly and had really clear instructions on how to collect and send in samples. The website let me check out different services and even start working on my family tree during the 1-month trial period. But, I totally forgot to cancel the trial and got charged for a whole year subscription by mistake. I called customer service and they quickly got back to me and fixed everything within a day. Both the products and the customer service team were really professional. I can't wait to see my results and I trust their analysis completely. I totally recommend this service to anyone wanting to learn more about their heritage.
Family Tree Builder support team
I had a really frustrating time with Family Tree Builder at first, running into a problem that made me feel really stuck and discouraged. But man, the support team totally turned things around for me. They were super quick to get back to me about my issue and they worked their tails off to fix it within just one day. Not only did they sort out the problem I was having, but they also gave me some awesome tips on how to avoid running into the same issues down the road. Their knowledge and speedy work were seriously impressive, and I'm so thankful for all their help.
DNA kit purchase
I was pretty bummed out when my DNA kit didn't arrive like I was expecting it to, so I had to cancel my order. I wish they would have told me where they were gonna send and store my samples because I'm not from the U.S. and didn't want my data going there. But hey, props to the customer service team for being super quick and helpful with getting me a full refund.
Genealogy subscription
I've been using this genealogy subscription service for a while now, and it's been such a cool journey to discover more about my family history and heritage. The platform has all the tools I need to dive into my ancestry and put together the pieces of my past. I've found some really valuable info about my relatives and ancestors, which has helped me understand where I come from and who I am. The only bummer is that I can't access the info I've collected now that I've stopped my subscription. Being retired and on a fixed income in South Africa, re-subscribing is just too expensive for me, so I can't go back and enjoy all the knowledge I've gathered.
DNA testing kit purchase
I just bought a DNA testing kit and talked to my account manager who was super helpful and professional. Everything went smoothly, and I was really impressed by how knowledgeable the staff was. The kit itself is top-notch, and the customer service afterwards was amazing. All in all, I had a really good experience with this service.
DNA kit purchase
The buying process was quick and easy. The instructions were clear and simple to follow, which made it a breeze to place my order.
Subscription error
I had a problem with my subscription, so I sent an email to get it sorted out. The customer service team got back to me super fast, in just minutes, confirming the problem and promising to fix it right away. And they did! Within a day, I got a message saying everything was fixed. The support I got wasn't just quick and efficient, it was also really nice and professional.
Accessing Family Tree Builder
So, I was trying to use Family Tree Builder on my new computer, but I was totally lost. I just couldn't figure out how to transfer all my old data over. But then Mathias came to the rescue! Thanks to his guidance, I was able to get the app up and running without any issues. He gave me simple step-by-step instructions, and with just one click, all my records were safely transferred.
DNA Sample purchase
I just bought a DNA kit from this company and everything seemed good at first. But now, I'm having a problem with my order. I sent in my DNA sample, but I haven't heard anything back yet. Not knowing what's going on is making me really frustrated. I tried reaching out to customer service, but I haven't gotten a response. I'm hoping they can fix this soon so I can feel comfortable using this company for my genetic info.
DNA test purchase
The DNA test directions were simple and easy to understand. I had no problem following the steps to discover my ancestors and relatives. When I got my DNA results, I was so excited by how they were displayed. It just made me even more thrilled with the whole experience.
DNA upload
I've had a really great experience with uploading my DNA. I love how easy it is to upload from other sites and find matches that you can't find anywhere else. Being able to connect with people who have family trees just on this site has been a big help for my research. The new profile page layout is so much better - it makes it a lot easier to navigate and find information, especially with the hints that pop up on each page. And the quality of the hints has really impressed me.
DNA results comparison
At first, we were a little confused about how to pay, but we finally got our hands on the DNA results. We had used a different company before for our DNA testing, so we thought the results would be pretty much the same. But boy, were we in for a surprise! Some of the categories in the results caught us off guard and didn't quite line up with our family history.
Email address change
Changing my email address to my preferred contact was such a pain, let me tell you. I was stuck in this never-ending loop of frustration. But thankfully, Customer Support swooped in and saved the day by walking me through it all. Getting a hold of them at first was no picnic, let me tell you.
DNA kit
So yeah, waiting for the results was pretty tough, you know? It took forever! But it was really interesting watching where the sample was at in the process. And when I finally saw my results, I was totally shocked! Now I'm thinking about getting a kit for my mom so we can dig even deeper into our family history. The kit was simple to use and definitely worth the cost. I'm excited to share my results with my siblings!
DNA test assistance
The customer service guy I talked to was super helpful walking me through how to use the DNA test kit. He patiently answered all my questions and gave me clear explanations that were way more helpful than what I saw on the website. Now I really get how to do it and feel more sure about using the kit.
Review with most votes
Best way to explore and record
I have been utilising Myheritage platform for last few months. It is so effective creating a family tree recording everyone on the family across various countries onboard. It's ... Read onBy: Ricky Weasley