First and foremost, Quinton, I am an Ordained Minister with a Doctorate in Theology. I would have appreiated being addresses accordingly, as Dr. Taylor. I am currently in Jacksonville, Florida. I felt compelled to write this letter to advise you and your superiors (they will also be receiving a copy) due to the.
My recent experience with Enterprise Rental Cars located at 8610 Lem Turner Rd, in Jacksonville, FL, was nothing short of disappointing.
To give a bit of background I travel extensively doing God's work, that said, I do rent vehicles from time to time. This experience here in Jacksonville, though, was abhorrent, Quinton was condescending, assumptive, and just plain unpleasant from a customer's perspective. I called in response to a voicemail, only to be greeted with a lackluster attitude and extremely poor customer service.
To highlight further frustration, were renting a car to get to a service I am doing this Sunday, Monday, and Tuesday.
I think it's important to mention, I have rented through Enterprise on multiple occasions. This experience has forced me to look to your competitors today and in the future.
I will also be advising fellow parishioners, their friends and family Nationwide, they will do better with a rental company that appreciates their customers and the fact that they chose to spend money with their company. I will also be leaving detailed reviews online.
Quiton from Enterprise Rent-A-Car, the Lem Turner Rd Location in Jacksonville, FL called, and left me a voicemail misaddressing me as Mr. as opposed to Dr. on more than one occasion. The transcript of the initial call was to "Hi, mr. Taylor, this is Quinton with Enterprise at Lynn Turner Road. Somebody booked in a reservation for Saturday at 12:00. I wanted to go to my availability. It's not looking like I will have any cars available tomorrow. So I wanted to just make you fully aware of that and maybe try to help you find a different location that might have something for you this weekend. Thanks."
When I called him back a short while later, he said he didn't remember why he called, but continues, "I noticed you have a Louisiana license." Yes, I replied. The conversation then leads into assumptive questioning, "Do you have a major credit card, because you're going to need a major credit card to rent a car from Enterprises?". It felt like he was speaking to me in a way that would suggest that I am uneducated, or slow, which was neither necessary nor provoked. I responded with the truth, advising that I have several major credit cards, but that's not what your initial voice mail was about.
Shortly thereafter, he misaddressed me, yet again, and brought up that I will also have to put an additional $200 deposit if I planned to rent a car from Enterprises.
Upon feeling the negative energy at this point, I advised that I would rather cancel my reservation at this time.
So as mentioned earlier, had this situation been handled more professionally and appropriately, it would have ended much differently, but as it stands, I will be taking my business and future business elsewhere. I am just confused as to what point in time did companies and their representatives lose such respect for their customers, that they would rather chase them away along with the money they were about to pay, than handle things properly and earn profits. It's a sad shame.