CurrencyFair - Overall Rating based on 21 reviews
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International money transfer
I've been using this service for 7 years with no problems until I recently tried to transfer some funds. I went through the usual steps, but then I got an email asking for more info before my transfer could go through. I did what they asked, but somehow ended up sending the same info again, which held up the transfer. I reached out to customer service by email, and they got back to me the next day and got my funds transferred. It was a bit of a hassle, but it all worked out in the end.
Quick currency exchange
I wasn't a fan of the app because Face ID hardly ever works, and it's really irritating to constantly monitor the rates. Plus, the funds don't always come through when they're supposed to.
Funds transfer issue
I had a big problem with a funds transfer through this service recently. I waited seven long weeks and tried to get in touch with them through multiple emails and phone calls, but didn't hear back. I was getting really frustrated since the amount of money involved was big, and it was taking way too long to fix such an important issue. Finally, I was able to talk to someone on the phone who helped me out. It seems like there might be some issues with communication within their company causing delays, which is worrying for a financial service provider. Overall, I was not happy with the experience, and I hope they can make some changes to avoid similar problems in the future.
Ten-year customer experience
I've been a customer for ten years now, and while I've always been happy with the service provided, recent changes have left me a little disappointed. Currency exchange used to be fast and competitive, but the new process doesn't let me compare rates like before. This was one of the things I liked most. I'm not as satisfied as before, and I'll keep using the service for now, but I'm not sure about the long term.
International money transfer
The service from this company is just not acceptable. They locked up my money for who knows what reason and left me totally in the dark about it. I'm really disappointed by their lack of transparency and communication. I've been a loyal customer for years, so I expected more from them. It's really worrying that they didn't let anyone know about the problems they were having with processing transactions, it definitely makes me wonder if they're reliable. It took way longer than normal, like 5 business days and several emails, before my money finally made it to the recipient. It was a really frustrating and overall unsatisfying experience.
Recent money transfer
After using this service for over ten years, I recently had a big problem with my last transfer. The company took my deposit but then disappeared, leaving me out $10,000. I was really let down, especially because I've been a loyal customer for so long. But after I left a bad review, they reached out to me right away and fixed things by sending my money the next day. Even so, the fact that they were MIA when I needed help was a major letdown.
Recent transaction issues
I've been a customer of this service for a while now and it's usually been good, but my recent transactions in April and May didn't go so well. In April, there was a mix-up with the funds going to the wrong bank account, causing some trouble. And then in May, there was a big delay in finishing the transaction, so I had to reach out to customer service. It was frustrating because I had to wait on hold for more than 15 minutes before someone even picked up my call.
Currency transfers
I've been using this service for like ten years now, making transfers to all kinds of countries with no problems at all. It's been super helpful for me, and I've told my friends about it too, and now they're fans too. The service is just so good and perfect, I haven't even thought about trying anything else.
Quick exchanges and transfers, competitive rates
The exchanges and transfers I've made have always been really fast and the rates are pretty good. But, honestly, the phone app isn't the greatest. I find myself having to log in multiple times because it keeps freezing.
Difficult transfer setup
Setting up a transfer can be a bit annoying at first and you might have to wait a bit to talk to an advisor on the phone, but once you get through to them, they're really helpful and understanding. I've had a good experience overall with the service - it's been dependable and quick. I would definitely recommend it.
Online fund transfer
I really like the online fund transfer service that this company offers. Their app is super easy to use and makes it a breeze to do transactions. I had a problem with one of my transfers at one point, but when I reached out to customer service, the person I talked to was really helpful. They fixed the problem right away, showing how good they are at what they do and how much they care about making customers happy. Sometimes it takes a little while to get an email response, but overall, my experience with this company has been great. The staff is really nice, knows their stuff, and is always ready to help with any questions or issues you might have.
International money transfer
I've been using this service for years, and for the most part, it's been pretty good. But my last transaction was a total headache - the transfer got delayed and that was super frustrating. Luckily, I reached out to the help desk and a guy named Sean sorted everything out real quick. His help saved the day and I was able to finish my transfer without any more delays. I gotta give props to the customer support team for their service, but that transfer delay was a bummer.
Recent Currency Exchange Transaction
I've been using this currency exchange service for a long time and it's been mostly good. But recently, my transactions have been kind of off. It was slower than usual and I found out that the money is now going to a Clearbank account connected to Moorwand. This partnership has me a bit worried because I don't really know what it means and what their intentions are. Also, my bank's Confirmation of Payee system couldn't recognize the new sort code and account number, which made me concerned about fraud. I tried to get some answers from CurrencyFair, but their response was unhelpful and generic, which left me feeling let down and annoyed. So now, I'm looking into other options for foreign exchange to see if I should keep using CurrencyFair or switch to a different provider.
Money transfer
I used to love this money transfer service, but lately they've been dropping the ball. They keep telling me they're too busy to assist and the amount I received was actually less than what they first told me. I hope they step up their game soon.
International transfer to the US
I just transferred some money to the US using this service and let me tell you, it was a total disaster. My payment got stuck for a whole 6 weeks because their banking partner thought I might be up to some money laundering shenanigans. The whole thing was super slow, annoying, and honestly kind of funny with all the emails and phone calls going back and forth between me and the company. In the end, I had to do another transfer through my own bank just to make sure my account didn't get suspended from any more delays.
Money transfer service
It's so frustrating how long they take to verify the source of funds, especially when I already informed them days ago. I really appreciated the option to set a trigger rate for purchasing, it's super handy when things get busy. And why can't my funds hang out there for a bit before I have to convert them? It's such a hassle! Looks like I'll have to search for a new service that actually delivers on what they promised.
International money transfer
I just made an international money transfer that was meant to only take 2 days, but it ended up taking a whole 8 days. It was a huge pain to deal with. I tried reaching out to customer service a bunch of times through email, contact form, and even on Facebook, but got absolutely no response. I depend on getting my money on time for important stuff, and it was such a letdown to not get any help or updates from the company.
International money transfer
I've been a loyal customer of this company for almost ten years now, but I've been running into some pretty big problems with their service recently. Everything was going great up until a couple months back, but now my transactions are taking way longer than usual, and it's really getting on my nerves. And to top it off, as of February 19th, I found out that I can't even do Australian transactions anymore, which is just making things even more difficult for me. I've tried everything they told me to do to fix the problem, but all I keep getting in return are these automated emails that don't even touch on my concerns. All I want is to get my money back quickly, and I'm hoping they can get their act together and sort all this out soon.
Transferring money for housing and student child
The service was awesome, way better than I thought it would be. It was super fast, the rates were really good, and the mobile app made it so easy to send money regularly for rent and to help out my kid who's studying overseas. I haven't even thought about looking for another service, this one is just too reliable and efficient.
International money transfers
I've been using this service for a few years now to send money from the UK to Portugal where I currently live. It's been great - the transfers are fast, usually happening on the same day. The rates they offer are really good too, which saves me money in the long run. Plus, the mobile app they have is super easy to use and makes the whole process really convenient. I'm really happy with the service and would definitely recommend it to anyone who needs to send money regularly.
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