AlphaMarts44 reviews
This score is based on 44 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wobbly patio umbrella, poor support
I’m not happy with this purchase — overall I won’t buy from them again. I needed a double umbrella for my patio because of back issues and didn’t want to be moving heavy stuff all the time. Oddly, the canopy fabric was decent, but the base was defective so the whole thing leaned badly. I’ve been emailing for weeks (no phone) and they keep saying I must assemble it all over again to qualify for a refund — impossible for a bulky umbrella. Customer support felt useless.
Stools look solid, parts are missing
the stools look great but the purchase turned into a parts scavenger hunt, and customer support barely helped. I ordered six barstools — shipped in three boxes — and all three boxes arrived, yet two swivel bases were missing. I emailed several times and got a reply saying parts come from the warehouse, but nobody sent them. The phone number for parts just says 'user busy' every time I call; I kept calling, kept calling. Oddly, the stools that do assemble are nicer and sturdier than I expected, so that was a pleasant surprise. My tip: confirm parts before you buy or be ready to chase them.
Relieved after a long hassle
I remember thinking it might be OK, until I tried to assemble the outdoor table and the screws just wouldn’t line up. I emailed, used chat, and called multiple times. Nobody answered the phone at first, and the replies kept asking for a video of the gap — who has time for that? It was getting tedious. Then finally one agent answered, was direct, sent a return address and a prepaid label. That moment, when shipping was actually arranged, is when I felt satisfied. Still, the whole back-and-forth cost me time. Could be smoother, but relieved it ended reasonably.
Quiet fix, weird silence
I first saw this at a buddy’s desk and thought it looked solid, so I ordered one. Within a couple months an arm snapped and I hit a wall — no phone, no reply to my July email. I was pretty skeptical it’d be worth the hassle. Ended up swapping in a replacement arm myself and when it held up I actually felt relieved; chair’s comfy and the lumbar massage still works. Told the friend it was fine after all.
Little trick, big payoff
open it fully, then keep turning the crank a few more clicks and the canopy leans — took me a minute but it's clever. The solar puck snaps into the center and charges in sun; it doesn't auto-turn on unless you flip a tiny switch on one rib, so it doesn't drain — that was a nice surprise. Three vented tiers mean it stands up to a breeze. I already told my sister.
Pleasant surprise for the patio
I bought four sling chairs for the patio and was half convinced I'd regret it. They were about $100 less than other places and shipping said a bit longer, so I hesitated. Shipping actually took close to two weeks, slower than Amazon, but nothing crazy. Putting them together was straightforward, pieces fit, screws lined up — felt a little proud of myself. After a few evenings of coffee and reading, they seem solid, comfy enough for daily use, and no wobble. So my doubts mostly went away; I’d buy again and tell friends looking for a budget option.
Relief before the BBQ
I needed a new patio set after moving and because my old chairs made my lower back ache. I ordered the four-piece wicker set with a fire pit—easy seating, safer nights outside. At first I was annoyed. One sofa leg had a bit of wicker sliced off. The fire pit kept stripping bolts so the legs wouldn't lock; screws just spun. I asked for a screw kit. That came but didn't fix it. Then customer service said they'd send a whole new fire pit. That arrived fast. The real moment I relaxed was when the replacement fit right and we actually used it for a Labor Day cookout — guests around it, no wobble, no drama. It's not perfect, some wicker wasn't flawless, but the quick fixes mattered.
That little click of relief
bought two sets of swivel patio chairs, noticed the packaging said covers might come separately, waited way longer than I wanted, and at first I was ready to rant on every forum. Communication hiccup, system error on the seller’s site, the whole annoying dance. After some back-and-forth Alphamarts stepped up, shipped the covers to Wayfair, and Wayfair (to their credit) forwarded them to me in Canada. They even sent the covers free. So yeah, that moment when the covers stayed put and the chairs looked right — that’s when I felt satisfied and a bit sheepish about my earlier anger. Service redeemed the purchase. Been burned by other companies before, so this actually restored a little trust. Human reaction: relieved and quietly pleased.
Almost perfect umbrella, with a few quirks
fabric feels heavy enough, ribs seem sturdy, and when it's up you really get good coverage. On my second-story deck it shades my loveseat and one chair nicely; move it forward and it would cover two chairs, a small table, and the couch no problem. A couple practical annoyances though. The light switch isn't where the manual shows—it’s tucked at the tip of the center spine, which took me a minute to hunt down. Also, cranking it open is stiffer than I expected; I’m going to call support about using Slip‑It or a bit of WD‑40 without voiding the warranty. Customer support has been great so far—I got helpful replies from a few different reps, polite and patient with my dumb questions, so that’s reassuring. When it gets breezy the pole will twist and you'll hear some creaks, but structurally it holds up pretty well. One more wish: the recommended sand weight of 149 lb feels light for this size—I'd feel better if it marketed a 199 lb option or at least advised heavier ballast. Minor things for a product that otherwise does what it’s supposed to. If you’re putting it on an exposed upper deck, get extra weight and expect a little maintenance on the crank.
Shorter than listed, but fast delivery
I sent their own product shots, plus my measurements, and they still insisted the listing was correct. They kept pushing a partial refund and suggested I just keep it and sell or give it away, and they didn’t want it shipped back because it “could get damaged.” That made no sense to me — it arrived fine — but whatever. After about a week of back-and-forth emails (a bit exhausting) they finally issued a full refund without making me return the canopy. I’m glad it was resolved and grateful they refunded me, but the whole exchange left a sour taste. Fast shipping and decent product quality, but customer service started off poorly and dragged on too long.
Backyard shade that works
the canopy is hefty but not stiff, the fabric has a nice texture and keeps the sun off without trapping heat. Months after buying it a seam started to pull, so I emailed the maker and sent photos. Yvonne answered right away and walked me through what to do, and Anna, Marian and Tiffany all chipped in — honestly, they made the whole fix painless. They kept me posted the whole time, which I appreciated, even when I asked the same question twice. Replacement parts arrived in about four weeks, well packaged. Now it’s back on the deck and I use it almost every day — for coffee, calls, and lazy reading. Feels solid and looks good; I’ll buy from them again and tell friends.
Patio dining set
I recently had a great experience with customer service about a patio dining set I bought. Even though the product was really good quality, I had a little problem while putting it together. One of the bolt holes was kind of blocked, so the bolt didn't fit all the way in. I contacted customer service and they were super quick and helpful in getting back to me. They not only responded to my email fast, but they also took responsibility for the issue and gave me a solution quickly. Their professionalism and commitment to fixing the problem went above and beyond what I expected, especially in the world of customer service today.
Patio dining set with manufacturing mistakes
I recently bought a patio dining set from Alphamarts and unfortunately, one of the chairs didn't have pre-drilled holes in the metal. Luckily, when I reached out to their customer service, they quickly sent me two replacement chairs to make up for the mistake. I was really impressed with the quality of the dining set and the great customer service provided by Zeke and Tiffany at Alphamarts. They were both super helpful and made sure my issue was taken care of efficiently and to my satisfaction.
Outdoor dining set
I bought an outdoor dining set from a popular store not long ago. But, when it got delivered, one of the chairs was messed up and some hardware was missing. I called the store, and they told me to talk to AlphaMarts for help. Right off the bat, AlphaMarts was super helpful and quickly sent me a new chair and the missing hardware. I was really impressed with how efficient and professional they were the whole time.
7 seat outdoor patio set
I ordered the 7-seat outdoor patio set back in February and just got around to setting it up this past weekend. But, when we were putting it together, we realized there was a missing or wrong piece. I decided to shoot an email to customer service and was pretty happy when I got a response later that day. They quickly sent out the correct piece and we had the issue fixed in just two days. The patio set is really good quality and I'm happy with my buy. Definitely planning on ordering from them again in the future.
Sofas and rockers
I recently bought two sets of sofas and rockers. The furniture is really nice and well-built. But when I put together one of the sofas, I saw that there was an extra piece. I got two part Cs instead of part C and part D. It was annoying, but I contacted customer support and they were amazing. They fixed the problem fast and made sure I got the right part. I was impressed by how they took care of everything and made sure I was happy. This really shows how a company should treat its customers.
Office chair purchase
I had a little problem with a couple of pieces not fitting right, but when I reached out to customer service, they quickly sent me a replacement part that fixed everything. The chair is comfy and serves its purpose perfectly. Big thanks to Farrah and Yvonne for their awesome customer service.
Fast shipping, missing part
I just bought something online and the shipping was super fast, which was awesome. But when I opened the package, I noticed that a little piece was missing from my order. It could have been a pain, but the customer service I got was really amazing. I emailed them about the issue and they got back to me right away, said sorry for the mistake, and sent out the missing part quickly. It's not every day you come across such top-notch customer service, so I have to shout them out for going above and beyond to fix things. All in all, I'm happy with my purchase, all thanks to their fast help and awesome service.
Incorrectly marked sofa, quick customer service
I just bought a sofa at this store and ran into a problem because one part was labeled wrong, so I couldn't put it together. But the customer service team was really helpful and sent me a new piece right away that fit perfectly. I was so happy with how they handled everything and couldn't have asked for better help.
Patio Dining set with 6 chairs
I ordered a patio dining set with 6 chairs, but when it arrived, one of the chairs had a little scratch on the arm. I reached out to customer service, and they quickly sent me a replacement arm. I'm really happy with how they handled the situation.
About AlphaMarts
Marts are used by individuals in several ways. In need of new camping gear for your next adventure? Interested In buying or changing your patio furniture? Looking for the best online platform? Welcome to ALPHAMART. ALPHAMART is an online store with huge collections of products. Read customer reviews about ALPHAMART on US-Reviews and find experiences from previous customers.
About ALPHAMART.
ALPHAMART is an online shopping store that entails several great selections of commodities for camping, home products, patio furniture, outdoor furniture, and other commodities. It was founded back in 2003 and is a privately ran and held enterprise. The company has three brands that help in categorizing of company's products. They include Alpha home for bedding and kitchen furniture, Alpha Camp for outdoor camping equipment, and Phil Villa for patio and garden furniture sets. The company is located in Las Vegas, Nevada. Their main headquarters are found in Nevada in western unites states with several retail shops. It is categorized under a furniture industry and mainly aimed at attaining maximum profits on all the products they deal with. The company has around 200 employees who help in the running of the company and making sure all the customers are certified. The company is still in operation to date. The main aim of the company is to make sure all the customers and individuals can get access to the products and affordable pricing.
Services offered by ALPHAMART.
The company is an online operating enterprise and known to provide a shopping platform for its customers for easy access to the products they need. Several products can be accessed from the company and which can be for camping, home décor, and kitchen needs. They have been in business for over 12 years and they are known to deal and supply several products. As a furniture company, ALPHARMART is aimed at providing its customers with world-class experiences that are of outdoor class and life. The products come in a variety of brands and are of quality and very affordable. Products can be accessed online through the company's business platform. High-quality patio furniture can be accessed by the customer from the company's online platform and other accessories. Hot sales can be found from the online platform and come with discounted pricing on every item that is purchased. Customers can view new trends of the company's products on the new arrival deals. All the products can be easily accessed either in small quantities or large quantities as per the customer's want. They allow the individual purchase and also wholesale purchase of products. Deliveries are made across the United States and also customers from far can get shipping deliveries from the company. For more information about the company and its products, customers can get access to the company's website, www.AlphaMarts.com. For clarification on products and questions, customers can access, sanders@AlphaMarts.com.
Comments, complaints, and opinions.
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Contact Information
4811 W.DESERT INN RD
89102 LAS VEGAS
United States
Categories AlphaMarts
Online Shop | Home and Garden | Sport & Outdoor
Page Statistics
Last update: October 2025
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Review with most votes
Patio high back chairs and tab
The chairs were easy to assemble and are fine, The table came on a different delivery date which was fine but the one bracket does not fit the brace, After numerous time texti... Read onBy: joe thomas