Cole Haan21 reviews
This rating is based on 21 genuine user reviews submitted directly through US-Reviews.
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I messed up when I ordered and put in the wrong address for delivery. I reached out to customer service right away, but didn't hear back for days. When they finally got back to me, they said it was my fault and I had to deal with the shoes being sent to the wrong place. The lack of help and their attitude really let me down. They didn't offer a refund or any extra support, so I was just left feeling upset and brushed off.
Purchased shoes for a family member
I ordered some shoes for a family member from this company, but I never got them since they were left at my door and taken. Dealing with customer service has been a real letdown, as they haven't offered to replace the shoes or refund my money. It was a surprise to see all the bad reviews about this company after what happened to me. I've tried contacting them several times, but all they say is that they'll look into it. Very frustrating and disappointing overall.
Online purchase
I just wanted to share that I bought something online not too long ago but never got it. I tried getting in touch with customer service a bunch of times to ask about my shoes, but didn't hear anything back. It's really frustrating and uncool that this company isn't keeping me in the loop or being straight with me.
Shoes purchase
I just bought a pair of shoes from this store and man, they were terrible quality. I only wore them once before the sole started ripping off. When I went back to the store to exchange them, the manager was so rude and wouldn't help me at all. I was really let down by the awful customer service and the crappy product.
Gift Card Issue
I just got a gift card from this store, but when I went to use it, it was coming up as unknown. I tried reaching out to customer service for some help, but I didn't hear back from them. It's really annoying when a company doesn't back up their stuff, especially with gift cards.
Men's zerogrand shoes size 12
I bought some men's Zerogrand shoes in size 12, but when they arrived, they sent me women's size 9 boots instead. I reached out to customer service, and they sent me a return label. It's been two weeks now, and I still haven't gotten my replacement or a refund. I've called and emailed them several times, but they haven't fixed the problem. Their customer service has been really bad and unhelpful. I'm not happy with how they've handled this and would caution against buying directly from them after this experience.
Men's shoes, high price
I just got these men's shoes that were crazy expensive, but they totally fell apart after just a few times wearing them. The toe just disintegrated! And when I tried to complain to customer service, all they gave me was a lousy 30% off coupon for another pair of expensive shoes that I bet will fall apart too. The quality and customer service is seriously lacking, it's so disappointing.
Comfortable shoes
I gotta say, the shoes I bought from that store were so darn comfy! But man, when it came to their online store, it was a total mess. Every single time I placed an order, I ended up with either a smaller size or some cheapo item that wasn't even what I wanted. Talk about frustrating and a letdown. I'd definitely recommend folks to stay away from their online store if they want to avoid the same headaches.
Expensive boot type shoes
I bought these really fancy boots not too long ago, and man, was I bummed out by how quickly they fell apart. Seriously, I put them on, strutted around a bit, and bam - the soles and heels were in shambles. Took 'em to a shoe fix-it spot, and they told me it's a common issue with that brand. Apparently, the shoes are good for maybe 2-4 years tops. When I reached out to customer service, they shrugged and said there's no guarantee after a year. No way I'm buying from them again.
Wrong size sent, bad customer service
I ordered some shoes as a gift, but they ended up sending me the wrong size. It really messed up my whole plan. It took them so long to even begin the process for exchanging them, and by then, it was already too late for me to give the gift. And on top of all that, they had the audacity to decide where I had to return the shoes, and it was a real hassle to get there. I used to buy shoes from them all the time, but not anymore after this whole ordeal.
Leather loafers
I was really disappointed with the service I got from this company. They sent my order to the wrong address, even though I gave them all the right info. I saw on the tracking that it went to the wrong place. When I called customer service, they didn't seem to care much about fixing the problem right away. They said it would take 8-10 days to fix it, which is way too long for something that wasn't my fault. And they didn't even show much understanding for all the trouble their mistake caused me. Honestly, it was just really frustrating and disappointing dealing with this company.
Incorrect shipping address
I bought something recently and oops, I put in the wrong shipping address. So, I hit up customer service on chat right away. They told me they couldn't change or cancel my order for security reasons. I also tried emailing them but didn't get a response. I couldn't cancel the order on my end, and the shipping label wasn't even made until a day later. They promised me updates on the shipping but I never got any. It was pretty frustrating and disappointing overall.
Golf shoes purchase
I messed up big time by buying a pair of golf shoes from this company without checking reviews first, and now I seriously regret it. Those shoes didn't even last a few rounds before the fake-looking top part started changing color. I've never been so let down by high-quality golf shoes that are supposed to hold up in tough conditions. And to top it all off, when I tried to get some help from customer service, all I got back was a basic automated message. After bugging them nonstop, they only offered me a lousy 30% off my next purchase as a sorry for the crummy product. Long story short, the product and the customer service both stunk. Do yourself a favor and go with a more trustworthy brand like Johnson & Murphy instead.
Shoes falling apart
I got these shoes and they totally fell apart after a few weeks, can you believe it? I paid a good amount for them and thought they'd hold up longer. I reached out to customer service, but they were zero help. They didn't even try to make it right, so now I'm stuck with junky shoes. I've learned my lesson - never shopping with them again, not worth the cash. Just a heads up in case you were thinking about buying from them!
Birthday present shoes
The customer service at this company was a total letdown. I bought a pair of shoes for a birthday present because their website said they'd arrive in time. But then I didn't get any updates until the day they were supposed to show up. The only message I got that day was to say the delivery date got pushed back. I never even got a shipping confirmation before that. I tried contacting the company, but all I got was a basic reply. It's crazy that in this online shopping world, they can't communicate and help their customers out better.
Men's 4.ZERØGRAND Wingtip Oxford in tan
The Men's 4.ZERØGRAND Wingtip Oxford might seem trendy at first glance, but honestly, when you take a good look, you can tell that the quality doesn't really live up to the price tag. The leather feels thin and the fake material on the back just feels...well, cheap. I wore them for just one night and already they're showing wear and tear. The inner sock feels too loose and the soles seem like they're made from some bargain basement material. To be honest, I'm super let down by the price I paid for these shoes.
Comfortable and fashionable shoes
The delivery company messed up and didn't bring me my order at first, plus they didn't keep me in the loop. But man, Cole Haan's customer service really came through! They were super on the ball and worked to sort things out, hooking me up with a great deal when the shoes I wanted were sold out. In the end, I got my hands on those stylish and comfy kicks in no time.
Black sneakers
I bought these black sneakers from this company, thinking they'd look good based on the website pictures. But man, was I let down. Not only were they uncomfortable, but the quality was really bad once I got them in person. I wouldn't suggest using these for sports because they're just not well-made. Maybe they'd work for some kind of costume party, but definitely not for regular wear. This whole purchase left a bad taste in my mouth, so I definitely won't be buying from this brand again.
Wrong size, unhelpful customer service
I just got these shoes from the store, but they're the wrong size. So, I called customer service right away to try and fix it, but they said no can do. And get this - they wouldn't even take the shoes back, even though they hadn't even shipped them out yet! It was a letdown, really got me all worked up.
Faulty shoe purchase
I bought a pair of shoes at the Marina Mall store in Abu Dhabi recently, and unfortunately, I found out they were defective after only wearing them a few times. When I went back to ask for an exchange or refund, the manager tried to avoid me at first by hiding in the back and telling her staff to lie about her being there. When I finally confronted her, she was rude and unprofessional, flat out refusing to help and saying their shoes never have issues. I even tried to take the problem to the company's main office in Dubai, but got the same kind of unprofessional treatment and greed. It was really disappointing to see such disrespect and lack of care toward customers from an international brand.
About Cole Haan
Cole Haan is a global men's and women's footwear and accessories brand that was founded in Chicago, Illinois, in 1928 by Trafton Cole and Eddie Haan. Originally, Cole Haan was a men's footwear label that aimed to provide high-quality shoes. Over the years, it has expanded its product line to include a wide range of shoes, outerwear, bags, accessories, and more for both men and women. Cole Haan is known for its innovative approach to comfort and style, combining traditional shoe making techniques with modern technology and materials. The company underwent significant growth and several ownership changes, including being acquired by Nike in 1988, which introduced athletic shoe technology into its designs, before being sold to Apax Partners, a private equity firm, in 2013. Cole Haan has established itself as a major player in the high-end footwear and accessories market, with a presence in numerous countries around the world.
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Letzte aktualisierung: November 2024
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Great options with simple proc
Cool haan is one of the best names i came across recently. my experience is not that long , i bought only one handbag and footwear. but i am very impressed with the quality and ... Read onBy: Ariena hems