Innovo - Overall Rating based on 21 reviews
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Tech support assistance
I had a great experience with the customer service rep I talked to. She was friendly and really seemed to care about helping me with my issue. She walked me through the troubleshooting process patiently, making sure I understood everything. She worked hard to fix the problem and gave me a solution that I was really happy with. It was so nice talking to someone who was knowledgeable and genuinely wanted to help me. I was really pleased with how things turned out and feel confident in the company's commitment to making customers happy.
30-day money back guarantee
I was really let down by my experience at this company. They claimed to offer a 30-day money back guarantee, but I couldn't even make it happen. The phone number they gave me didn't work and no one got back to me after I sent three emails asking for a return.
Effective product, disappointing customer service
I bought something from Innovo not long ago and at first, things were looking good. The product did what it was supposed to do and worked well. But then everything changed when I had to get in touch with their customer service. I tried to email and call them a bunch of times but got no response at all. I was really let down and annoyed by the lack of communication and help from their customer service team. It's too bad that a cool product like theirs is being downgraded by their lousy customer service.
Troubleshooting customer service
The customer service rep actually listened to me, gave me some real solutions, and even checked back in with a possible fix. It really made me feel like they had my back and cared about me as a customer.
Kegel shorts that work
I really enjoy wearing these Kegel shorts! They have been so helpful for me. I wear them twice a week to keep dry and they are super comfy. They have definitely made a big difference in my daily routine. I would definitely suggest them to anyone wanting to stay dry and comfortable.
Prompt and professional email response
I was really happy with how quickly and professionally the company responded to my email. They got back to me within a day, which was awesome. The response was spot-on and gave me all the info I was looking for. Plus, they gave me a discount that really made a difference for me. It definitely improved my whole experience with the company.
Shorts for frequent nightly bathroom trips
My shorts were starting to wear out, so I picked up a new pair pretty quickly. I'm not sure yet if they're going to solve my problem of waking up to go to the bathroom all the time at night. I'm still holding out hope that they'll do the trick eventually.
Quick delivery and easy assembly
I was so happy when my order came earlier than I thought it would. The package was nicely wrapped, and I really liked the detailed instruction booklet that was included. Setting up the product was super easy, and the directions were really clear. After using it for just 8 days, I can already see a big difference. I'm really excited that I went for it and decided to try it out.
Professional customer service, quick resolution, fast dispatch
I had such a great experience with the customer service at this company recently. The person I talked to really knew their stuff and was super professional. They fixed my issue within an hour of me sending an email. Plus, they shipped out my item on the same day, so it's already coming my way. I really appreciate how quick and effective they were, and I'd definitely suggest this company to anyone looking for awesome customer support.
Faulty shorts return
I bought some shorts not too long ago, and they stopped working soon after I got them. So, I decided to return them for a refund and sent them back like they told me to. But even though the company confirmed they got the shorts back, it's been over a month now and I still haven't gotten my money back. I've tried emailing them multiple times, but haven't heard anything back. It's really frustrating how they're not communicating or giving me my refund quickly. Since I don't have the broken shorts anymore, I had to go ahead and file a dispute with my credit card company to try to get my money back.
Shorts
I bought a pair of shorts from this company not long ago. Sadly, they stopped working and even shocked me after just a month of wearing them. I was really let down by this and decided to contact customer service right away for help. But, I got no response at all, which left me feeling annoyed and worried about the money I paid for those shorts. It was disappointing to get such poor support and follow-up after the great customer service I got when I bought them.
Incontinence support product
I've been using the incontinence support product as a customer, and it has really helped me with my leakage and urgency problems. It hasn't fixed everything completely, but it has made a big difference in how I feel day to day. I did notice that the pants that come with the product don't hold up as well as I would like them to, which is a bummer. Despite that, I'm happy with the results overall and grateful for the improvement in my quality of life.
Reorder assistance at Innovo
I never would've guessed that customer service could actually be so darn helpful and efficient! Let me tell you, I had this problem with my reorder that I was sure was gonna be a pain to fix, but then Ray over at this place totally blew me away. He was quick to respond, really listened to what I had to say, and man, was he kind throughout the whole thing. Ray didn't just fix things once, either - he had to check back a second time to make sure everything was good to go. You don't see customer service like that every day, so major props to Ray for going above and beyond.
Online purchase assistance
I had a really annoying time trying to buy something online because my card payment kept messing up. But 'Erica', the customer service rep, totally saved the day. She walked me through everything super clearly and calmly. She even paused our chat to get help when we needed it. Her great attitude and hard work made the whole process way easier. I'd totally tell my friends to use this company just because of how awesome Erica was.
Shorts replacement for sizing issue
Ray was so helpful and really knew his stuff when it came to figuring out what was wrong with my shorts and finding a replacement in a better size. He was really detailed in his evaluation and I liked how friendly he was the whole time we talked. Ray clearly knows his stuff, and I'm crossing my fingers that the new pair will fix the issue I've been dealing with. Big shoutout to Ray for going above and beyond with his customer service and expertise. Thanks a bunch, Ray!
Shorts replacement prompt and efficient
The customer service here is awesome. They were super fast in getting back to me about all my questions and problems. They even sent me a new pair of shorts for free when mine was acting up. I've been rocking those shorts nonstop and already seeing some really great changes in just a few weeks.
Troublesome sizing and error code with initial orders, now using generation 1.
After struggling to find the right size and dealing with error codes on two pairs of pants, I finally settled for generation 1. It was a bit tricky to put on at first, but once I managed to get it right, the results were amazing. It not only made a noticeable difference, but it also feels like it's giving my back muscles a good workout.
Innovo shorts
I just got the Innovo shorts and I've been using them for about a week now. I've already seen a big improvement in how well I can control my pelvic muscles. But, after using the shorts, I had an unexpected problem. My period came after only 18 days from my last one, which usually doesn't happen to me. It was definitely a surprise. I think maybe the Innovo system might have caused my period to start early, but I haven't seen anyone else talk about this happening before. It's something to keep in mind, especially for women, since it could possibly mess with your menstrual cycle.
Assistance with ordering
I had such a great time dealing with the person at this place. She was so helpful, knew her stuff, and was super nice. You could tell she really cared about making sure I was happy and had no issues with my order. I really liked how she paid attention to the little things, like double-checking my address to make sure it was accurate. Not a lot of people take that much care, so it definitely gave me confidence in my purchase. And she even knew the answer to my question about the product I was buying, which showed me she was on top of her game and could really give great customer service. All in all, I was really impressed with how well I was treated here and would totally recommend it to others.
Urge incontinence solution
This product is amazing! I've been dealing with urge incontinence for some time, even after surgery for stress incontinence. But after using this solution for just two weeks, I've noticed a big difference in my symptoms. I'm honestly shocked and so happy with the results. The only downside is that it can cause a little irritation, but I can handle it with a steroid cream. It's a small price to pay compared to dealing with incontinence. It's kind of like the irritation you might get from cycling without the right gear, but totally worth it for the relief it brings.
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