Lilly Pulitzer - Overall Rating based on 14 reviews
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Incorrect item received
I just made my first purchase from this company and I was really let down because I got the wrong item. I tried reaching out to customer service to fix it, but it was a complete disaster. I waited on hold for over 45 minutes, and then the call-back option didn't even call me back until 2 hours later, with no one answering. It was totally unacceptable! I'm definitely not ordering from them again.
Pink dress with yellow flowers
I can't believe this, I'm so upset! I ordered the cutest pink dress online with yellow flowers and it arrived way too tight. Then when I tried to return it, the customer service was absolutely terrible. No one picked up when I called, the chat felt automated, and the website was no help at all. On top of that, they expected me to send back the free gift I received just because the dress was $2 below the minimum spend. How disrespectful is that? I swear, I am never shopping here again!
Over $1000 order, Wrong delivery address issue
I recently placed a big order for over $1000, but ran into a problem. One of the shipments, worth over $900, got sent to the wrong address. Dealing with customer service to fix it was a real pain - it took half a day just to get ahold of someone who could help. Their lack of communication and efficiency was really disappointing. Now I'm not sure if I want to buy from them again in the future.
Dress order with overnight shipping
I bought this really pretty dress not too long ago and decided to go for the overnight shipping to get it ASAP. But guess what? The dress never showed up! I tried contacting customer service to get some help, but it was like talking to a wall - no response at all. I even showed them the email from the shipping company saying the package was lost, but still, no word. It's been two weeks now and still no dress, no response, no refund. It's super frustrating to be treated like this by a company I thought I could trust with my money.
Order for upcoming trip
I recently bought some stuff for my upcoming trip and man, I was really let down by the customer service. So I placed my order, right, and then days later I checked my card and it was still pending. When I called to ask about it, they told me there was an issue with my billing address. But here's the kicker, they never followed up with me or reached out about it. They just said they get too many orders to deal with stuff like that. No accountability, no apology for the trouble. The products are nice and all, but the bad service just ruins the whole experience.
My online order
Ordering online from this company was a total nightmare. It seriously took forever to finally get my order, and when I checked the tracking, it was right back where it started. It just felt like a never-ending loop of letdowns. And don't even get me started on the customer service team - all they did was feed me a bunch of weak excuses.
New wardrobe
This place is seriously incredible! I found a sale and ended up buying a ton of new clothes. They're super vibrant and fun, and I always get compliments when I wear them. The only drawback is that shipping might take a bit longer than expected, so it's best to plan ahead. But honestly, if I could create my own clothing line, it would definitely look like this!
Gift items
I went to this store to get some gifts and man, it was a total letdown. The customer service was terrible - I had to wait on hold forever just to talk to someone. And when I finally got through, they told me they applied a $10 reward to my purchase which messed up my gift plans. It's not cool to trick customers like that, makes the whole company look bad.
Earrings
Unfortunately, I had a bummer of an experience with the earrings I bought recently. When they arrived, they were all messed up and seemed really cheap, even though they cost a pretty penny. It's got me wondering about the quality of stuff they offer in general.
Pants with gift card and credit card
I went shopping at this store and used both a gift card and a credit card to pay. I really like their stuff, but I was super let down by the customer service. When it came to getting my refund, they only gave me back the amount I paid with my credit card, not the gift card amount. I tried calling, chatting, and emailing multiple times to talk to someone in customer service, but I couldn't get through to anyone or get a good answer. This lack of help and communication has made me feel pretty bummed about the whole experience with the company.
Three full-price items ordered, two refunded, unrequested item received
I recently bought three things from the store at full price, planning to return them all. I sent them back right away within a week, got confirmation that Lilly Pulitzer got them, but was bummed to see I only got refunded for two on my bank statement. Then, a few days later, I got an item I didn't order with no receipt, so now I can't return it and I'm out over $75. I've been trying to reach customer service for two weeks now, but heard nothing back. It's frustrating and disappointing to not get any help.
Dress and other items from flash sale
I just bought a dress and some stuff from a quick sale at the store. The dress I got wasn't the right size, and the other items were the wrong pattern and color. It was really disappointing and frustrating.
Over $200
I recently spent over $200 on a purchase because they promised a free gift. But guess what? No free gift in my order. And let me tell you, I reached out to customer service a bunch of times through phone and email, and haven't heard a peep back. This lack of communication and actually following through is just not cool.
Recent order experience
I placed an order with this company recently and let me tell you, I'm really let down by the customer service I got. I ran into some problems with my order and I tried reaching out to them through phone, email, and online messages, but they never got back to me. It's just not right for a company to ignore their customers and not own up to their mistakes.
Review with most votes
Three full-price items ordered
I recently bought three things from the store at full price, planning to return them all. I sent them back right away within a week, got confirmation that Lilly Pulitzer got the... Read onBy: maud