Luminar - Overall Rating based on 28 reviews
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My software installation
I had a tough time trying to figure out how to install my new software, but the team was really quick to help me out. Thanks for being there for me, team!
Preset Removal Assistance
The support team really came through for me when I had trouble deleting some presets I didn't need anymore. Vlada Yaretska's response was super quick and she gave me all the details I needed to fix the problem right away. I'm really grateful for the great support from the team.
X Membership benefits query
I just reached out to ask about my X Membership benefits because I couldn't find them on the website. After trying a bunch of buttons with no luck, I finally found the Extras button that had the info I needed. Volodymyr replied to me quickly with a super helpful explanation, and I really appreciated the fast and efficient help. I've always been happy with the company's services and their customer support team. Even with everything going on in Ukraine, I think they're doing a great job.
My recent purchase
I just bought this photo editing software that was giving me a hard time on my computer. So, I decided to hit up customer support through their chat, and I gotta say, they were super quick to answer and help me out. I gave them some info about my laptop, and they shot me an email right away with some steps to fix the issue. The next day, I followed their instructions, and now the software is working like a charm. I'm excited to try it out with the new updates.
Had a problem with something and got super helpful instructions
Hey, so I ran into a problem with something, but they were super helpful and sent me an email with really easy-to-follow instructions to fix it over the weekend. I'm not the best with computers but they made it simple for me to handle on my own. Their service was really great!
Luminar software
I just bought Luminar software and I gotta say, I'm really impressed with how quickly they answered my questions and with the sample photos they had on their website. The directions were super easy to follow and showed up just like they would on my screen, so it was a breeze to go through them. The instructions were straight to the point and didn't leave me scratching my head, which I loved. All in all, using the software was smooth and fast, and I was able to buy it without any trouble at all.
Enrolling issue resolved
I had a problem signing up for a waiting list recently. I contacted the customer support team through their "contact us" form, and in just a few minutes, a representative got in touch with me. Volodymyr Makarov really went the extra mile to help me out and fix the issue I was having. Their customer support team showed exceptional care and dedication, which really sets them apart from others in the industry. They not only fixed my problem quickly but also made sure I was happy with the solution. I was very impressed by their professionalism and eagerness to assist. I'm really happy with both their customer service and the quality of their product.
Photoshop folder menu issue
I had this issue where NEO wasn't showing up in my Photoshop folder menu. So, I contacted customer service through their chat, and they walked me through some steps to try and fix it. Unfortunately, those didn't work, but the rep said they would pass it on to higher ups. Before long, I got an email with super clear instructions on how to tackle the problem. Thanks to their help, I can now see NEO in my menu, making my workflow way smoother. I totally recommend their service!
Software verification issue
I had a little hiccup with the software I bought, so I reached out to customer service for some help. They got back to me really quick and fixed the problem fast. The customer service was top-notch, and the support team was super professional and knowledgeable. This whole thing really showed me that this company cares about their customers.
Luminar Neo upgrade issue
I recently upgraded to Luminar Neo, but I ran into a problem trying to use it as a plug-in from Photoshop. Luckily, I chatted with Ms. Oksana from Luminar support, and she promptly sent me a solution via email. Now I can once again use it as a plug-in with no issues.
Amazing program
This program is amazing, it's really changed things for me lately. So, not long ago, I got this email from the company that had me all confused. I needed some help, so I hit up customer support. They got back to me within a day and had my problem fixed up in just 2 days. The folks on the support team were so on it, they gave me one of the best customer service experiences I've had in a long time. Whenever I've had program problems before, reaching out to customer service has always gotten me fast answers and good fixes.
Camera equipment
I just bought some camera gear from this place and I have to tell you, every interaction with this team has been truly fantastic. The customer service was excellent, ordering was easy, and the prices were fair. I truly hope they continue to do well and receive many blessings.
App issue resolved quickly
I ran into a little problem with the app, but when I reached out to customer support, they fixed it in just an hour. Now I can use the app again without any issues. The quick response from the support team really impressed me, and I'm thankful for their speedy help.
Quick response and effective remedy
I was actually pleasantly surprised with how fast the company got back to me, especially since it was a weekend. And it wasn't just a quick reply - they gave me a solution that completely fixed the problem and made me happy. I really liked how they handled everything so efficiently and professionally.
Raw data setting
I bought a Raw data setting that ended up not working with the way I usually compress Raw data. But the customer service rep I talked to was able to point out the problem, which I really liked. Even though I couldn't use the product, I was really impressed with how well they knew their stuff and paid attention to details.
Power outage issue with launching Neo
I had a really frustrating situation the other day when I was trying to launch a new product after the power went out. I couldn't access the catalog and got stuck. But man, let me tell you, the customer service team at this company really came through for me. They were super quick and on point with their responses, and they really helped me out. I can't thank them enough for getting my issue sorted out. Just wanted to say thanks for all your help!
Subscription inquiry
I just signed up for a subscription and had trouble finding my invoices/receipts. I decided to reach out through the website, and I was pleasantly surprised when I got a quick and helpful response from a real person within an hour. It was nice to get genuine help instead of those typical automated, roundabout responses. Big shoutout to the team for being so fast and on top of things with their communication!
Quick Issue Resolution
I had a problem with my purchase, so I contacted customer support for help. I filled out a report on the company's website and was happy to get a solution in just an hour. The solution they gave me worked well, they explained it clearly, and the instructions were easy to understand. I really appreciate how quickly and efficiently the support team helped me out.
Tech support assistance
The tech team at this place is amazing! They got back to me super fast and gave me really clear instructions on how to solve my problem. I gotta say, it was the best customer support I've ever had. They were so professional, knew their stuff, and really went out of their way to help. I'm thrilled with the service I got.
Photos corrupted, lost, then found
It was a dark and stormy night when my photos got all messed up. Neo and Volodymyr tried to help, but nothing seemed to work. We even tried partitioning my drive, but that didn't fix the issue. Finally, I mentioned it to Volodymyr, and he had a solution right away. Thanks to Skylum, I was able to get all my photos back!
Review with most votes
Superstar Luminar Neo editing
My editing software totally crashed on me while I was in the middle of working on my photos, which was a major bummer. But thankfully, Vlada from customer support swooped in and... Read onBy: vicente