Pet Pro Supply Co - Overall Rating based on 24 reviews
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Dog playground
I placed an order for a dog playground back in March for our daycare. The company said it would be delivered within 30-90 days. After waiting for a while without hearing anything, I reached out to them. It took multiple emails and about two weeks for them to finally confess that it wouldn't be shipped until October. It's really frustrating that they didn't inform us about the six-month delay earlier. Honestly, pet supply company, that was not cool at all.
Dirty pet grooming tub
I just bought a pet grooming tub from this store, but I'm having the same problems as other customers who complained in their reviews. They said it was in stock, but it's been over two months and still no sign of it. Trying to get help from customer service has been a nightmare - no one answers my emails or calls.
Expensive item purchase
This company is a complete disaster! I can't believe I actually ordered something expensive from them, and it's been a whole month without my order being shipped. I tried emailing them, but all I got was a generic automated response saying they would get back to me, which never happened. When I called, I was put on hold for an entire hour only to be told there was no one to speak with me. It's been a nightmare trying to get my refund request acknowledged. Their customer service is absolutely terrible!
Edemco dryer
I bought an Edemco dryer from this company recently and it has been a total letdown. When I first ordered it, they told me there would be a delay because of Covid-19, which I totally get. But their customer service team has been terrible at keeping me updated on the status of my order. I've tried reaching out several times and all I get are vague answers about when my item will actually ship. It's been frustrating, to say the least.
Product inquiry
I'm so frustrated with this company not getting back to my questions about their product. I've tried emailing and calling them several times, but no response. It's been a whole month since my first email and still nothing. Why is it so hard to just get a straight answer? Their customer service is seriously lacking.
Dog grooming table purchase
I bought a dog grooming table for my business from this website recently. But, I've had a pretty rough time with the delivery. I ordered it about a month ago, got charged right away, but still haven't received it. With everything going on with COVID-19, I feel like this wait is way too long and frustrating. Because of this experience, I'm not sure if I'll order from them again in the future.
Electric table replacement parts
I installed these components in an old grooming table with just a few tweaks. The action is really smooth and it's a great rebuild kit. The quality is top-notch, the price is right, and the shipping was super fast. They packaged it up really professionally. Overall, I’d give it an A+++!
Ruffland kennel purchase for '88 bronco
I just bought a Ruffland kennel for my '88 bronco from this company, and I'm thrilled with my purchase. The kennel fits perfectly in the back of my car, and my German Shepherd Sasori is loving it - he's got plenty of space to move around during our adventures. Plus, the kennel showed up earlier than I thought, which was a nice bonus. The customer service team was top-notch too - they were so helpful, quick to respond, and made buying it a breeze. I'll definitely be coming back for more in the future.
Incorrect part ordered
I had the worst time dealing with this company. I ordered a part and it was totally wrong, so I contacted them to swap it out. But they wouldn't budge, saying their return policy was set in stone. I even offered to cover the shipping fees, but they didn't care at all. It felt like they were punishing me for a little mix-up that could've been fixed so easily with a simple exchange.
Richell Premium Plus Freestanding gate
The gate came right on time and it was exactly what I was looking for. I needed something to keep my new puppy in a certain area without messing up the walls, and this gate was just right for that. It's simple to adjust on either side, totally blocking off any ways to get out. The middle gate is handy and swings both directions, with a latch to keep it wide open. Overall, it's a really great product that fits all my requirements.
Bully Bed for Great Danes
Recently, I bought a dog bed for my Great Danes from Pet Pro Supply Co. We've tried a bunch of other dog beds, but they didn't quite cut it for our big dogs. After talking it over with my husband and debating the cost, we took the plunge and ordered the Bully Bed. And boy, were we pleasantly surprised! The bed showed up a day ahead of schedule and we were really impressed with how sturdy and well-made it is. Our dogs are totally loving it and it's giving them the support they require. From start to finish, this whole purchase has been top-notch.
Extra large travel kennel for my extra large Labrador Retriever
I really needed a tough kennel for my big pup, so I did a lot of online searching and finally found this awesome company. Their products, prices, and reviews convinced me to give them a shot. I ended up choosing the Dakota 283 G3 travel kennel, and let me tell you, it exceeded my expectations. It's strong, roomy, and just what I was looking for. I was really impressed by how well-made it is.
Replacement motor for dog groomer dryer
I just bought a new motor for my dog grooming dryer from this company. However, I was bummed out to see that the motor I got wasn't the same as the one shown on the website. It was a different color, bigger in size, and had an external capacitor attached. When I contacted customer service to return it, they said no because the original motor is no longer available and the one they sent was similar. I think it's confusing and annoying, especially since their website still has the wrong motor displayed.
EZDry III Dryer purchase
I recently bought a new dryer for my grooming business and I gotta say, the whole thing went super smoothly. When I was ordering it, I was pleasantly surprised to see that I could pick the color of the dryer and set up a payment plan to make it easier on me financially. That flexibility really helped me out a lot. And to top it off, the dryer got to me way faster than I thought it would, which was a huge relief since I really needed it ASAP. Overall, I'm super happy with my experience with Pet Pro Supply Co. and I'll definitely be coming back for any other equipment I might need in the future.
Double dog kennel order
I recently bought a double dog kennel from this company, and I gotta say I'm really disappointed with the service. They told me it would ship in 3-4 weeks, but it's been 6 weeks now and still no sign. I've been calling customer service, but I can never reach anyone. All I got was a generic email saying they're talking to the manufacturer. That's not okay, considering I paid $3600 for this. I really needed the kennel for medical reasons, and this lack of communication and shipping delays are really frustrating.
Defective part replacement
I just bought a new part for my pet's crate, but it came damaged and some pieces were missing. When I contacted customer service, they told me I needed to send back the faulty part to get a refund. I was bummed to find out that I would have to pay for the return shipping. The customer service was not very helpful and didn't seem to care about my situation. It felt like they were just going through the motions instead of actually trying to help me out.
Blue-9 Balance Harness Buckle Neck
I got the Blue-9 Balance Harness Buckle Neck for my puppy because my trainer recommended it, and I'm really happy with it! This harness is super comfy and keeps my puppy secure, so there's no chance of him slipping out. The store had a lot of options to choose from and the prices were good. Plus, the shipping was fast and smooth. I'll definitely be shopping there again!
Dog Agility Equipment Set
I just got this Dog Agility Equipment Set and let me tell you, I am seriously impressed. The quality is top-notch and putting it together was a piece of cake. My dog is obsessed with it and it's been awesome to watch her have so much fun. It's not just entertaining for her, but it's also been a really fun bonding experience for us.
Crate purchase
I wasn't too sure about ordering from here at first because of some bad reviews, but I really needed a specific crate that was sold out everywhere else. So, I took a leap of faith and placed my order. And you know what? The company was super quick to respond to my questions and got my crate shipped out within a few days. It arrived in perfect shape and was exactly what I was looking for. All in all, I'm really happy with how everything turned out.
KLIMB platform and accessories kit
I just bought a KLIMB platform and accessories kit from this company recently. I was super happy that they offered free shipping, especially since KLIMB doesn't usually do that. Even with all the craziness going on with pandemic shipping delays, my stuff arrived pretty quickly. Everything was in great shape when it got here, and I was really pleased with how everything went. I'm for sure gonna shop here again, and I've already told my friends about it too.
Review with most votes
Dog kennels purchase
I recently bought 2 square dog kennels from this place and let me tell you, I was really impressed. I'm a small, older lady with a bum shoulder, so I was nervous about putt... Read onBy: Wolf