ScentBox30 reviews
This score is based on 30 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Tiny bottles, big win
this is the easiest way I've found to try a bunch of perfumes without wasting cash or time. I started using it in the middle of a hectic semester when I was working full time and taking classes, so popping into stores was out of the question. First impression — the samples arrived well packed and the little sprays actually last; I could wear one for a few weeks and really decide if I wanted a full bottle. Prices feel fair for how much you get, and swapping stuff you don't like is painless. It's not perfect — a couple scents smelled different on me than online and one vial ran low quicker than I expected — but overall it's been super helpful.
Finally made right, after a messy start
I clicked the 0.27 oz subscription thinking that would be the first scent I got. The site was clunky and kind of misleading — felt like a throwback. First delivery was the wrong fragrance, which annoyed me. Customer service was abrupt at first, and I almost wrote them off. Then a different rep actually took charge, sent the correct scent and arranged a small refund. Seeing the new tracking number was the moment I felt satisfied. I’ve had worse from other companies, so this wasn’t perfect but it was acceptable in the end.
Not flashy, works as promised
Bottom line — it's worth it. A friend tipped me after seeing an Instagram promo, and I signed up out of curiosity. Setup was simple. The introductory price was fair and that's what sold me. First box arrived on time. The atomizer feels solid and there's a decent amount of liquid in there. I'm about 40 sprays into a unit advertised for 125, and it looks like it'll make the month or come very close. They asked for feedback by email and actually replied to my comment, which was nice. Nothing fancy, just a company that seems to care about the customer. I'm glad it turned out better than I expected, so I'll keep the subscription for now.
Password out in the open
don't reuse passwords and push them for hashing or at least 2FA.
That little gold bag made me weirdly emotional
subscription anxiety, will it smell cheap, will it arrive in Canada, will I be stuck with another impulse buy. I use these scents everywhere — a spritz in the morning before work, one in the living room when friends drop by, and yes, a tiny dab in my car on road trips. So I had reasons to worry. The first month I think I emailed the team more often than my mom. They answered quickly, fixed a shipping hiccup, and even corrected a scent swap I accidentally made. That instant response calmed me down more than I expected. The package itself arrived in that cute gold bag and the little black box and honestly I felt silly for stressing. The smells are good, not overpowering, and they’ve become part of my routine — a cozy thing to look forward to. Delivery to Canada is slowish, about two and a half weeks, which bugged me at first, but once I learned to track it and stop refreshing my inbox, it was fine. I also got a personal note from the founders which felt genuinely warm and not at all corporate. So yeah, skeptical me is now pleasantly surprised, grateful even. Will I keep this? Yep. It’s small, simple joy that fits my days and the customer care made the difference. Worth giving it a shot if you’re on the fence.
Fragrance purchase
When it comes to buying fragrances, there's no better place than ScentBox! It's like a hidden gem for anyone looking for authentic, long-lasting, and great-smelling perfumes. I found this site by accident, and I'm so happy I did. The variety of scents they offer is amazing, and I love that I can try different ones each month without spending a lot. The quality of the perfumes is fantastic, and I always get compliments when I wear them. If you're looking for a new signature scent or just want to change things up, give ScentBox a shot - you won't be disappointed.
Fragrance Subscription Box
I'm pretty new to fragrance subscription boxes, but let me tell you, my experience with ScentBox has been amazing. I had a little hiccup with my payment method because of my bank, and the team at ScentBox went above and beyond to help me out. They gave me some great tips to fix the issue quickly and even followed up with me through email to make sure everything was taken care of and that my shipment would arrive on time. In a world where customer service can be hit or miss, ScentBox really shines with their outstanding dedication and support for their customers. Their attention to detail has definitely made me a loyal customer.
Subscription delays
I'm really disappointed with this subscription service. I signed up for 3 months, but only got the first month's box. I extended for another 3 months, paid for the third month 10 days ago, and still no sign of the second box. Their tracking number says it should've come yesterday, but it hasn't. The lack of communication and transparency really gets to me. It feels like they don't care. Customer support is a joke. It takes forever to hear back, and when I do, it's like a robot response that doesn't help at all. Dealing with the delays and terrible service isn't worth the nice product. I wouldn't suggest this service to anyone.
3 scents & calendar options
I had a really bad experience with this company. The website was super hard to use and the calendar options were all over the place. I thought I picked 3 scents for the first calendar, but I only got 2. I reached out on social media for help and asked for a Mother's Day coupon, but got no answer. I'm in Canada and they won't give me a refund or exchange unless I pay for expensive shipping. Overall, it was a frustrating and disappointing experience.
Recent ScentBox order
I just bought something from ScentBox, and I gotta admit, I'm loving it. The service was fantastic! But ya know, it'd be even better if they had an app for shopping. They've got a huge selection that's way better than other places out there.
New fragrance subscription
I recently signed up for this fragrance subscription back in February, and let me tell you, my first box got lost in the mail thanks to USPS. After what felt like ages trying to sort it out with the postal service, I finally decided to contact the company directly. They were super quick to say sorry for the USPS mess-up and didn't skip a beat sending me a replacement box. I was really impressed by how they took charge of the situation and made things right. The best part? The owners even took the time to personally check in on me and see how I was doing, which I thought was a really sweet and thoughtful gesture. It's not every day you see a company going above and beyond like that. Needless to say, I'm now a die-hard fan and I've been telling all my friends and family about them.
Quick and seamless purchase
My experience with ScentBox was pretty simple and easy. The website was easy to use, which made it simple for me to find and pick out what I wanted. The products were okay - not amazing but not terrible either. There were a couple of small problems, but they didn't really ruin my overall experience. In the end, I didn't feel bad about my purchase and would recommend ScentBox to anyone who wants a hassle-free fragrance subscription service.
Monthly fragrance subscription
I was really into this idea of getting a monthly fragrance subscription where I could test out different scents and then buy a full-size bottle of the ones I loved. The fact that I could exchange scents I wasn't into for free was a nice touch. The whole process was super convenient and easy. But what really blew me away was the customer service. I had a problem recently and reached out via email, and they got back to me right away. Not only did they solve my problem way quicker than expected (within one day instead of 7-10), but they did it with such efficiency and professionalism. I was seriously impressed.
Late order
I ordered my fragrant products back in November, but they didn't arrive until the end of December! Can you believe that? Plus, I couldn't reach anyone because the contact link on their website was broken. What kind of customer service is that? I've been a loyal customer for about a year and never had any problems before. Now I'm not sure if I want to continue ordering from them. They really need to step up their game!
Fruity, floral, and musk scents
The scents here are fantastic, just like the high-end stores! They smell so good, just like the real deal. I really like that they offer a variety of fruity, floral, and musky options. It feels like having a fancy perfume shop right in my own house!
First fragrance
When I got my new perfume, it smelled amazing! I loved it so much that I ended up increasing my subscription to get two bottles each month. I'm really excited to smell all the different scents and be smelling fabulous all the time! ?
Fragrance Subscriptions
I can't get enough of my fragrance subscription! I'm actually part of two different ones, but let me tell you, ScentBox is amazing. I love that I can choose 1, 2, or 3 scents every month - it's awesome. They have a great selection of perfumes from all the top designers and niche houses. And getting a cute travel case with each scent is a nice touch. Shipping is crazy fast, like even faster than when my mom is after me to do my chores. And if you need to take a break or cancel, it's really easy to do. I've been telling all my friends about it - you should definitely give it a shot!
Exchange due to not liking a scent
I really didn't like the smell of the product I received, so I wanted to exchange it, you know? But it turned into a huge mess when the USPS didn't scan my return label for over two weeks, frustrating. And then ScentBox was like, "Hey, where's our stuff?" And I was just there trying to explain that USPS was taking forever. Tracy ended up being super rude and didn't even answer my questions, so rude. The customer service experience was a major letdown. I was originally going to go with ScentBox instead of Scentbird, but now I'm having second thoughts all because of Tracy. Thanks a lot for making me doubt my decision, Tracy.
Subscription cancellation
I had a really bad experience with ScentBox. I tried reaching out to customer service several times about my son's subscription, but got no reply. I left voicemails, sent emails, and still didn't hear anything back. It's frustrating to be ignored when trying to cancel a subscription. Because of this, I've decided to go with a different company for fragrance subscriptions. I'm worried about whether we'll get the February shipment that we've already paid for.
Subscription cancellation due to poor service
I decided to stop my subscription to ScentBox because they weren't very upfront with me and their customer service was not great. They told me they had certain products when they really didn't, made shipping labels for things they never sent out, and gave me wrong information about when I could expect my orders. Dealing with them was just really frustrating.
About ScentBox
It feels good to smell nice and alluring, with a smooth fragrance from the body, we can easily be in the limelight. A nice fragrance from our body makes us confident anywhere we find ourselves and it certainly makes people respect us. When choosing our fragrance, we should be careful not to choose the wrong one, there are obviously tons of designer fragrance out there but not all of them are so nice. There are some of this fragrance that actually doesn't make you and the people around you feel good, we must be wary of what we put on because that actually says a lot about us. Some companies sell designer fragrance for our use and ScentBox allege to be of them. If you're curious to know more about them, then you should read honest customer reviews of ScentBox here.
About ScentBox
ScentBox is a company that sells designer fragrances for body use. The company asserts to have been created by Craig Dualba and Les Dualba, both of which are brothers. They claim that ScentBox has not been authorized to repackage and re-brandproducts that are being sold on its platform and that they are a separate body from the brand owners and manufacturers.
Products and services of ScentBox
ScentBox offers over 850 varieties of designer fragrance for both men and women.
Compliments, complaints, and tips for ScentBox
Have you visited ScentBox website and purchased any of the fragrance they sell? were you satisfied with what you got? We also wish to know if you would recommend them to family andcolleagues. Tell us about your experience with them and leave your reviews and feedback here for those who might be looking to patronize them. If you also have tips that can help the company to serve clients better, kindly drop them here.
Details
Contact Information
9350 Wilshire Blvd Ste 203
90212 Beverly Hills
United States
Categories ScentBox
Page Statistics
Last update: February 2026
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Review with most votes
Subscription
I have been using ScentBox for over a year now and I am thoroughly impressed with their service. Their subscription model allows me to try a new fragrance every month, which I a... Read onBy: Zaria Schowalter