ScentBox - Overall Rating based on 25 reviews
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Fragrance purchase
When it comes to buying fragrances, there's no better place than ScentBox! It's like a hidden gem for anyone looking for authentic, long-lasting, and great-smelling perfumes. I found this site by accident, and I'm so happy I did. The variety of scents they offer is amazing, and I love that I can try different ones each month without spending a lot. The quality of the perfumes is fantastic, and I always get compliments when I wear them. If you're looking for a new signature scent or just want to change things up, give ScentBox a shot - you won't be disappointed.
Fragrance Subscription Box
I'm pretty new to fragrance subscription boxes, but let me tell you, my experience with ScentBox has been amazing. I had a little hiccup with my payment method because of my bank, and the team at ScentBox went above and beyond to help me out. They gave me some great tips to fix the issue quickly and even followed up with me through email to make sure everything was taken care of and that my shipment would arrive on time. In a world where customer service can be hit or miss, ScentBox really shines with their outstanding dedication and support for their customers. Their attention to detail has definitely made me a loyal customer.
Subscription delays
I'm really disappointed with this subscription service. I signed up for 3 months, but only got the first month's box. I extended for another 3 months, paid for the third month 10 days ago, and still no sign of the second box. Their tracking number says it should've come yesterday, but it hasn't. The lack of communication and transparency really gets to me. It feels like they don't care. Customer support is a joke. It takes forever to hear back, and when I do, it's like a robot response that doesn't help at all. Dealing with the delays and terrible service isn't worth the nice product. I wouldn't suggest this service to anyone.
3 scents & calendar options
I had a really bad experience with this company. The website was super hard to use and the calendar options were all over the place. I thought I picked 3 scents for the first calendar, but I only got 2. I reached out on social media for help and asked for a Mother's Day coupon, but got no answer. I'm in Canada and they won't give me a refund or exchange unless I pay for expensive shipping. Overall, it was a frustrating and disappointing experience.
Recent ScentBox order
I just bought something from ScentBox, and I gotta admit, I'm loving it. The service was fantastic! But ya know, it'd be even better if they had an app for shopping. They've got a huge selection that's way better than other places out there.
New fragrance subscription
I recently signed up for this fragrance subscription back in February, and let me tell you, my first box got lost in the mail thanks to USPS. After what felt like ages trying to sort it out with the postal service, I finally decided to contact the company directly. They were super quick to say sorry for the USPS mess-up and didn't skip a beat sending me a replacement box. I was really impressed by how they took charge of the situation and made things right. The best part? The owners even took the time to personally check in on me and see how I was doing, which I thought was a really sweet and thoughtful gesture. It's not every day you see a company going above and beyond like that. Needless to say, I'm now a die-hard fan and I've been telling all my friends and family about them.
Quick and seamless purchase
My experience with ScentBox was pretty simple and easy. The website was easy to use, which made it simple for me to find and pick out what I wanted. The products were okay - not amazing but not terrible either. There were a couple of small problems, but they didn't really ruin my overall experience. In the end, I didn't feel bad about my purchase and would recommend ScentBox to anyone who wants a hassle-free fragrance subscription service.
Monthly fragrance subscription
I was really into this idea of getting a monthly fragrance subscription where I could test out different scents and then buy a full-size bottle of the ones I loved. The fact that I could exchange scents I wasn't into for free was a nice touch. The whole process was super convenient and easy. But what really blew me away was the customer service. I had a problem recently and reached out via email, and they got back to me right away. Not only did they solve my problem way quicker than expected (within one day instead of 7-10), but they did it with such efficiency and professionalism. I was seriously impressed.
Late order
I ordered my fragrant products back in November, but they didn't arrive until the end of December! Can you believe that? Plus, I couldn't reach anyone because the contact link on their website was broken. What kind of customer service is that? I've been a loyal customer for about a year and never had any problems before. Now I'm not sure if I want to continue ordering from them. They really need to step up their game!
Fruity, floral, and musk scents
The scents here are fantastic, just like the high-end stores! They smell so good, just like the real deal. I really like that they offer a variety of fruity, floral, and musky options. It feels like having a fancy perfume shop right in my own house!
First fragrance
When I got my new perfume, it smelled amazing! I loved it so much that I ended up increasing my subscription to get two bottles each month. I'm really excited to smell all the different scents and be smelling fabulous all the time! ?
Fragrance Subscriptions
I can't get enough of my fragrance subscription! I'm actually part of two different ones, but let me tell you, ScentBox is amazing. I love that I can choose 1, 2, or 3 scents every month - it's awesome. They have a great selection of perfumes from all the top designers and niche houses. And getting a cute travel case with each scent is a nice touch. Shipping is crazy fast, like even faster than when my mom is after me to do my chores. And if you need to take a break or cancel, it's really easy to do. I've been telling all my friends about it - you should definitely give it a shot!
Exchange due to not liking a scent
I really didn't like the smell of the product I received, so I wanted to exchange it, you know? But it turned into a huge mess when the USPS didn't scan my return label for over two weeks, frustrating. And then ScentBox was like, "Hey, where's our stuff?" And I was just there trying to explain that USPS was taking forever. Tracy ended up being super rude and didn't even answer my questions, so rude. The customer service experience was a major letdown. I was originally going to go with ScentBox instead of Scentbird, but now I'm having second thoughts all because of Tracy. Thanks a lot for making me doubt my decision, Tracy.
Subscription cancellation
I had a really bad experience with ScentBox. I tried reaching out to customer service several times about my son's subscription, but got no reply. I left voicemails, sent emails, and still didn't hear anything back. It's frustrating to be ignored when trying to cancel a subscription. Because of this, I've decided to go with a different company for fragrance subscriptions. I'm worried about whether we'll get the February shipment that we've already paid for.
Subscription cancellation due to poor service
I decided to stop my subscription to ScentBox because they weren't very upfront with me and their customer service was not great. They told me they had certain products when they really didn't, made shipping labels for things they never sent out, and gave me wrong information about when I could expect my orders. Dealing with them was just really frustrating.
Fragrance subscription
I gotta say, being a premium ScentBox subscriber has really blown me away. The whole idea and how they actually pull it off is just top-notch. I mean, it's one thing to smell a fragrance sprayed on a little card at a store, but with my subscription, I can actually test out these scents for real and figure out which ones I'm really into. And on top of that, it's super easy to use and helps me create my own collection of scents.
Perfume and Cologne Subscription
I recently started using ScentBox and I have to say, I'm really impressed with how everything has been going. The website is easy to use, the packaging looks great, and they have a really amazing variety of scents to choose from. What's cool is you can set up your subscription to get a perfume and a cologne each month, which works perfectly for me and my son. They also have a good exchange policy for those who are particular about their scents. The detailed descriptions of the scents and the quiz to help match your preferences have been super helpful when I'm choosing. Every time the GOLDEN ScentBox package shows up in my mailbox, it feels like Christmas morning. This subscription has definitely been one of the best purchases I've made in a while, and I think it would make a great holiday gift for someone special.
Subscription satisfaction
The customer service team was really amazing when my package got lost. They fixed the problem right away and I'm really grateful for how quickly they handled it. The scents they sent me are awesome and I'm super happy with my subscription. I'll definitely keep being a customer.
Subscription service for trying out scents
I really liked using this subscription service because it let me try out a bunch of different scents without breaking the bank. The company has a lot of genuine products to pick from, so you can find something you really like. I'd definitely suggest it to anyone wanting to test out new fragrances.
Delayed order disappointment
I recently made a purchase from this subscription service and I have to say I was really disappointed with how things turned out. I placed my order on December 8th, thinking it would be shipped out by the 21st. But then on the 21st, I got a message saying there would be a delay of 4-5 business days. So now, something I ordered weeks ago might not get to me until almost a month later, especially with holidays around the corner. I was pretty hyped about this service, but this delay has definitely taken the wind out of my sails.
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