Shoedazzle27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Half-tied laces and mixed feelings
I still like the shoes, the look, and the price, but the whole delivery and support thing has left a sour spot. I ordered three pairs on December 7 for my kiddo, holiday shoes, and at first I was calm — holiday season, delays happen, no biggie. Then the tracking went quiet and things got... messy. The delivery partner, UniUni, couldn’t find the package. I called them on December 18 and they bounced me back to ShoeDazzle. I emailed ShoeDazzle that day and every week after. Each reply felt like déjà vu — "please confirm your name, email, phone" — even though I was writing from the same account and had included all that info already. That repetition stuck with me. It wasn’t like a one-off; it felt like my messages were being read by robots or lost in a hole. Finally, on January 15 I reached a real person who agreed to resend the shoes. That was the relief moment, honestly. What annoyed me was that when I asked if the replacement could be prioritized because of the long delay and mix-up, they said no. No prioritization. After being a loyal customer for years, that response stung. Still, the shoes themselves — when they arrived later — were exactly what I expected: cute, comfy-ish, true to size. So I’m torn. Product quality and price are reasons I keep coming back, but the customer service hiccup and the delivery blackout broke some trust. I’ll probably order again, but I’ll pause before trusting timing, and I’ll double-down on following up early. Emotions? Frustrated, sure, but also hopeful because the end result was fine. Small fix in service would make a big difference.
That weird day my VIP perks vanished
one minute it looked like a reasonable $60-ish, then it jumped to $200–300, then drifted down to $175 if I restarted the whole thing. No item changes, no extra fees shown, just... math chaos. I tried everything, then reached out to customer service. The rep was polite enough and yes, said they'd refund my nine VIP credits. She even confirmed it in writing twice. Relief, right? Not so fast. They actually issued proof for three credits only. The other six? Nothing. Zip. Meanwhile, Poof—nine credits disappeared from my account. So they can remove credits instantly, but showing that they returned them? Apparently that's harder than moon landing math. Shipping of my actual items was fine in the end—boxes arrived okay—but the digital side (credits, billing, checkout totals) felt broken and confusing. I had to dig up old emails and screenshots, and after repeated back-and-forths with the company I finally had to file a complaint with the state attorney general. That’s a level of escalation I never thought I’d go to for store credits. To add salt, the same exact runaround happened to a family member — same rep, same timeline. So no, it wasn’t a fluke. If you’ve got screenshots, keep them. Document everything. My advice: don’t assume long loyalty buys you clarity; keep records and don’t let vague assurances be the end of it. A little humor: thought my VIP status meant I had superpowers, turns out the only power I had was persistence and a spreadsheet. Bottom line: delivery of packages was okay, but the checkout/billing experience and customer service follow-through were really disappointing. If you rely on credits, double-check after any interaction and be ready to fight for proof.
Long time customer, rough checkout experience
credits applied, total drops to something sensible, I check out. Instead the checkout felt broken. The total kept jumping around between like $200 and $300, and if I refreshed or restarted the process it would change again even though nothing in my cart changed. That flicker, the numbers sliding up and down, made me pause. It didn’t feel like a smooth transaction, it felt like the site was guessing at math. I tried to trace it, checked discounts, item prices, everything, and it still didn’t add up to the small balance I expected — more like $175 at one point, not the sub-$60 I calculated.
Stylish and easy-to-use website
I'm really impressed by the collections and options on this website! The sets they have put together are so cool and make it easy to plan my outfits. The website is super user-friendly and convenient, which makes shopping here a breeze and stress-free.
Limited size availability, unclear pricing
I noticed there aren't many cute shoes in bigger sizes 10 and 11. Also, I saw that the prices were going up when I added things to my cart.
Long-time member, disappointed selection
I've been a member of Shoedazzle for a while now, and I used to love all the cool shoes and clothes they had. Lately, though, I've noticed they don't have as many cute choices. It's kind of a bummer and I'm not as excited about what they're offering now. So, I think I'll cancel my subscription after I use up my credits.
Store credit for missing items
I ordered something 6 months back, but it never showed up. Finally reached out to customer service and they hooked me up with store credit. I really appreciate the assistance and it wasn't too much of a pain to get everything sorted out.
Recent shoe purchase
I just bought a pair of shoes from this website and I have to say, I was really impressed. The quality of the shoes is incredible and they have a wide range of styles, from classy to casual. It was easy to find something that I liked. The whole shopping process went smoothly and I'm really pleased with what I got.
My new shoes
Oh my gosh, I just got my new shoes and they are seriously so cool! The colors are amazing, and they fit me perfectly! The package arrived really fast, and the box was super fancy, like getting a gift. And the prices were unbelievable, I got such a great deal on these awesome shoes!
NINE pairs of shoes/boots/sandals
OMG, I totally blew all my cash on those crazy sales days and snagged NINE pairs of shoes! They were so bomb and affordable, it was wild. I had to spill the beans to my whole crew because the deals were just too good! It was seriously the most epic shopping spree ever!
Great deals, high exchange rate
The discounts here are awesome, but the exchange rate from Canadian to American dollars kinda ruins it. Some of the deals don't look as good as they first appear. It would be cool if they could come up with a solution for us international customers.
Recent shoe purchase
I just bought some shoes from this website and the styles they have are awesome! I found exactly what I wanted. Ordering was easy, but the only bummer was it took a little longer than expected for my shoes to get here. I was so excited for them! But when they finally arrived, I was really happy with how good they were.
Wide range of options for plus-size women
I had such a great time shopping for shoes on this website that caters specifically to plus-size women. There were so many choices to pick from, which made it super easy for me to find the perfect pair that fit both my style and size. It's really nice to see a company that focuses on big and beautiful women like myself, and I felt really valued as a customer.
Sale shoes and boots
I bought some shoes and boots on sale not too long ago and was pleasantly surprised by how nice they are. They're high quality and really stylish, just what I had in mind. I think having sales like this will bring in more customers for sure, it worked on me! Overall, I'm really happy with my purchase and how everything turned out.
Cropped flare rib sweater pants, City Blazer, and Ellie Heeled Sandals
I was so disappointed when I opened my Shoe Dazzle package and found three items unwrapped and the boxes resealed. Seriously? It seems like they don't care about their products or their customers. The messy packaging makes me hesitant to order from them again. Step it up, Shoe Dazzle, you can do better than that.
cute sparkly boots
Wow, I am so stoked about these boots! I got them online and it was a breeze. The website was easy to use and I had no trouble checking out. The boots came in fast and looked just like the picture. I adore how shiny and sparkly they are, they make me feel like a total rockstar!
Staff Appreciation, Boots, Excellent Customer Service
I just wanted to give a shoutout to your amazing staff for the awesome customer service I received recently. I told my sister all about it, and now she's thinking of buying something from your website too. She's obsessed with the boots I got, they're totally her style. Big thanks to Mr. Alejandro for going above and beyond with the personalized service - his attention to detail and professionalism were top-notch. You guys really knocked it out of the park and I couldn't be happier. Cheers to exceeding expectations!
Satisfied customer
I had such a great time with my last purchase. Ordering was a breeze, super easy to figure out. I really liked getting those reminder notifications to either stick with my order or pass on the month. And man, those discounts on the shoes were just unbelievable, so many styles to choose from. Plus, I was really into those magazine offers that didn't try to sneak in any automatic renewals. All in all, I was totally happy with how everything went down.
Awesome Shoe Purchase
OMG, I am totally obsessed with this shoe place! I have bought so many pairs of shoes from this store and every single one is amazing! The shoes are super cute and the prices are awesome. I always get compliments every time I wear them out. ShoeDazzle is seriously the best shoe store ever and I will never shop anywhere else. Thank you ShoeDazzle for making my shoe dreams come true!
Refund delay
I've been waiting forever for my refund from this company since 2020. It's been so long that the card I initially used to make the purchase is no good anymore, and I'm just stuck waiting for them to send me back my money. I even talked to one of their reps who confirmed the amount they owe me and the date they filed it, which was on 3/19/20. I gave them all the stuff they needed, but I'm still waiting on my refund.
About Shoedazzle
Shoedazzle is an American online fashion subscription service that specializes in women's shoes. Founded in 2009 by Kim Kardashian, Brian Lee, Robert Shapiro, and M.J. Eng, the company's initial model was based on offering personalized shoe selections based on users' fashion preferences. Subscribers receive tailored shoe suggestions and have the option to purchase their favorites. Over the years, Shoedazzle expanded its inventory to include clothing and accessories, but its primary focus remains on footwear. The company operates on a membership system, with members enjoying discounted prices on its products. TechStyle Fashion Group, known for its portfolio of online subscription-based fashion retailers, acquired Shoedazzle in 2013.
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Last update: March 2026
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Review with most votes
A Customer's Love Affair with
I have been a Shoedazzle customer for over a year now and I am absolutely in love with the brand. The online shopping experience is smooth and user-friendly. From browsing the l... Read onBy: Brant Cummerata