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Silencer Central

67% Would buy here again

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D
DB
Just the facts here. You be the judge! 2/13/23 purchase Banish 46, Trust and a plethora of other addons. Immediately complete all of my digital signing, uploads, etc. 2/16/23 receive tracking for f...Read on
D
DB
Just the facts here. You be the judge! 2/13/23 purchase Banish 46, Trust and a plethora of other addons. Immediately complete all of my digital signing, uploads, etc. 2/16/23 receive tracking for f...Read on
B
Brian
In the initial process of sale I was not told that there would be additional waiting once my stamp was approved. It took 3 weeks to get my paperwork submitted as they sent my fingerprint paperwork ...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Banish 46

    Just the facts here. You be the judge! 2/13/23 purchase Banish 46, Trust and a plethora of other addons. Immediately complete all of my digital signing, uploads, etc. 2/16/23 receive tracking for fingerprint cards. 2/20/23 return fingerprint cards. 3/14/23 receive email from CS confirming receipt of cards (almost a month after I sent them). 3/22/23 completed joint online certification (e-forms). 10/20/23 ATF approves e-form. 10/20/23 complete 4473 again in digital format. 10/23/23 receive confirmation 4473 has been completed. 10/24/23 receive tracking notification (getting excited). Waiting, waiting, waiting. Nothing. 10/27/23 I call to get status update. I'm told have to wait 7 business days for LEO informed confirmation. Good news is that time has been completed. Told my items were preparing to ship. Informed that silencers are send in bulk by state to a singular FFL who then ships them out. But, good news again, my product will be shipped in time for my gun opener here in PA. Waiting, waiting, waiting. 11/11/23 receive company "regrets" email to everyone. Processing delays. 11/13/23 call again. Wait forever to speak with someone. Was told there is a new system causing issues. Was told they would elevate my case and call me back. No return call but rather a generic email with language which was meaningless to the lay person. I sent a gentle yet somewhat scathing response email regarding keeping one's word and honoring the shipping commitment. 11/13/23 receive a return call from a supervisor. I am informed that no one in the warehouse is responding to their inquiry regarding my items. Was informed that after the bulk shipment to the FFL, that FFL has 72 hours to send out my items and will provide yet another tracking notification. Soon after, I receive another email with tracking notification but no tracking number. Waiting, waiting, waiting. 11/21/23 I call and wait for 14 other cases to be addressed. Speak with Rachel this time. She informs me that my shipment has been received by the PA FFL on 11/20/23 but that I will have to wait because the FFL is not shipping out until 11/27/23. When I inquire as to the 72 hours turn around I was informed of, she says, "People take vacations." Wow, just wow. She sends me a tracking number from the SC shipment to the FFL. It reads, "October 24, 2023 pre-shipment". Are you kidding me? All in all, CS delays and heal dragging has resulted in 2+ more months of waiting than necessary. Waiting for approval is bad enough. To have this company cause delay after delay is unacceptable. My Silencer Shop experience was seamless and shipping was swift after approval. Kiosk was a great experience and then the can comes in, you just stop in and grab it. Don't be fooled by the "We ship it right to your door" slogan. It's a bunch of BS!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Baniush 46

    Just the facts here. You be the judge! 2/13/23 purchase Banish 46, Trust and a plethora of other addons. Immediately complete all of my digital signing, uploads, etc. 2/16/23 receive tracking for fingerprint cards. 2/20/23 return fingerprint cards. 3/14/23 receive email from CS confirming receipt of cards (almost a month after I sent them). 3/22/23 completed joint online certification (e-forms). 10/20/23 ATF approves e-form. 10/20/23 complete 4473 again in digital format. 10/23/23 receive confirmation 4473 has been completed. 10/24/23 receive tracking notification (getting excited). Waiting, waiting, waiting. Nothing. 10/27/23 I call to get status update. I'm told have to wait 7 business days for LEO informed confirmation. Good news is that time has been completed. Told my items were preparing to ship. Informed that silencers are send in bulk by state to a singular FFL who then ships them out. But, good news again, my product will be shipped in time for my gun opener here in PA. Waiting, waiting, waiting. 11/11/23 receive company "regrets" email to everyone. Processing delays. 11/13/23 call again. Wait forever to speak with someone. Was told there is a new system causing issues. Was told they would elevate my case and call me back. No return call but rather a generic email with language which was meaningless to the lay person. I sent a gentle yet somewhat scathing response email regarding keeping one's word and honoring the shipping commitment. 11/13/23 receive a return call from a supervisor. I am informed that no one in the warehouse is responding to their inquiry regarding my items. Was informed that after the bulk shipment to the FFL, that FFL has 72 hours to send out my items and will provide yet another tracking notification. Soon after, I receive another email with tracking notification but no tracking number. Waiting, waiting, waiting. 11/21/23 I call and wait for 14 other cases to be addressed. Speak with Rachel this time. She informs me that my shipment has been received by the PA FFL on 11/20/23 but that I will have to wait because the FFL is not shipping out until 11/27/23. When I inquire as to the 72 hours turn around I was informed of, she says, "People take vacations." Wow, just wow. She sends me a tracking number from the SC shipment to the FFL. It reads, "October 24, 2023 pre-shipment". Are you kidding me? All in all, CS delays and heal dragging has resulted in 2+ more months of waiting than necessary. Waiting for approval is bad enough. To have this company cause delay after delay is unacceptable. My Silencer Shop experience was seamless and shipping was swift after approval. Kiosk was a great experience and then the can comes in, you just stop in and grab it. Don't be fooled by the "We ship it right to your door" slogan. It's a bunch of BS!


  • Ordering

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    Pricing

    Delivery

    Would buy here again
    Overall

    Bannish 5.56 silencer

    In the initial process of sale I was not told that there would be additional waiting once my stamp was approved. It took 3 weeks to get my paperwork submitted as they sent my fingerprint paperwork via snail mail USPS which is inherently unreliable. I returned it next day air, and it still took another two weeks to get my appointment to submit. After the nightmare wait of the ATF approval process I was told that it would take an additional three weeks to receive my silencer. They quickly sent out my Cleo notice, but never followed up on it after sending. After ten days waiting and hearing nothing I called. Customer service told me it had not arrived and they attempted to contact the sheriff to verify. The next day they found out it had not been received, but it was showing that it would be delivered the next day which was fri. I called Monday to verify and nothing. I called every other day for an additional ten days and nothing. On the 11th day customer
    We service told me it was still showing undelivered by tracking and that the person In charge had sent one email, no additional calls in the previous ten days. When I became angry someone finally decided to follow up. They found it had in fact not been delivered and that they would send another Cleo. So one month after approval I am no closer to receiving my silencer. And in addition doing research have found this to be a common fault with silencer central. I am a veteran and have never had an issue one with any firearm purchase made until now. And it feels as though until the people I talked to today, no one is going to follow up and ensure I receive my product. I am in a catch 22 here and have my hands tied. I was told I would receive tracking number for both the original Cleo which they never attempted to follow up on. And the new one once it is sent, but still have received nothing. Buyer be aware 1 you will wait a minimum of three weeks to receive if everything goes right. If not you may wait the same as me frustrated and no closer after a month with no real solution from them to speed up the process.as a side note when this is all said and done I will have been waiting almost one year as I started the process in April 22, my ATF approval was 269 days. So silencer central is the remaining wait time


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